Tactical Planning Analyst

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    "description": "<p><span style=\"color: rgb(0, 0, 0); font-size: 12pt; font-weight: bold\">Come and join our journey!</span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-size: 10pt\"><span style=\"font-size: 12pt\">At Immense Group, we are guided by our core values of passion, boldness, and integrity. We strive to create an environment where our people thrive, driven by a love for innovation and a commitment to delivering exceptional player experiences. If you’re passionate about iGaming and data, bold in your approach, and act with integrity, we’d love for you to join our team as a Tactical Planning Analyst.</span><br></span></p>\n<p><br><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-size: 10pt\"><span style=\"font-size: 12pt; font-weight: bold\">A taste of what you’ll do</span><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\"> </span></span></span></p>\n<p>Reporting to the Chief Operating Officer, the Tactical Planning Analyst will play an important role in ensuring operational efficiency across Customer Services, Payments &amp; Risk, and Responsible Gaming teams. This role is responsible for monitoring workflows, sending reports, and driving service level agreements.</p>\n<p><br></p>\n<ul>\n<li>Creating and maintaining of forecasts, short and long term across.</li>\n<li>Ensuring correct forecasting methodologies are in place.</li>\n<li>Ensuring the data is upheld in the WFM system to enable accurate forecasting.</li>\n<li>Analysing regularly KPI's and making recommendations to improve efficiency.</li>\n<li>Tracking variance to ensure stakeholders understand \"actual vs expected\" performance.</li>\n<li>Presenting forecasts and recommendations appropriately and regularly to stakeholders.</li>\n<li>Analyse large datasets and effectively communicate insights to Operations Management.</li>\n<li>Prepare root-cause/impact analysis reports for outages or unplanned events.</li>\n<li>Collaborate with Operations Management to enhance service delivery processes.</li>\n<li>Track changes across various communication channels and adjust accordingly.</li>\n<li>Optimize staffing levels and work schedules based on changing business requirements.</li>\n<li>Support workforce planning functions including Scheduling, Forecasting, and other assigned projects, but not limited to.</li>\n<li>Handle daily requests, update schedules, and address escalated issues and ad-hoc requests.</li>\n<li>Occasional operational system-related tasks relevant to the serviced providers.</li>\n</ul>\n<p><br><br></p>\n<p><span style=\"font-weight: bold\">Who and what we are after?</span><span><span style=\"font-weight: bold\"> </span></span></p>\n<ul>\n<li>Previous <span style=\"font-weight: bold\">operational experience is required</span>, ideally within <span style=\"font-weight: bold\">Customer Service or the iGaming industry</span></li>\n<li>Strong analytical and organizational skills.</li>\n<li>Proficient in MS Excel with the ability to manipulate and analyse data effectively.</li>\n<li>High level of problem-solving ability and time management skills.</li>\n<li>Self-motivated with the ability to make and communicate decisions confidently.</li>\n<li>Excellent verbal and written communication skills in English.</li>\n<li>Prior experience in a Contact Centre or similar operational environment.</li>\n<li>Ability to work effectively in a team-oriented, collaborative environment.</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Employee benefits</span><span><span style=\"font-weight: bold\"> </span></span><br><span> </span></p>\n<ul>\n<li><span style=\"font-weight: bold\">Private health insurance</span><span> – because your wellbeing matters to us</span><span> </span></li>\n</ul>\n<ul>\n<li><span style=\"font-weight: bold\">Wellness allowance</span><span> – up to €300 per year</span><span> </span></li>\n</ul>\n<ul>\n<li><span>Fresh and healthy </span><span style=\"font-weight: bold\">Breakfast &amp; Lunch</span><span><br>prepared everyday in our penthouse kitchen – you can save up to €3,000 a year</span><span> </span></li>\n</ul>\n<ul>\n<li><span style=\"font-weight: bold\">Birthday leave</span><span> – as we want you to celebrate your day</span><span> <br></span></li>\n<li><span><span style=\"font-weight: bold\">Performance bonus</span> - based on your individual performance</span></li>\n</ul>\n<ul>\n<li><span>Company and team-building </span><span style=\"font-weight: bold\">events</span><span> – trust us, these are legendary</span><span> </span></li>\n</ul>\n<ul>\n<li><span style=\"font-weight: bold\">Relocation package</span><span><span style=\"font-weight: bold\"> to Malta</span>, including flight and two weeks of accommodation</span><span> </span></li>\n</ul>\n<p><br><span> </span><br></p>\n<p><span>Please take the time to read our Candidate</span><a href=\"https://www.immensegroup.com/privacy-policy/\" target=\"_blank\" rel=\"noopener noreferrer\"><span> Privacy Policy – Immense </span></a><span>prior to clicking ‘apply’. </span><span> </span></p>",
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