Home › Companies › Boschgroup › Global Operations Manager

Global Operations Manager

Boschgroup · Fort Lauderdale, FL, United States · Active · SmartRecruiters

Job facts

Field	Value
Company	Boschgroup
Title	Global Operations Manager
Normalized title	-
Department / team	Other
Location	Fort Lauderdale, FL, United States
Work model	-
Employment type	Full Time
Salary	-
Status	active
ATS provider	SmartRecruiters
Posted / first seen	2026-06-02 / 2026-06-03
Changed / last seen	2026-06-03 / 2026-06-06

Related slices

Page	What it contains	Open
Company jobs	Active postings from Boschgroup.	Open
Company breakdowns	Role, location, ATS, and work model facets for this company.	Open
ATS provider jobs	Active postings observed through SmartRecruiters.	Open
Provider filtered search	The same provider as a filtered job collection.	Open
City jobs	Active postings in Fort Lauderdale.	Open
Department jobs	Active postings in Other.	Open
Lifecycle events	Open, update, close, and reopen events for this posting.	Open
Original posting	Canonical source or apply URL captured from the ATS.	Open

Linked records

Company	Boschgroup
Source	0b06819b-73ae-4e54-949e-0553fa4d7cc1
ATS provider	SmartRecruiters

Description

We Are Bosch. At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our areas of activity are every bit as diverse as our outstanding Bosch teams around the world. Their creativity is the key to innovation through connected living, mobility, or industry. Let’s grow together, enjoy more, and inspire each other. Work #LikeABosch Reinvent yourself: At Bosch, you will evolve. Discover new directions: At Bosch, you will find your place. Balance your life: At Bosch, your job matches your lifestyle. Celebrate success : At Bosch, we celebrate you. Be yourself : At Bosch, we value values. Shape tomorrow: At Bosch, you change lives. Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience. Around 8,000 associates at 27 locations support national and international customers in more than thirty-five languages, primarily from the automotive, travel and transportation, and organization sectors as well as information and communication technology. More information at www.boschservicesolutions.com. The Global Operations Manager steers global service contracts of clients based in the US with service delivery across various national and international Bosch delivery sites. Will plan and organize their service areas to achieve maximization of resources. Ensures customer satisfaction, operational quality and productivity targets, service level achievements, and established business objectives and profitability. This position operates in a fast-paced contact center environment , supporting high-volume customer interactions. Essential Functions Single point of contact to the customer and Bosch delivery locations Contract negotiation and maintenance (Including change proposals) Define reporting's and KPIs (and steer), best practice share and standardization Forecasting and Reporting Innovate in the service delivery and project development Organize and plan resources of assigned project(s) or account(s) to achieve business objectives or internal targets (service level agreements) through planning, scheduling, and productivity Act as escalation level for customer communications with respect to incidents, changes, requests, requirements, etc. Lead, motivate, and guide professional development of team members Manage implementation of changes, projects, and go-lives Actively participate in continuous improvement processes and provision of solutions to optimize existing procedures and resources Requirements Demonstrated experience managing operations within a contact center environment is required Master’s degree in operations management, Business Management, or equivalent experience in Service Center area 5+ years in previous operations management experience, including forecasting, scheduling, and real-time operations management, including coaching, supervising, and developing staff Strong leadership and management skills combined with intercultural competencies managing teams of different cultural backgrounds Future and result oriented, comfortable with common sales activities, strong presentations and negotiation skills Skilled with common IT applications, MS Excel, Word, and communication center tools Excellent time management skills in planning and organization Indefinite U.S. work authorized individuals only. Future sponsorship for work authorization unavailable. Equal Opportunity Employer, including disability / veterans. Please note that employment is contingent upon the successful completion of a drug screen and background check. Candidates who have been offered the position must pass both screenings before their start date.

Full job record

Job ID	88eb64ed866a7319addf276495f1c68b6affdcad
Org ID	09d0cf9b-25d0-4357-b728-d5f8c19c5e70
Source ID	0b06819b-73ae-4e54-949e-0553fa4d7cc1
Board ID	0b06819b-73ae-4e54-949e-0553fa4d7cc1
Provider	smartrecruiters
Provider Job Key	744000129782330
Title	Global Operations Manager
Normalized Title	—
Status	active
Active	yes
Location Text	Fort Lauderdale, FL, United States
Department	Other
Team	—
Employment Type	full_time
Workplace Type	—
Remote Policy	—
Country	United States
Region	FL
City	Fort Lauderdale
Salary Raw	We Are Bosch. At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our areas of activity are every bit as diverse as our outstanding Bosch teams around the world. Their creativity is the key to innovation through connected living, mobility, or industry. Let’s grow together, enjoy more, and inspire each other. Work #LikeABosch Reinvent yourself: At Bosch, you will evolve. Discover new directions: At Bosch, you will find your place. Balance your life: At Bosch, your job matches your lifestyle. Celebrate success : At Bosch, we celebrate you. Be yourself : At Bosch, we value values. Shape tomorrow: At Bosch, you change lives. Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience. Around 8,000 associates at 27 locations support national and international customers in more than thirty-five languages, primarily from the automotive, travel and transportation, and organization sectors as well as information and communication technology. More information at www.boschservicesolutions.com. The Global Operations Manager steers global service contracts of clients based in the US with service delivery across various national and international Bosch delivery sites. Will plan and organize their service areas to achieve maximization of resources. Ensures customer satisfaction, operational quality and productivity targets, service level achievements, and established business objectives and profitability. This position operates in a fast-paced contact center environment , supporting high-volume customer interactions. Essential Functions Single point of contact to the customer and Bosch delivery locations Contract negotiation and maintenance (Including change proposals) Define reporting's and KPIs (and steer), best practice share and standardization Forecasting and Reporting Innovate in the service delivery and project development Organize and plan resources of assigned project(s) or account(s) to achieve business objectives or internal targets (service level agreements) through planning, scheduling, and productivity Act as escalation level for customer communications with respect to incidents, changes, requests, requirements, etc. Lead, motivate, and guide professional development of team members Manage implementation of changes, projects, and go-lives Actively participate in continuous improvement processes and provision of solutions to optimize existing procedures and resources Requirements Demonstrated experience managing operations within a contact center environment is required Master’s degree in operations management, Business Management, or equivalent experience in Service Center area 5+ years in previous operations management experience, including forecasting, scheduling, and real-time operations management, including coaching, supervising, and developing staff Strong leadership and management skills combined with intercultural competencies managing teams of different cultural backgrounds Future and result oriented, comfortable with common sales activities, strong presentations and negotiation skills Skilled with common IT applications, MS Excel, Word, and communication center tools Excellent time management skills in planning and organization Indefinite U.S. work authorized individuals only. Future sponsorship for work authorization unavailable. Equal Opportunity Employer, including disability / veterans. Please note that employment is contingent upon the successful completion of a drug screen and background check. Candidates who have been offered the position must pass both screenings before their start date.
Salary Min	—
Salary Max	—
Salary Currency	—
Salary Period	—
Source URL	https://jobs.smartrecruiters.com/BoschGroup/744000129782330-global-operations-manager
Apply URL	https://jobs.smartrecruiters.com/BoschGroup/744000129782330-global-operations-manager?oga=true
First Seen At	2026-06-03 10:44:46Z
Last Seen At	2026-06-06 19:02:06Z
Last Checked At	2026-06-06 19:02:06Z
Last Changed At	2026-06-03 10:44:46Z
Inactive At	—
Source Posted At	2026-06-02 14:31:08Z
Source Updated At	—
Raw Payload Uri	s3://job-postings-prod-raw-590183727216/raw/provider=smartrecruiters/board=boschgroup/date=2026-06-06/2026-06-06T19-01-15-675Z-7c2a802e6128676dfe0de6d025305e0e0d1b592801c70a2f6017a31c805fb14d.json

Event Fields

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Parsed Structured

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Extensions

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Native Structured

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