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Customer Service Representative - Waterworks Supply

E2d0f238 7ee9 41ca Af13 B400e63d62df 19000101 000001 · Chesterfield, MI, US, Chesterfield, MI · Active · ADP Workforce Now Recruiting

Job facts

FieldValue
CompanyE2d0f238 7ee9 41ca Af13 B400e63d62df 19000101 000001
TitleCustomer Service Representative - Waterworks Supply
Normalized title-
Department / team-
LocationChesterfield, MI, United States
Work model-
Employment type-
Salary-
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-04-17 / 2026-05-31
Changed / last seen2026-06-06 / 2026-06-06

Related slices

PageWhat it containsOpen
Company jobsActive postings from E2d0f238 7ee9 41ca Af13 B400e63d62df 19000101 000001.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Chesterfield.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyE2d0f238 7ee9 41ca Af13 B400e63d62df 19000101 000001
Source41e2420b-7b7c-4fda-95d9-4457b0915201
ATS providerADP Workforce Now Recruiting

Description

Are you driven to provide exceptional service to customers? Do you have working knowledge of the Underground Waterworks industry? Be the voice of our brand and support customers from start to finish. Your industry knowledge, strong communication skills, and problem-solving mindset will make you an essential part of our team and help us deliver the outstanding service our customers rely on. Join the team that has been powering growth and an excellent reputation for over 60 years! Etna Supply is an industry leader in plumbing, heating, underground, municipal, and fire protection wholesale distribution throughout Michigan, Indiana, Ohio, and Wisconsin. We are committed to sound financial principles, building partnerships that foster teamwork, and striving for continuous improvement. We are dedicated to fairness, integrity, and respect. What We Offer: Competitive compensation package including quarterly bonuses! 401(k) w/ company match Medical, Dental, and Vision Insurance Company provided and Voluntary Life Insurance Short Term and Long-Term Disability and more! Waterworks Supply Customer Service Representative Typical Responsibilities: Provides friendly and helpful customer service and create quotes for established customer working the job order form beginning to end Meet or exceed the expectations of our customers by providing a positive customer experience. Be a positive and professional representative of Etna in all customer and stakeholder interactions, acting with honesty and integrity. Communicate with customers, outside sales representatives, and vendors by phone and email. Support outside sales representatives by entering orders and accessing customer and product information. Prepare accurate project quotes by interpreting estimator, sales rep, and customer prepared material takeoffs. Gather manufacturer quotes and certifications for materials on project quotes, ensuring proper compliance to project requirements. Turn in proper documents for submittal requests in a timely manner Receive and process orders for product, following company SOP’s. Type orders and quotes within the ERP system; preparing, posting, and closing work orders and projects as required. Create job files and organize paperwork as needed. Order products and equipment as needed and assist customers by tracking orders and troubleshooting when problems arise. Train others regarding department material applications and limitations. Coordinate shipping of orders and materials required with various departments. Address issues concerning billing or services rendered, referring complaints of service failures to designated departments for investigation. Assist in maintaining inventory control and monitor flow of materials, prepare and issue reports as needed. Back up warehouse and counter as needed. Communicate any/all product and vendor opportunities to sales leadership for review. Keep up to date on products and product features available. Attend internal, vendor, and industry trainings and meetings as required. Waterworks Supply Customer Service Representative Knowledge, Skills, and Abilities: Working knowledge of products sold and their applications. Ability to manage multiple tasks and priorities and easily adapt to changing situations. Effective communication, interpersonal, customer service, negotiation, judgement, decision making, organization, conflict management, problem solving, and stress management skills. Working knowledge of Microsoft Office products and Eclipse. Effectively read and interpret documents, such as blueprints, safety rules, operating and maintenance instructions, and procedures manuals. Ability to accurately add, subtract, multiply, and divide with or without using a calculator. Ability to accurately calculate figures and amounts such as margins, discounts, interest, proportions, percentages, area, circumference and volume. Waterworks Supply Customer Service Representative Education and/or Experience: High School Diploma or equivalent; or One year of related experience and training; or Equivalent combination of experience and education. Waterworks Customer Service Representative Physical Demands and Working Conditions: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. Frequently required to sit; talk and hear; and use fingers. Regularly required to walk and stand, reach, grasp, and handle. Occasionally required to lift and/or move up to 25 pounds. Must be able to fulfill the essential job functions in a consistent state of alertness and a safe manner. Specific vision abilities required by this job include clear vision at 20 inches or less. We are an Equal Employment Opportunity Employer. M-F 7am-4:30pm

Full job record

Job ID88e4aa0f1f8b1aa2f2c391493590ea7962d0381d
Org ID7c343688-82d8-467b-b77f-711fdd8e4b5f
Source ID41e2420b-7b7c-4fda-95d9-4457b0915201
Board ID41e2420b-7b7c-4fda-95d9-4457b0915201
Provideradp_workforcenow
Provider Job Key543204
TitleCustomer Service Representative - Waterworks Supply
Normalized Title—
Statusactive
Activeyes
Location TextChesterfield, MI, US, Chesterfield, MI
Department—
Team—
Employment Type—
Workplace Type—
Remote Policy—
CountryUnited States
RegionMI
CityChesterfield
Salary Raw—
Salary Min—
Salary Max—
Salary Currency—
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Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=e2d0f238-7ee9-41ca-af13-b400e63d62df&ccId=19000101_000001&lang=en_US&type=JS&jobId=543204&jwId=9200918969168_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=e2d0f238-7ee9-41ca-af13-b400e63d62df&ccId=19000101_000001&lang=en_US&type=JS&jobId=543204&jwId=9200918969168_1
First Seen At2026-05-31 18:28:52Z
Last Seen At2026-06-06 12:40:57Z
Last Checked At2026-06-06 12:40:57Z
Last Changed At2026-06-06 12:40:57Z
Inactive At—
Source Posted At2026-04-17 15:54:00Z
Source Updated At—
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=adp_workforcenow/board=e2d0f238-7ee9-41ca-af13-b400e63d62df|19000101_000001/date=2026-06-06/2026-06-06T12-40-56-201Z-5cf344cd3507dad6d897d5ea52ea56829532ba13ed73c073227d11adab6a6260.json
Event Fields
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  "active_status": "active"
}
Parsed Structured
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Extensions
{}
Native Structured
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    "requisitionDescription": "<div><div><div><div><div><div><div><div><div><div><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;' data-pasted=\"true\"><span style=\"font-size: 18px;\"><strong>Are you driven to provide exceptional service to customers? &nbsp;Do you have working knowledge of the Underground Waterworks industry? Be the voice of our brand and support customers from start to finish. Your industry knowledge, strong communication skills, and problem-solving mindset will make you an essential part of our team and help us deliver the outstanding service our customers rely on. &nbsp;</strong></span></p><p style='margin:0in;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-size: 18px;\"><br>Join the team that has been powering growth and an excellent reputation for over 60 years! Etna Supply is an industry leader in plumbing, heating, underground, municipal, and fire protection wholesale distribution throughout Michigan, Indiana, Ohio, and Wisconsin. We are committed to sound financial principles, building partnerships that foster teamwork, and striving for continuous improvement. &nbsp;We are dedicated to fairness, integrity, and respect.</span></p><p style='margin:0in;font-size:16px;font-family:\"Aptos\",sans-serif;'><br></p><p style='margin:0in;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-size: 18px;\"><strong>What We Offer:</strong>&nbsp;</span></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style=\"margin: 0in; font-size: 18px; font-family: Aptos, sans-serif;\"><span style='font-family: \"Times New Roman\";'>Competitive compensation package including quarterly bonuses! &nbsp;</span></li><li style=\"margin: 0in; font-size: 18px; font-family: Aptos, sans-serif;\"><span style='font-family: \"Times New Roman\";'>401(k) w/ company match&nbsp;</span></li><li style=\"margin: 0in; font-size: 18px; font-family: Aptos, sans-serif;\"><span style='font-family: \"Times New Roman\";'>Medical, Dental, and Vision Insurance&nbsp;</span></li><li style=\"margin: 0in; font-size: 18px; font-family: Aptos, sans-serif;\"><span style='font-family: \"Times New Roman\";'>Company provided and Voluntary Life Insurance&nbsp;</span></li><li style=\"margin: 0in; font-size: 18px; font-family: Aptos, sans-serif;\"><span style='font-family: \"Times New Roman\";'>Short Term and Long-Term Disability&nbsp;</span></li><li style=\"margin: 0in; font-size: 18px; font-family: Aptos, sans-serif;\"><span style='font-family: \"Times New Roman\";'>and more!</span></li></ul><p style='margin:0in;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-size: 18px;\">&nbsp;</span></p><p style='margin:0in;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-size: 18px;\"><strong>Waterworks Supply Customer Service Representative Typical Responsibilities:&nbsp;</strong>Provides friendly and helpful customer service and create quotes for established customer working the job order form beginning to end</span></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style=\"margin: 0in; font-size: 18px; font-family: Aptos, sans-serif;\"><span style='font-family: \"Times New Roman\";'>Meet or exceed the expectations of our customers by providing a positive customer experience.</span></li><li style=\"margin: 0in; font-size: 18px; font-family: Aptos, sans-serif;\"><span style='font-family: \"Times New Roman\";'>Be a positive and professional representative of Etna in all customer and stakeholder interactions, acting with honesty and integrity.</span></li><li style=\"margin: 0in; font-size: 18px; font-family: Aptos, sans-serif;\"><span style='font-family: \"Times New Roman\";'>Communicate with customers, outside sales representatives, and vendors by phone and email.</span></li><li style=\"margin: 0in; font-size: 18px; font-family: Aptos, sans-serif;\"><span style='font-family: \"Times New Roman\";'>Support outside sales representatives by entering orders and accessing customer and product information.</span></li><li style=\"margin: 0in; font-size: 18px; font-family: Aptos, sans-serif;\"><span style='font-family: \"Times New Roman\";'>Prepare accurate project quotes by interpreting estimator, sales rep, and customer prepared material takeoffs.</span></li><li style=\"margin: 0in; font-size: 18px; font-family: Aptos, sans-serif;\"><span style='font-family: \"Times New Roman\";'>Gather manufacturer quotes and certifications for materials on project quotes, ensuring proper compliance to project requirements.</span></li><li style=\"margin: 0in; font-size: 18px; font-family: Aptos, sans-serif;\"><span style='font-family: \"Times New Roman\";'>Turn in proper documents for submittal requests in a timely manner&nbsp;</span></li><li style=\"margin: 0in; font-size: 18px; font-family: Aptos, sans-serif;\"><span style='font-family: \"Times New Roman\";'>Receive and process orders for product, following company SOP&rsquo;s.</span></li><li style=\"margin: 0in; font-size: 18px; font-family: Aptos, sans-serif;\"><span style='font-family: \"Times New Roman\";'>Type orders and quotes within the ERP system; preparing, posting, and closing work orders and projects as required.</span></li><li style=\"margin: 0in; font-size: 18px; font-family: Aptos, sans-serif;\"><span style='font-family: \"Times New Roman\";'>Create job files and organize paperwork as needed.</span></li><li style=\"margin: 0in; font-size: 18px; font-family: Aptos, sans-serif;\"><span style='font-family: \"Times New Roman\";'>Order products and equipment as needed and assist customers by tracking orders and troubleshooting when problems arise.&nbsp;</span></li><li style=\"margin: 0in; font-size: 18px; font-family: Aptos, sans-serif;\"><span style='font-family: \"Times New Roman\";'>Train others regarding department material applications and limitations.&nbsp;</span></li><li style=\"margin: 0in; font-size: 18px; font-family: Aptos, sans-serif;\"><span style='font-family: \"Times New Roman\";'>Coordinate shipping of orders and materials required with various departments.</span></li><li style=\"margin: 0in; font-size: 18px; font-family: Aptos, sans-serif;\"><span style='font-family: \"Times New Roman\";'>Address issues concerning billing or services rendered, referring complaints of service failures to designated departments for investigation.</span></li><li style=\"margin: 0in; font-size: 18px; font-family: Aptos, sans-serif;\"><span style='font-family: \"Times New Roman\";'>Assist in maintaining inventory control and monitor flow of materials, prepare and issue reports as needed.&nbsp;</span></li><li style=\"margin: 0in; font-size: 18px; font-family: Aptos, sans-serif;\"><span style='font-family: \"Times New Roman\";'>Back up warehouse and counter as needed.&nbsp;</span></li><li style=\"margin: 0in; font-size: 18px; font-family: Aptos, sans-serif;\"><span style='font-family: \"Times New Roman\";'>Communicate any/all product and vendor opportunities to sales leadership for review.</span></li><li style=\"margin: 0in; font-size: 18px; font-family: Aptos, sans-serif;\"><span style='font-family: \"Times New Roman\";'>Keep up to date on products and product features available.</span></li><li style=\"margin: 0in; font-size: 18px; font-family: Aptos, sans-serif;\"><span style='font-family: \"Times New Roman\";'>Attend internal, vendor, and industry trainings and meetings as required.</span></li></ul><p style='margin:0in;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-size: 18px;\"><strong>&nbsp;</strong></span></p><p style='margin:0in;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-size: 18px;\"><strong>Waterworks Supply Customer Service Representative Knowledge, Skills, and Abilities:</strong></span></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style=\"margin: 0in; font-size: 18px; font-family: Aptos, sans-serif;\"><span style='font-family: \"Times New Roman\";'>Working knowledge of products sold and their applications.</span></li><li style=\"margin: 0in; font-size: 18px; font-family: Aptos, sans-serif;\"><span style='font-family: \"Times New Roman\";'>Ability to manage multiple tasks and priorities and easily adapt to changing situations.</span></li><li style=\"margin: 0in; font-size: 18px; font-family: Aptos, sans-serif;\"><span style='font-family: \"Times New Roman\";'>Effective communication, interpersonal, customer service, negotiation, judgement, decision making, organization, conflict management, problem solving, and stress management skills.</span></li><li style=\"margin: 0in; font-size: 18px; font-family: Aptos, sans-serif;\"><span style='font-family: \"Times New Roman\";'>Working knowledge of Microsoft Office products and Eclipse.</span></li><li style=\"margin: 0in; font-size: 18px; font-family: Aptos, sans-serif;\"><span style='font-family: \"Times New Roman\";'>Effectively read and interpret documents, such as blueprints, safety rules, operating and maintenance instructions, and procedures manuals.&nbsp;</span></li><li style=\"margin: 0in; font-size: 18px; font-family: Aptos, sans-serif;\"><span style='font-family: \"Times New Roman\";'>Ability to accurately add, subtract, multiply, and divide with or without using a calculator.</span></li><li style=\"margin: 0in; font-size: 18px; font-family: Aptos, sans-serif;\"><span style='font-family: \"Times New Roman\";'>Ability to accurately calculate figures and amounts such as margins, discounts, interest, proportions, percentages, area, circumference and volume.&nbsp;</span></li></ul><p style='margin:0in;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-size: 18px;\"><strong>&nbsp;</strong></span></p><p style='margin:0in;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-size: 18px;\"><strong>Waterworks Supply Customer Service Representative &nbsp;Education and/or Experience:</strong></span></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style=\"margin: 0in; font-size: 18px; font-family: Aptos, sans-serif;\"><span style='font-family: \"Times New Roman\";'>High School Diploma or equivalent; or&nbsp;</span></li><li style=\"margin: 0in; font-size: 18px; font-family: Aptos, sans-serif;\"><span style='font-family: \"Times New Roman\";'>One year of related experience and training; or</span></li><li style=\"margin: 0in; font-size: 18px; font-family: Aptos, sans-serif;\"><span style='font-family: \"Times New Roman\";'>Equivalent combination of experience and education.</span></li></ul><p style='margin:0in;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-size: 18px;\"><strong>&nbsp;</strong></span></p><p style='margin:0in;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-size: 18px;\"><strong>Waterworks Customer Service Representative Physical Demands and Working Conditions:&nbsp;</strong>The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.&nbsp;</span></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style=\"margin: 0in; font-size: 18px; font-family: Aptos, sans-serif;\"><span style='font-family: \"Times New Roman\";'>Frequently required to sit; talk and hear; and use fingers.</span></li><li style=\"margin: 0in; font-size: 18px; font-family: Aptos, sans-serif;\"><span style='font-family: \"Times New Roman\";'>Regularly required to walk and stand, reach, grasp, and handle.&nbsp;</span></li><li style=\"margin: 0in; font-size: 18px; font-family: Aptos, sans-serif;\"><span style='font-family: \"Times New Roman\";'>Occasionally required to lift and/or move up to 25 pounds.</span></li><li style=\"margin: 0in; font-size: 18px; font-family: Aptos, sans-serif;\"><span style='font-family: \"Times New Roman\";'>Must be able to fulfill the essential job functions in a consistent state of alertness and a safe manner.</span></li><li style=\"margin: 0in; font-size: 18px; font-family: Aptos, sans-serif;\"><span style='font-family: \"Times New Roman\";'>Specific vision abilities required by this job include clear vision at 20 inches or less.&nbsp;</span></li></ul><p><span style=\"font-size: 18px;\"><br></span></p><p style='margin:0in;font-family:\"Times New Roman\";font-size:12.0pt;'><!--StartFragment--><span style=\"font-style: italic; font-size: 18px;\">We are an Equal Employment Opportunity Employer.</span><!--EndFragment--></p></div></div></div></div></div></div></div></div></div></div>\n<br/>M-F 7am-4:30pm ",
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          "cityName": "Chesterfield",
          "postalCode": "48047",
          "countrySubdivisionLevel1": {
            "codeValue": "MI"
          }
        },
        "nameCode": {
          "shortName": " Chesterfield, MI, US"
        },
        "aliasNames": []
      }
    ],
    "screeningRequirements": [],
    "sponsoredVisaTypeCodes": []
  },
  "detail_meta": {
    "url": "https://workforcenow.adp.com/mascsr/default/careercenter/public/events/staffing/v1/job-requisitions/543204?cid=e2d0f238-7ee9-41ca-af13-b400e63d62df&ccId=19000101_000001&lang=en_US&locale=en_US",
    "http_status": 200,
    "content_type": "application/json;charset=UTF-8",
    "response_bytes": 18427
  },
  "detail_errors": []
}
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GET https://api.bluedoor.sh/job-postings/v1/jobs/88e4aa0f1f8b1aa2f2c391493590ea7962d0381d?include=descriptionJSON
GET https://api.bluedoor.sh/job-postings/v1/orgs/7c343688-82d8-467b-b77f-711fdd8e4b5fJSON
GET https://api.bluedoor.sh/job-postings/v1/sources/41e2420b-7b7c-4fda-95d9-4457b0915201JSON
GET https://api.bluedoor.sh/job-postings/v1/jobs/88e4aa0f1f8b1aa2f2c391493590ea7962d0381d/eventsJSON

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