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HomeCompaniesEpyz Fa Us2 Oraclecloud Com CX 1Patient Services Rep II-Orthopedics

Patient Services Rep II-Orthopedics

Epyz Fa Us2 Oraclecloud Com CX 1 · Wilmington, DE, United States; Nemours Children's Hospital, Delaware, Wilmington, DE, US · On Site · Active · $2 / day · Oracle Recruiting Cloud / Fusion HCM

Job facts

FieldValue
CompanyEpyz Fa Us2 Oraclecloud Com CX 1
TitlePatient Services Rep II-Orthopedics
Normalized title-
Department / teamNon-Clinical Support Staff
LocationWilmington, DE, United States
Work modelOn Site
Employment typeFull Time
Salary$2 / day
Statusactive
ATS providerOracle Recruiting Cloud / Fusion HCM
Posted / first seen2026-03-11 / 2026-05-31
Changed / last seen2026-05-31 / 2026-06-06

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PageWhat it containsOpen
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ATS provider jobsActive postings observed through Oracle Recruiting Cloud / Fusion HCM.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Wilmington.Open
Department jobsActive postings in Non-Clinical Support Staff.Open
Work model jobsActive On Site postings.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyEpyz Fa Us2 Oraclecloud Com CX 1
Source33765cd5-bb38-449a-a3ec-543199f8ef3c
ATS providerOracle Recruiting Cloud / Fusion HCM

Description

Description Nemours is seeking a Patient Services Rep II, Orthopedics (full-time, Mon-Fri) to join our Nemours Children's Health team in Wilmington, DE, with the possibility of flexing to satellites as needed. Provide service excellence to each patient and family by performing and completing designated business processes associated with an outpatient visit. At each outpatient visit, complete processes in an efficient fashion, ensuring that the patient and family are prepared for their outpatient appointment in a timely fashion. Also, ensure that all demographic and financial information is accurately verified in advance of the patient visit, and monitor the waiting room and work environment to ensure patient safety and high service levels. Participate in Nemours programs for continuous quality, performance, and service improvement and work with department management to improve the services provided, through a team-based approach. Responsibilities: Greet and communicate with each patient and family at the start of their outpatient visit and at each interaction using AIDET protocol (acknowledge-introduce-inform about duration-explain-thank). Accomplish tasks that are a part of the Nemours’ outpatient appointment business functions prior to and at the time of appointment check-in, visit and check-out. Duties may be specific to each outpatient location. Responsible for MyNemours sign ups and facilitation activations. Throughout shift, regularly communicate with clinical staff in the assigned work area regarding the status of waiting patients, particularly those who have been waiting more than ten minutes and then with waiting patients/families to ensure they have status updates on their appointment. Accurately reconcile payment collections at the end of each shift, as per Cash Collections Policy, and completes End of Day (EOD) Reports including DCRF and LDCRS. Complete assigned work queues daily. Maintain computer and electronic system competency including but not limited to processes for: scheduling, appointment cancellations and order entry for clinical system, use of Iguide, EOD status changes, work queue processing, linking referrals, posting “other” payments, use of scanner device and electronic insurance verifications. Maintain inventory of clerical supplies and ensure the work environment and outpatient waiting room is in an orderly and clean condition to ensure patient safety and security. Complete EOD (End of Day) Report. Other duties that may be assigned by manager/supervisor may include: Works collaboratively with clinical team by opening, sorting and routing correspondence, laboratory and imaging results, procedures and consultations to appropriate team member to complete patient communication, as necessary Requirements High school degree or equivalent required. One year of training beyond high school required. One-three years of experience required. Experience in word-processing, databases, and spreadsheets required. #LI-MR1 Company Nemours Children's Health is an internationally recognized pediatric health system serving more than 1.7 million patient encounters each year. We deliver care across six states through two freestanding children’s hospitals — Nemours Children's Hospital, Delaware and Nemours Children's Hospital, Florida — along with a network of more than 80 primary, urgent, and specialty care practices and more than 40 hospital partnerships. Backed by the Nemours Foundation and Alfred I. duPont Trust, our $1.7B nonprofit system is dedicated to improving children's health through clinical care, research, education, advocacy, and prevention. Our Whole Child Health approach focuses equally on prevention and treatment, partnering with communities to help every child thrive. Inclusion and belonging guide our strategy and growth. We are committed to culturally relevant care, reducing health disparities, and fostering an environment where every associate, patient, and family feels supported and valued. Learn more at Nemours.org .

Full job record

Job ID88c87bf12f304660d8ea60f7be486d657094968e
Org ID31e11227-fb20-428d-ad47-6e0fc533f578
Source ID33765cd5-bb38-449a-a3ec-543199f8ef3c
Board ID33765cd5-bb38-449a-a3ec-543199f8ef3c
Provideroracle_hcm
Provider Job Key18157
TitlePatient Services Rep II-Orthopedics
Normalized Title
Statusactive
Activeyes
Location TextWilmington, DE, United States; Nemours Children's Hospital, Delaware, Wilmington, DE, US
DepartmentNon-Clinical Support Staff
Team
Employment Typefull_time
Workplace Typeon_site
Remote Policy
CountryUnited States
RegionDE
CityWilmington
Salary RawDescription Nemours is seeking a Patient Services Rep II, Orthopedics (full-time, Mon-Fri) to join our Nemours Children's Health team in Wilmington, DE, with the possibility of flexing to satellites as needed. Provide service excellence to each patient and family by performing and completing designated business processes associated with an outpatient visit. At each outpatient visit, complete processes in an efficient fashion, ensuring that the patient and family are prepared for their outpatient appointment in a timely fashion. Also, ensure that all demographic and financial information is accurately verified in advance of the patient visit, and monitor the waiting room and work environment to ensure patient safety and high service levels. Participate in Nemours programs for continuous quality, performance, and service improvement and work with department management to improve the services provided, through a team-based approach. Responsibilities: Greet and communicate with each patient and family at the start of their outpatient visit and at each interaction using AIDET protocol (acknowledge-introduce-inform about duration-explain-thank). Accomplish tasks that are a part of the Nemours’ outpatient appointment business functions prior to and at the time of appointment check-in, visit and check-out. Duties may be specific to each outpatient location. Responsible for MyNemours sign ups and facilitation activations. Throughout shift, regularly communicate with clinical staff in the assigned work area regarding the status of waiting patients, particularly those who have been waiting more than ten minutes and then with waiting patients/families to ensure they have status updates on their appointment. Accurately reconcile payment collections at the end of each shift, as per Cash Collections Policy, and completes End of Day (EOD) Reports including DCRF and LDCRS. Complete assigned work queues daily. Maintain computer and electronic system competency including but not limited to processes for: scheduling, appointment cancellations and order entry for clinical system, use of Iguide, EOD status changes, work queue processing, linking referrals, posting “other” payments, use of scanner device and electronic insurance verifications. Maintain inventory of clerical supplies and ensure the work environment and outpatient waiting room is in an orderly and clean condition to ensure patient safety and security. Complete EOD (End of Day) Report. Other duties that may be assigned by manager/supervisor may include: Works collaboratively with clinical team by opening, sorting and routing correspondence, laboratory and imaging results, procedures and consultations to appropriate team member to complete patient communication, as necessary Requirements High school degree or equivalent required. One year of training beyond high school required. One-three years of experience required. Experience in word-processing, databases, and spreadsheets required. #LI-MR1 Company Nemours Children's Health is an internationally recognized pediatric health system serving more than 1.7 million patient encounters each year. We deliver care across six states through two freestanding children’s hospitals — Nemours Children's Hospital, Delaware and Nemours Children's Hospital, Florida — along with a network of more than 80 primary, urgent, and specialty care practices and more than 40 hospital partnerships. Backed by the Nemours Foundation and Alfred I. duPont Trust, our $1.7B nonprofit system is dedicated to improving children's health through clinical care, research, education, advocacy, and prevention. Our Whole Child Health approach focuses equally on prevention and treatment, partnering with communities to help every child thrive. Inclusion and belonging guide our strategy and growth. We are committed to culturally relevant care, reducing health disparities, and fostering an environment where every associate, patient, and family feels supported and valued. Learn more at Nemours.org .
Salary Min1.7
Salary Max
Salary CurrencyUSD
Salary Periodday
Source URLhttps://epyz.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/18157
Apply URLhttps://epyz.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/18157
First Seen At2026-05-31 17:58:12Z
Last Seen At2026-06-06 19:49:52Z
Last Checked At2026-06-06 19:49:52Z
Last Changed At2026-05-31 17:58:12Z
Inactive At
Source Posted At2026-03-11 11:53:46Z
Source Updated At
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=oracle_hcm/board=epyz.fa.us2.oraclecloud.com|CX_1/date=2026-06-06/2026-06-06T19-49-17-124Z-1285658f1aabc0c34daaf58ea66e1462f31ed7d0bb39f5143096dded51f4f491.json
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