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    "requisitionDescription": "<div><div><div><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/23.10.21/styles/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\">&nbsp;<link href=\"https://static.workforcenow.adp.com/mas/mdf-components/23.10.21/styles/froala_style.min.css\" rel=\"stylesheet\" type=\"text/css\"><div class=\"fr-view\"><p id=\"isPasted\" style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;text-align:center;'><em><span style=\"font-size:15px;\">This job description serves as a guide for establishing the criteria to fill a specific job, and to assist in employee evaluation related to that job. The description is subject to change at management&#39;s discretion, and may include additional or different duties as assigned or directed.</span></em></p><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;text-align:center;'><em><span style=\"font-size:15px;\">&nbsp;</span></em></p><div style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;'><ol style=\"margin-bottom:0in;list-style-type: upper-roman;margin-left:0in;\"><li style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;'><strong><span style=\"font-size:15px;\">Job Summary</span></strong></li></ol></div><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;margin-top:12.0pt;margin-right:0in;margin-bottom:12.0pt;margin-left:.5in;text-align:justify;'><span style=\"color:#333333;\">The Guest Experience Supervisor is responsible for, but not limited to, contacting every guest prior to arrival, customizing, and personalizing their experience as well as creating unique approaches to WOW the guest. &nbsp;The Guest Experience Supervisor must recommend spa treatments, salon, health and healing and fitness services, while explaining services and classes to guests in a clear and enthusiastic manner. As a member of our leadership team, the Guest Experience Supervisor is expected to coach, guide, and lead the team to success, while attending to guest complaints and addressing matter in a professional manner to recover any gaps in service.&nbsp;</span></p><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;margin-left:.5in;'><span style=\"font-size:15px;\">&nbsp;</span></p><div style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;'><ol style=\"margin-bottom:0in;list-style-type: undefined;margin-left:0in;\"><li style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;'><strong><span style=\"font-size:15px;\">Essential Job Functions</span></strong></li></ol></div><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;'><strong><span style=\"font-size:15px;\">&nbsp;</span></strong></p><ul style=\"list-style-type: disc;margin-left:0.5in;\"><li><span style=\"color:#333333;\">Contact guests prior to their stay, creating excitement and enthusiasm for their anticipated arrival.&nbsp;</span></li><li><span style=\"color:#333333;\">Customize guest experience, when possible and available, to upsell their experience with upgrades and amenities.&nbsp;</span></li><li><span style=\"color:#333333;\">Determine guest&rsquo;s trip persona (intentions).&nbsp;</span></li><li><span style=\"color:#333333;\">Obtain as much information as possible using our questionnaire and through conversation/ email.&nbsp;</span></li><li><span style=\"color:#333333;\">Actively listen to guests using empathetic listening skills to assist in guest programming.&nbsp;</span></li><li><span style=\"color:#333333;\">Create customized itineraries for guest including outside activities during their stay. &nbsp;</span></li><li><span style=\"color:#333333;\">Inspire guest to achieve their goals while at Carillon Miami Beach.&nbsp;</span></li><li><span style=\"color:#333333;\">Communicate special requests to appropriate department heads. &nbsp;</span></li><li><span style=\"color:#333333;\">Communicate guest requests and vital information to providers and any other applicable outlets.&nbsp;</span></li><li><span style=\"color:#333333;\">Organize appointment scheduling to maximize use of time and profitability whilst ensuring that the guest&rsquo;s needs are of first importance.&nbsp;</span></li><li><span style=\"color:#333333;\">Responsible for supervising shifts without an assistant guest service manager or director, on an as need basis.</span></li><li><span style=\"color:#333333;\">Greet all guests with positivity and a smile.</span></li><li><span style=\"color:#333333;\">Check-in all guests in an efficient, friendly and personalized manner.</span></li><li><span style=\"color:#333333;\">Ensure smooth check-out experience for each guest.&nbsp;</span></li><li><span style=\"color:#333333;\">Recommend survey and trip advisor to every guest.&nbsp;</span></li><li><span style=\"color:#333333;\">Accurately handle guest transactions including cash handling, credit card charges, room charges, gift cards, comps, etc. &nbsp;</span></li><li><span style=\"color:#333333;\">Reply quickly and efficiently to all incoming emails from guests and other departments.&nbsp;</span></li><li><span style=\"color:#333333;\">Perform daily opening procedures.&nbsp;</span></li><li><span style=\"color:#333333;\">Perform end of shift or nightly closing procedures.&nbsp;</span></li><li><span style=\"color:#333333;\">Represent Carillon Miami Beach in a positive manner, both by speech and actions.&nbsp;</span></li><li><span style=\"color:#333333;\">Exercise proper phone, email and in person etiquette and professionalism.&nbsp;</span></li><li><span style=\"color:#333333;\">Document all guest challenges and irregularities in the reservation system.&nbsp;</span></li><li><span style=\"color:#333333;\">Communicate any concerns to the Guest Experience Managers or Director.&nbsp;</span></li><li><span style=\"color:#333333;\">Take ownership of guest problems and refer the situation to a manager or director when necessary.</span></li><li><span style=\"color:#333333;\">Create guest reservations and add shares/ accompanies as necessary.</span></li><li><span style=\"color:#333333;\">Perform other duties as assigned.&nbsp;</span></li></ul><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;'><strong><span style=\"font-size:15px;\">&nbsp;</span></strong></p><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;'><strong><span style=\"font-size:15px;\">&nbsp;</span></strong></p><div style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;'><ol style=\"margin-bottom:0in;list-style-type: undefined;margin-left:0in;\"><li style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;'><strong><span style=\"font-size:15px;\">Education, Experience and Skill Requirements</span></strong></li></ol></div><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;'><strong><span style=\"font-size:15px;\">&nbsp;</span></strong></p><ul style=\"margin-bottom:0in;\" type=\"disc\"><li style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;color:#333333;'>Minimum two-years guest service experience required, cash handling experience.</li><li style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;color:#333333;'>Hospitality experience required.</li><li style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;color:#333333;'>Spa Experience preferred.</li><li style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;color:#333333;'>Concierge, Personal Assistant or Butler experience preferred.</li><li style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;color:#333333;'>Computer knowledge required.</li><li style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;color:#333333;'>Must demonstrate a professional, efficient manner with the ability to work and interact with a variety of people.&nbsp;</li><li style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;color:#333333;'>Must be able to remain calm under stressful situations.</li><li style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;color:#333333;'>Must be detail-oriented and work effectively under pressure while meeting all applicable deadlines.</li><li style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;color:#333333;'>Must be able to work independently and productively with minimum supervision; work well under&nbsp;pressure; able to manage multiple projects.</li><li style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;color:#333333;'>Must possess minimum typing skills of 30 w.p.m.</li><li style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;color:#333333;'>Must be able to communicate clearly and effectively in the English language both verbally and written.</li><li style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;color:#333333;'>Bilingual in English and Spanish preferred.</li><li style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;color:#333333;'>Bachelor Degree preferred.</li><li style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;color:#333333;'>Background in Health Education preferred.</li></ul></div></div></div></div>\n",
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