Program Manager, Business Operations

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    "description": "<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Description</span></p>\n<p><span style=\"color: #222222; font-family: Arial,sans-serif; font-size: 10pt; font-style: italic\">TrueNAS is redefining enterprise storage by delivering proven data resilience, performance, and flexibility without the complexity or constraints of legacy solutions. As the most deployed storage platform in the world, TrueNAS already powers critical data storage infrastructure for businesses, research institutions, and government agencies across 140+ countries and millions of users. Our mission is simple: to become the most trusted name in data storage.</span></p>\n<p><br></p>\n<p><span style=\"color: #222222; font-family: Arial,sans-serif; font-size: 10pt; font-style: italic\">Originally founded in Silicon Valley in 2002 under the name iXsystems, TrueNAS is a profitable, independent company with a culture rooted in trust, curiosity, technical excellence, and continuous improvement. Whether you work remotely or on-site, you’ll be part of a team that values collaboration and meaningful impact - where people come before profit, and bold ideas drive the future of data infrastructure.</span></p>\n<p><span style=\"color: #222222; font-family: Arial,sans-serif; font-size: 10pt; font-style: italic\"><br><br></span></p>\n<p><span style=\"color: #222222; font-family: Arial,sans-serif; font-size: 10pt; font-style: italic\">If you’re ready to help shape the future of enterprise storage, we’d love to connect.</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\"><br>Position Overview:</span><br><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">The Program Manager (Business Operations / PMO) drives high-impact, cross-functional initiatives that improve how the business operates—from new process design through vendor selection and enterprise software implementation. This role leads multiple concurrent programs, building structure in ambiguity and translating leadership intent into clear plans, decisions, and execution. You will partner closely with senior leaders and teams across Operations, Finance, IT, Support, Sales Operations, Product, and Engineering to deliver outcomes on time and with measurable adoption. The ideal candidate is a proactive self-starter with strong business acumen, executive-ready communication, and a passion for learning systems and technology.</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt\"><br>Our environment is fast-growing and high-ownership: priorities shift, problems are complex, and teams rely on each other to deliver. Success requires comfort with ambiguity, strong judgment, and an ability to align stakeholders through clear operating rhythms and data-driven decisions.</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-style: italic\"><br>This is an in-office role in our Makati office. The hours for this position are M-F 8:00 am - 5:00 pm PT.</span></p>\n<p><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\"><br>Base Pay Range</span></p>\n<p><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 10pt\">The base pay range of this position is </span><span style=\"color: rgb(41, 42, 46); font-family: Arial, sans-serif; font-size: 10pt\">₱218,923.08  </span><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 10pt\">to  </span><span style=\"color: rgb(41, 42, 46); font-family: Arial, sans-serif; font-size: 10pt\">₱246,307.69  per month</span><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 10pt\">.  Additional compensation through the Incentive Bonus Program is available for this position after successfully completing 6-months of employment. </span></p>\n<p><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 10pt\">Please note that the provided range reflects the pay spectrum for positions within the same job category as the one to which this position belongs. The final offer will consider various factors, such as location, education, and prior experience, to ensure a comprehensive and fair compensation assessment. </span></p>\n<p><span style=\"color: rgb(51, 51, 51); font-family: Arial, sans-serif; font-size: 10pt\"><br>TrueNAS offers a comprehensive package of benefits including health, dental, vision, paid time off, and stock options. </span></p>\n<p><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\"><br>Expected Posting Timelines</span></p>\n<p><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 10pt\">This position will be open for a minimum of 5 days, a maximum of 90 days.</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\"><br>The Day-to-Day</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">The essential functions and responsibilities for this position include, but are not limited to, the following. Other duties may be assigned as needed.</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Own end-to-end delivery for multiple concurrent cross-functional programs, balancing scope, timeline, quality, resources, and risk.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Develop program artifacts: charter, scope definition, work plan, milestones, RAID log (risks, assumptions, issues, dependencies), and communications plan.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Establish governance and operating cadence: steering committees, executive readouts, decision logs, and consistent stakeholder updates.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Translate broad leadership direction into structured problem statements, requirements, options, tradeoffs, and recommended decisions.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Lead vendor evaluation efforts: facilitate requirements gathering, draft RFP/RFQ materials, define scoring models, coordinate demos, and manage due diligence through selection.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Partner with functional owners to design and document future-state processes, ensuring clear roles, controls, and handoffs.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Drive software implementation planning: project plan, resourcing, integration considerations, data migration approach, and go-live readiness.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Coordinate change management: stakeholder mapping, change impacts, training approach, enablement materials, and adoption reinforcement.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Plan and execute testing (UAT), cutover activities, and post-launch stabilization, ensuring operational continuity.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Manage cross-functional dependencies and remove blockers by clarifying ownership, sequencing work, and escalating decisively when needed.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Track outcomes and benefits realization: define KPIs, baselines, targets, and adoption metrics; report progress and course-correct.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Facilitate structured workshops (process mapping, requirements definition, solution design, retrospectives) and drive clear next steps.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Produce executive-ready documentation: concise narratives, dashboards, and decision memos with clear recommendations.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Identify opportunities to standardize tools, templates, and program practices to scale execution across the organization.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Model high ownership and accountability, coaching teams on effective execution and communication practices (formal or informal people leadership).<br><br></span></li>\n</ul>\n<p><span style=\"color: rgb(51, 51, 51); font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Education and Experience</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">We have identified the following programs, experience, and knowledge that have helped others find success in this role at TrueNAS. We understand, though, that knowledge comes from many forms of learning and experiences. Above all, we consider a person’s potential impact in the role and value their unique path to this point in their career.</span></p>\n<p><span style=\"color: #222222; font-family: Arial,sans-serif; font-size: 10pt; font-weight: bold\">Required</span></p>\n<ul>\n<li><span style=\"color: #222222; font-family: Arial,sans-serif; font-size: 10pt\">5+ years of experience in program management, project management, business operations, consulting, or similar cross-functional delivery roles.</span></li>\n<li><span style=\"color: #222222; font-family: Arial,sans-serif; font-size: 10pt\">2+ years leading initiatives that include process design/implementation and/or enterprise software implementations.</span></li>\n<li><span style=\"color: #222222; font-family: Arial,sans-serif; font-size: 10pt\">Experience managing multiple projects/programs simultaneously with measurable delivery outcomes.</span></li>\n<li><span style=\"color: #222222; font-family: Arial,sans-serif; font-size: 10pt\">Proven track record partnering with senior leaders and presenting structured updates, risks, and decisions.</span></li>\n<li><span style=\"color: #222222; font-family: Arial,sans-serif; font-size: 10pt\">Hands-on experience creating and managing program artifacts (charters, work plans, RAID logs, stakeholder/comms plans).</span></li>\n<li><span style=\"color: #222222; font-family: Arial,sans-serif; font-size: 10pt\">Bachelor’s degree or equivalent practical experience in Business, Operations, Engineering, Information Systems, or related field.</span></li>\n</ul>\n<p><span style=\"color: #222222; font-family: Arial,sans-serif; font-size: 10pt; font-weight: bold\">Preferred</span></p>\n<ul>\n<li><span style=\"color: #222222; font-family: Arial,sans-serif; font-size: 10pt\">Experience in B2B technology, hardware + software businesses, or operational environments with complex workflows and handoffs.</span></li>\n<li><span style=\"color: #222222; font-family: Arial,sans-serif; font-size: 10pt\">Experience leading vendor selection efforts (RFP/RFQ, scoring, demo coordination, due diligence).</span></li>\n<li><span style=\"color: #222222; font-family: Arial,sans-serif; font-size: 10pt\">Familiarity with change management approaches and adoption measurement (training, communications, readiness, utilization KPIs).</span></li>\n<li><span style=\"color: #222222; font-family: Arial,sans-serif; font-size: 10pt\">Experience working with enterprise tools (project/work management platforms, CRM/ERP/helpdesk concepts, integrations).</span></li>\n<li><span style=\"color: #222222; font-family: Arial,sans-serif; font-size: 10pt\">PMP, PgMP, PMI-ACP, CSM, or other relevant program/project management certification.</span></li>\n<li><span style=\"color: #222222; font-family: Arial,sans-serif; font-size: 10pt\">Prior people leadership experience (direct management) or demonstrated informal leadership across teams.</span></li>\n</ul>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\"><br></span><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Equal Employment Opportunity:</span></p>\n<p><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif; font-size: 12pt\">iXsystems DBA TrueNAS, Inc</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">. provides equal employment opportunities to all employees and applicants in all company facilities without regard to race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental and intellectual disability, age, military status or status as a Vietnam-era or special disabled veteran, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer-related or HIV/AIDS-related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.</span></p>",
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