Bilingual Customer Service Representative

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{
  "language": "en",
  "location": {
    "raw": "Brooklyn, NY, US",
    "city": "Brooklyn",
    "region": "NY",
    "country": "United States",
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      "country": "United States",
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    "countries": [
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  "remote_policy": "remote",
  "salary_period": "hour",
  "workplace_type": "remote",
  "salary_currency": "USD"
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    "url": "https://careers-mpowerdirect.icims.com/jobs/1904/bilingual-customer-service-representative/job",
    "@type": "JobPosting",
    "title": "Bilingual Customer Service Representative",
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    "datePosted": "2026-06-01T04:00:00.000Z",
    "description": "<h2>Overview</h2>\n<p><strong>Overview</strong>:</p>\n<p>MPower Energy, a leader in energy supply services, currently has an exciting opening for a Customer Service Specialist at our main location in Brooklyn. This position is responsible for developing and maintaining excellent relations with new and existing customers through proactive and reactive communication. Customer Service Specialists are front-line employees who embody MPower Energy's core values while providing customers with superb service. These employees assist customers when they call in with service and product questions or requests. They maintain confidentiality while navigating customers through sensitive situations. Through excellent interpersonal and service skills, Customer Service Specialists maintain MPower Energy's relationships with our customers, building MPower Energy advocates in our communities.</p>\n<h2>Responsibilities</h2>\n<p> </p>\n<p><strong>The Customer Service Specialist is responsible for:</strong></p>\n<p>Handle inbound calls from customers inquiring about services, products, and changes to their accounts</p>\n<p>Provide information to customers regarding renewal options and products</p>\n<p>Understand customers' needs and educate them on offerings that would most benefit them</p>\n<p>Determine opportunities to turn dissatisfied customers into happy customers</p>\n<p>Ensure that the company retains customers by satisfactorily addressing customers' concerns</p>\n<p>Suggest modifications to existing practices that increase customer retention</p>\n<p>Monitor and meet departmental KPIs, contributing to overall team success</p>\n<p>Communicates and interprets customers’ needs by delivering professional, courteous, and quality service before, during, and after customer interaction through multiple channels dependent on account-specific operations such as: Phone, Email, Text</p>\n<p><strong> </strong></p>\n<p><strong>Required Schedule:</strong></p>\n<p>Monday - Thursday, in office 9:00am - 5:00pm</p>\n<p>Saturday, remote 9:00am - 5:00pm</p>\n<p> </p>\n<h2>Qualifications</h2>\n<p><strong>You are qualified to be the Customer Service Specialist if are:</strong></p>\n<p> </p>\n<p>Bilingual in Spanish</p>\n<p>Excellent interpersonal and English/Spanish communication skills: Verbal and Written</p>\n<p>1-2 years of customer service experience (call center preferred)</p>\n<p>Mastery of communication skills to promote an excellent customer experience/interaction</p>\n<p>Excellent interpersonal skills, ability to build rapport</p>\n<p>Utilizing empathy and soft skills to de-escalate highly emotional situations in order to ensure a quality customer interaction</p>\n<p>Effective conflict resolution skills</p>\n<p>Thorough knowledge of all functionalities of Excel, Word, & Outlook, including task list</p>\n<p>Able to maintain confidentiality, credibility, and professionalism</p>\n<p> </p>\n<p> </p>\n<p> </p>\n<p><strong>Benefits:</strong></p>\n<ul>\n <li>$20 Hourly Rate</li>\n <li>Comprehensive health and dental insurance</li>\n <li>Paid Time Off (PTO)</li>\n <li>401k Plan</li>\n <li>Career development opportunities</li>\n</ul>\n<p>#jh</p>",
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          "postalCode": "11210",
          "addressRegion": "NY",
          "streetAddress": "24 Hillel Place",
          "addressCountry": "US",
          "addressLocality": "Brooklyn",
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    "validThrough": "2027-06-01T04:00:00.000Z",
    "employmentType": "FULL_TIME",
    "hiringOrganization": {
      "name": "Mpower Direct",
      "@type": "Organization",
      "sameAs": "http://mpowerdirect.com/"
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