Supervisory Customer Experience Associate

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    "raw": "As a Supervisor in Apparel/Accessories/Prestige Brands, you will lead a team of passionate and knowledgeable Customer Experience Associates who strive to exceed customer expectations by focusing on extraordinary customer experiences. You are responsible for understanding sales goals, planning and executing daily/weekly workloads to deliver on department and store sales goals as well as customer engagement. You will create schedules that aligns with customer and business needs and lead a culture of accountability through clear expectations and performance management on critical service and engagement behaviors. You will quickly respond to and deescalate negative customer experiences and ensure that your team understands and is empowered to make things right for the best customers in the world.\n We offer flexible scheduling, comprehensive medical, dental, life and disability insurance, paid time off, shift differential/holiday pay, and a traditional pension and 401K plan to qualifying associates. You’ll also have access to the base and its facilities, our Mass Transit program, and status as an employee of the DoD.\n So what can you expect as a Supervisor in Apparel/Accessories/Prestige Brands at the Exchange? Promote a positive team and customer centric culture Lead a culture of accountability through clear expectations Utilize business knowledge to understand, troubleshoot and follow-up on opportunity areas Ensure customers have an extraordinary experience while shopping Greet every customer with eye contact and smile in your authentic way We know that you can work anywhere. However, working at the Exchange is the start of something great! While you make it easy for our customers, we focus on you and your development! Our people make us who we are. We want to see you grow, so we put growing together at the forefront of everything we do. It is our duty to provide you with the tools and resources that you need to succeed. Joining the Exchange means joining a team that is devoted to you!\n Job Qualifications Previous experience in Apparel/Accessories/Prestige Brands preferred Able to learn and adapt to current technology needs Able to think quickly on the spot to answer customer questions Able to take initiative Able to share brand knowledge Able to lead teams to meet organizational objectives Additional Qualifications/Requirements: Excellent attention to detail Willing to cross-train and work in other areas of the store, as needed Must possess a welcoming and helpful attitude toward customers and other team members Excellent communication skills Basic computer skills Previous retail supervisory experience preferred\n We offer the following benefits for this position:\n Paid Vacation & Sick Leave Medical & Dental insurance Basic Associate Life, Personal Accident & Long Term Care Insurance Flexible Spending Accounts 401K Holiday Premium Pay (Double Pay) Mass Transportation Reimbursement Associate Transfer Program (ATP) Paid Military Leave Personal Accident Insurance FMLA & Administrative Leave Paid Parental Leave Employee Assistance Program (EAP) *Some of the benefits listed above are subject to specific shifts and approvals per internal policies. Please contact HR for details.",
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      "Value": "<span style=\"font-size:11pt\"><span style=\"line-height:107%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"background:white\"><span style=\"color:black\">As a Supervisor in Apparel/Accessories/Prestige Brands, you will lead a team of passionate and knowledgeable Customer Experience Associates who strive to exceed customer expectations by focusing on extraordinary customer experiences. You are responsible for understanding sales goals, planning and executing daily/weekly workloads to deliver on department and store sales goals as well as customer engagement. You will create schedules that aligns with customer and business needs and lead a culture of accountability through clear expectations and performance management on critical service and engagement behaviors.&nbsp; You will quickly respond to and deescalate negative customer experiences and ensure that your team understands and is empowered to make things right for the best customers in the world. </span></span></span></span></span><br><span style=\"font-size:11pt\"><span style=\"line-height:107%\"><span style=\"font-family:Calibri,sans-serif\">We offer flexible scheduling, comprehensive medical, dental, life and disability insurance, paid time off, shift differential/holiday pay, and a traditional pension and 401K plan to qualifying associates. You’ll also have access to the base and its facilities, our Mass Transit program, and status as an employee of the DoD. </span></span></span><br><span style=\"font-size:11pt\"><span style=\"line-height:107%\"><span style=\"font-family:Calibri,sans-serif\">So what can you expect as a Supervisor <span style=\"background:white\"><span style=\"color:black\">in Apparel/Accessories/Prestige Brands</span></span> at the Exchange?</span></span></span><ul style=\"margin-bottom:11px\"><li style=\"margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"line-height:107%\"><span style=\"font-family:Calibri,sans-serif\">Promote a positive team and customer centric culture</span></span></span></li><li style=\"margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"line-height:107%\"><span style=\"font-family:Calibri,sans-serif\">Lead a culture of accountability through clear expectations</span></span></span></li><li style=\"margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"line-height:107%\"><span style=\"font-family:Calibri,sans-serif\">Utilize business knowledge to understand, troubleshoot and follow-up on opportunity areas</span></span></span></li><li style=\"margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"line-height:107%\"><span style=\"font-family:Calibri,sans-serif\">Ensure customers have an extraordinary experience while shopping</span></span></span></li><li style=\"margin-bottom:11px; margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"line-height:107%\"><span style=\"font-family:Calibri,sans-serif\">Greet every customer with eye contact and smile in your authentic way</span></span></span></li></ul><span style=\"font-size:11pt\"><span style=\"line-height:107%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"background:white\"><span style=\"color:#121212\">We know that you can work anywhere. However, working at the Exchange is the start of something great! While you make it easy for our customers, we focus on you and your development! Our people make us who we are. We want to see you grow, so we put growing together at the forefront of everything we do. It is our duty to provide you with the tools and resources that you need to succeed. Joining the Exchange means joining a team that is devoted to you!</span></span></span></span></span><br><br><span style=\"font-size:11pt\"><span style=\"line-height:107%\"><span style=\"font-family:Calibri,sans-serif\"><b>Job Qualifications</b></span></span></span><ul style=\"margin-bottom:11px\"><li style=\"margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"line-height:107%\"><span style=\"font-family:Calibri,sans-serif\">Previous experience in Apparel/Accessories/Prestige Brands preferred</span></span></span></li><li style=\"margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"line-height:107%\"><span style=\"font-family:Calibri,sans-serif\">Able to learn and adapt to current technology needs</span></span></span></li><li style=\"margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"line-height:107%\"><span style=\"font-family:Calibri,sans-serif\">Able to think quickly on the spot to answer customer questions</span></span></span></li><li style=\"margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"line-height:107%\"><span style=\"font-family:Calibri,sans-serif\">Able to take initiative </span></span></span></li><li style=\"margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"line-height:107%\"><span style=\"font-family:Calibri,sans-serif\">Able to share brand knowledge</span></span></span></li><li style=\"margin-bottom:11px; margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"line-height:107%\"><span style=\"font-family:Calibri,sans-serif\">Able to lead teams to meet organizational objectives</span></span></span></li></ul><span style=\"font-size:11pt\"><span style=\"line-height:107%\"><span style=\"font-family:Calibri,sans-serif\"><b>Additional Qualifications/Requirements: </b></span></span></span><ul style=\"margin-bottom:11px\"><li style=\"margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"line-height:107%\"><span style=\"font-family:Calibri,sans-serif\">Excellent attention to detail</span></span></span></li><li style=\"margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"line-height:107%\"><span style=\"font-family:Calibri,sans-serif\">Willing to cross-train and work in other areas of the store, as needed</span></span></span></li><li style=\"margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"line-height:107%\"><span style=\"font-family:Calibri,sans-serif\">Must possess a welcoming and helpful attitude toward customers and other team members</span></span></span></li><li style=\"margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"line-height:107%\"><span style=\"font-family:Calibri,sans-serif\">Excellent communication skills</span></span></span></li><li style=\"margin-bottom:11px; margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"line-height:107%\"><span style=\"font-family:Calibri,sans-serif\">Basic computer skills</span></span></span></li></ul><span style=\"font-size:11.0pt\"><span style=\"line-height:107%\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif\">Previous retail supervisory experience preferred </span></span></span><br><br><span style=\"font-size:11pt\"><span style=\"font-family:Calibri,sans-serif\"><b>We offer the following benefits for this position:</b></span></span><br>&nbsp;<ul><li align=\"left\" style=\"text-align:left; margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"font-family:Calibri,sans-serif\">Paid Vacation &amp; Sick Leave</span></span></li><li align=\"left\" style=\"text-align:left; margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"font-family:Calibri,sans-serif\">Medical &amp; Dental insurance</span></span></li><li align=\"left\" style=\"text-align:left; margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"font-family:Calibri,sans-serif\">Basic Associate Life, Personal Accident &amp; Long Term Care Insurance</span></span></li><li align=\"left\" style=\"text-align:left; margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"font-family:Calibri,sans-serif\">Flexible Spending Accounts</span></span></li><li align=\"left\" style=\"text-align:left; margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"font-family:Calibri,sans-serif\">401K</span></span></li></ul><ul><li align=\"left\" style=\"text-align:left; margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"font-family:Calibri,sans-serif\">Holiday Premium Pay (Double Pay)</span></span></li><li align=\"left\" style=\"text-align:left; margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"font-family:Calibri,sans-serif\">Mass Transportation Reimbursement</span></span></li><li align=\"left\" style=\"text-align:left; margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"font-family:Calibri,sans-serif\">Associate Transfer Program (ATP)</span></span></li><li align=\"left\" style=\"text-align:left; margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"font-family:Calibri,sans-serif\">Paid Military Leave</span></span></li><li align=\"left\" style=\"text-align:left; margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"font-family:Calibri,sans-serif\">Personal Accident Insurance</span></span></li><li align=\"left\" style=\"text-align:left; margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"font-family:Calibri,sans-serif\">FMLA &amp; Administrative Leave</span></span></li><li align=\"left\" style=\"text-align:left; margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"font-family:Calibri,sans-serif\">Paid Parental Leave</span></span></li><li align=\"left\" style=\"text-align:left; margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"font-family:Calibri,sans-serif\">Employee Assistance Program (EAP)</span></span></li></ul><span style=\"font-size:11pt\"><span style=\"font-family:Calibri,sans-serif\">*Some of the benefits listed above are subject to specific shifts and approvals per internal policies. 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