Growth and Operations Manager

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    "datePosted": "2026-02-11",
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    "description": "<p><br></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">About Kuunda</span></span></p>\n<p><span style=\"font-size: 12pt\">Kuunda is a B2B embedded digital financial company that provides liquidity to the informal sector through digital infrastructure and advanced decisioning models. We specialize in real-time, transaction-based lending solutions that support sustainable economic productivity. Our work enables agent networks, small businesses, and consumers to access financing products and services that drive growth and resilience.</span></p>\n<p><span style=\"font-size: 12pt\"><br></span></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">Our Team</span></span></p>\n<p><span style=\"font-size: 12pt\">Our team has deep experience implementing financial services across multiple markets. Collectively, we have delivered solutions in over 17 African countries as well as Asia. Kuunda operates as a hybrid workplace, with operational hubs in Africa and Asia. We’re a diverse, international team of innovators who share a passion for building the future of microfinance and embedded finance.</span></p>\n<p><span style=\"font-size: 12pt\"><br></span></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">The Role</span></span></p>\n<p><span style=\"font-size: 12pt\">As the Country <span style=\"font-weight: bold\">Growth and Operations Manager</span>, you will be pivotal in ensuring operational excellence across Kuunda’s embedded finance ecosystem. You will oversee functions including collections, compliance, liquidity oversight, and back-office support — ensuring seamless execution and resilience.</span></p>\n<p><br></p>\n<p><span style=\"font-size: 12pt\">Working closely with Group Shared Services, you will refine workflows that scale efficiently, manage risk, and support Kuunda’s growth in Country. This role requires strong analytical thinking, a strategic mindset, and the ability to optimize complex systems.</span></p>\n<p><br><br></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">Key Responsibilities</span></span></p>\n<p><br></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Operational Leadership and Process Optimization</span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Lead country operations processes.</span></li>\n<li><span style=\"font-size: 12pt\">Identify and resolve bottlenecks, inefficiencies, and risks in daily operations.</span></li>\n<li><span style=\"font-size: 12pt\">Drive automation initiatives to streamline tasks and unlock capacity for higher-value activities.</span></li>\n<li><span style=\"font-size: 12pt\">Establish and enforce SOPs aligned with group standards while tailoring to local market dynamics.</span></li>\n<li><span style=\"font-size: 12pt\">Serve as a bridge between operations and product teams, ensuring long-term sustainability.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Funding Compliance and Liquidity Management</span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Monitor liquidity to ensure uninterrupted product availability.</span></li>\n<li><span style=\"font-size: 12pt\">Lead planning and forecasting activities.</span></li>\n<li><span style=\"font-size: 12pt\">Act as primary liaison with financial institutions on funding and compliance.</span></li>\n<li><span style=\"font-size: 12pt\">Provide operational input into partner negotiations to support Kuunda’s scaling needs.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Defaults Management and Collections Strategy</span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Oversee collections performance across partners, ensuring recovery targets are met.</span></li>\n<li><span style=\"font-size: 12pt\">Lead regular performance reviews, converting insights into actionable strategies.</span></li>\n<li><span style=\"font-size: 12pt\">Implement data-driven risk mitigation measures to strengthen portfolio health.</span></li>\n<li><span style=\"font-size: 12pt\">Design incentives and accountability frameworks to drive strong team performance.</span></li>\n<li><span style=\"font-size: 12pt\">Align field collections with digital tools to create cohesive multi-channel strategies.</span></li>\n</ul>\n<p><br><br></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Performance Monitoring, Reporting, and Support</span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Deliver consolidated performance reports with actionable insights for leadership.</span></li>\n<li><span style=\"font-size: 12pt\">Use analytics platforms to monitor trends, operational SLAs, and funding requirements.</span></li>\n<li><span style=\"font-size: 12pt\">Oversee efficient back-office operations, ensuring rapid, accurate partner support.</span></li>\n<li><span style=\"font-size: 12pt\">Monitor support systems and coordinate interventions to minimize downtime or issues.</span></li>\n<li><span style=\"font-size: 12pt\">Build internal and partner capability through training programs on compliance and operational best practices.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Partnership and Stakeholder Management</span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Cultivate strong relationships with financial institutions and ecosystem partners.</span></li>\n<li><span style=\"font-size: 12pt\">Provide transparent, data-driven insights to strengthen collaboration.</span></li>\n<li><span style=\"font-size: 12pt\">Support the Launch and BD leads with operational intelligence for partner engagements.</span></li>\n</ul>\n<p><span style=\"font-size: 12pt\"><br></span></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">What We’re Looking For</span></span></p>\n<p><br></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Experience</span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">8+ years in operational leadership, ideally in fintech, financial services, telco or similar high-growth environments.</span></li>\n<li><span style=\"font-size: 12pt\">Proven ability to design and scale efficient workflows across operations.</span></li>\n<li><span style=\"font-size: 12pt\">Hands-on experience in liquidity planning, forecasting, and managing institutional relationships.</span></li>\n<li><span style=\"font-size: 12pt\">Strong background in collections strategy, analytics, and risk management.</span></li>\n<li><span style=\"font-size: 12pt\">Proficiency with data analysis and workflow management tools.</span></li>\n<li><span style=\"font-size: 12pt\">Demonstrated success in partner engagement and compliance management.</span></li>\n<li><span style=\"font-size: 12pt\">Experience leading automation initiatives and optimizing support functions.</span></li>\n<li><span style=\"font-size: 12pt\">Skilled in training and capability building.</span></li>\n<li><span style=\"font-size: 12pt\">Ability to frequently travel (30-50%) in the region.</span></li>\n<li><span style=\"font-size: 12pt\">Must be fluent in English and French.</span></li>\n</ul>\n<p><br><br></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Attributes</span></p>\n<ul>\n<li><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">Hands-On</span>: A “doer” who rolls up their sleeves to get the job done.</span></li>\n<li><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">Mobility</span>: Ability to travel to support on-the-ground teams and scale-up initiatives.</span></li>\n<li><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">Attention to Detail</span>: Able to identify and address key details without leaving gaps.</span></li>\n<li><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">Problem-Solver</span>: Strong ability to tackle challenges and design solutions.</span></li>\n<li><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">Listener</span>: Able to understand stakeholder needs without bias.</span></li>\n<li><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">Market Understanding</span>: Genuine interest in the economics of the informal sector.</span></li>\n<li><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">Analytical</span>: Strong quantitative and qualitative analysis skills.</span></li>\n<li><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">Growth-Minded</span>: Ability to recognize barriers and implement solutions.</span></li>\n<li><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">Collaborative</span>: Proven ability to work cross-functionally with shared services and executives.</span></li>\n<li><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">Communicator</span>: Excellent written and verbal communication skills.</span></li>\n<li><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">Influencer:</span> Able to create buy-in for Kuunda’s vision with both internal and external stakeholders.</span></li>\n</ul>\n<p><span style=\"font-size: 12pt\"><br></span></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">What You’ll Get From Us</span></span></p>\n<p><span style=\"font-size: 12pt\">We’re a team of independent-minded people with diverse skills and shared purpose. Our culture of collaboration and resilience allows us to amplify each other’s strengths and create meaningful change.</span></p>\n<p><br></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">We offer:  </span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Competitive salary and performance-based bonus  </span></li>\n<li><span style=\"font-size: 12pt\">Opportunities for personal and professional growth  </span></li>\n<li><span style=\"font-size: 12pt\">Flexible work arrangements and supportive culture  </span></li>\n<li><span style=\"font-size: 12pt\">Exposure to industry-shaping innovation in embedded finance </span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">LOCATION</span><br></span></p>\n<p><span style=\"font-size: 12pt\">Benin and Ivory Coast </span></p>\n<p><br></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">INTERESTED, GET IN TOUCH…</span><br></span></p>\n<p><span style=\"font-size: 12pt\">Does this role excite you? Do you believe in Kuunda’s mission to democratize access to liquidity in Africa?  </span></p>\n<p><br></p>\n<p><span style=\"font-size: 12pt\">If yes, we’d love to hear from you. Please apply online to join our dynamic, purpose-driven team.  </span></p>",
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