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New Patient Lead Operator

F55558dc 3954 4994 Ae7b Fd2e5accfcd5 19000101 000001 · Administration Offices, Miami, FL, US, Miami, FL · Active · ADP Workforce Now Recruiting

Job facts

FieldValue
CompanyF55558dc 3954 4994 Ae7b Fd2e5accfcd5 19000101 000001
TitleNew Patient Lead Operator
Normalized title-
Department / team-
LocationAdministration Offices, FL, United States
Work model-
Employment typeFull Time
Salary-
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-05-21 / 2026-05-31
Changed / last seen2026-06-06 / 2026-06-06

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PageWhat it containsOpen
Company jobsActive postings from F55558dc 3954 4994 Ae7b Fd2e5accfcd5 19000101 000001.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Administration Offices.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyF55558dc 3954 4994 Ae7b Fd2e5accfcd5 19000101 000001
Sourcee8f1d599-797d-453c-8e5a-aecc70c92e16
ATS providerADP Workforce Now Recruiting

Description

Borinquen Medical Centers is located in Miami, FL and is seeking to hire a full-time New Partient Lead Operator. The New Patient Lead Operator will transfer calls to correct destination and assist callers as needed. Employee will also register and/or oversees the registration of patients for treatment in the clinic, ensuring that all policies and procedures are observed. Assists with the planning, coordination, and supervision of the administrative activities of the department. Prepares forms, verifies insurance benefits, and explains financial requirements to patients. Answering incoming new patient communication calls, registering these patients, and placing follow-up outbound calls to remind new patients of their appointments. Tasks and Responsibilities Answer inbound and make outbound calls in a high-volume call center, with computer input during calls, collect vital information patient to complete registration Transfer calls to the appropriate department whenever necessary Conduct introduction calls to verify/confirm services needed. Schedule provider appointments by coordinating panel availability Take actions and make decisions in line with the responsibilities of the position held to ensure a successful service completion Update patient information (insurance, address, phone, email i.e.) regularly through multiple web portals Conduct courtesy calls to end users to ensure patient satisfaction with service provided Retrieve and return all voice mails within 24 hours Update all work orders within 2 business days Effectively deal with upset/angry callers; understand the importance of maintaining a professional attitude when handling all calls and escalate to a supervisor/manager when necessary Use the most appropriate means to communicate with different personality types on the telephone and within the workplace Identify and communicate concerns, problems and challenges to supervisor(s)/manager(s) in a positive, constructive and solution orientated manner Ensure customer service levels are in line with company standards Handle all task and requests quickly and efficiently Act as a role model and take ownership of each task – be pro-company and supportive of all coworkers Meet regularly with Supervisor(s)/Manager(s) to discuss issues and receive coaching; request assistance as needed Escalate calls/send emails through the proper channels if required Arrive to work and scheduled meetings on time and prepared Maintain a professional work area, appearance and attitude Interviews in-coming patients for medical, and/or hospital care to obtain demographic information, authorizations for treatment, and related information and consent. Counsels patients and families regarding financial issues such as insurance, eligibility for assistance, sliding fee scales, verifies insurance coverage with insurance companies. Confirms patient services needed, schedules evaluations and admissions. Records patient demographic, insurance, and billing codes into registration and billing system; researches missing information on intake forms; obtains signatures and release forms. Leads, trains, and guides the activities of other clerks engaged in patient registration. Aids in the planning, coordination, and implementation of clerical, data entry, and operating procedures within the department. Provides general information; receives and directs visitors and/or patients. Schedules patient appointments for treatment. Confirms services needed by patient, and orients patient to specific medical procedure(s) and nature of treatment involved. Enroll and dis-enroll Medicaid patients. Follows established departmental policies, procedures, and objectives, continuous quality improvement objectives, and safety, environmental, and/or infection control standards. May contact attending physicians regarding services required by patient, evaluations needed, and obtain relevant medical records. New patient service communication room: Answer phone calls New patient service communication room: Manage to answer several calls at the same time New patient service communication room: Provide excellent customer service New patient service communication room: Schedule appointments for New patients in all departments except (Dental, Behavioral and Specialty) New patient service communication room: Provide information pertaining to all required documents New patient service communication room: Provide information of all locations and services in those locations New patient service communication room: Obtain insurance information New patient service communication room: Input insurance information in our system Athena New patient service communication room: Provide data on a daily basis of all received and scheduled appointments New patient service outbound call: Print New patient service outbound call: Call patients 3 days prior of appointment to confirm appointments, then call 24 hours of appointment if not able to confirm cancel appointments. New patient service outbound call: Provide excellent customer service New patient service outbound call: Provide information of all required documents for registration New patient service outbound call: Provide information pertaining to the location which includes address and not limited to the Doctor and service they are scheduled to do. Performs miscellaneous job-related duties as assigned. Assist the supervisor as needed. Support staff in assigned project based work. Other duties as assigned by immediate supervisor as required. REQUIREMENTS Excellent customer service skills; a problem solver exhibiting good judgment Bilingual Spanish/Creole (preferred) Good phone etiquette and excellent listening skills Strong written, analytical, persuasive and interpersonal skills Strong verbal communication skills; a courteous and professional approach Must type at least 40WPM Basic computer skills are required – working knowledge of MS Word and Excel Ability to prioritize work and meet deadlines High school education or equivalent required BENEFITS Medical/Dental/Vision/Short Term Disability Company paid long term disability Life insurance 401K Plan Standard Paid Holiday's Vacation and Sick Time Amazing Team &Atmosphere

Full job record

Job ID883e348372bae5e971414628437f0d3b707d4a00
Org ID4ea9441a-ccef-44f3-b645-d94722eb0cf8
Source IDe8f1d599-797d-453c-8e5a-aecc70c92e16
Board IDe8f1d599-797d-453c-8e5a-aecc70c92e16
Provideradp_workforcenow
Provider Job Key590713
TitleNew Patient Lead Operator
Normalized Title—
Statusactive
Activeyes
Location TextAdministration Offices, Miami, FL, US, Miami, FL
Department—
Team—
Employment Typefull_time
Workplace Type—
Remote Policy—
CountryUnited States
RegionFL
CityAdministration Offices
Salary Raw—
Salary Min—
Salary Max—
Salary Currency—
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Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=f55558dc-3954-4994-ae7b-fd2e5accfcd5&ccId=19000101_000001&lang=en_US&type=JS&jobId=590713&jwId=9203129903307_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=f55558dc-3954-4994-ae7b-fd2e5accfcd5&ccId=19000101_000001&lang=en_US&type=JS&jobId=590713&jwId=9203129903307_1
First Seen At2026-05-31 18:58:48Z
Last Seen At2026-06-06 12:05:39Z
Last Checked At2026-06-06 12:05:39Z
Last Changed At2026-06-06 12:05:39Z
Inactive At—
Source Posted At2026-05-21 19:12:00Z
Source Updated At—
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Event Fields
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Parsed Structured
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Extensions
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    "requisitionDescription": "<div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><link href=\"https://cdn.jsdelivr.net/npm/[email protected]/css/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\"><span style=\"font-size: 16px;\"><link href=\"https://cdn.jsdelivr.net/npm/[email protected]/css/froala_style.min.css\" rel=\"stylesheet\" type=\"text/css\"></span><div class=\"fr-view\"><p><span style=\"font-size: 16px;\"><span style=\"font-family: verdana, sans-serif;\">Borinquen Medical Centers is located in Miami, FL and is seeking to hire a full-time New Partient Lead Operator. The New Patient Lead Operator will transfer calls to correct destination and assist callers as needed. Employee will also register and/or oversees the registration of patients for treatment in the clinic, ensuring that all policies and procedures are observed. Assists with the planning, coordination, and supervision of the administrative activities of the department. &nbsp;Prepares forms, verifies insurance benefits, and explains financial requirements to patients. Answering incoming new patient communication calls, registering these patients, and placing follow-up outbound calls to remind new patients of their appointments.</span></span></p><p><span style=\"font-size: 16px;\"><span style=\"font-family: verdana, sans-serif;\"><strong><u>Tasks and Responsibilities</u></strong></span></span></p><ol><li style=\"font-size: 16px;\"><span style=\"font-family: verdana, sans-serif;\">Answer inbound and make outbound calls in a high-volume call center, with computer input during calls, collect vital information patient to complete registration</span></li><li style=\"font-size: 16px;\"><span style=\"font-family: verdana, sans-serif;\">Transfer calls to the appropriate department whenever necessary</span></li><li style=\"font-size: 16px;\"><span style=\"font-family: verdana, sans-serif;\">Conduct introduction calls to verify/confirm services needed.&nbsp;</span></li><li style=\"font-size: 16px;\"><span style=\"font-family: verdana, sans-serif;\">Schedule provider appointments by coordinating panel availability&nbsp;</span></li><li style=\"font-size: 16px;\"><span style=\"font-family: verdana, sans-serif;\">Take actions and make decisions in line with the responsibilities of the position held to ensure a successful service completion</span></li><li style=\"font-size: 16px;\"><span style=\"font-family: verdana, sans-serif;\">Update patient information (insurance, address, phone, email i.e.) regularly through multiple web portals&nbsp;</span></li><li style=\"font-size: 16px;\"><span style=\"font-family: verdana, sans-serif;\">Conduct courtesy calls to end users to ensure patient satisfaction with service provided&nbsp;</span></li><li style=\"font-size: 16px;\"><span style=\"font-family: verdana, sans-serif;\">Retrieve and return all voice mails within 24 hours</span></li><li style=\"font-size: 16px;\"><span style=\"font-family: verdana, sans-serif;\">Update all work orders within 2 business days</span></li><li style=\"font-size: 16px;\"><span style=\"font-family: verdana, sans-serif;\">Effectively deal with upset/angry callers; understand the importance of maintaining a professional attitude when handling all calls and escalate to a supervisor/manager when necessary</span></li><li style=\"font-size: 16px;\"><span style=\"font-family: verdana, sans-serif;\">Use the most appropriate means to communicate with different personality types on the telephone and within the workplace</span></li><li style=\"font-size: 16px;\"><span style=\"font-family: verdana, sans-serif;\">Identify and communicate concerns, problems and challenges to supervisor(s)/manager(s) in a positive, constructive and solution orientated manner</span></li><li style=\"font-size: 16px;\"><span style=\"font-family: verdana, sans-serif;\">Ensure customer service levels are in line with company standards</span></li><li style=\"font-size: 16px;\"><span style=\"font-family: verdana, sans-serif;\">Handle all task and requests quickly and efficiently</span></li><li style=\"font-size: 16px;\"><span style=\"font-family: verdana, sans-serif;\">Act as a role model and take ownership of each task &ndash; be pro-company and supportive of all coworkers</span></li><li style=\"font-size: 16px;\"><span style=\"font-family: verdana, sans-serif;\">Meet regularly with Supervisor(s)/Manager(s) to discuss issues and receive coaching; request assistance as needed</span></li><li style=\"font-size: 16px;\"><span style=\"font-family: verdana, sans-serif;\">Escalate calls/send emails through the proper channels if required</span></li><li style=\"font-size: 16px;\"><span style=\"font-family: verdana, sans-serif;\">Arrive to work and scheduled meetings on time and prepared</span></li><li style=\"font-size: 16px;\"><span style=\"font-family: verdana, sans-serif;\">Maintain a professional work area, appearance and attitude Interviews in-coming patients for medical, and/or hospital care to obtain demographic information, authorizations for treatment, and related information and consent.</span></li><li style=\"font-size: 16px;\"><span style=\"font-family: verdana, sans-serif;\">Counsels patients and families regarding financial issues such as insurance, eligibility for assistance, sliding fee scales, verifies insurance coverage with insurance companies.&nbsp;</span></li><li style=\"font-size: 16px;\"><span style=\"font-family: verdana, sans-serif;\">Confirms patient services needed, schedules evaluations and admissions.&nbsp;</span></li><li style=\"font-size: 16px;\"><span style=\"font-family: verdana, sans-serif;\">Records patient demographic, insurance, and billing codes into registration and billing system; researches missing information on intake forms; obtains signatures and release forms.&nbsp;</span></li><li style=\"font-size: 16px;\"><span style=\"font-family: verdana, sans-serif;\">Leads, trains, and guides the activities of other clerks engaged in patient registration.</span></li><li style=\"font-size: 16px;\"><span style=\"font-family: verdana, sans-serif;\">Aids in the planning, coordination, and implementation of clerical, data entry, and operating procedures within the department.&nbsp;</span></li><li style=\"font-size: 16px;\"><span style=\"font-family: verdana, sans-serif;\">Provides general information; receives and directs visitors and/or patients.</span></li><li style=\"font-size: 16px;\"><span style=\"font-family: verdana, sans-serif;\">Schedules patient appointments for treatment.</span></li><li style=\"font-size: 16px;\"><span style=\"font-family: verdana, sans-serif;\">Confirms services needed by patient, and orients patient to specific medical procedure(s) and nature of treatment involved.</span></li><li style=\"font-size: 16px;\"><span style=\"font-family: verdana, sans-serif;\">Enroll and dis-enroll Medicaid patients.</span></li><li style=\"font-size: 16px;\"><span style=\"font-family: verdana, sans-serif;\">Follows established departmental policies, procedures, and objectives, continuous quality improvement objectives, and safety, environmental, and/or infection control standards.&nbsp;</span></li><li style=\"font-size: 16px;\"><span style=\"font-family: verdana, sans-serif;\">May contact attending physicians regarding services required by patient, evaluations needed, and obtain relevant medical records.&nbsp;</span></li><li style=\"font-size: 16px;\"><span style=\"font-family: verdana, sans-serif;\">New patient service communication room: Answer phone calls</span></li><li style=\"font-size: 16px;\"><span style=\"font-family: verdana, sans-serif;\">New patient service communication room: Manage to answer several calls at the same time</span></li><li style=\"font-size: 16px;\"><span style=\"font-family: verdana, sans-serif;\">New patient service communication room: Provide excellent customer service</span></li><li style=\"font-size: 16px;\"><span style=\"font-family: verdana, sans-serif;\">New patient service communication room: Schedule appointments for New patients in all departments except (Dental, Behavioral and Specialty)</span></li><li style=\"font-size: 16px;\"><span style=\"font-family: verdana, sans-serif;\">New patient service communication room: Provide information pertaining to all required documents</span></li><li style=\"font-size: 16px;\"><span style=\"font-family: verdana, sans-serif;\">New patient service communication room: Provide information of all locations and services in those locations</span></li><li style=\"font-size: 16px;\"><span style=\"font-family: verdana, sans-serif;\">New patient service communication room: Obtain insurance information</span></li><li style=\"font-size: 16px;\"><span style=\"font-family: verdana, sans-serif;\">New patient service communication room: Input insurance information in our system Athena</span></li><li style=\"font-size: 16px;\"><span style=\"font-family: verdana, sans-serif;\">New patient service communication room: Provide data on a daily basis of all received and scheduled appointments</span></li><li style=\"font-size: 16px;\"><span style=\"font-family: verdana, sans-serif;\">New patient service outbound call: Print&nbsp;</span></li><li style=\"font-size: 16px;\"><span style=\"font-family: verdana, sans-serif;\">New patient service outbound call: Call patients 3 days prior of appointment to confirm appointments, then call 24 hours of appointment if not able to confirm cancel appointments.</span></li><li style=\"font-size: 16px;\"><span style=\"font-family: verdana, sans-serif;\">New patient service outbound call: Provide excellent customer service</span></li><li style=\"font-size: 16px;\"><span style=\"font-family: verdana, sans-serif;\">New patient service outbound call: Provide information of all required documents for registration</span></li><li style=\"font-size: 16px;\"><span style=\"font-family: verdana, sans-serif;\">New patient service outbound call: Provide information pertaining to the location which includes address and not limited to the Doctor and service they are scheduled to do.</span></li><li style=\"font-size: 16px;\"><span style=\"font-family: verdana, sans-serif;\">Performs miscellaneous job-related duties as assigned.&nbsp;</span></li><li style=\"font-size: 16px;\"><span style=\"font-family: verdana, sans-serif;\">Assist the supervisor as needed.</span></li><li style=\"font-size: 16px;\"><span style=\"font-family: verdana, sans-serif;\">Support staff in assigned project based work.</span></li><li style=\"font-size: 16px;\"><span style=\"font-family: verdana, sans-serif;\">Other duties as assigned by immediate supervisor as required.</span></li></ol><p><span style=\"font-size: 16px;\"><span style=\"font-family: verdana, sans-serif;\"><strong><u>REQUIREMENTS</u></strong></span></span></p><ol><li style=\"font-size: 16px;\"><span style=\"font-family: verdana, sans-serif;\">Excellent customer service skills; a problem solver exhibiting good judgment</span></li><li style=\"font-size: 16px;\"><span style=\"font-family: verdana, sans-serif;\">Bilingual Spanish/Creole (preferred)</span></li><li style=\"font-size: 16px;\"><span style=\"font-family: verdana, sans-serif;\">Good phone etiquette and excellent listening skills</span></li><li style=\"font-size: 16px;\"><span style=\"font-family: verdana, sans-serif;\">Strong written, analytical, persuasive and interpersonal skills</span></li><li style=\"font-size: 16px;\"><span style=\"font-family: verdana, sans-serif;\">Strong verbal communication skills; a courteous and professional approach</span></li><li style=\"font-size: 16px;\"><span style=\"font-family: verdana, sans-serif;\">Must type at least 40WPM</span></li><li style=\"font-size: 16px;\"><span style=\"font-family: verdana, sans-serif;\">Basic computer skills are required &ndash; working knowledge of MS Word and Excel</span></li><li style=\"font-size: 16px;\"><span style=\"font-family: verdana, sans-serif;\">Ability to prioritize work and meet deadlines</span></li><li style=\"font-size: 16px;\"><span style=\"font-family: verdana, sans-serif;\">High school education or equivalent required</span></li></ol><p><span style=\"font-size: 16px;\"><span style=\"font-family: verdana, sans-serif;\"><strong><ins><strong>BENEFITS</strong></ins></strong></span></span></p><ol><li dir=\"auto\" style=\"font-size: 16px;\"><span style=\"font-family: verdana,sans-serif;\"><span style=\"color: rgb(0, 0, 0);\">Medical/Dental/Vision/Short Term Disability</span></span></li><li dir=\"auto\" style=\"font-size: 16px;\"><span style=\"font-family: verdana,sans-serif;\"><span style=\"color: rgb(0, 0, 0);\">Company paid long term disability</span></span></li><li dir=\"auto\" style=\"font-size: 16px;\"><span style=\"font-family: verdana,sans-serif;\"><span style=\"color: rgb(0, 0, 0);\">Life insurance</span></span></li><li dir=\"auto\" style=\"font-size: 16px;\"><span style=\"font-family: verdana,sans-serif;\"><span style=\"color: rgb(0, 0, 0);\">401K Plan</span></span></li><li dir=\"auto\" style=\"font-size: 16px;\"><span style=\"font-family: verdana,sans-serif;\"><span style=\"color: rgb(0, 0, 0);\">Standard Paid Holiday&#39;s</span></span></li><li dir=\"auto\" style=\"font-size: 16px;\"><span style=\"font-family: verdana,sans-serif;\"><span style=\"color: rgb(0, 0, 0);\">Vacation and Sick Time</span></span></li><li dir=\"auto\" style=\"font-size: 16px;\"><span style=\"font-family: verdana,sans-serif;\"><span style=\"color: rgb(0, 0, 0);\">Amazing Team &amp;Atmosphere</span>&nbsp;</span></li></ol></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>\n",
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          "indicatorValue": true
        },
        {
          "nameCode": {
            "codeValue": "IsSassDlReqForExtPostFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "IsSassDlReqForIntPostFlag"
          },
          "indicatorValue": false
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        {
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            "codeValue": "IsMonetaryFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "IsNonMonetaryFlag"
          },
          "indicatorValue": false
        }
      ]
    },
    "requisitionTitle": "New Patient Lead Operator",
    "clientRequisitionID": "6755",
    "organizationalUnits": [],
    "postingInstructions": [],
    "additionalProperties": {},
    "requisitionLocations": [
      {
        "address": {
          "cityName": "Miami",
          "postalCode": "33137-3732",
          "countrySubdivisionLevel1": {
            "codeValue": "FL"
          }
        },
        "nameCode": {
          "shortName": "Administration Offices, Miami, FL, US"
        },
        "aliasNames": []
      }
    ],
    "screeningRequirements": [],
    "sponsoredVisaTypeCodes": []
  },
  "detail_meta": {
    "url": "https://workforcenow.adp.com/mascsr/default/careercenter/public/events/staffing/v1/job-requisitions/590713?cid=f55558dc-3954-4994-ae7b-fd2e5accfcd5&ccId=19000101_000001&lang=en_US&locale=en_US",
    "http_status": 200,
    "content_type": "application/json;charset=UTF-8",
    "response_bytes": 20636
  },
  "detail_errors": []
}
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GET https://api.bluedoor.sh/job-postings/v1/sources/e8f1d599-797d-453c-8e5a-aecc70c92e16JSON
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