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Customer Service Representative

328b500d Cc69 4f6b 906f 555350fc43f5 19000101 000001 · Bowling Green, KY, US, Bowling Green, KY · Active · ADP Workforce Now Recruiting

Job facts

FieldValue
Company328b500d Cc69 4f6b 906f 555350fc43f5 19000101 000001
TitleCustomer Service Representative
Normalized title-
Department / team-
LocationBowling Green, KY, United States
Work model-
Employment typeFull Time
Salary-
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-02-17 / 2026-05-31
Changed / last seen2026-06-18 / 2026-06-18

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PageWhat it containsOpen
Company jobsActive postings from 328b500d Cc69 4f6b 906f 555350fc43f5 19000101 000001.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Bowling Green.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

Company328b500d Cc69 4f6b 906f 555350fc43f5 19000101 000001
Sourcea5e04d7a-cd27-4224-8161-4a0e821d39a2
ATS providerADP Workforce Now Recruiting

Description

Overview: Holley Performance Brands is a leading designer, manufacturer, and distributor of high-performance automotive products. With a heritage dating back to 1903, Holley has become one of the most recognized names in the automotive aftermarket. The company specializes in parts that fuel the passion of car and truck enthusiasts, racers, and builders. Key Responsibilities: Manage and process customer orders received via phone, email, and online platforms with accuracy and efficiency. Accurately enter customer orders into the internal order management systems Maintain customer contact records in our CRM (HubSpot) Research and respond to customer inquiries regarding product availability, order status, and service requests. Use RingCentral to handle inbound/outbound calls professionally, ensuring a positive customer experience. Route complex questions or concerns to the appropriate department for timely resolution. Maintain accurate records of customer interactions in HubSpot for tracking and follow-up. Collaborate with team members to ensure smooth communication and consistent service delivery. Provide backup support to fellow Customer Service Representatives as needed. Perform light administrative support (digital filing, document updates, reporting). Other duties as assigned. What You Bring: High school diploma or equivalent (required). 1–3 years of customer service or related experience, preferably in a call center, office, or sales support role. Experience with RingCentral and HubSpot CRM (preferred). Strong data entry and computer skills with a high degree of accuracy. Ability to multi-task and manage priorities in a fast-paced environment. Excellent communication skills, both verbal and written, with a professional and courteous phone manner. Strong keyboarding and organizational skills. Ability to work effectively both independently and as part of a team. Positive attitude, adaptability, and a strong work ethic with a “do what it takes” mindset. Bonus Points For: Knowledge of Syteline a plus. Bilingual (Spanish) is a plus. Why Holley? Because this isn’t just about answering questions—it’s about creating lasting connections. As a Customer Service Representative, you’ll ensure every interaction leaves our customers feeling supported, valued, and confident in Holley’s products. You’ll be the voice that helps them move faster, solve problems smarter, and get back to what they love most. This is your chance to make a real impact, one customer at a time. Benefits: · Competitive medical, dental, and vision coverage starting day one. · 401(k) with company match · Paid time off and 9 paid holidays · Employee Assistance Program (EAP) · Company-paid life and short-term disability insurance · Employee discounts on Holley Performance Brands products, events, and partnerships · Education Assistance program Holley is an Equal Opportunity Employer committed to building a diverse and inclusive workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, veteran status, disability, or any other legally protected status. If you require assistance or accommodation due to a disability during the application process, please contact human resources.

Full job record

Job ID88e5e7915b3034e9a8ab56e1cdbddfe762b3624a
Org IDdbb2cc99-00f4-46ed-bf5a-4d21b503a0c0
Source IDa5e04d7a-cd27-4224-8161-4a0e821d39a2
Board IDa5e04d7a-cd27-4224-8161-4a0e821d39a2
Provideradp_workforcenow
Provider Job Key556782
TitleCustomer Service Representative
Normalized Title—
Statusactive
Activeyes
Location TextBowling Green, KY, US, Bowling Green, KY
Department—
Team—
Employment Typefull_time
Workplace Type—
Remote Policy—
CountryUnited States
RegionKY
CityBowling Green
Salary Raw—
Salary Min—
Salary Max—
Salary Currency—
Salary Period—
Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=328b500d-cc69-4f6b-906f-555350fc43f5&ccId=19000101_000001&lang=en_US&type=JS&jobId=556782&jwId=9201520187173_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=328b500d-cc69-4f6b-906f-555350fc43f5&ccId=19000101_000001&lang=en_US&type=JS&jobId=556782&jwId=9201520187173_1
First Seen At2026-05-31 18:47:18Z
Last Seen At2026-06-18 13:02:31Z
Last Checked At2026-06-18 13:02:31Z
Last Changed At2026-06-18 13:02:31Z
Inactive At—
Source Posted At2026-02-17 15:11:00Z
Source Updated At—
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=adp_workforcenow/board=328b500d-cc69-4f6b-906f-555350fc43f5|19000101_000001/date=2026-06-18/2026-06-18T13-02-30-604Z-a5a621bb3fd74fbbc90bdbb4ed2b4adb1c0ba6f01c6f8b6ea5a94ca3251c0acd.json
Event Fields
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Parsed Structured
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Extensions
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Native Structured
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    "requisitionDescription": "<div><div><div><h3 style='margin-top:8.0pt;margin-right:0in;margin-bottom:4.0pt;margin-left:0in;font-size:19px;font-family:\"Arial\",sans-serif;color:#A32017;font-weight:normal;' data-pasted=\"true\"><strong><span style=\"font-family: Aptos, sans-serif; color: windowtext; font-size: 16px;\">Overview:</span></strong></h3><h3 style='margin-top:8.0pt;margin-right:0in;margin-bottom:4.0pt;margin-left:0in;font-size:19px;font-family:\"Arial\",sans-serif;color:#A32017;font-weight:normal;'><span style=\"font-size: 16px; font-family: Aptos, sans-serif; color: windowtext;\">Holley Performance Brands is a leading designer, manufacturer, and distributor of high-performance automotive products. With a heritage dating back to 1903, Holley has become one of the most recognized names in the automotive aftermarket. The company specializes in parts that fuel the passion of car and truck enthusiasts, racers, and builders.</span></h3><h3 style='margin-top:8.0pt;margin-right:0in;margin-bottom:4.0pt;margin-left:0in;font-size:19px;font-family:\"Arial\",sans-serif;color:#A32017;font-weight:normal;'><span style=\"font-size: 16px;\"><strong><span style='font-family:\"Aptos\",sans-serif;color:windowtext;'>Key Responsibilities:</span></strong></span></h3><ul type=\"disc\" style=\"margin-bottom:0in;\"><li style=\"margin: 1.5pt 0in; font-size: 16px; font-family: Arial, sans-serif; color: windowtext;\"><span style=\"font-family: Aptos, sans-serif;\">Manage and process customer orders received via phone, email, and online platforms with accuracy and efficiency.</span></li><li style=\"margin: 1.5pt 0in; font-size: 16px; font-family: Arial, sans-serif; color: windowtext;\"><span style=\"font-family: Aptos, sans-serif;\">Accurately enter customer orders into the internal order management systems&nbsp;</span></li><li style=\"margin: 1.5pt 0in; font-size: 16px; font-family: Arial, sans-serif; color: windowtext;\"><span style=\"font-family: Aptos, sans-serif;\">Maintain customer contact records in our CRM (HubSpot)</span></li><li style=\"margin: 1.5pt 0in; font-size: 16px; font-family: Arial, sans-serif; color: windowtext;\"><span style=\"font-family: Aptos, sans-serif;\">Research and respond to customer inquiries regarding product availability, order status, and service requests.</span></li><li style=\"margin: 1.5pt 0in; font-size: 16px; font-family: Arial, sans-serif; color: windowtext;\"><span style=\"font-family: Aptos, sans-serif;\">Use RingCentral to handle inbound/outbound calls professionally, ensuring a positive customer experience.</span></li><li style=\"margin: 1.5pt 0in; font-size: 16px; font-family: Arial, sans-serif; color: windowtext;\"><span style=\"font-family: Aptos, sans-serif;\">Route complex questions or concerns to the appropriate department for timely resolution.</span></li><li style=\"margin: 1.5pt 0in; font-size: 16px; font-family: Arial, sans-serif; color: windowtext;\"><span style=\"font-family: Aptos, sans-serif;\">Maintain accurate records of customer interactions in HubSpot for tracking and follow-up.</span></li><li style=\"margin: 1.5pt 0in; font-size: 16px; font-family: Arial, sans-serif; color: windowtext;\"><span style=\"font-family: Aptos, sans-serif;\">Collaborate with team members to ensure smooth communication and consistent service delivery.</span></li><li style=\"margin: 1.5pt 0in; font-size: 16px; font-family: Arial, sans-serif; color: windowtext;\"><span style=\"font-family: Aptos, sans-serif;\">Provide backup support to fellow Customer Service Representatives as needed.</span></li><li style=\"margin: 1.5pt 0in; font-size: 16px; font-family: Arial, sans-serif; color: windowtext;\"><span style=\"font-family: Aptos, sans-serif;\">Perform light administrative support (digital filing, document updates, reporting).</span></li><li style=\"margin: 1.5pt 0in; font-size: 16px; font-family: Arial, sans-serif; color: windowtext;\"><span style=\"font-family: Aptos, sans-serif;\">Other duties as assigned.</span></li></ul><h3 style='margin-top:8.0pt;margin-right:0in;margin-bottom:4.0pt;margin-left:0in;font-size:19px;font-family:\"Arial\",sans-serif;color:#A32017;font-weight:normal;'><span style=\"font-size: 16px;\"><strong><span style='font-family:\"Aptos\",sans-serif;color:windowtext;'>What You Bring:</span></strong></span></h3><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style=\"margin: 0in; font-size: 16px; font-family: Arial, sans-serif; color: windowtext;\"><span style=\"font-family: Aptos, sans-serif;\">High school diploma or equivalent (required).</span></li><li style=\"margin: 0in; font-size: 16px; font-family: Arial, sans-serif; color: windowtext;\"><span style=\"font-family: Aptos, sans-serif;\">1&ndash;3 years of customer service or related experience, preferably in a call center, office, or sales support role.</span></li><li style=\"margin: 0in; font-size: 16px; font-family: Arial, sans-serif; color: windowtext;\"><span style=\"font-family: Aptos, sans-serif;\">Experience with RingCentral and HubSpot CRM (preferred).</span></li><li style=\"margin: 0in; font-size: 16px; font-family: Arial, sans-serif; color: windowtext;\"><span style=\"font-family: Aptos, sans-serif;\">Strong data entry and computer skills with a high degree of accuracy.</span></li><li style=\"margin: 0in; font-size: 16px; font-family: Arial, sans-serif; color: windowtext;\"><span style=\"font-family: Aptos, sans-serif;\">Ability to multi-task and manage priorities in a fast-paced environment.</span></li><li style=\"margin: 0in; font-size: 16px; font-family: Arial, sans-serif; color: windowtext;\"><span style=\"font-family: Aptos, sans-serif;\">Excellent communication skills, both verbal and written, with a professional and courteous phone manner.</span></li><li style=\"margin: 0in; font-size: 16px; font-family: Arial, sans-serif; color: windowtext;\"><span style=\"font-family: Aptos, sans-serif;\">Strong keyboarding and organizational skills.</span></li><li style=\"margin: 0in; font-size: 16px; font-family: Arial, sans-serif; color: windowtext;\"><span style=\"font-family: Aptos, sans-serif;\">Ability to work effectively both independently and as part of a team.</span></li><li style=\"margin: 0in; font-size: 16px; font-family: Arial, sans-serif; color: windowtext;\"><span style=\"font-family: Aptos, sans-serif;\">Positive attitude, adaptability, and a strong work ethic with a &ldquo;do what it takes&rdquo; mindset.</span></li></ul><p style='margin-top:1.5pt;margin-right:0in;margin-bottom:1.5pt;margin-left:0in;font-size:11px;font-family:\"Arial\",sans-serif;color:#575A61;margin:0in;'><span style=\"font-size: 16px; font-family: Aptos, sans-serif; color: windowtext;\">&nbsp;</span></p><p style='margin-top:1.5pt;margin-right:0in;margin-bottom:1.5pt;margin-left:0in;font-size:11px;font-family:\"Arial\",sans-serif;color:#575A61;margin:0in;'><span style=\"font-size: 16px;\"><strong><span style=\"font-family: Aptos, sans-serif; color: windowtext;\">Bonus Points For:</span></strong></span></p><div style='margin-top:1.5pt;margin-right:0in;margin-bottom:1.5pt;margin-left:0in;font-size:11px;font-family:\"Arial\",sans-serif;color:#575A61;'><ul style=\"margin-bottom:0in;list-style-type: disc;\"><li style=\"margin: 1.5pt 0in; font-size: 16px; font-family: Arial, sans-serif; color: rgb(87, 90, 97);\"><span style=\"font-family: Aptos, sans-serif; color: windowtext;\">Knowledge of Syteline a plus.</span></li><li style=\"margin: 1.5pt 0in; font-size: 16px; font-family: Arial, sans-serif; color: rgb(87, 90, 97);\"><span style=\"font-family: Aptos, sans-serif; color: windowtext;\">Bilingual (Spanish) is a plus.&nbsp;</span></li></ul></div><h3 style='margin-top:8.0pt;margin-right:0in;margin-bottom:4.0pt;margin-left:0in;font-size:19px;font-family:\"Arial\",sans-serif;color:#A32017;font-weight:normal;'><span style=\"font-size: 16px;\"><strong><span style='font-family:\"Aptos\",sans-serif;color:windowtext;'>Why Holley?</span></strong></span></h3><p style='margin-top:1.5pt;margin-right:0in;margin-bottom:1.5pt;margin-left:0in;font-size:11px;font-family:\"Arial\",sans-serif;color:#575A61;margin:0in;'><span style=\"font-size: 16px; font-family: Aptos, sans-serif; color: windowtext;\">Because this isn&rsquo;t just about answering questions&mdash;it&rsquo;s about creating lasting connections. As a Customer Service Representative, you&rsquo;ll ensure every interaction leaves our customers feeling supported, valued, and confident in Holley&rsquo;s products. You&rsquo;ll be the voice that helps them move faster, solve problems smarter, and get back to what they love most. This is your chance to make a real impact, one customer at a time.</span></p><p style='color: rgb(0, 0, 0); font-family: \"Times New Roman\"; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><br></p><p style='color: rgb(0, 0, 0); font-family: \"Times New Roman\"; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><span style=\"font-family: arial,sans-serif;\"><strong>Benefits:</strong></span></p><p style='color: rgb(0, 0, 0); font-family: \"Times New Roman\"; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><span style=\"font-family: arial,sans-serif;\">&middot; Competitive medical, dental, and vision coverage starting day one.</span></p><p style='color: rgb(0, 0, 0); font-family: \"Times New Roman\"; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><span style=\"font-family: arial,sans-serif;\">&middot; 401(k) with company match</span></p><p style='color: rgb(0, 0, 0); font-family: \"Times New Roman\"; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><span style=\"font-family: arial,sans-serif;\">&middot; Paid time off and 9 paid holidays</span></p><p style='color: rgb(0, 0, 0); font-family: \"Times New Roman\"; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><span style=\"font-family: arial,sans-serif;\">&middot; Employee Assistance Program (EAP)</span></p><p style='color: rgb(0, 0, 0); font-family: \"Times New Roman\"; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><span style=\"font-family: arial,sans-serif;\">&middot; Company-paid life and short-term disability insurance</span></p><p style='color: rgb(0, 0, 0); font-family: \"Times New Roman\"; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><span style=\"font-family: arial,sans-serif;\">&middot; Employee discounts on Holley Performance Brands products, events, and partnerships</span></p><p style='color: rgb(0, 0, 0); font-family: \"Times New Roman\"; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><span style=\"font-family: arial,sans-serif;\">&middot; Education Assistance program</span></p><p style='margin-top:1.5pt;margin-right:0in;margin-bottom:1.5pt;margin-left:0in;font-size:11px;font-family:\"Arial\",sans-serif;color:#575A61;margin:0in;'><span style=\"font-size: 16px;\"><br></span></p><p style='margin:0in;font-size:16px;font-family:\"Aptos\",sans-serif;' data-pasted=\"true\"><span style=\"font-size: 16px;\"><em>Holley is an Equal Opportunity Employer committed to building a diverse and inclusive workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, veteran status, disability, or any other legally protected status.</em></span></p><p style='margin:0in;font-size:16px;font-family:\"Aptos\",sans-serif;'><em><span style=\"font-size: 16px;\">If you require assistance or accommodation due to a disability during the application process, please contact human resources.</span></em></p></div></div></div>\n",
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}
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