Senior Account Manager - Digital Marketing Services

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    "description": "<p><span style=\"color: rgb(46, 156, 202); font-size: 18pt; font-weight: bold\">About Gemini Agency</span></p>\n<p><span style=\"font-size: 10pt\">Gemini Agency is a digital marketing agency that helps businesses grow through smart strategy, strong execution, and measurable performance.</span></p>\n<p><br></p>\n<p><span style=\"font-size: 10pt\">For over 30+ years we’ve adapted alongside the marketing industry, from the Yellow Pages era to search, social, and now AI-driven marketing. Today we focus on helping businesses compete in an environment where search behavior, automation, and AI are rapidly changing how customers find and choose companies.</span></p>\n<p><br></p>\n<p><span style=\"font-size: 10pt\">Many of our clients operate in the home service industry including HVAC, plumbing, pest control, and other service-based businesses. We do not sell cookie-cutter marketing packages. Every program is customized based on the client’s goals and the opportunities in their market.</span><br></p>\n<p><br></p>\n<p><span style=\"color: rgb(46, 156, 202); font-size: 18pt; font-weight: bold\">Role Summary</span></p>\n<p><span style=\"font-size: 10pt\">The Account Manager serves as the primary point of contact for assigned clients and is responsible for helping them get real value from their marketing investment.</span></p>\n<p><br></p>\n<p><span style=\"font-size: 10pt\">This role is about ownership and leadership, not just managing communication. The Account Manager works with internal specialists to guide strategy, interpret performance, and help clients make smarter marketing decisions.</span></p>\n<p><span style=\"font-size: 10pt\">The person in this role must be comfortable thinking critically, asking good questions, and helping clients understand what is working, what needs to change, and where the opportunities are.</span><br></p>\n<p><br></p>\n<p><span style=\"color: rgb(46, 156, 202); font-size: 18pt; font-weight: bold\">What You'll Do</span></p>\n<p><span style=\"color: rgb(22, 22, 22); font-size: 12pt; font-weight: bold\">Guide Client Strategy</span></p>\n<ul>\n<li><span style=\"color: rgb(22, 22, 22); font-size: 10pt\">Learn each client’s business, market, and growth goals</span></li>\n<li><span style=\"color: rgb(22, 22, 22); font-size: 10pt\">Help translate those goals into clear marketing priorities</span></li>\n<li><span style=\"color: rgb(22, 22, 22); font-size: 10pt\">Provide guidance and recommendations based on performance data and market trends</span></li>\n<li><span style=\"color: rgb(22, 22, 22); font-size: 10pt\">Identify opportunities that could improve results or expand the account</span><span style=\"color: rgb(22, 22, 22); font-size: 10pt\"><br></span></li>\n</ul>\n<p><span style=\"color: rgb(22, 22, 22); font-size: 12pt; font-weight: bold\">Be the Client’s Trusted Advisor</span></p>\n<ul>\n<li><span style=\"color: rgb(22, 22, 22); font-size: 10pt\">Serve as the main point of contact for client communication</span></li>\n<li><span style=\"color: rgb(22, 22, 22); font-size: 10pt\">Lead regular client conversations about performance, strategy, and next steps</span></li>\n<li><span style=\"color: rgb(22, 22, 22); font-size: 10pt\">Explain marketing performance in a way that makes sense to business owners and leadership teams</span></li>\n<li><span style=\"color: rgb(22, 22, 22); font-size: 10pt\">Build long-term relationships based on trust, clarity, and accountability</span></li>\n</ul>\n<p><span style=\"color: rgb(22, 22, 22); font-size: 12pt; font-weight: bold\">Bring Clarity to the Internal Team</span></p>\n<ul>\n<li><span style=\"color: rgb(22, 22, 22); font-size: 10pt\">Clearly communicate client goals, priorities, and feedback to internal specialists</span></li>\n<li><span style=\"color: rgb(22, 22, 22); font-size: 10pt\">Help ensure everyone understands what success looks like for the account</span></li>\n<li><span style=\"color: rgb(22, 22, 22); font-size: 10pt\">Encourage strong thinking and new ideas that could improve results</span></li>\n<li><span style=\"color: rgb(22, 22, 22); font-size: 10pt\">On occasioin provide some project management support. </span></li>\n</ul>\n<p><span style=\"color: rgb(22, 22, 22); font-size: 12pt; font-weight: bold\">Stay Focused on Results</span></p>\n<ul>\n<li><span style=\"color: rgb(22, 22, 22); font-size: 10pt\">Monitor performance trends across marketing channels</span></li>\n<li><span style=\"color: rgb(22, 22, 22); font-size: 10pt\">Ask questions when results don’t make sense</span></li>\n<li><span style=\"color: rgb(22, 22, 22); font-size: 10pt\">Look for ways to improve performance rather than simply maintaining the status quo</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(46, 156, 202); font-size: 18pt; font-weight: bold\">Skills &amp; Experience</span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">7+ years of experience in account management within a marketing agency environment</span></li>\n<li><span style=\"font-size: 10pt\">Solid understanding of digital marketing including Paid Search, SEO, Social Media, and website performance</span></li>\n<li><span style=\"font-size: 10pt\">Highly organized with the ability to manage multiple client accounts simultaneously without losing attention to detail</span></li>\n<li><span style=\"font-size: 10pt\">Demonstrated success translating complex marketing performance data into clear, actionable insights for clients</span></li>\n<li><span style=\"font-size: 10pt\">Exceptional communication skills with experience presenting to business owners and senior leadership</span></li>\n<li><span style=\"font-size: 10pt\">Comfortable making decisions and providing strategic recommendations in a fast-moving environment where priorities shift</span></li>\n<li><span style=\"font-size: 10pt\">A track record of growing client relationships through proactive thinking, trust and accountability </span></li>\n<li><span style=\"font-size: 10pt\">Comfortable working in a fast-moving environment where priorities shift</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(46, 156, 202); font-size: 18pt; font-weight: bold\">Tools Knowledge</span></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">Platforms &amp; Tools (Preferred Experience)</span></p>\n<ul>\n<li><span style=\"font-size: 10pt; font-weight: bold\">Monday.com</span><span style=\"font-size: 10pt\"> or a similar project management platform</span></li>\n<li><span style=\"font-size: 10pt; font-weight: bold\">ServiceTitan</span><span style=\"font-size: 10pt\"> (home service CRM) – strong plus</span></li>\n<li><span style=\"font-size: 10pt; font-weight: bold\">Housecall Pro</span><span style=\"font-size: 10pt\"> (home service CRM) – plus</span></li>\n<li><span style=\"font-size: 10pt; font-weight: bold\">HubSpot</span><span style=\"font-size: 10pt\"> (CRM and marketing automation)</span></li>\n<li><span style=\"font-size: 10pt; font-weight: bold\">CallRail</span><span style=\"font-size: 10pt\"> (call tracking and lead attribution)</span></li>\n</ul>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Marketing &amp; Reporting Tools</span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Google Ads</span></li>\n<li><span style=\"font-size: 10pt\">Google Analytics / GA4</span></li>\n<li><span style=\"font-size: 10pt\">Meta Ads Manager</span></li>\n<li><span style=\"font-size: 10pt\">SEO tools such as SEMrush  </span></li>\n<li><span style=\"font-size: 10pt\">Google Looker Studio or similar reporting platforms</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(46, 156, 202); font-size: 18pt; font-weight: bold\">The Kind of Person Who Does Well Here</span></p>\n<p><span style=\"font-size: 10pt\">The best Account Manager at Gemini are </span><span style=\"font-size: 10pt; font-weight: bold\">curious, organized,</span><span style=\"font-size: 10pt\"> and</span><span style=\"font-size: 10pt; font-weight: bold\"> proactive</span><span style=\"font-size: 10pt\">.</span></p>\n<p><span style=\"font-size: 10pt\">They take ownership of their accounts and naturally look for ways to improve things rather than waiting to be told what to do.</span><br></p>\n<p><br></p>\n<p><span style=\"font-size: 10pt\">They stay calm when things get busy or complicated and focus on solving the problem.</span></p>\n<p><span style=\"font-size: 10pt\">They are confident speaking with clients and comfortable having honest conversations about what is working and what needs to change.</span><br></p>\n<p><br></p>\n<p><span style=\"font-size: 10pt\">They also enjoy learning. Digital marketing is evolving quickly,  especially with the impact of AI on search and discovery, and the people who succeed here are genuinely interested in how the industry is changing.</span></p>\n<p><span style=\"font-size: 10pt\">Experience working with home service companies is a major plus, since many of our clients operate in that space.</span><br></p>\n<p><br></p>\n<p><span style=\"color: rgb(46, 156, 202); font-size: 18pt; font-weight: bold\">Benefits &amp; Work Environment</span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Competitive salary based on experience</span><span style=\"font-size: 10pt\"><br></span></li>\n<li><span style=\"font-size: 10pt\">Excellent health insurance plans for employees</span><span style=\"font-size: 10pt\"><br></span></li>\n<li><span style=\"font-size: 10pt\">401(k) with company contribution and financial planning resources to support long-term goals</span><span style=\"font-size: 10pt\"><br></span></li>\n<li><span style=\"font-size: 10pt\">Generous paid time off and paid holidays</span><span style=\"font-size: 10pt\"><br></span></li>\n<li><span style=\"font-size: 10pt\">Office closed between Christmas and New Year’s to allow the team to fully recharge</span><span style=\"font-size: 10pt\"><br></span></li>\n<li><span style=\"font-size: 10pt\">Hybrid work schedule with work-from-home days on Monday and Friday</span><span style=\"font-size: 10pt\"><br></span></li>\n<li><span style=\"font-size: 10pt\">Summer hours half day Friday Memorial Day - Labor Day</span></li>\n</ul>\n<ul>\n<li><span style=\"font-size: 10pt\">Training and professional development opportunities to help employees continue growing their skills</span><span style=\"font-size: 10pt\"><br></span></li>\n<li><span style=\"font-size: 10pt\">Career development opportunities as the agency continues to grow</span><span style=\"font-size: 10pt\"><br></span></li>\n<li><span style=\"font-size: 10pt\">A collaborative, supportive team environment that values accountability, curiosity, and doing great work</span><br></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(46, 156, 202); font-size: 18pt; font-weight: bold\">Why Gemini Agency</span></p>\n<p><span style=\"font-size: 10pt\">Gemini is a place for people who want to own their work and keep getting better at their craft.</span></p>\n<p><span style=\"font-size: 10pt\">Our agency has evolved through every major shift in marketing from print directories to search, social, and now AI-driven discovery. We care deeply about understanding where marketing is going and helping our clients adapt.</span></p>\n<p><span style=\"font-size: 10pt\">Many of our clients operate in the home service industry, where marketing performance has a direct impact on real businesses, real employees, and real communities. The work we do matters.</span></p>\n<p><br></p>\n<p><span style=\"font-size: 10pt\">Our culture is collaborative and supportive, but it is also built on accountability and effort. People here take pride in their work, show up prepared, and help each other solve problems.</span></p>\n<p><br></p>\n<p><span style=\"font-size: 10pt\">If you enjoy learning, thinking critically, and being part of a team that cares about doing the work well, you will likely feel at home here. </span></p>",
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