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HomeCompaniesEhth Fa Em2 Oraclecloud Com CXService Management Operations Lead

Service Management Operations Lead

Ehth Fa Em2 Oraclecloud Com CX · IND - Madurai - IE6A, Madurai, TN, IN · Hybrid · Active · Oracle Recruiting Cloud / Fusion HCM

Job facts

FieldValue
CompanyEhth Fa Em2 Oraclecloud Com CX
TitleService Management Operations Lead
Normalized title-
Department / teamBusiness Systems Deployment
LocationMadurai, TN, United States
Work modelHybrid / Hybrid
Employment typeFull Time
Salary-
Statusactive
ATS providerOracle Recruiting Cloud / Fusion HCM
Posted / first seen2026-06-19 / 2026-06-19
Changed / last seen2026-06-19 / 2026-06-19

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PageWhat it containsOpen
Company jobsActive postings from Ehth Fa Em2 Oraclecloud Com CX.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through Oracle Recruiting Cloud / Fusion HCM.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Madurai.Open
Department jobsActive postings in Business Systems Deployment.Open
Work model jobsActive Hybrid postings.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyEhth Fa Em2 Oraclecloud Com CX
Source20a2fcc3-f9ad-4287-a2da-739fa1b5c97d
ATS providerOracle Recruiting Cloud / Fusion HCM

Description

Description We are looking for a Service Management Operations Lead to drive operational excellence across our IT service management ecosystem. In this role, you will lead the performance, governance, and continuous improvement of service management platforms, while advancing automation, AI-enabled capabilities, and modern service delivery practices that support business goals. What you’ll do Lead day-to-day operations and continuous improvement of IT service management platforms, including ServiceNow and the IT service portal Drive platform enhancements, governance, configuration, and process standardization Define and implement automation strategies to improve efficiency, reduce manual effort, and enable data-driven service decisions Expand the use of AI, automation, and self-healing capabilities to enhance user experience and service quality Partner with IT and business stakeholders to optimize workflows and support transformation initiatives Oversee external service management resources, ensuring strong delivery, accountability, and ongoing development Manage vendor relationships, budgets, and performance for service management technologies and services Ensure alignment with security, compliance, and data privacy requirements What we’re looking for Bachelor’s degree in Information Technology or a related field, or equivalent practical experience 3–5 years of relevant IT experience Strong knowledge of IT service management processes and best practices Experience with ticketing systems; ServiceNow administration experience is a plus Familiarity with automation tools, APIs, integrations, scripting, AI-enabled solutions, and analytics/reporting Understanding of IT security, compliance, and cloud-based environments Strong leadership, communication, stakeholder management, and problem-solving skills If you are passionate about improving service delivery through automation, innovation, and operational excellence , we’d love to hear from you.

Full job record

Job ID88b7f1e465253a5d958d64c3ab579168da4e541d
Org ID04b2e49b-9311-4bd2-a7fc-b1386b23af8b
Source ID20a2fcc3-f9ad-4287-a2da-739fa1b5c97d
Board ID20a2fcc3-f9ad-4287-a2da-739fa1b5c97d
Provideroracle_hcm
Provider Job Key14348
TitleService Management Operations Lead
Normalized Title
Statusactive
Activeyes
Location TextIND - Madurai - IE6A, Madurai, TN, IN
DepartmentBusiness Systems Deployment
Team
Employment Typefull_time
Workplace Typehybrid
Remote Policyhybrid
CountryUnited States
RegionTN
CityMadurai
Salary RawDescription We are looking for a Service Management Operations Lead to drive operational excellence across our IT service management ecosystem. In this role, you will lead the performance, governance, and continuous improvement of service management platforms, while advancing automation, AI-enabled capabilities, and modern service delivery practices that support business goals. What you’ll do Lead day-to-day operations and continuous improvement of IT service management platforms, including ServiceNow and the IT service portal Drive platform enhancements, governance, configuration, and process standardization Define and implement automation strategies to improve efficiency, reduce manual effort, and enable data-driven service decisions Expand the use of AI, automation, and self-healing capabilities to enhance user experience and service quality Partner with IT and business stakeholders to optimize workflows and support transformation initiatives Oversee external service management resources, ensuring strong delivery, accountability, and ongoing development Manage vendor relationships, budgets, and performance for service management technologies and services Ensure alignment with security, compliance, and data privacy requirements What we’re looking for Bachelor’s degree in Information Technology or a related field, or equivalent practical experience 3–5 years of relevant IT experience Strong knowledge of IT service management processes and best practices Experience with ticketing systems; ServiceNow administration experience is a plus Familiarity with automation tools, APIs, integrations, scripting, AI-enabled solutions, and analytics/reporting Understanding of IT security, compliance, and cloud-based environments Strong leadership, communication, stakeholder management, and problem-solving skills If you are passionate about improving service delivery through automation, innovation, and operational excellence , we’d love to hear from you.
Salary Min
Salary Max
Salary Currency
Salary Periodday
Source URLhttps://ehth.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/job/14348
Apply URLhttps://ehth.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/job/14348
First Seen At2026-06-19 11:22:07Z
Last Seen At2026-06-19 11:22:07Z
Last Checked At2026-06-19 11:22:07Z
Last Changed At2026-06-19 11:22:07Z
Inactive At
Source Posted At2026-06-19 11:03:30Z
Source Updated At
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=oracle_hcm/board=ehth.fa.em2.oraclecloud.com|CX/date=2026-06-19/2026-06-19T11-22-01-269Z-543b1385e4823558a0e23578e0b0d0393f64bbbb41d70711190be2cb126a3209.json
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