Home › Companies › Eetz Fa Us6 Oraclecloud Com CX 2001 › Aftersales performance Consultant
Aftersales performance Consultant
Eetz Fa Us6 Oraclecloud Com CX 2001 · New York, NY, United States; USAHomeOffice, Troy, MI, US · Hybrid · Active · Oracle Recruiting Cloud / Fusion HCM
Job facts
| Field | Value |
|---|---|
| Company | Eetz Fa Us6 Oraclecloud Com CX 2001 |
| Title | Aftersales performance Consultant |
| Normalized title | - |
| Department / team | Technical and Professional |
| Location | New York, NY, United States |
| Work model | Hybrid / Hybrid |
| Employment type | Full Time |
| Salary | - |
| Status | active |
| ATS provider | Oracle Recruiting Cloud / Fusion HCM |
| Posted / first seen | 2026-05-20 / 2026-05-31 |
| Changed / last seen | 2026-06-04 / 2026-06-06 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from Eetz Fa Us6 Oraclecloud Com CX 2001. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through Oracle Recruiting Cloud / Fusion HCM. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in New York. | Open |
| Department jobs | Active postings in Technical and Professional. | Open |
| Work model jobs | Active Hybrid postings. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | Eetz Fa Us6 Oraclecloud Com CX 2001 |
| Source | 861d0d9b-8014-45f2-bc91-c527e95727b4 |
| ATS provider | Oracle Recruiting Cloud / Fusion HCM |
Description
Description
Drive Dealer Performance. Strengthen Loyalty. Deliver After Sales Excellence.
The After Sales Performance Consultant – Audi is responsible for delivering hands‑on consulting support to Audi dealerships, with a primary focus on Service operations and secondary support for Parts performance . This role serves as a trusted advisor to dealer leadership, helping diagnose operational gaps, implement measurable improvement plans, and sustain results across customer satisfaction, capacity utilization, and profitability.
This is a highly field‑based role, spending the majority of time working directly in dealerships to translate strategy into execution.
Primary Focus Areas
Service Effectiveness & Customer Loyalty Customer Satisfaction across the After Sales journey Workshop Capacity and Efficiency Dealer Profitability through non‑warranty Service & Parts channels Data‑driven reporting, performance tracking, and accountability Key Responsibilities
In‑Dealer Consulting & Execution (≈80% of Role)
Deliver hands‑on After Sales consulting within dealerships, as directed by HQ and Regional leadership. Analyze dealership operations to identify root causes impacting service effectiveness, customer satisfaction, retention, capacity, and profitability. Develop, implement, and track clear, measurable action plans , ensuring sustained execution at the dealership level. Achieve buy‑in from dealership leadership—including Dealer Principals and General Managers—on improvement priorities, success metrics, and accountability. Service & Parts Performance Improvement
Drive implementation of service processes that improve: Customer retention and loyalty Workshop utilization and capacity Fix‑right‑first performance Overall After Sales profitability Support Audi Genuine Parts (AGP) performance by ensuring dealers maximize all sales channels and adhere to Audi Parts policies and procedures. Foster strong collaboration between Service and Parts departments to improve operational alignment and marketing effectiveness. Training, Programs & Capability Development
Support and facilitate Academy programs , including: Service and Parts Performance Groups Training and certification programs for After Sales personnel Collaborate with In‑Dealer Trainers and regional partners to reinforce capability building and best practices. Data, Reporting & Analysis
Maintain clear and consistent reporting on dealer performance and action plan progress. Use multiple data sources to identify opportunities, trends, and risks. Perform root‑cause analysis, gap analysis, and best‑practice benchmarking. Read and analyze dealership financial statements to guide performance discussions and recommendations. Collaboration & Integration
Work closely with Area After Sales Managers, In‑Dealer Trainers, Accessory Merchandizers, and other field roles visiting the same dealerships. Integrate people, processes, and systems to ensure aligned messaging and coordinated improvement efforts. Skills & Capabilities
Core Skills
Strong consulting capability : able to analyze business performance, define opportunities, design solutions, implement change, and evaluate outcomes. Excellent analytical skills , including use of KPIs and financial data. Strong communication skills with emphasis on listening, influencing, and clear delivery of complex concepts. Proven time‑management skills to manage a demanding dealer visitation schedule. High adaptability and ability to adjust priorities in a dynamic field environment. Strong influencing and negotiation skills to secure dealership leadership commitment. Systems & Tools
Proficiency in Microsoft Office (Excel and Word). Strong working knowledge of dealer DMS systems such as CDK and Reynolds & Reynolds . Experience with SAP and SAP Business Warehouse (desired). Proficient in Audi/VW Service & Parts policies, procedures, and Terms of Trade . Experience & Background
10+ years of dealership experience with deep knowledge of fixed operations. Previous Service Manager or Parts Manager experience with strong DMS proficiency. Demonstrated track record of delivering measurable dealer business results . Strong understanding of: Dealer Service and Parts department processes Capacity and retention planning Parts & Service marketing strategies Retail automotive or customer care experience required. Prior consulting experience within Service and/or Parts operations strongly preferred. Extensive Audi product and After Sales knowledge highly desirable. Why This Role Matters
This role directly influences dealer profitability, customer loyalty, and brand performance . By working side‑by‑side with dealer leadership and After Sales teams, you ensure Audi’s service promise is delivered consistently—driving long‑term customer retention and operational excellence across the network.
Company
GP Strategies Corporation is one of the world's leading talent transformation providers. By delivering award-winning learning and development solutions, we help organizations transform through their people and achieve meaningful change. GP Strategies has delivered our innovative consulting, learning services, and talent technology solutions to over 6,000 organizations globally.
From our global experience working across thousands of projects and initiatives over the past 55 years, we've learned that relationships, business, work, innovation, strategy, and transformation are all about people. And, to put it simply, GP Strategies is about our people - an extensive global network of learning experts. Additional information can be found at www.gpstrategies.com .
With more than 4000 employees in over 30 countries, diversity at GP Strategies is second nature! Beyond our locations, our culture focuses on performance and revolves around respect, fairness, and working collaboratively to achieve our goals. We support our People, no matter who they are or where they are from, because we all have valuable and unique perspectives and approaches. That's how great ideas are born, which enable us to work smarter.
GP Strategies is committed and proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions, sexual orientation, and gender identity), national origin, age, veteran status, disability, or any other federally protected class.
Full job record
| Job ID | 8805dcd23521b69f0da39d66a91a95cd21f46483 |
| Org ID | 0eb392d0-7b38-4cbc-b5f6-fd93f3696958 |
| Source ID | 861d0d9b-8014-45f2-bc91-c527e95727b4 |
| Board ID | 861d0d9b-8014-45f2-bc91-c527e95727b4 |
| Provider | oracle_hcm |
| Provider Job Key | 2600250 |
| Title | Aftersales performance Consultant |
| Normalized Title | — |
| Status | active |
| Active | yes |
| Location Text | New York, NY, United States; USAHomeOffice, Troy, MI, US |
| Department | Technical and Professional |
| Team | — |
| Employment Type | full_time |
| Workplace Type | hybrid |
| Remote Policy | hybrid |
| Country | United States |
| Region | NY |
| City | New York |
| Salary Raw | Description Drive Dealer Performance. Strengthen Loyalty. Deliver After Sales Excellence. The After Sales Performance Consultant – Audi is responsible for delivering hands‑on consulting support to Audi dealerships, with a primary focus on Service operations and secondary support for Parts performance . This role serves as a trusted advisor to dealer leadership, helping diagnose operational gaps, implement measurable improvement plans, and sustain results across customer satisfaction, capacity utilization, and profitability. This is a highly field‑based role, spending the majority of time working directly in dealerships to translate strategy into execution. Primary Focus Areas Service Effectiveness & Customer Loyalty Customer Satisfaction across the After Sales journey Workshop Capacity and Efficiency Dealer Profitability through non‑warranty Service & Parts channels Data‑driven reporting, performance tracking, and accountability Key Responsibilities In‑Dealer Consulting & Execution (≈80% of Role) Deliver hands‑on After Sales consulting within dealerships, as directed by HQ and Regional leadership. Analyze dealership operations to identify root causes impacting service effectiveness, customer satisfaction, retention, capacity, and profitability. Develop, implement, and track clear, measurable action plans , ensuring sustained execution at the dealership level. Achieve buy‑in from dealership leadership—including Dealer Principals and General Managers—on improvement priorities, success metrics, and accountability. Service & Parts Performance Improvement Drive implementation of service processes that improve: Customer retention and loyalty Workshop utilization and capacity Fix‑right‑first performance Overall After Sales profitability Support Audi Genuine Parts (AGP) performance by ensuring dealers maximize all sales channels and adhere to Audi Parts policies and procedures. Foster strong collaboration between Service and Parts departments to improve operational alignment and marketing effectiveness. Training, Programs & Capability Development Support and facilitate Academy programs , including: Service and Parts Performance Groups Training and certification programs for After Sales personnel Collaborate with In‑Dealer Trainers and regional partners to reinforce capability building and best practices. Data, Reporting & Analysis Maintain clear and consistent reporting on dealer performance and action plan progress. Use multiple data sources to identify opportunities, trends, and risks. Perform root‑cause analysis, gap analysis, and best‑practice benchmarking. Read and analyze dealership financial statements to guide performance discussions and recommendations. Collaboration & Integration Work closely with Area After Sales Managers, In‑Dealer Trainers, Accessory Merchandizers, and other field roles visiting the same dealerships. Integrate people, processes, and systems to ensure aligned messaging and coordinated improvement efforts. Skills & Capabilities Core Skills Strong consulting capability : able to analyze business performance, define opportunities, design solutions, implement change, and evaluate outcomes. Excellent analytical skills , including use of KPIs and financial data. Strong communication skills with emphasis on listening, influencing, and clear delivery of complex concepts. Proven time‑management skills to manage a demanding dealer visitation schedule. High adaptability and ability to adjust priorities in a dynamic field environment. Strong influencing and negotiation skills to secure dealership leadership commitment. Systems & Tools Proficiency in Microsoft Office (Excel and Word). Strong working knowledge of dealer DMS systems such as CDK and Reynolds & Reynolds . Experience with SAP and SAP Business Warehouse (desired). Proficient in Audi/VW Service & Parts policies, procedures, and Terms of Trade . Experience & Background 10+ years of dealership experience with deep knowledge of fixed operations. Previous Service Manager or Parts Manager experience with strong DMS proficiency. Demonstrated track record of delivering measurable dealer business results . Strong understanding of: Dealer Service and Parts department processes Capacity and retention planning Parts & Service marketing strategies Retail automotive or customer care experience required. Prior consulting experience within Service and/or Parts operations strongly preferred. Extensive Audi product and After Sales knowledge highly desirable. Why This Role Matters This role directly influences dealer profitability, customer loyalty, and brand performance . By working side‑by‑side with dealer leadership and After Sales teams, you ensure Audi’s service promise is delivered consistently—driving long‑term customer retention and operational excellence across the network. Company GP Strategies Corporation is one of the world's leading talent transformation providers. By delivering award-winning learning and development solutions, we help organizations transform through their people and achieve meaningful change. GP Strategies has delivered our innovative consulting, learning services, and talent technology solutions to over 6,000 organizations globally. From our global experience working across thousands of projects and initiatives over the past 55 years, we've learned that relationships, business, work, innovation, strategy, and transformation are all about people. And, to put it simply, GP Strategies is about our people - an extensive global network of learning experts. Additional information can be found at www.gpstrategies.com . With more than 4000 employees in over 30 countries, diversity at GP Strategies is second nature! Beyond our locations, our culture focuses on performance and revolves around respect, fairness, and working collaboratively to achieve our goals. We support our People, no matter who they are or where they are from, because we all have valuable and unique perspectives and approaches. That's how great ideas are born, which enable us to work smarter. GP Strategies is committed and proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions, sexual orientation, and gender identity), national origin, age, veteran status, disability, or any other federally protected class. |
| Salary Min | — |
| Salary Max | — |
| Salary Currency | — |
| Salary Period | — |
| Source URL | https://eetz.fa.us6.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_2001/job/2600250 |
| Apply URL | https://eetz.fa.us6.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_2001/job/2600250 |
| First Seen At | 2026-05-31 18:03:15Z |
| Last Seen At | 2026-06-06 11:35:20Z |
| Last Checked At | 2026-06-06 11:35:20Z |
| Last Changed At | 2026-06-04 10:41:30Z |
| Inactive At | — |
| Source Posted At | 2026-05-20 13:52:32Z |
| Source Updated At | — |
| Raw Payload Uri | s3://job-postings-prod-raw-590183727216/raw/provider=oracle_hcm/board=eetz.fa.us6.oraclecloud.com|CX_2001/date=2026-06-06/2026-06-06T11-35-16-019Z-7fc4d9cbc638d708df536cfa569da42cb78294bc906c12d1331ac992e73fbcfe.json |
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"ExternalDescriptionStr": "<p style=\"line-height: 15pt;\"><span style=\"font-family: "Segoe UI", sans-serif;\"><span style=\"font-size: 10.5pt;\"><strong>Drive Dealer Performance. Strengthen Loyalty. Deliver After Sales Excellence.</strong></span></span></p><p style=\"line-height: 15pt;\"><span style=\"font-family: "Segoe UI", sans-serif;\"><span style=\"font-size: 10.5pt;\">The <strong>After Sales Performance Consultant – Audi</strong> is responsible for delivering hands‑on consulting support to Audi dealerships, with a primary focus on <strong>Service operations</strong> and secondary support for <strong>Parts performance</strong>. This role serves as a trusted advisor to dealer leadership, helping diagnose operational gaps, implement measurable improvement plans, and sustain results across customer satisfaction, capacity utilization, and profitability.</span></span></p><p style=\"line-height: 15pt;\"><span style=\"font-family: "Segoe UI", sans-serif;\"><span style=\"font-size: 10.5pt;\">This is a highly field‑based role, spending the majority of time working directly in dealerships to translate strategy into execution.</span></span></p><p><span style=\"font-family: "Segoe UI", sans-serif;\"><span style=\"font-size: 18pt;\"><strong>Primary Focus Areas</strong></span></span></p><ul style=\"list-style-type: disc;\"><li style=\"line-height: 15pt;\"><span style=\"font-family: "Segoe UI", sans-serif;\"><span style=\"font-size: 10.5pt;\">Service Effectiveness & Customer Loyalty</span></span></li><li style=\"line-height: 15pt;\"><span style=\"font-family: "Segoe UI", sans-serif;\"><span style=\"font-size: 10.5pt;\">Customer Satisfaction across the After Sales journey</span></span></li><li style=\"line-height: 15pt;\"><span style=\"font-family: "Segoe UI", sans-serif;\"><span style=\"font-size: 10.5pt;\">Workshop Capacity and Efficiency</span></span></li><li style=\"line-height: 15pt;\"><span style=\"font-family: "Segoe UI", sans-serif;\"><span style=\"font-size: 10.5pt;\">Dealer Profitability through <strong>non‑warranty Service & Parts channels</strong></span></span></li><li style=\"line-height: 15pt;\"><span style=\"font-family: "Segoe UI", sans-serif;\"><span style=\"font-size: 10.5pt;\">Data‑driven reporting, performance tracking, and accountability</span></span></li></ul><p><span style=\"font-family: "Segoe UI", sans-serif;\"><span style=\"font-size: 18pt;\"><strong>Key Responsibilities</strong></span></span></p><p style=\"line-height: 15pt;\"><span style=\"font-family: "Segoe UI", sans-serif;\"><span style=\"font-size: 13.5pt;\"><strong>In‑Dealer Consulting & Execution (≈80% of Role)</strong></span></span></p><ul style=\"list-style-type: disc;\"><li style=\"line-height: 15pt;\"><span style=\"font-family: "Segoe UI", sans-serif;\"><span style=\"font-size: 10.5pt;\">Deliver hands‑on <strong>After Sales consulting</strong> within dealerships, as directed by HQ and Regional leadership.</span></span></li><li style=\"line-height: 15pt;\"><span style=\"font-family: "Segoe UI", sans-serif;\"><span style=\"font-size: 10.5pt;\">Analyze dealership operations to identify root causes impacting service effectiveness, customer satisfaction, retention, capacity, and profitability.</span></span></li><li style=\"line-height: 15pt;\"><span style=\"font-family: "Segoe UI", sans-serif;\"><span style=\"font-size: 10.5pt;\">Develop, implement, and track <strong>clear, measurable action plans</strong>, ensuring sustained execution at the dealership level.</span></span></li><li style=\"line-height: 15pt;\"><span style=\"font-family: "Segoe UI", sans-serif;\"><span style=\"font-size: 10.5pt;\">Achieve buy‑in from dealership leadership—including Dealer Principals and General Managers—on improvement priorities, success metrics, and accountability.</span></span></li></ul><p style=\"line-height: 15pt;\"><span style=\"font-family: "Segoe UI", sans-serif;\"><span style=\"font-size: 13.5pt;\"><strong>Service & Parts Performance Improvement</strong></span></span></p><ul style=\"list-style-type: disc;\"><li style=\"line-height: 15pt;\"><span style=\"font-family: "Segoe UI", sans-serif;\"><span style=\"font-size: 10.5pt;\">Drive implementation of service processes that improve: </span></span><ul style=\"list-style-type: circle;\"><li style=\"line-height: 15pt;\"><span style=\"font-family: "Segoe UI", sans-serif;\"><span style=\"font-size: 10.5pt;\">Customer retention and loyalty</span></span></li><li style=\"line-height: 15pt;\"><span style=\"font-family: "Segoe UI", sans-serif;\"><span style=\"font-size: 10.5pt;\">Workshop utilization and capacity</span></span></li><li style=\"line-height: 15pt;\"><span style=\"font-family: "Segoe UI", sans-serif;\"><span style=\"font-size: 10.5pt;\">Fix‑right‑first performance</span></span></li><li style=\"line-height: 15pt;\"><span style=\"font-family: "Segoe UI", sans-serif;\"><span style=\"font-size: 10.5pt;\">Overall After Sales profitability</span></span></li></ul></li><li style=\"line-height: 15pt;\"><span style=\"font-family: "Segoe UI", sans-serif;\"><span style=\"font-size: 10.5pt;\">Support <strong>Audi Genuine Parts (AGP)</strong> performance by ensuring dealers maximize all sales channels and adhere to Audi Parts policies and procedures.</span></span></li><li style=\"line-height: 15pt;\"><span style=\"font-family: "Segoe UI", sans-serif;\"><span style=\"font-size: 10.5pt;\">Foster strong collaboration between <strong>Service and Parts departments</strong> to improve operational alignment and marketing effectiveness.</span></span></li></ul><p style=\"line-height: 15pt;\"><span style=\"font-family: "Segoe UI", sans-serif;\"><span style=\"font-size: 13.5pt;\"><strong>Training, Programs & Capability Development</strong></span></span></p><ul style=\"list-style-type: disc;\"><li style=\"line-height: 15pt;\"><span style=\"font-family: "Segoe UI", sans-serif;\"><span style=\"font-size: 10.5pt;\">Support and facilitate <strong>Academy programs</strong>, including: </span></span><ul style=\"list-style-type: circle;\"><li style=\"line-height: 15pt;\"><span style=\"font-family: "Segoe UI", sans-serif;\"><span style=\"font-size: 10.5pt;\">Service and Parts Performance Groups</span></span></li><li style=\"line-height: 15pt;\"><span style=\"font-family: "Segoe UI", sans-serif;\"><span style=\"font-size: 10.5pt;\">Training and certification programs for After Sales personnel</span></span></li></ul></li><li style=\"line-height: 15pt;\"><span style=\"font-family: "Segoe UI", sans-serif;\"><span style=\"font-size: 10.5pt;\">Collaborate with In‑Dealer Trainers and regional partners to reinforce capability building and best practices.</span></span></li></ul><p style=\"line-height: 15pt;\"><span style=\"font-family: "Segoe UI", sans-serif;\"><span style=\"font-size: 13.5pt;\"><strong>Data, Reporting & Analysis</strong></span></span></p><ul style=\"list-style-type: disc;\"><li style=\"line-height: 15pt;\"><span style=\"font-family: "Segoe UI", sans-serif;\"><span style=\"font-size: 10.5pt;\">Maintain clear and consistent reporting on dealer performance and action plan progress.</span></span></li><li style=\"line-height: 15pt;\"><span style=\"font-family: "Segoe UI", sans-serif;\"><span style=\"font-size: 10.5pt;\">Use multiple data sources to identify opportunities, trends, and risks.</span></span></li><li style=\"line-height: 15pt;\"><span style=\"font-family: "Segoe UI", sans-serif;\"><span style=\"font-size: 10.5pt;\">Perform root‑cause analysis, gap analysis, and best‑practice benchmarking.</span></span></li><li style=\"line-height: 15pt;\"><span style=\"font-family: "Segoe UI", sans-serif;\"><span style=\"font-size: 10.5pt;\">Read and analyze dealership financial statements to guide performance discussions and recommendations.</span></span></li></ul><p style=\"line-height: 15pt;\"><span style=\"font-family: "Segoe UI", sans-serif;\"><span style=\"font-size: 13.5pt;\"><strong>Collaboration & Integration</strong></span></span></p><ul style=\"list-style-type: disc;\"><li style=\"line-height: 15pt;\"><span style=\"font-family: "Segoe UI", sans-serif;\"><span style=\"font-size: 10.5pt;\">Work closely with Area After Sales Managers, In‑Dealer Trainers, Accessory Merchandizers, and other field roles visiting the same dealerships.</span></span></li><li style=\"line-height: 15pt;\"><span style=\"font-family: "Segoe UI", sans-serif;\"><span style=\"font-size: 10.5pt;\">Integrate people, processes, and systems to ensure aligned messaging and coordinated improvement efforts.</span></span></li></ul><p><span style=\"font-family: "Segoe UI", sans-serif;\"><span style=\"font-size: 18pt;\"><strong>Skills & Capabilities</strong></span></span></p><p style=\"line-height: 15pt;\"><span style=\"font-family: "Segoe UI", sans-serif;\"><span style=\"font-size: 13.5pt;\"><strong>Core Skills</strong></span></span></p><ul style=\"list-style-type: disc;\"><li style=\"line-height: 15pt;\"><span style=\"font-family: "Segoe UI", sans-serif;\"><span style=\"font-size: 10.5pt;\">Strong <strong>consulting capability</strong>: able to analyze business performance, define opportunities, design solutions, implement change, and evaluate outcomes.</span></span></li><li style=\"line-height: 15pt;\"><span style=\"font-family: "Segoe UI", sans-serif;\"><span style=\"font-size: 10.5pt;\">Excellent <strong>analytical skills</strong>, including use of KPIs and financial data.</span></span></li><li style=\"line-height: 15pt;\"><span style=\"font-family: "Segoe UI", sans-serif;\"><span style=\"font-size: 10.5pt;\">Strong <strong>communication skills</strong> with emphasis on listening, influencing, and clear delivery of complex concepts.</span></span></li><li style=\"line-height: 15pt;\"><span style=\"font-family: "Segoe UI", sans-serif;\"><span style=\"font-size: 10.5pt;\">Proven <strong>time‑management</strong> skills to manage a demanding dealer visitation schedule.</span></span></li><li style=\"line-height: 15pt;\"><span style=\"font-family: "Segoe UI", sans-serif;\"><span style=\"font-size: 10.5pt;\">High adaptability and ability to adjust priorities in a dynamic field environment.</span></span></li><li style=\"line-height: 15pt;\"><span style=\"font-family: "Segoe UI", sans-serif;\"><span style=\"font-size: 10.5pt;\">Strong influencing and negotiation skills to secure dealership leadership commitment.</span></span></li></ul><p style=\"line-height: 15pt;\"><span style=\"font-family: "Segoe UI", sans-serif;\"><span style=\"font-size: 13.5pt;\"><strong>Systems & Tools</strong></span></span></p><ul style=\"list-style-type: disc;\"><li style=\"line-height: 15pt;\"><span style=\"font-family: "Segoe UI", sans-serif;\"><span style=\"font-size: 10.5pt;\">Proficiency in <strong>Microsoft Office</strong> (Excel and Word).</span></span></li><li style=\"line-height: 15pt;\"><span style=\"font-family: "Segoe UI", sans-serif;\"><span style=\"font-size: 10.5pt;\">Strong working knowledge of <strong>dealer DMS systems</strong> such as <strong>CDK</strong> and <strong>Reynolds & Reynolds</strong>.</span></span></li><li style=\"line-height: 15pt;\"><span style=\"font-family: "Segoe UI", sans-serif;\"><span style=\"font-size: 10.5pt;\">Experience with <strong>SAP and SAP Business Warehouse</strong> (desired).</span></span></li><li style=\"line-height: 15pt;\"><span style=\"font-family: "Segoe UI", sans-serif;\"><span style=\"font-size: 10.5pt;\">Proficient in Audi/VW <strong>Service & Parts policies, procedures, and Terms of Trade</strong>.</span></span></li></ul><p><span style=\"font-family: "Segoe UI", sans-serif;\"><span style=\"font-size: 18pt;\"><strong>Experience & Background</strong></span></span></p><ul style=\"list-style-type: disc;\"><li style=\"line-height: 15pt;\"><span style=\"font-family: "Segoe UI", sans-serif;\"><span style=\"font-size: 10.5pt;\"><strong>10+ years of dealership experience</strong> with deep knowledge of fixed operations.</span></span></li><li style=\"line-height: 15pt;\"><span style=\"font-family: "Segoe UI", sans-serif;\"><span style=\"font-size: 10.5pt;\">Previous <strong>Service Manager or Parts Manager</strong> experience with strong DMS proficiency.</span></span></li><li style=\"line-height: 15pt;\"><span style=\"font-family: "Segoe UI", sans-serif;\"><span style=\"font-size: 10.5pt;\">Demonstrated track record of <strong>delivering measurable dealer business results</strong>.</span></span></li><li style=\"line-height: 15pt;\"><span style=\"font-family: "Segoe UI", sans-serif;\"><span style=\"font-size: 10.5pt;\">Strong understanding of: </span></span><ul style=\"list-style-type: circle;\"><li style=\"line-height: 15pt;\"><span style=\"font-family: "Segoe UI", sans-serif;\"><span style=\"font-size: 10.5pt;\">Dealer Service and Parts department processes</span></span></li><li style=\"line-height: 15pt;\"><span style=\"font-family: "Segoe UI", sans-serif;\"><span style=\"font-size: 10.5pt;\">Capacity and retention planning</span></span></li><li style=\"line-height: 15pt;\"><span style=\"font-family: "Segoe UI", sans-serif;\"><span style=\"font-size: 10.5pt;\">Parts & Service marketing strategies</span></span></li></ul></li><li style=\"line-height: 15pt;\"><span style=\"font-family: "Segoe UI", sans-serif;\"><span style=\"font-size: 10.5pt;\">Retail automotive or customer care experience required.</span></span></li><li style=\"line-height: 15pt;\"><span style=\"font-family: "Segoe UI", sans-serif;\"><span style=\"font-size: 10.5pt;\">Prior consulting experience within Service and/or Parts operations strongly preferred.</span></span></li><li style=\"line-height: 15pt;\"><span style=\"font-family: "Segoe UI", sans-serif;\"><span style=\"font-size: 10.5pt;\">Extensive Audi product and After Sales knowledge highly desirable.</span></span></li></ul><p><span style=\"font-family: "Segoe UI", sans-serif;\"><span style=\"font-size: 18pt;\"><strong>Why This Role Matters</strong></span></span></p><p style=\"line-height: 15pt;\"><span style=\"font-family: "Segoe UI", sans-serif;\"><span style=\"font-size: 10.5pt;\">This role directly influences <strong>dealer profitability, customer loyalty, and brand performance</strong>. By working side‑by‑side with dealer leadership and After Sales teams, you ensure Audi’s service promise is delivered consistently—driving long‑term customer retention and operational excellence across the network.</span></span></p>",
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