Home › Companies › Epyz Fa Us2 Oraclecloud Com CX 1 › Patient Services Rep II-Orthopedics
Patient Services Rep II-Orthopedics
Epyz Fa Us2 Oraclecloud Com CX 1 · Wilmington, DE, United States; Nemours Children's Hospital, Delaware, Wilmington, DE, US · On Site · Active · $2 / day · Oracle Recruiting Cloud / Fusion HCM
Job facts
| Field | Value |
|---|---|
| Company | Epyz Fa Us2 Oraclecloud Com CX 1 |
| Title | Patient Services Rep II-Orthopedics |
| Normalized title | - |
| Department / team | Non-Clinical Support Staff |
| Location | Wilmington, DE, United States |
| Work model | On Site |
| Employment type | Full Time |
| Salary | $2 / day |
| Status | active |
| ATS provider | Oracle Recruiting Cloud / Fusion HCM |
| Posted / first seen | 2026-03-11 / 2026-05-31 |
| Changed / last seen | 2026-05-31 / 2026-06-06 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from Epyz Fa Us2 Oraclecloud Com CX 1. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through Oracle Recruiting Cloud / Fusion HCM. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in Wilmington. | Open |
| Department jobs | Active postings in Non-Clinical Support Staff. | Open |
| Work model jobs | Active On Site postings. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | Epyz Fa Us2 Oraclecloud Com CX 1 |
| Source | 33765cd5-bb38-449a-a3ec-543199f8ef3c |
| ATS provider | Oracle Recruiting Cloud / Fusion HCM |
Description
Description
Nemours is seeking a Patient Services Rep II, Orthopedics (full-time, Mon-Fri) to join our Nemours Children's Health team in Wilmington, DE, with the possibility of flexing to satellites as needed.
Provide service excellence to each patient and family by performing and completing designated business processes associated with an outpatient visit. At each outpatient visit, complete processes in an efficient fashion, ensuring that the patient and family are prepared for their outpatient appointment in a timely fashion. Also, ensure that all demographic and financial information is accurately verified in advance of the patient visit, and monitor the waiting room and work environment to ensure patient safety and high service levels.
Participate in Nemours programs for continuous quality, performance, and service improvement and work with department management to improve the services provided, through a team-based approach.
Responsibilities:
Greet and communicate with each patient and family at the start of their outpatient visit and at each interaction using AIDET protocol (acknowledge-introduce-inform about duration-explain-thank). Accomplish tasks that are a part of the Nemours’ outpatient appointment business functions prior to and at the time of appointment check-in, visit and check-out. Duties may be specific to each outpatient location. Responsible for MyNemours sign ups and facilitation activations. Throughout shift, regularly communicate with clinical staff in the assigned work area regarding the status of waiting patients, particularly those who have been waiting more than ten minutes and then with waiting patients/families to ensure they have status updates on their appointment. Accurately reconcile payment collections at the end of each shift, as per Cash Collections Policy, and completes End of Day (EOD) Reports including DCRF and LDCRS. Complete assigned work queues daily. Maintain computer and electronic system competency including but not limited to processes for: scheduling, appointment cancellations and order entry for clinical system, use of Iguide, EOD status changes, work queue processing, linking referrals, posting “other” payments, use of scanner device and electronic insurance verifications. Maintain inventory of clerical supplies and ensure the work environment and outpatient waiting room is in an orderly and clean condition to ensure patient safety and security. Complete EOD (End of Day) Report. Other duties that may be assigned by manager/supervisor may include: Works collaboratively with clinical team by opening, sorting and routing correspondence, laboratory and imaging results, procedures and consultations to appropriate team member to complete patient communication, as necessary Requirements
High school degree or equivalent required. One year of training beyond high school required. One-three years of experience required. Experience in word-processing, databases, and spreadsheets required.
#LI-MR1
Company
Nemours Children's Health is an internationally recognized pediatric health system serving more than 1.7 million patient encounters each year. We deliver care across six states through two freestanding children’s hospitals — Nemours Children's Hospital, Delaware and Nemours Children's Hospital, Florida — along with a network of more than 80 primary, urgent, and specialty care practices and more than 40 hospital partnerships.
Backed by the Nemours Foundation and Alfred I. duPont Trust, our $1.7B nonprofit system is dedicated to improving children's health through clinical care, research, education, advocacy, and prevention. Our Whole Child Health approach focuses equally on prevention and treatment, partnering with communities to help every child thrive.
Inclusion and belonging guide our strategy and growth. We are committed to culturally relevant care, reducing health disparities, and fostering an environment where every associate, patient, and family feels supported and valued.
Learn more at Nemours.org .
Full job record
| Job ID | 88c87bf12f304660d8ea60f7be486d657094968e |
| Org ID | 31e11227-fb20-428d-ad47-6e0fc533f578 |
| Source ID | 33765cd5-bb38-449a-a3ec-543199f8ef3c |
| Board ID | 33765cd5-bb38-449a-a3ec-543199f8ef3c |
| Provider | oracle_hcm |
| Provider Job Key | 18157 |
| Title | Patient Services Rep II-Orthopedics |
| Normalized Title | — |
| Status | active |
| Active | yes |
| Location Text | Wilmington, DE, United States; Nemours Children's Hospital, Delaware, Wilmington, DE, US |
| Department | Non-Clinical Support Staff |
| Team | — |
| Employment Type | full_time |
| Workplace Type | on_site |
| Remote Policy | — |
| Country | United States |
| Region | DE |
| City | Wilmington |
| Salary Raw | Description Nemours is seeking a Patient Services Rep II, Orthopedics (full-time, Mon-Fri) to join our Nemours Children's Health team in Wilmington, DE, with the possibility of flexing to satellites as needed. Provide service excellence to each patient and family by performing and completing designated business processes associated with an outpatient visit. At each outpatient visit, complete processes in an efficient fashion, ensuring that the patient and family are prepared for their outpatient appointment in a timely fashion. Also, ensure that all demographic and financial information is accurately verified in advance of the patient visit, and monitor the waiting room and work environment to ensure patient safety and high service levels. Participate in Nemours programs for continuous quality, performance, and service improvement and work with department management to improve the services provided, through a team-based approach. Responsibilities: Greet and communicate with each patient and family at the start of their outpatient visit and at each interaction using AIDET protocol (acknowledge-introduce-inform about duration-explain-thank). Accomplish tasks that are a part of the Nemours’ outpatient appointment business functions prior to and at the time of appointment check-in, visit and check-out. Duties may be specific to each outpatient location. Responsible for MyNemours sign ups and facilitation activations. Throughout shift, regularly communicate with clinical staff in the assigned work area regarding the status of waiting patients, particularly those who have been waiting more than ten minutes and then with waiting patients/families to ensure they have status updates on their appointment. Accurately reconcile payment collections at the end of each shift, as per Cash Collections Policy, and completes End of Day (EOD) Reports including DCRF and LDCRS. Complete assigned work queues daily. Maintain computer and electronic system competency including but not limited to processes for: scheduling, appointment cancellations and order entry for clinical system, use of Iguide, EOD status changes, work queue processing, linking referrals, posting “other” payments, use of scanner device and electronic insurance verifications. Maintain inventory of clerical supplies and ensure the work environment and outpatient waiting room is in an orderly and clean condition to ensure patient safety and security. Complete EOD (End of Day) Report. Other duties that may be assigned by manager/supervisor may include: Works collaboratively with clinical team by opening, sorting and routing correspondence, laboratory and imaging results, procedures and consultations to appropriate team member to complete patient communication, as necessary Requirements High school degree or equivalent required. One year of training beyond high school required. One-three years of experience required. Experience in word-processing, databases, and spreadsheets required. #LI-MR1 Company Nemours Children's Health is an internationally recognized pediatric health system serving more than 1.7 million patient encounters each year. We deliver care across six states through two freestanding children’s hospitals — Nemours Children's Hospital, Delaware and Nemours Children's Hospital, Florida — along with a network of more than 80 primary, urgent, and specialty care practices and more than 40 hospital partnerships. Backed by the Nemours Foundation and Alfred I. duPont Trust, our $1.7B nonprofit system is dedicated to improving children's health through clinical care, research, education, advocacy, and prevention. Our Whole Child Health approach focuses equally on prevention and treatment, partnering with communities to help every child thrive. Inclusion and belonging guide our strategy and growth. We are committed to culturally relevant care, reducing health disparities, and fostering an environment where every associate, patient, and family feels supported and valued. Learn more at Nemours.org . |
| Salary Min | 1.7 |
| Salary Max | — |
| Salary Currency | USD |
| Salary Period | day |
| Source URL | https://epyz.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/18157 |
| Apply URL | https://epyz.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/18157 |
| First Seen At | 2026-05-31 17:58:12Z |
| Last Seen At | 2026-06-06 19:49:52Z |
| Last Checked At | 2026-06-06 19:49:52Z |
| Last Changed At | 2026-05-31 17:58:12Z |
| Inactive At | — |
| Source Posted At | 2026-03-11 11:53:46Z |
| Source Updated At | — |
| Raw Payload Uri | s3://job-postings-prod-raw-590183727216/raw/provider=oracle_hcm/board=epyz.fa.us2.oraclecloud.com|CX_1/date=2026-06-06/2026-06-06T19-49-17-124Z-1285658f1aabc0c34daaf58ea66e1462f31ed7d0bb39f5143096dded51f4f491.json |
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