Director of Field Operations

Role: Director of Field Operations, Self-Perform Services Location: CLM Midwest home market (travel required) Salary: $155,000–$170,000 + 8–12% performance bonus Overview We are looking for a results-driven Director of Field Operations to lead Leo’s self-perform technician workforce. This role is the single point of accountability for approximately 70 W2 general maintenance technicians, a 5-person dispatch team, and a landscaping operation serving commercial retail customers across CLM Midwest’s footprint. The ideal candidate has led large W2 field workforces, understands the economics of a truck roll, and knows what it takes to keep technicians productive, safe, and retained in a tight labor market. You will manage the self-perform cost center budget and drive technician efficiency. Reports into R&M; leadership. What You’ll Do • Manage the self-perform cost center budget: labor cost per work order, technician utilization, overtime management, and cost-per-completion targets • Drive technician efficiency as the primary operating focus: first-time fix rates, on-time arrival, work orders per tech per day, and completion velocity • Manage dispatch operations to optimize routing, reduce windshield time, and maximize daily work order throughput per technician • Recruit, onboard, develop, and retain a workforce of 70+ general maintenance technicians across multiple geographies • Build a technician career ladder with clear skill gates and compensation progression • Lead the dispatch manager and 4 dispatchers to ensure real-time work order assignment, emergency response coverage, and SLA compliance • Oversee landscaping operations including seasonal planning, crew scheduling, and quality standards • Partner with Account Management on SLA performance and client escalations, Construction on project handoffs, and Finance on budget tracking and variance reporting • Provide field intelligence to Sales on self-perform capabilities, capacity, and geographic coverage for new business pursuits What We’re Looking For • 7+ years managing a W2 field technician workforce of 40+ people in commercial facilities maintenance, building services, or property management • Direct experience with dispatch operations and field service management technology • Experience managing cost center budgets: labor budgets, overtime controls, and cost-per-work-order economics • Track record of reducing technician turnover and building workforce development programs • Experience serving multi-site commercial retail or similar distributed customer portfolios • Strong safety culture mindset with knowledge of OSHA regulations applicable to field maintenance • Exceptional communication skills with the ability to hold technicians accountable while earning their trust Preferred Experience • Experience at a national FM provider (CBRE, ABM, JLL, C&W; Services) or PE-backed services company • Familiarity with CMMS platforms (ServiceChannel, Corrigo, Facil-IT, or similar) • Trade background (journeyman-level experience in any maintenance trade) in addition to management experience • Experience with landscaping operations management as an adjacent service line • Union and non-union workforce management experience Ideal Candidate Traits • Operator mindset: drives results through the field, not from behind a desk • Bias toward action and accountability. Makes decisions with 70% information and adjusts. • Comfortable with conflict: has confronted underperformers and made hard calls on personnel • Knows their numbers cold. Can rattle off daily KPIs without looking them up. • Builds systems, not personality-dependent operations. Leaves behind SOPs and career ladders, not just relationships.re we do things the right way and we strive to be of use to the world.

{
  "content_hash": "2a513faae526213094a0dc8564508656536888b3f44e972529cbda302e5d8932",
  "source_hash": "48ed3fd2b86e0f202b631fd2692593e964e7bdd65162b65c5d56a1e888537d2a",
  "last_changed_at": "2026-05-29T22:57:03.977Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "Chicago, IL",
    "city": "Chicago",
    "region": "IL",
    "country": "United States",
    "is_remote": false,
    "confidence": 0.9
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-06T19:36:02.164Z",
  "launch_scope": {
    "reason": "english_us_canada",
    "included": true,
    "language": "en",
    "location": {
      "raw": "Chicago, IL",
      "city": "Chicago",
      "region": "IL",
      "country": "United States",
      "is_remote": false,
      "confidence": 0.9
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": null,
  "salary_period": null,
  "workplace_type": null,
  "salary_currency": null
}

{}

{
  "title": "Director of Field Operations",
  "offices": [
    {
      "id": 4000393006,
      "name": "Orion",
      "location": "Remote",
      "child_ids": [],
      "parent_id": null
    }
  ],
  "language": "en",
  "location": {
    "name": "Chicago, IL"
  },
  "metadata": [
    {
      "id": 15286094006,
      "name": "State",
      "value": null,
      "value_type": "short_text"
    },
    {
      "id": 15282060006,
      "name": "State",
      "value": null,
      "value_type": "single_select"
    }
  ],
  "updated_at": "2026-05-19T12:41:24-04:00",
  "departments": [
    {
      "id": 4000964006,
      "name": "Orion Search",
      "child_ids": [
        4027645006,
        4019611006,
        4018100006,
        4019610006,
        4021145006,
        4020638006,
        4020636006,
        4020637006
      ],
      "parent_id": null
    }
  ],
  "company_name": "Orion Group",
  "requisition_id": 4547477006,
  "first_published": "2026-05-19T12:41:24-04:00",
  "application_deadline": null
}