Store Systems Help Desk Specialist

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    "city": "Gouverneur",
    "region": "NY",
    "country": "United States",
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  "salary_period": "hour",
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    "url": "https://kphcareers-kphhealthcareservices.icims.com/jobs/15287/store-systems-help-desk-specialist/job",
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    "datePosted": "2026-03-25T04:00:00.000Z",
    "description": "<h2>Overview</h2>\n<p>Job Summary: </p>\n<p> </p>\n<p>Provide help desk phone support for pharmacy and point of sale systems, in-store PC’s, handheld units, networking, and phones. Document and review all call details on a corporate tracking system. </p>\n<p> </p>\n<p>THIS IS NOT A REMOTE OPPORTUNITY AND IN OFFICE ONLY</p>\n<h2>Responsibilities</h2>\n<p>Job Duties:</p>\n<ul>\n <li>Interact promptly and courteously with stores to provide resolutions to inquiries as well as handle and resolve complaints in a professional manner. This interaction will be through a variety of means including but not limited to telephone, e-mail, fax, store mail, US mail, or in person.</li>\n <li>Attempt to minimize the length of each call, while still providing excellent service.</li>\n <li>Interface with other departments as needed for problem resolution.</li>\n <li>Interface with various hardware and software vendors for problem resolution.</li>\n <li>Provide timely follow up on each call until the issue is resolved.</li>\n <li>Document and review call and resolution details on a corporate tracking system.</li>\n <li>Assist in the maintenance of various master files as needed.</li>\n <li>Complete depot tracking forms when hardware is supplied to stores or other departments.</li>\n <li>Must adhere to Help Desk Policies and Procedures.</li>\n <li>Responsible for completing all mandatory and regulatory training programs</li>\n <li>Perform other duties as assigned</li>\n</ul>\n<h2>Qualifications</h2>\n<p> </p>\n<p>Education:</p>\n<ul>\n <li>Minimum: Associates Degree in Computer Science or related fieldExperience:</li>\n <li>Preferred: 1 or more years experience in Pharmacy operations and/or POS</li>\n</ul>\n<p>Special Conditions of Employment</p>\n<ul>\n <li>Drug test</li>\n <li>Initial and continuous exclusion and sanction/disciplinary monitoring</li>\n <li>Any and all additional eligibility requirements based on the specific position</li>\n</ul>\n<p><strong>Compensation:</strong></p>\n<p> </p>\n<p>$17.00 - 18.00  an hour </p>\n<p> </p>\n<p>The final offer will be determined after careful consideration of multiple factors such as relevant skills, years of experience and education. </p>\n<p> </p>\n<p>KPH Healthcare Services, Inc. is a multistate organization and abides by all local, state and federal regulations as it pertains to minimum wage requirements.</p>",
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          "streetAddress": "520 E. Main St.",
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