Intake Coordinator- Pilot CCM

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    "description": "<p><strong>CCM Pilot Intake Coordinator Case Management (CCM)</strong></p>\n\n<p><strong>Position Summary</strong><br />\nThe Intake Coordinator serves as the first point of contact for patients, families, providers, and referral sources entering the case management program. This role is responsible for receiving, screening, processing, and coordinating referrals to ensure timely, appropriate enrollment into case management services. The Intake Coordinator works closely with case managers, clinical teams, and operational staff to support care coordination, access to services, and a positive patient experience.</p>\n\n<p><span style=\"font-size:14px;\"><strong>Key Responsibilities</strong></span></p>\n\n<p><strong>Intake &amp; Referral Management</strong><br />\nReceive and process referrals from hospitals, providers, health plans, community agencies, and internal sources<br />\nConduct initial screening to determine eligibility, urgency, and appropriateness for case management services<br />\nObtain, verify, and document demographic, clinical, insurance, and referral information accurately<br />\nAssign cases to the appropriate Case Manager or care team based on acuity, service line, and capacity</p>\n\n<p><strong>Communication &amp; Coordination</strong><br />\nServe as a liaison between patients, families, providers, health plans, and internal clinical teams<br />\nCommunicate intake decisions, next steps, and expectations to patients and referral sources<br />\nSchedule initial assessments and ensure timely handoff to the assigned Case Manager<br />\nRespond to inquiries via phone, email, and electronic referrals in a professional and timely manner</p>\n\n<p><strong>Documentation &amp; Systems</strong><br />\nEnter and maintain accurate data in electronic health records (EHR), case management platforms, and referral tracking systems<br />\nEnsure compliance with documentation standards, regulatory requirements, and organizational policies<br />\nTrack and report intake volume, turnaround times, and referral outcomes as requested</p>\n\n<p><strong>Quality, Compliance &amp; Patient Experience</strong><br />\nAdhere to privacy, confidentiality, and HIPAA requirements<br />\nSupport quality improvement initiatives related to access, timeliness, and care coordination<br />\nProvide culturally sensitive, customerfocused service to diverse patient populations<br />\nIdentify barriers to care access and escalate concerns appropriately</p>\n\n<p><strong>Administrative Support</strong><br />\nAssist with eligibility verification, insurance authorization processes, and benefit coordination<br />\nMaintain updated intake protocols, screening tools, and workflows<br />\nParticipate in team meetings, training, and process improvement activities</p>",
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