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Conversational Designer

6d87e9f4 Ff27 44c5 B679 7e57855901fb 19000101 000001 · Remote US, US; Remote, QC, CA, QC, CA, QC · Remote · Deleted · $70,000–$115,000 / year · ADP Workforce Now Recruiting

Job facts

FieldValue
Company6d87e9f4 Ff27 44c5 B679 7e57855901fb 19000101 000001
TitleConversational Designer
Normalized title-
Department / team-
LocationUS, United States
Work modelRemote / Remote
Employment typeFull Time
Salary$70,000–$115,000 / year
Statusdeleted
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-04-23 / 2026-05-31
Changed / last seen2026-06-04 / 2026-06-02

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ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in US.Open
Work model jobsActive Remote postings.Open
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Linked records

Company6d87e9f4 Ff27 44c5 B679 7e57855901fb 19000101 000001
Source62e2ca29-5394-4530-a268-23ffb0889ce6
ATS providerADP Workforce Now Recruiting

Description

Conversational Designer Company Overview Waterfield Tech enables companies to select, design, and deploy tailored customer engagement solutions from the world’s leading providers enhanced by cutting edge Applied AI. The results are happier customers, enhanced insights, and lower costs . Once live, we empower companies to support, optimize, and modernize those solutions and AI applications, leading to lower risk and increased efficiency . Our client-centric process and track record of success have earned the trust of clients around the world when it comes to customer interaction. We value our people—their diversity, their dedication, and their commitment to customer satisfaction. We encourage each other. We understand the value of hard work and the importance of a healthy balance. We’re all on the same page… even though we may get there from different perspectives. All in all, it’s a pretty cool place to be and we’re growing our global team of engineers, sales professionals, and creative souls. Position Summary Waterfield Tech is seeking a Conversational Designer to support client engagements, with a focus on NLU-driven IVR and voice applications. The role involves designing and optimizing NLU-based conversations, working directly with clients, and collaborating with cross-functional teams. Location This is a fully remote position open to qualified candidates residing in Canada or the United States. Key Responsibilities Design conversational experiences for IVR and voice platforms Design, structure, and optimize NLU-driven interactions, including intent models and conversation flows Create call flows, dialogue flows, and design documentation (Visio, Lucidchart, etc.) Lead client workshops, discovery sessions, and design reviews Collaborate with cross-functional teams (PMs, developers, QA) Continuously improve conversations using data, testing, and performance insights Qualifications Minimum 6 years of experience in conversational design Strong hands-on experience designing and optimizing NLU models for conversational applications Experience with IVR / telephony systems Proficiency with flow design and documentation tools Strong communication and client-facing skills Preferred Qualifications Consulting or professional services experience Familiarity with platforms like Genesys, Google Dialogflow, Amazon Lex, etc. Ability to ramp quickly and manage multiple workstreams Physical Requirements Ability to work at a computer workstation for extended periods. Ability to participate in virtual meetings required focused attention. Language Requirements English fluency (written and spoken) is required for this position. This requirement is based on the nature of the duties: The role involves leading client workshops, discovery sessions, and design reviews with clients whose working language is primarily English. Clients are predominantly based in the United States, with occasional engagements involving English-speaking clients in Canada. The role requires daily collaboration with cross-functional teams (Product Management, Engineering, Quality Assurance) located primarily in the United States and operating in English. The conversational design platforms, NLU tools, and technical documentation used to perform the duties (Genesys, Google Dialogflow, Amazon Lex, and related tooling) are predominantly in English. Before posting this role, Waterfield Tech assessed whether this language requirement could be avoided, including whether existing bilingual employees could cover the English-language duties and whether translation tools could be used. Neither option covers the full scope of responsibilities. French is considered an asset, particularly for designing conversational experiences for French-speaking markets. Work Authorization: Candidates must be legally authorized to work in Canada or the United States at the time of application. Waterfield Tech does not sponsor work visas or permits for this role. Waterfield Tech is proud to be an equal opportunity employer. Waterfield Tech believes that all persons are entitled to equal employment opportunity and does not discriminate against its Employees or applicants because of race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, citizenship status, disability, protected medical condition, military status, genetic information, or any other basis prohibited by applicable federal, state, provincial, or local law. This policy extends to all aspects of our employment practices including, but not limited to, recruiting, hiring, training, discipline, promotion, transfers, compensation, benefits, leaves of absence, termination, and all other terms and conditions of employment. In Canada, Waterfield Tech complies with the Canadian Human Rights Act and applicable provincial human rights legislation, including the Charter of Human Rights and Freedoms (Quebec).

Full job record

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Salary Min70,000
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First Seen At2026-05-31 18:32:27Z
Last Seen At2026-06-02 08:11:54Z
Last Checked At2026-06-04 08:10:10Z
Last Changed At2026-06-04 08:10:10Z
Inactive At2026-06-04 08:10:10Z
Source Posted At2026-04-23 18:37:00Z
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    "requisitionDescription": "<div><div><div><div><div><p><br></p><div style='margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; color: rgb(0, 0, 0); font-family: \"Segoe UI\", \"Segoe UI Web\", Arial, Verdana, sans-serif; font-size: 12px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;' id=\"isPasted\"><div style=\"margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; overflow: visible; cursor: text; clear: both; position: relative; direction: ltr;\"><p style=\"margin: 0px 0px 10.6667px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; overflow-wrap: break-word; white-space: pre-wrap; font-weight: normal; font-style: normal; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: left; text-indent: 0px;\"><span data-ccp-props='{\"201341983\":0,\"335559739\":160,\"335559740\":259}' style=\"margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; font-size: 11pt; line-height: 18.3458px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\">&nbsp;</span></p></div><div style=\"margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; overflow: visible; cursor: text; clear: both; position: relative; direction: ltr;\"><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;text-align:center;' data-pasted=\"true\"><strong><u><span style='font-size:21px;font-family:\"Century Gothic\",sans-serif;color:#2E74B5;'>Conversational Designer</span></u></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><u><span style='font-family:\"Century Gothic\",sans-serif;color:#2E74B5;'>Company Overview</span></u></p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin:0in;vertical-align:baseline;'><span style='font-size:13px;font-family:\"Century Gothic\",sans-serif;color:#1F3864;'>Waterfield Tech enables companies to select, design, and deploy tailored customer engagement solutions from the world&rsquo;s leading providers enhanced by cutting edge Applied AI. The results are <strong>happier customers, enhanced insights,</strong> and <strong>lower costs</strong>.</span>&nbsp;</p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin:0in;vertical-align:baseline;'>&nbsp;</p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin:0in;vertical-align:baseline;'><span style='font-size:13px;font-family:\"Century Gothic\",sans-serif;color:#1F3864;'>Once live, we empower companies to support, optimize, and modernize those solutions and AI applications, leading to <strong>lower risk</strong> and <strong>increased efficiency</strong>. Our client-centric process and track record of success have earned the trust of clients around the world when it comes to customer interaction.</span>&nbsp;</p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin:0in;vertical-align:baseline;'>&nbsp;</p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin:0in;vertical-align:baseline;'><span style='font-size:13px;font-family:\"Century Gothic\",sans-serif;color:#1F3864;'>We value our people&mdash;their diversity, their dedication, and their commitment to customer satisfaction. We encourage each other. We understand the value of hard work and the importance of a healthy balance. We&rsquo;re all on the same page&hellip; even though we may get there from different perspectives. All in all, it&rsquo;s a pretty cool place to be and we&rsquo;re growing our global team of engineers, sales professionals, and creative souls.</span>&nbsp;</p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><br></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><u><span style='font-family:\"Century Gothic\",sans-serif;color:#2E74B5;'>Position Summary</span></u></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style='font-size:13px;line-height:107%;font-family:\"Century Gothic\",sans-serif;'>Waterfield Tech is seeking a Conversational Designer to support client engagements, with a focus on NLU-driven IVR and voice applications. The role involves designing and optimizing NLU-based conversations, working directly with clients, and collaborating with cross-functional teams.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><u><span style='font-family:\"Century Gothic\",sans-serif;color:#2E74B5;'>Location</span></u></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style='font-size:13px;line-height:107%;font-family:\"Century Gothic\",sans-serif;'>This is a fully remote position open to qualified candidates residing in Canada or the United States.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><u><span style='font-family:\"Century Gothic\",sans-serif;color:#2E74B5;'>Key Responsibilities</span></u></p><div style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;\"><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\"><span style='line-height:107%;font-family:\"Century Gothic\",sans-serif;font-size:13px;color:black;'>Design conversational experiences for IVR and voice platforms</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\"><span style='line-height:107%;font-family:\"Century Gothic\",sans-serif;font-size:13px;color:black;'>Design, structure, and optimize NLU-driven interactions, including intent models and conversation flows</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\"><span style='line-height:107%;font-family:\"Century Gothic\",sans-serif;font-size:13px;color:black;'>Create call flows, dialogue flows, and design documentation (Visio, Lucidchart, etc.)</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\"><span style='line-height:107%;font-family:\"Century Gothic\",sans-serif;font-size:13px;color:black;'>Lead client workshops, discovery sessions, and design reviews</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\"><span style='line-height:107%;font-family:\"Century Gothic\",sans-serif;font-size:13px;color:black;'>Collaborate with cross-functional teams (PMs, developers, QA)</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\"><span style='line-height:107%;font-family:\"Century Gothic\",sans-serif;font-size:13px;color:black;'>Continuously improve conversations using data, testing, and performance insights</span></li></ul></div><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><u><span style='font-family:\"Century Gothic\",sans-serif;color:#2E74B5;'>Qualifications</span></u></p><div style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;\"><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\"><span style='line-height:107%;font-family:\"Century Gothic\",sans-serif;font-size:13px;'>Minimum 6 years of experience in conversational design</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\"><span style='line-height:107%;font-family:\"Century Gothic\",sans-serif;font-size:13px;'>Strong hands-on experience designing and optimizing NLU models for conversational applications</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\"><span style='line-height:107%;font-family:\"Century Gothic\",sans-serif;font-size:13px;'>Experience with IVR / telephony systems</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\"><span style='line-height:107%;font-family:\"Century Gothic\",sans-serif;font-size:13px;'>Proficiency with flow design and documentation tools</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\"><span style='line-height:107%;font-family:\"Century Gothic\",sans-serif;font-size:13px;'>Strong communication and client-facing skills</span></li></ul></div><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><u><span style='font-family:\"Century Gothic\",sans-serif;color:#2E74B5;'>Preferred Qualifications</span></u></p><div style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;\"><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\"><span style='line-height:107%;font-family:\"Century Gothic\",sans-serif;font-size:13px;'>Consulting or professional services experience</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\"><span style='line-height:107%;font-family:\"Century Gothic\",sans-serif;font-size:13px;'>Familiarity with platforms like Genesys, Google Dialogflow, Amazon Lex, etc.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\"><span style='line-height:107%;font-family:\"Century Gothic\",sans-serif;font-size:13px;'>Ability to ramp quickly and manage multiple workstreams</span></li></ul></div><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><u><span style='font-family:\"Century Gothic\",sans-serif;color:#2E74B5;'>Physical Requirements</span></u></p><div style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><ol style=\"margin-bottom:0in;list-style-type: decimal;\"><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\"><span style='line-height:107%;font-family:\"Century Gothic\",sans-serif;font-size:13px;'>Ability to work at a computer workstation for extended periods.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\"><span style='line-height:107%;font-family:\"Century Gothic\",sans-serif;font-size:13px;'>Ability to participate in virtual meetings required focused attention.</span></li></ol></div><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><u><span style='font-family:\"Century Gothic\",sans-serif;color:#2E74B5;'>Language Requirements</span></u></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style='font-size:13px;line-height:107%;font-family:\"Century Gothic\",sans-serif;color:#333333;'>English fluency (written and spoken) is required for this position. This requirement is based on the nature of the duties:</span></p><div style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: 0in;\"><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\"><span style='font-family:\"Century Gothic\",sans-serif;font-size:13px;'>The role involves leading client workshops, discovery sessions, and design reviews with clients whose working language is primarily English. Clients are predominantly based in the United States, with occasional engagements involving English-speaking clients in Canada.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\"><span style='font-family:\"Century Gothic\",sans-serif;font-size:13px;'>The role requires daily collaboration with cross-functional teams (Product Management, Engineering, Quality Assurance) located primarily in the United States and operating in English.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\"><span style='font-family:\"Century Gothic\",sans-serif;font-size:13px;'>The conversational design platforms, NLU tools, and technical documentation used to perform the duties (Genesys, Google Dialogflow, Amazon Lex, and related tooling) are predominantly in English.</span></li></ul></div><p style='margin-top:9.0pt;margin-right:0in;margin-bottom:9.0pt;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;'><span style='font-size:13px;font-family:\"Century Gothic\",sans-serif;'>Before posting this role, Waterfield Tech assessed whether this language requirement could be avoided, including whether existing bilingual employees could cover the English-language duties and whether translation tools could be used. Neither option covers the full scope of responsibilities.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:6.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style='font-size:13px;line-height:107%;font-family:\"Century Gothic\",sans-serif;'>French is considered an asset, particularly for designing conversational experiences for French-speaking markets.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><u><span style='font-family:\"Century Gothic\",sans-serif;color:#2E74B5;'>Work Authorization:</span></u></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style='font-size:13px;line-height:107%;font-family:\"Century Gothic\",sans-serif;'>Candidates must be legally authorized to work in Canada or the United States at the time of application. Waterfield Tech does not sponsor work visas or permits for this role.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><u><span style='font-family:\"Century Gothic\",sans-serif;color:#2E74B5;'>Waterfield Tech is proud to be an equal opportunity employer.</span></u></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style='font-size:13px;line-height:107%;font-family:\"Century Gothic\",sans-serif;color:#333333;'>Waterfield Tech believes that all persons are entitled to equal employment opportunity and does not discriminate against its Employees or applicants because of race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, citizenship status, disability, protected medical condition, military status, genetic information, or any other basis prohibited by applicable federal, state, provincial, or local law. This policy extends to all aspects of our employment practices including, but not limited to, recruiting, hiring, training, discipline, promotion, transfers, compensation, benefits, leaves of absence, termination, and all other terms and conditions of employment.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style='font-size:13px;line-height:107%;font-family:\"Century Gothic\",sans-serif;color:#333333;'>In Canada, Waterfield Tech complies with the Canadian Human Rights Act and applicable provincial human rights legislation, including the Charter of Human Rights and Freedoms (Quebec).</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><br></p></div></div><div style='margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; color: rgb(0, 0, 0); font-family: \"Segoe UI\", \"Segoe UI Web\", Arial, Verdana, sans-serif; font-size: 12px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><br></div><p><br></p></div></div></div></div></div>\n",
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