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    "requisitionDescription": "<div><div><p>1. &nbsp; &nbsp;Education: &nbsp; &nbsp;High School graduate or equivalent. Medical terminology preferred. &nbsp;A Communications Representative (CR) must become certified in all Communications Services functions within 1 year of their date of hire.<br id=\"isPasted\">&nbsp; &nbsp;<br>2. &nbsp; &nbsp;Training and Experience: &nbsp; Must be able to accurately type 25-30 words per minute and pass a clerical examination. &nbsp;After training, must pass internal examinations to demonstrate mastery of telecommunications switchboard and information desk computer applications. &nbsp;Previous experience in telecommunication switchboard, customer service and/or physician&rsquo;s office preferred.<br><br>3. &nbsp; &nbsp;Job Knowledge: &nbsp; After training, must pass internal certification examinations to demonstrate understanding of communications overall competencies.<br><br>4. &nbsp; &nbsp;Safety Sensitive: &nbsp; NO<br>In the interest of protecting the health and safety of all patients, associates, and guests, Unity Health has classified some positions as &ldquo;safety sensitive.&rdquo; &nbsp;A &ldquo;safety sensitive&rdquo; position is any job position in which impaired performance could result in harm to the health and/or safety of self or others. Any associate that is actively engaged in the use of medical marijuana, even if in possession of a valid medical marijuana card, will be excluded from employment in a &ldquo;safety sensitive&rdquo; position.<br><br>DESCRIPTION:<br><br>The Communications Representative (CR) is the fully cross-functional level of the Communications career path. &nbsp;The CR performs basic functions as outlined below:<br><br>Performs all communications and Information Desk functions as well as Patient check-in and discharge functions. Provides general information to hospital users, patients and families. Assists in up-front collections activities. &nbsp;Provides excellent patient focused customer service. Communicates effectively to service delivery areas to maximize patient flow and customer service. &nbsp;Ensures orderly operation of switchboard and information desk functions through execution and delegation of work assignments.<br><br>The CRL has strong skills in all patient-facing functions, which include:<br>&bull; &nbsp; &nbsp;Hospital Operator/Switchboard Functions<br>&bull; &nbsp; &nbsp;Guest Services<br>&bull; &nbsp; &nbsp;Up-Front Collections<br>&bull; &nbsp; &nbsp;Emergency Department &ldquo;Quick ER&rdquo; Check-In &nbsp; &nbsp;&bull; &nbsp; &nbsp;Outpatient &ldquo;Express Check-In<br>&bull; &nbsp; &nbsp;Outpatient Surgery &amp; Special Procedure Check-In and Discharge<br>&bull; &nbsp; &nbsp;Information Desk<br><br><br>Physical Effort: &nbsp;Sitting 3-4 hours; standing 3-4 hours; walking 3-4 hours. &nbsp;Moderate lifting of 20-25 pounds, 1-10 times per day. &nbsp;Moderate bending, squatting and kneeling. &nbsp;Frequent fine motor movement with both hands. &nbsp;Manual dexterity to utilize computer. &nbsp;Good visual and hearing discrimination. &nbsp;Moderate lack of control over pace of work and high level of interaction with patients and employees throughout the work day. &nbsp;<br><br>Mental Effort: &nbsp; &nbsp;<br>a. &nbsp; &nbsp;Strong verbal communication skills<br>b. &nbsp; &nbsp;Detail Orientation<br>c. &nbsp; &nbsp;Good deductive reasoning<br>d. &nbsp; &nbsp;Good with public; empathy for patients<br>e. &nbsp; &nbsp;Collaborates with others; strong team builder<br>f. &nbsp; &nbsp;Accepts authority and follows instructions well<br><br><br><br><br><br></p></div></div>\n",
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