Home › Companies › Ehth Fa Em2 Oraclecloud Com CX › Service Management Operations Lead
Service Management Operations Lead
Ehth Fa Em2 Oraclecloud Com CX · IND - Madurai - IE6A, Madurai, TN, IN · Hybrid · Active · Oracle Recruiting Cloud / Fusion HCM
Job facts
| Field | Value |
|---|---|
| Company | Ehth Fa Em2 Oraclecloud Com CX |
| Title | Service Management Operations Lead |
| Normalized title | - |
| Department / team | Business Systems Deployment |
| Location | Madurai, TN, United States |
| Work model | Hybrid / Hybrid |
| Employment type | Full Time |
| Salary | - |
| Status | active |
| ATS provider | Oracle Recruiting Cloud / Fusion HCM |
| Posted / first seen | 2026-06-19 / 2026-06-19 |
| Changed / last seen | 2026-06-19 / 2026-06-19 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from Ehth Fa Em2 Oraclecloud Com CX. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through Oracle Recruiting Cloud / Fusion HCM. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in Madurai. | Open |
| Department jobs | Active postings in Business Systems Deployment. | Open |
| Work model jobs | Active Hybrid postings. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | Ehth Fa Em2 Oraclecloud Com CX |
| Source | 20a2fcc3-f9ad-4287-a2da-739fa1b5c97d |
| ATS provider | Oracle Recruiting Cloud / Fusion HCM |
Description
Description
We are looking for a Service Management Operations Lead to drive operational excellence across our IT service management ecosystem. In this role, you will lead the performance, governance, and continuous improvement of service management platforms, while advancing automation, AI-enabled capabilities, and modern service delivery practices that support business goals.
What you’ll do
Lead day-to-day operations and continuous improvement of IT service management platforms, including ServiceNow and the IT service portal Drive platform enhancements, governance, configuration, and process standardization Define and implement automation strategies to improve efficiency, reduce manual effort, and enable data-driven service decisions Expand the use of AI, automation, and self-healing capabilities to enhance user experience and service quality Partner with IT and business stakeholders to optimize workflows and support transformation initiatives Oversee external service management resources, ensuring strong delivery, accountability, and ongoing development Manage vendor relationships, budgets, and performance for service management technologies and services Ensure alignment with security, compliance, and data privacy requirements
What we’re looking for
Bachelor’s degree in Information Technology or a related field, or equivalent practical experience 3–5 years of relevant IT experience Strong knowledge of IT service management processes and best practices Experience with ticketing systems; ServiceNow administration experience is a plus Familiarity with automation tools, APIs, integrations, scripting, AI-enabled solutions, and analytics/reporting Understanding of IT security, compliance, and cloud-based environments Strong leadership, communication, stakeholder management, and problem-solving skills
If you are passionate about improving service delivery through automation, innovation, and operational excellence , we’d love to hear from you.
Full job record
| Job ID | 88b7f1e465253a5d958d64c3ab579168da4e541d |
| Org ID | 04b2e49b-9311-4bd2-a7fc-b1386b23af8b |
| Source ID | 20a2fcc3-f9ad-4287-a2da-739fa1b5c97d |
| Board ID | 20a2fcc3-f9ad-4287-a2da-739fa1b5c97d |
| Provider | oracle_hcm |
| Provider Job Key | 14348 |
| Title | Service Management Operations Lead |
| Normalized Title | — |
| Status | active |
| Active | yes |
| Location Text | IND - Madurai - IE6A, Madurai, TN, IN |
| Department | Business Systems Deployment |
| Team | — |
| Employment Type | full_time |
| Workplace Type | hybrid |
| Remote Policy | hybrid |
| Country | United States |
| Region | TN |
| City | Madurai |
| Salary Raw | Description We are looking for a Service Management Operations Lead to drive operational excellence across our IT service management ecosystem. In this role, you will lead the performance, governance, and continuous improvement of service management platforms, while advancing automation, AI-enabled capabilities, and modern service delivery practices that support business goals. What you’ll do Lead day-to-day operations and continuous improvement of IT service management platforms, including ServiceNow and the IT service portal Drive platform enhancements, governance, configuration, and process standardization Define and implement automation strategies to improve efficiency, reduce manual effort, and enable data-driven service decisions Expand the use of AI, automation, and self-healing capabilities to enhance user experience and service quality Partner with IT and business stakeholders to optimize workflows and support transformation initiatives Oversee external service management resources, ensuring strong delivery, accountability, and ongoing development Manage vendor relationships, budgets, and performance for service management technologies and services Ensure alignment with security, compliance, and data privacy requirements What we’re looking for Bachelor’s degree in Information Technology or a related field, or equivalent practical experience 3–5 years of relevant IT experience Strong knowledge of IT service management processes and best practices Experience with ticketing systems; ServiceNow administration experience is a plus Familiarity with automation tools, APIs, integrations, scripting, AI-enabled solutions, and analytics/reporting Understanding of IT security, compliance, and cloud-based environments Strong leadership, communication, stakeholder management, and problem-solving skills If you are passionate about improving service delivery through automation, innovation, and operational excellence , we’d love to hear from you. |
| Salary Min | — |
| Salary Max | — |
| Salary Currency | — |
| Salary Period | day |
| Source URL | https://ehth.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/job/14348 |
| Apply URL | https://ehth.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/job/14348 |
| First Seen At | 2026-06-19 11:22:07Z |
| Last Seen At | 2026-06-19 11:22:07Z |
| Last Checked At | 2026-06-19 11:22:07Z |
| Last Changed At | 2026-06-19 11:22:07Z |
| Inactive At | — |
| Source Posted At | 2026-06-19 11:03:30Z |
| Source Updated At | — |
| Raw Payload Uri | s3://job-postings-prod-raw-590183727216/raw/provider=oracle_hcm/board=ehth.fa.em2.oraclecloud.com|CX/date=2026-06-19/2026-06-19T11-22-01-269Z-543b1385e4823558a0e23578e0b0d0393f64bbbb41d70711190be2cb126a3209.json |
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