Home › Companies › D219F7D5819692BCD47CC99BD69B4E5E › Retail Lead
Retail Lead
D219F7D5819692BCD47CC99BD69B4E5E · 8 1000 E Waco Dr - Waco, TX 76704; 1000 E Waco Dr, Waco, TX, 76704, USA · Active · Paycom ATS
Job facts
| Field | Value |
|---|---|
| Company | D219F7D5819692BCD47CC99BD69B4E5E |
| Title | Retail Lead |
| Normalized title | - |
| Department / team | Retail |
| Location | Waco, TX, United States |
| Work model | - |
| Employment type | Full Time |
| Salary | - |
| Status | active |
| ATS provider | Paycom ATS |
| Posted / first seen | 2026-06-04 / 2026-06-06 |
| Changed / last seen | 2026-06-06 / 2026-06-18 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from D219F7D5819692BCD47CC99BD69B4E5E. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through Paycom ATS. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in Waco. | Open |
| Department jobs | Active postings in Retail. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | D219F7D5819692BCD47CC99BD69B4E5E |
| Source | 503c2374-f9a8-4304-9740-26cf6dcd1866 |
| ATS provider | Paycom ATS |
Description
Description
Job Summary
The Retail Lead supports daily retail operations by promoting excellent customer service, efficient front-end operations, and a welcoming shopping environment consistent with HOT Goodwill’s mission and values.
Store Level Assignment
Retail Lead levels (RL I & II) are determined by the volume, staffing, and operational complexity of the assigned store. All Retail Leads are expected to perform the full scope of responsibilities outlined in this job description.
The assigned level reflects the scale and complexity of the store environment and aligns with established pay bands within the HRIS system. It does not represent differences in core job duties or decision-making authority.
Key Responsibilities
The following duties are representative of the essential functions of this position. Additional duties may be assigned as operational needs require.
Customer & Donor Experience
Ensures excellent customer service is consistently provided to shoppers and donors by fostering a clean, welcoming, and supportive store environment.
Coaches retail associates to consistently demonstrate customer service standards, including greeting customers, offering assistance, and expressing appreciation to shoppers and donors.
Supports a positive shopping experience by assisting with customer concerns and escalating issues appropriately when needed.
Front-End Operations & Cash Handling
Accurately performs register transactions and front-end operational procedures including opening and closing registers, verifying start funds, preparing deposits, and maintaining proper cash controls.
Ensures tills, deposits, and company assets are properly secured in accordance with company policies and procedures.
Store Operations & Merchandising
Supports efficient product flow from production to the sales floor to maintain merchandising and operational standards.
Ensures merchandise rotation, recovery, fitting room organization, and front-end cleanliness standards are consistently maintained.
Assists in maintaining merchandising standards, organization, signage, and overall store appearance.
Helps identify operational concerns and communicates opportunities for improvement to store leadership.
Team Leadership & Workforce Support
Supports the training, coaching, and daily guidance of retail associates and program participants in partnership with store leadership.
Provides feedback to store leadership regarding employee performance, customer service, and operational effectiveness.
Models professionalism, accountability, and respectful communication in all interactions consistent with HOT Goodwill’s values.
Works various shifts, including evenings and weekends, as assigned.
Compliance & Reporting
Completes assigned operational and departmental paperwork accurately and timely.
Safeguards company equipment and property, including donated goods. Reports incidents involving damage, misuse, theft, fraud, waste, or unauthorized possession of company property.
Communicates effectively and appropriately with all levels of store leadership.
Performs other duties as assigned consistent with operational needs and HOT Goodwill’s organizational goals.
Supervisory Duties
The Retail Lead provides day-to-day operational support and workflow guidance to retail associates and program participants in partnership with store leadership.
Leadership Competencies
Leadership Competency
Team, Departmental, Corporate Leader
OUR TEAM
Emotional Maturity and Respect
Thinks about how their actions affect others and acts accordingly. Manages personal emotions and escalates sensitive issues to the appropriate level of management.
Integrity
Can be counted on and trusted; models professional ethics by acting honestly and with consistency.
Capacity for Change and Innovation
Open to new ideas and ways of doing things; contributes ideas collaboratively to improve processes or programs.
Interpersonal Skills
Builds relationships and works well with others; listens to understand and responds appropriately.
Commitment to Development and Empowerment of Self and Others
Completes required training and pursues continuous growth on the job; supports others in becoming self-sufficient and reaching their potential.
OUR COMMUNITY
Commitment to Goodwill’s Mission, Vision, and Values
Actions are consistent with Goodwill’s Mission, Vision, and Values. Reinforces mission and values with team members and the community.
Commitment to Diversity, Equity, and Inclusion
Works effectively with people of different backgrounds, experiences, and perspectives. Champions inclusion in the store environment.
Community and Service
Demonstrates genuine interest in helping others and making a difference in the community through day-to-day work.
OUR GROWTH
Commitment to Excellence and Customer Service
Consistently meets goals and delivers outstanding service to customers, donors, and program participants.
Business Acumen
Makes sound decisions by interpreting information accurately and applying learning effectively across situations.
Stewardship and Accountability
Takes care of company property and takes responsibility and ownership of personal actions and outcomes.
Qualifications
Qualification Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
A criminal background check is required; consideration will be given to applicants with criminal histories in accordance with applicable law.
Must be willing to accept instructions and carry them out with minimal supervision.
Must be able to work cooperatively with others.
Must be able to identify potential problem areas and implement procedures to reduce their impact on store operations and HOT Goodwill.
Education and/or Experience
Minimum Requirements
High school diploma or equivalent required.
Experience in retail, including supervisory or team lead responsibilities.
Experience working with people of diverse backgrounds and experiences.
Demonstrated ability to assist in managing daily store operations, including inventory, merchandising, and staffing.
Experience coaching and supporting team members to achieve performance goals.
Familiarity with loss prevention, safety procedures, and adherence to company policies.
Strong problem-solving and customer service skills, including the ability to handle escalated customer or operational issues.
Ability to support administrative tasks, scheduling, and achievement of store performance objectives.
Knowledge, Skills, and Abilities
• Ability to follow written and verbal instructions.
• Strong organizational skills and attention to detail.
• Ability to work effectively both independently and collaboratively.
• Strong customer service and communication skills.
• Ability to complete assignments accurately and on time.
• Ability to read and interpret safety rules, operating instructions, procedural manuals, and reports.
• Ability to accurately handle financial transactions and maintain cash accountability.
Core Competencies
Customer Service Excellence
Front-End Operations
Cash Handling & Accountability
Teamwork & Collaboration
Communication & Interpersonal Skills
Problem-Solving & Critical Thinking
Merchandising Support
Time Management & Prioritization
Professionalism & Integrity
Physical Demands
The physical demands described below are representative of those that must typically be met to successfully perform the essential functions of this job.
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is typically required to:
Stand and walk for extended periods, with frequent bending, twisting, reaching, and use of hands and arms throughout the shift.
Regularly lift and carry up to 30 pounds; occasionally lift and carry up to 50 pounds.
Work Environment
The work environment characteristics described below are representative of those an employee typically encounters while performing the essential functions of this job.
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
The employee regularly works in a retail store environment and is exposed to airborne particles (including dust and lint from donated goods). The noise level ranges from quiet to very noisy depending on customer volume and operational activity. The employee may work varied shifts, including evenings and weekends.
Discrimination Reports
It is the policy of Heart of Texas Goodwill to ensure equal employment opportunity in accordance with all state and federal regulations and guidelines. Employment discrimination against employees and applicants due to race, color, religion, sex (including sexual harassment), national origin, disability, age (40 years old or more), military status, or veteran status is illegal. Any employee who believes they have been discriminated against may file a complaint with the Compliance Officer.
Point of Contact: Compliance Officer | 1700 S New Road, Waco TX 76711 | 254-753-7337 ext. 450 | [email protected]
Full job record
| Job ID | 87fa396c0c93f29e24a5f95811597548ae0ab515 |
| Org ID | ace5cf25-20d5-4e98-a2b6-79316143cc22 |
| Source ID | 503c2374-f9a8-4304-9740-26cf6dcd1866 |
| Board ID | 503c2374-f9a8-4304-9740-26cf6dcd1866 |
| Provider | paycom |
| Provider Job Key | 229440 |
| Title | Retail Lead |
| Normalized Title | — |
| Status | active |
| Active | yes |
| Location Text | 8 1000 E Waco Dr - Waco, TX 76704; 1000 E Waco Dr, Waco, TX, 76704, USA |
| Department | Retail |
| Team | — |
| Employment Type | full_time |
| Workplace Type | — |
| Remote Policy | — |
| Country | United States |
| Region | TX |
| City | Waco |
| Salary Raw | Description Job Summary The Retail Lead supports daily retail operations by promoting excellent customer service, efficient front-end operations, and a welcoming shopping environment consistent with HOT Goodwill’s mission and values. Store Level Assignment Retail Lead levels (RL I & II) are determined by the volume, staffing, and operational complexity of the assigned store. All Retail Leads are expected to perform the full scope of responsibilities outlined in this job description. The assigned level reflects the scale and complexity of the store environment and aligns with established pay bands within the HRIS system. It does not represent differences in core job duties or decision-making authority. Key Responsibilities The following duties are representative of the essential functions of this position. Additional duties may be assigned as operational needs require. Customer & Donor Experience Ensures excellent customer service is consistently provided to shoppers and donors by fostering a clean, welcoming, and supportive store environment. Coaches retail associates to consistently demonstrate customer service standards, including greeting customers, offering assistance, and expressing appreciation to shoppers and donors. Supports a positive shopping experience by assisting with customer concerns and escalating issues appropriately when needed. Front-End Operations & Cash Handling Accurately performs register transactions and front-end operational procedures including opening and closing registers, verifying start funds, preparing deposits, and maintaining proper cash controls. Ensures tills, deposits, and company assets are properly secured in accordance with company policies and procedures. Store Operations & Merchandising Supports efficient product flow from production to the sales floor to maintain merchandising and operational standards. Ensures merchandise rotation, recovery, fitting room organization, and front-end cleanliness standards are consistently maintained. Assists in maintaining merchandising standards, organization, signage, and overall store appearance. Helps identify operational concerns and communicates opportunities for improvement to store leadership. Team Leadership & Workforce Support Supports the training, coaching, and daily guidance of retail associates and program participants in partnership with store leadership. Provides feedback to store leadership regarding employee performance, customer service, and operational effectiveness. Models professionalism, accountability, and respectful communication in all interactions consistent with HOT Goodwill’s values. Works various shifts, including evenings and weekends, as assigned. Compliance & Reporting Completes assigned operational and departmental paperwork accurately and timely. Safeguards company equipment and property, including donated goods. Reports incidents involving damage, misuse, theft, fraud, waste, or unauthorized possession of company property. Communicates effectively and appropriately with all levels of store leadership. Performs other duties as assigned consistent with operational needs and HOT Goodwill’s organizational goals. Supervisory Duties The Retail Lead provides day-to-day operational support and workflow guidance to retail associates and program participants in partnership with store leadership. Leadership Competencies Leadership Competency Team, Departmental, Corporate Leader OUR TEAM Emotional Maturity and Respect Thinks about how their actions affect others and acts accordingly. Manages personal emotions and escalates sensitive issues to the appropriate level of management. Integrity Can be counted on and trusted; models professional ethics by acting honestly and with consistency. Capacity for Change and Innovation Open to new ideas and ways of doing things; contributes ideas collaboratively to improve processes or programs. Interpersonal Skills Builds relationships and works well with others; listens to understand and responds appropriately. Commitment to Development and Empowerment of Self and Others Completes required training and pursues continuous growth on the job; supports others in becoming self-sufficient and reaching their potential. OUR COMMUNITY Commitment to Goodwill’s Mission, Vision, and Values Actions are consistent with Goodwill’s Mission, Vision, and Values. Reinforces mission and values with team members and the community. Commitment to Diversity, Equity, and Inclusion Works effectively with people of different backgrounds, experiences, and perspectives. Champions inclusion in the store environment. Community and Service Demonstrates genuine interest in helping others and making a difference in the community through day-to-day work. OUR GROWTH Commitment to Excellence and Customer Service Consistently meets goals and delivers outstanding service to customers, donors, and program participants. Business Acumen Makes sound decisions by interpreting information accurately and applying learning effectively across situations. Stewardship and Accountability Takes care of company property and takes responsibility and ownership of personal actions and outcomes. Qualifications Qualification Requirements To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. A criminal background check is required; consideration will be given to applicants with criminal histories in accordance with applicable law. Must be willing to accept instructions and carry them out with minimal supervision. Must be able to work cooperatively with others. Must be able to identify potential problem areas and implement procedures to reduce their impact on store operations and HOT Goodwill. Education and/or Experience Minimum Requirements High school diploma or equivalent required. Experience in retail, including supervisory or team lead responsibilities. Experience working with people of diverse backgrounds and experiences. Demonstrated ability to assist in managing daily store operations, including inventory, merchandising, and staffing. Experience coaching and supporting team members to achieve performance goals. Familiarity with loss prevention, safety procedures, and adherence to company policies. Strong problem-solving and customer service skills, including the ability to handle escalated customer or operational issues. Ability to support administrative tasks, scheduling, and achievement of store performance objectives. Knowledge, Skills, and Abilities • Ability to follow written and verbal instructions. • Strong organizational skills and attention to detail. • Ability to work effectively both independently and collaboratively. • Strong customer service and communication skills. • Ability to complete assignments accurately and on time. • Ability to read and interpret safety rules, operating instructions, procedural manuals, and reports. • Ability to accurately handle financial transactions and maintain cash accountability. Core Competencies Customer Service Excellence Front-End Operations Cash Handling & Accountability Teamwork & Collaboration Communication & Interpersonal Skills Problem-Solving & Critical Thinking Merchandising Support Time Management & Prioritization Professionalism & Integrity Physical Demands The physical demands described below are representative of those that must typically be met to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is typically required to: Stand and walk for extended periods, with frequent bending, twisting, reaching, and use of hands and arms throughout the shift. Regularly lift and carry up to 30 pounds; occasionally lift and carry up to 50 pounds. Work Environment The work environment characteristics described below are representative of those an employee typically encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The employee regularly works in a retail store environment and is exposed to airborne particles (including dust and lint from donated goods). The noise level ranges from quiet to very noisy depending on customer volume and operational activity. The employee may work varied shifts, including evenings and weekends. Discrimination Reports It is the policy of Heart of Texas Goodwill to ensure equal employment opportunity in accordance with all state and federal regulations and guidelines. Employment discrimination against employees and applicants due to race, color, religion, sex (including sexual harassment), national origin, disability, age (40 years old or more), military status, or veteran status is illegal. Any employee who believes they have been discriminated against may file a complaint with the Compliance Officer. Point of Contact: Compliance Officer | 1700 S New Road, Waco TX 76711 | 254-753-7337 ext. 450 | [email protected] |
| Salary Min | — |
| Salary Max | — |
| Salary Currency | — |
| Salary Period | hour |
| Source URL | https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=229440&clientkey=D219F7D5819692BCD47CC99BD69B4E5E |
| Apply URL | https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=229440&clientkey=D219F7D5819692BCD47CC99BD69B4E5E |
| First Seen At | 2026-06-06 09:51:01Z |
| Last Seen At | 2026-06-18 09:09:36Z |
| Last Checked At | 2026-06-18 09:09:36Z |
| Last Changed At | 2026-06-06 09:51:01Z |
| Inactive At | — |
| Source Posted At | 2026-06-04 00:00:00Z |
| Source Updated At | — |
| Raw Payload Uri | s3://job-postings-prod-raw-590183727216/raw/provider=paycom/board=D219F7D5819692BCD47CC99BD69B4E5E/date=2026-06-18/2026-06-18T09-09-34-040Z-c62ba51b9d1185532961b04efd23785d0f2f4c960f521f33bd325707e72625da.json |
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"description": "<p style=\"margin-top:13px;margin-bottom:4px;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\"><b><span style=\"font-size:12pt;\"><span style=\"font-family:'Roboto Slab';\"><span style=\"color:#1f3864;\">Job Summary</span></span></span></b></span></span></p>\n\n<div style=\"border-bottom:solid #2e75b6 1pt;padding:0in 0in 1pt 0in;\">\n<p style=\"border:none;padding:0in;\"> </p>\n</div>\n\n<p style=\"margin-top:5px;\"> </p>\n\n<p style=\"margin-top:5px;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-family:'Open Sans';\"><span style=\"color:#404040;\">The Retail Lead supports daily retail operations by promoting excellent customer service, efficient front-end operations, and a welcoming shopping environment consistent with HOT Goodwill’s mission and values. </span></span></span></span></p>\n\n<p style=\"margin-top:13px;margin-bottom:4px;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\"><b><span style=\"font-size:12pt;\"><span style=\"font-family:'Roboto Slab';\"><span style=\"color:#1f3864;\">Store Level Assignment</span></span></span></b></span></span></p>\n\n<div style=\"border-bottom:solid #2e75b6 1pt;padding:0in 0in 0in 0in;\">\n<p style=\"border:none;padding:0in;\"> </p>\n</div>\n\n<p style=\"margin-top:3px;margin-bottom:3px;\"> </p>\n\n<p style=\"margin-top:3px;margin-bottom:3px;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-family:'Open Sans';\"><span style=\"color:#404040;\">Retail Lead levels (RL I & II) are determined by the volume, staffing, and operational complexity of the assigned store. All Retail Leads are expected to perform the full scope of responsibilities outlined in this job description.</span></span></span></span></p>\n\n<p style=\"margin-top:3px;\"> </p>\n\n<p style=\"margin-top:3px;margin-bottom:3px;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-family:'Open Sans';\"><span style=\"color:#404040;\">The assigned level reflects the scale and complexity of the store environment and aligns with established pay bands within the HRIS system. It does not represent differences in core job duties or decision-making authority.</span></span></span></span></p>\n\n<p style=\"margin-top:5px;\"> </p>\n\n<p style=\"margin-top:13px;margin-bottom:4px;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\"><b><span style=\"font-size:12pt;\"><span style=\"font-family:'Roboto Slab';\"><span style=\"color:#1f3864;\">Key Responsibilities</span></span></span></b></span></span></p>\n\n<div style=\"border-bottom:solid #2e75b6 1pt;padding:0in 0in 1pt 0in;\">\n<p style=\"border:none;padding:0in;\"> </p>\n</div>\n\n<p style=\"margin-top:3px;\"> </p>\n\n<p style=\"margin-top:3px;margin-bottom:3px;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-family:'Open Sans';\"><span style=\"color:#404040;\">The following duties are representative of the essential functions of this position. Additional duties may be assigned as operational needs require.</span></span></span></span></p>\n\n<p style=\"margin-top:3px;\"> </p>\n\n<p class=\"MsoListBullet\" style=\"margin-bottom:1px;text-indent:-13.5pt;margin-left:36px;\"><span style=\"font-size:9.5pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:'Open Sans';\"><b><span style=\"font-size:10pt;\"><span style=\"color:#2e75b6;\">Customer & Donor Experience</span></span></b></span></span></span></span></p>\n\n<ul style=\"margin-bottom:1px;\">\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-family:'Open Sans';\"><span style=\"color:#404040;\">Ensures excellent customer service is consistently provided to shoppers and donors by fostering a clean, welcoming, and supportive store environment. </span></span></span></span></li>\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-family:'Open Sans';\"><span style=\"color:#404040;\">Coaches retail associates to consistently demonstrate customer service standards, including greeting customers, offering assistance, and expressing appreciation to shoppers and donors. </span></span></span></span></li>\n\t<li class=\"MsoListBulletCxSpFirst\" style=\"margin-bottom:1px;margin-left:8px;\"><span style=\"font-size:9.5pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:'Open Sans';\"><span style=\"font-size:10pt;\"><span style=\"color:#404040;\">Supports a positive shopping experience by assisting with customer concerns and escalating issues appropriately when needed.</span></span></span></span></span></span></li>\n</ul>\n\n<p class=\"MsoListBulletCxSpMiddle\" style=\"margin-bottom:1px;margin-left:48px;text-indent:0in;\"> </p>\n\n<p class=\"MsoListBulletCxSpLast\" style=\"margin-bottom:1px;margin-left:24px;text-indent:0in;\"><span style=\"font-size:9.5pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:'Open Sans';\"><b><span style=\"font-size:10pt;\"><span style=\"color:#2e75b6;\">Front-End Operations & Cash Handling</span></span></b></span></span></span></span></p>\n\n<ul>\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-family:'Open Sans';\"><span style=\"color:#404040;\">Accurately performs register transactions and front-end operational procedures including opening and closing registers, verifying start funds, preparing deposits, and maintaining proper cash controls. </span></span></span></span></li>\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-family:'Open Sans';\"><span style=\"color:#404040;\">Ensures tills, deposits, and company assets are properly secured in accordance with company policies and procedures. </span></span></span></span></li>\n</ul>\n\n<p class=\"MsoListBullet\" style=\"margin-bottom:1px;text-indent:0in;\"> </p>\n\n<p style=\"margin-top:11px;margin-bottom:4px;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\"><b><span><span style=\"color:#2e75b6;\">Store Operations & Merchandising</span></span></b></span></span></p>\n\n<ul style=\"margin-bottom:4px;\">\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-family:'Open Sans';\"><span style=\"color:#404040;\">Supports efficient product flow from production to the sales floor to maintain merchandising and operational standards. </span></span></span></span></li>\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-family:'Open Sans';\"><span style=\"color:#404040;\">Ensures merchandise rotation, recovery, fitting room organization, and front-end cleanliness standards are consistently maintained. </span></span></span></span></li>\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-family:'Open Sans';\"><span style=\"color:#404040;\">Assists in maintaining merchandising standards, organization, signage, and overall store appearance. </span></span></span></span></li>\n\t<li style=\"margin-bottom:4px;margin-left:8px;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-family:'Open Sans';\"><span style=\"color:#404040;\">Helps identify operational concerns and communicates opportunities for improvement to store leadership.</span></span></span></span></li>\n</ul>\n\n<p style=\"margin-bottom:4px;margin-left:48px;\"> </p>\n\n<p style=\"margin-bottom:4px;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\"><b><span style=\"font-family:'Open Sans';\"><span style=\"color:#2e75b6;\">Team Leadership & Workforce Support</span></span></b></span></span></p>\n\n<ul style=\"margin-bottom:4px;\">\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-family:'Open Sans';\"><span style=\"color:#404040;\">Supports the training, coaching, and daily guidance of retail associates and program participants in partnership with store leadership. </span></span></span></span></li>\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-family:'Open Sans';\"><span style=\"color:#404040;\">Provides feedback to store leadership regarding employee performance, customer service, and operational effectiveness. </span></span></span></span></li>\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-family:'Open Sans';\"><span style=\"color:#404040;\">Models professionalism, accountability, and respectful communication in all interactions consistent with HOT Goodwill’s values. </span></span></span></span></li>\n\t<li style=\"margin-bottom:4px;margin-left:8px;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-family:'Open Sans';\"><span style=\"color:#404040;\">Works various shifts, including evenings and weekends, as assigned.</span></span></span></span></li>\n</ul>\n\n<p style=\"margin-bottom:4px;margin-left:24px;\"> </p>\n\n<p style=\"margin-top:11px;margin-bottom:4px;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\"><b><span><span style=\"color:#2e75b6;\">Compliance & Reporting</span></span></b></span></span></p>\n\n<ul>\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-family:'Open Sans';\"><span style=\"color:#404040;\">Completes assigned operational and departmental paperwork accurately and timely. </span></span></span></span></li>\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-family:'Open Sans';\"><span style=\"color:#404040;\">Safeguards company equipment and property, including donated goods. Reports incidents involving damage, misuse, theft, fraud, waste, or unauthorized possession of company property. </span></span></span></span></li>\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-family:'Open Sans';\"><span style=\"color:#404040;\">Communicates effectively and appropriately with all levels of store leadership. </span></span></span></span></li>\n\t<li style=\"margin-top:5px;margin-left:8px;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-family:'Open Sans';\"><span style=\"color:#404040;\">Performs other duties as assigned consistent with operational needs and HOT Goodwill’s organizational goals.</span></span></span></span></li>\n</ul>\n\n<p style=\"margin-top:5px;margin-left:48px;\"> </p>\n\n<p style=\"margin-top:13px;margin-bottom:4px;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\"><b><span style=\"font-size:12pt;\"><span style=\"font-family:'Roboto Slab';\"><span style=\"color:#1f3864;\">Supervisory Duties</span></span></span></b></span></span></p>\n\n<div style=\"border-bottom:solid #2e75b6 1pt;padding:0in 0in 1pt 0in;\">\n<p style=\"border:none;padding:0in;\"> </p>\n</div>\n\n<p style=\"margin-top:3px;\"> </p>\n\n<p><span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-family:'Open Sans';\"><span style=\"color:#404040;\">The Retail Lead provides day-to-day operational support and workflow guidance to retail associates and program participants in partnership with store leadership.</span></span></span></span></p>\n\n<p> </p>\n\n<p style=\"margin-top:13px;margin-bottom:4px;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\"><b><span style=\"font-size:12pt;\"><span style=\"font-family:'Roboto Slab';\"><span style=\"color:#1f3864;\">Leadership Competencies</span></span></span></b></span></span></p>\n\n<div style=\"border-bottom:solid #2e75b6 1pt;padding:0in 0in 1pt 0in;\">\n<p style=\"border:none;padding:0in;\"> </p>\n</div>\n\n<p style=\"margin-top:3px;\"> </p>\n\n<table class=\"Table\" style=\"margin-left:8px;border-collapse:collapse;\" width=\"624\">\n\t<tbody>\n\t\t<tr>\n\t\t\t<td style=\"border-bottom:1px solid #FFFFFF;width:192px;padding:4px 8px 4px 8px;background-color:#1f3864;border-top:1px solid #FFFFFF;border-right:1px solid #FFFFFF;border-left:1px solid #FFFFFF;\" valign=\"top\">\n\t\t\t<p><span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\"><b><span style=\"font-size:9pt;\"><span style=\"font-family:'Roboto Slab';\"><span style=\"color:#FFFFFF;\">Leadership Competency</span></span></span></b></span></span></p>\n\t\t\t</td>\n\t\t\t<td style=\"border-bottom:1px solid #FFFFFF;width:432px;padding:4px 8px 4px 8px;background-color:#1f3864;border-top:1px solid #FFFFFF;border-right:1px solid #FFFFFF;border-left:none;\" valign=\"top\">\n\t\t\t<p><span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\"><b><span style=\"font-size:9pt;\"><span style=\"font-family:'Roboto Slab';\"><span style=\"color:#FFFFFF;\">Team, Departmental, Corporate Leader</span></span></span></b></span></span></p>\n\t\t\t</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td colspan=\"2\" style=\"border-bottom:1px solid #b0b0b0;width:624px;padding:4px 8px 4px 8px;background-color:#888888;border-top:none;border-right:1px solid #b0b0b0;border-left:1px solid #b0b0b0;\" valign=\"top\">\n\t\t\t<p><span style=\"font-size:10pt;\"><span><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-size:9pt;\"><span style=\"background:#888888;\"><span><span style=\"color:#FFFFFF;\">OUR TEAM</span></span></span></span> </span></span></span></p>\n\t\t\t</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td style=\"border-bottom:1px solid #b0b0b0;width:192px;padding:4px 8px 4px 8px;background-color:#FFFFFF;border-top:none;border-right:1px solid #b0b0b0;border-left:1px solid #b0b0b0;\" valign=\"top\">\n\t\t\t<p><span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\"><b><span style=\"font-size:9pt;\"><span><span style=\"color:#404040;\">Emotional Maturity and Respect</span></span></span></b></span></span></p>\n\t\t\t</td>\n\t\t\t<td style=\"border-bottom:1px solid #b0b0b0;width:432px;padding:4px 8px 4px 8px;background-color:#FFFFFF;border-top:none;border-right:1px solid #b0b0b0;border-left:none;\" valign=\"top\">\n\t\t\t<p><span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-size:9pt;\"><span><span style=\"color:#404040;\">Thinks about how their actions affect others and acts accordingly. Manages personal emotions and escalates sensitive issues to the appropriate level of management.</span></span></span></span></span></p>\n\t\t\t</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td style=\"border-bottom:1px solid #b0b0b0;width:192px;padding:4px 8px 4px 8px;background-color:#FFFFFF;border-top:none;border-right:1px solid #b0b0b0;border-left:1px solid #b0b0b0;\" valign=\"top\">\n\t\t\t<p><span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\"><b><span style=\"font-size:9pt;\"><span>Integrity</span></span></b></span></span></p>\n\t\t\t</td>\n\t\t\t<td style=\"border-bottom:1px solid #b0b0b0;width:432px;padding:4px 8px 4px 8px;background-color:#FFFFFF;border-top:none;border-right:1px solid #b0b0b0;border-left:none;\" valign=\"top\">\n\t\t\t<p><span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-size:9pt;\"><span>Can be counted on and trusted; models professional ethics by acting honestly and with consistency.</span></span></span></span></p>\n\t\t\t</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td style=\"border-bottom:1px solid #b0b0b0;width:192px;padding:4px 8px 4px 8px;background-color:#FFFFFF;border-top:none;border-right:1px solid #b0b0b0;border-left:1px solid #b0b0b0;\" valign=\"top\">\n\t\t\t<p><span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\"><b><span style=\"font-size:9pt;\"><span>Capacity for Change and Innovation</span></span></b></span></span></p>\n\t\t\t</td>\n\t\t\t<td style=\"border-bottom:1px solid #b0b0b0;width:432px;padding:4px 8px 4px 8px;background-color:#FFFFFF;border-top:none;border-right:1px solid #b0b0b0;border-left:none;\" valign=\"top\">\n\t\t\t<p><span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-size:9pt;\"><span>Open to new ideas and ways of doing things; contributes ideas collaboratively to improve processes or programs.</span></span></span></span></p>\n\t\t\t</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td style=\"border-bottom:1px solid #b0b0b0;width:192px;padding:4px 8px 4px 8px;background-color:#FFFFFF;border-top:none;border-right:1px solid #b0b0b0;border-left:1px solid #b0b0b0;\" valign=\"top\">\n\t\t\t<p><span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\"><b><span style=\"font-size:9pt;\"><span>Interpersonal Skills</span></span></b></span></span></p>\n\t\t\t</td>\n\t\t\t<td style=\"border-bottom:1px solid #b0b0b0;width:432px;padding:4px 8px 4px 8px;background-color:#FFFFFF;border-top:none;border-right:1px solid #b0b0b0;border-left:none;\" valign=\"top\">\n\t\t\t<p><span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-size:9pt;\"><span>Builds relationships and works well with others; listens to understand and responds appropriately.</span></span></span></span></p>\n\t\t\t</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td style=\"border-bottom:1px solid #b0b0b0;width:192px;padding:4px 8px 4px 8px;background-color:#FFFFFF;border-top:none;border-right:1px solid #b0b0b0;border-left:1px solid #b0b0b0;\" valign=\"top\">\n\t\t\t<p><span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\"><b><span style=\"font-size:9pt;\"><span>Commitment to Development and Empowerment of Self and Others</span></span></b></span></span></p>\n\t\t\t</td>\n\t\t\t<td style=\"border-bottom:1px solid #b0b0b0;width:432px;padding:4px 8px 4px 8px;background-color:#FFFFFF;border-top:none;border-right:1px solid #b0b0b0;border-left:none;\" valign=\"top\">\n\t\t\t<p><span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-size:9pt;\"><span>Completes required training and pursues continuous growth on the job; supports others in becoming self-sufficient and reaching their potential.</span></span></span></span></p>\n\t\t\t</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td colspan=\"2\" style=\"border-bottom:1px solid #b0b0b0;width:624px;padding:4px 8px 4px 8px;background-color:#888888;border-top:none;border-right:1px solid #b0b0b0;border-left:1px solid #b0b0b0;\" valign=\"top\">\n\t\t\t<p><span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-size:9pt;\"><span><span style=\"color:#FFFFFF;\">OUR COMMUNITY</span></span></span></span></span></p>\n\t\t\t</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td style=\"border-bottom:1px solid #b0b0b0;width:192px;padding:4px 8px 4px 8px;background-color:#FFFFFF;border-top:none;border-right:1px solid #b0b0b0;border-left:1px solid #b0b0b0;\" valign=\"top\">\n\t\t\t<p><span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\"><b><span style=\"font-size:9pt;\"><span>Commitment to Goodwill’s Mission, Vision, and Values</span></span></b></span></span></p>\n\t\t\t</td>\n\t\t\t<td style=\"border-bottom:1px solid #b0b0b0;width:432px;padding:4px 8px 4px 8px;background-color:#FFFFFF;border-top:none;border-right:1px solid #b0b0b0;border-left:none;\" valign=\"top\">\n\t\t\t<p><span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-size:9pt;\"><span>Actions are consistent with Goodwill’s Mission, Vision, and Values. Reinforces mission and values with team members and the community.</span></span></span></span></p>\n\t\t\t</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td style=\"border-bottom:1px solid #b0b0b0;width:192px;padding:4px 8px 4px 8px;background-color:#FFFFFF;border-top:none;border-right:1px solid #b0b0b0;border-left:1px solid #b0b0b0;\" valign=\"top\">\n\t\t\t<p><span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\"><b><span style=\"font-size:9pt;\"><span>Commitment to Diversity, Equity, and Inclusion</span></span></b></span></span></p>\n\t\t\t</td>\n\t\t\t<td style=\"border-bottom:1px solid #b0b0b0;width:432px;padding:4px 8px 4px 8px;background-color:#FFFFFF;border-top:none;border-right:1px solid #b0b0b0;border-left:none;\" valign=\"top\">\n\t\t\t<p><span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-size:9pt;\"><span>Works effectively with people of different backgrounds, experiences, and perspectives. Champions inclusion in the store environment.</span></span></span></span></p>\n\t\t\t</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td style=\"border-bottom:1px solid #b0b0b0;width:192px;padding:4px 8px 4px 8px;background-color:#FFFFFF;border-top:none;border-right:1px solid #b0b0b0;border-left:1px solid #b0b0b0;\" valign=\"top\">\n\t\t\t<p><span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\"><b><span style=\"font-size:9pt;\"><span>Community and Service</span></span></b></span></span></p>\n\t\t\t</td>\n\t\t\t<td style=\"border-bottom:1px solid #b0b0b0;width:432px;padding:4px 8px 4px 8px;background-color:#FFFFFF;border-top:none;border-right:1px solid #b0b0b0;border-left:none;\" valign=\"top\">\n\t\t\t<p><span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-size:9pt;\"><span>Demonstrates genuine interest in helping others and making a difference in the community through day-to-day work.</span></span></span></span></p>\n\t\t\t</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td colspan=\"2\" style=\"border-bottom:1px solid #b0b0b0;width:624px;padding:4px 8px 4px 8px;background-color:#888888;border-top:none;border-right:1px solid #b0b0b0;border-left:1px solid #b0b0b0;\" valign=\"top\">\n\t\t\t<p><span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-size:9pt;\"><span><span style=\"color:#FFFFFF;\">OUR GROWTH</span></span></span></span></span></p>\n\t\t\t</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td style=\"border-bottom:1px solid #b0b0b0;width:192px;padding:4px 8px 4px 8px;background-color:#FFFFFF;border-top:none;border-right:1px solid #b0b0b0;border-left:1px solid #b0b0b0;\" valign=\"top\">\n\t\t\t<p><span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\"><b><span style=\"font-size:9pt;\"><span>Commitment to Excellence and Customer Service</span></span></b></span></span></p>\n\t\t\t</td>\n\t\t\t<td style=\"border-bottom:1px solid #b0b0b0;width:432px;padding:4px 8px 4px 8px;background-color:#FFFFFF;border-top:none;border-right:1px solid #b0b0b0;border-left:none;\" valign=\"top\">\n\t\t\t<p><span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-size:9pt;\"><span>Consistently meets goals and delivers outstanding service to customers, donors, and program participants.</span></span></span></span></p>\n\t\t\t</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td style=\"border-bottom:1px solid #b0b0b0;width:192px;padding:4px 8px 4px 8px;background-color:#FFFFFF;border-top:none;border-right:1px solid #b0b0b0;border-left:1px solid #b0b0b0;\" valign=\"top\">\n\t\t\t<p><span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\"><b><span style=\"font-size:9pt;\"><span>Business Acumen</span></span></b></span></span></p>\n\t\t\t</td>\n\t\t\t<td style=\"border-bottom:1px solid #b0b0b0;width:432px;padding:4px 8px 4px 8px;background-color:#FFFFFF;border-top:none;border-right:1px solid #b0b0b0;border-left:none;\" valign=\"top\">\n\t\t\t<p><span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-size:9pt;\"><span>Makes sound decisions by interpreting information accurately and applying learning effectively across situations.</span></span></span></span></p>\n\t\t\t</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td style=\"border-bottom:1px solid #b0b0b0;width:192px;padding:4px 8px 4px 8px;background-color:#FFFFFF;border-top:none;border-right:1px solid #b0b0b0;border-left:1px solid #b0b0b0;\" valign=\"top\">\n\t\t\t<p><span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\"><b><span style=\"font-size:9pt;\"><span>Stewardship and Accountability</span></span></b></span></span></p>\n\t\t\t</td>\n\t\t\t<td style=\"border-bottom:1px solid #b0b0b0;width:432px;padding:4px 8px 4px 8px;background-color:#FFFFFF;border-top:none;border-right:1px solid #b0b0b0;border-left:none;\" valign=\"top\">\n\t\t\t<p><span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-size:9pt;\"><span>Takes care of company property and takes responsibility and ownership of personal actions and outcomes.</span></span></span></span></p>\n\t\t\t</td>\n\t\t</tr>\n\t</tbody>\n</table>",
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"googleJobJson": "{\"@context\":\"https://schema.org/\",\"@type\":\"JobPosting\",\"title\":\"Retail Lead\",\"identifier\":\"J10N78229440\",\"url\":\"https://www.paycomonline.net/v4/ats/web.php/portal/D219F7D5819692BCD47CC99BD69B4E5E/jobs/229440\",\"image\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=D219F7D5819692BCD47CC99BD69B4E5E\",\"datePosted\":\"2026-06-04\",\"description\":\"Job DetailsJob Location: 8 1000 E Waco Dr - Waco, TX 76704Position Type: Full TimeJob Category: RetailJob Summary\\n\\n\\n \\n\\n\\n \\n\\nThe Retail Lead supports daily retail operations by promoting excellent customer service, efficient front-end operations, and a welcoming shopping environment consistent with HOT Goodwill’s mission and values. \\n\\nStore Level Assignment\\n\\n\\n \\n\\n\\n \\n\\nRetail Lead levels (RL I & II) are determined by the volume, staffing, and operational complexity of the assigned store. All Retail Leads are expected to perform the full scope of responsibilities outlined in this job description.\\n\\n \\n\\nThe assigned level reflects the scale and complexity of the store environment and aligns with established pay bands within the HRIS system. It does not represent differences in core job duties or decision-making authority.\\n\\n \\n\\nKey Responsibilities\\n\\n\\n \\n\\n\\n \\n\\nThe following duties are representative of the essential functions of this position. Additional duties may be assigned as operational needs require.\\n\\n \\n\\nCustomer & Donor Experience\\n\\n\\n\\tEnsures excellent customer service is consistently provided to shoppers and donors by fostering a clean, welcoming, and supportive store environment. \\n\\tCoaches retail associates to consistently demonstrate customer service standards, including greeting customers, offering assistance, and expressing appreciation to shoppers and donors. \\n\\tSupports a positive shopping experience by assisting with customer concerns and escalating issues appropriately when needed.\\n\\n\\n \\n\\nFront-End Operations & Cash Handling\\n\\n\\n\\tAccurately performs register transactions and front-end operational procedures including opening and closing registers, verifying start funds, preparing deposits, and maintaining proper cash controls. \\n\\tEnsures tills, deposits, and company assets are properly secured in accordance with company policies and procedures. \\n\\n\\n \\n\\nStore Operations & Merchandising\\n\\n\\n\\tSupports efficient product flow from production to the sales floor to maintain merchandising and operational standards. \\n\\tEnsures merchandise rotation, recovery, fitting room organization, and front-end cleanliness standards are consistently maintained. \\n\\tAssists in maintaining merchandising standards, organization, signage, and overall store appearance. \\n\\tHelps identify operational concerns and communicates opportunities for improvement to store leadership.\\n\\n\\n \\n\\nTeam Leadership & Workforce Support\\n\\n\\n\\tSupports the training, coaching, and daily guidance of retail associates and program participants in partnership with store leadership. \\n\\tProvides feedback to store leadership regarding employee performance, customer service, and operational effectiveness. \\n\\tModels professionalism, accountability, and respectful communication in all interactions consistent with HOT Goodwill’s values. \\n\\tWorks various shifts, including evenings and weekends, as assigned.\\n\\n\\n \\n\\nCompliance & Reporting\\n\\n\\n\\tCompletes assigned operational and departmental paperwork accurately and timely. \\n\\tSafeguards company equipment and property, including donated goods. Reports incidents involving damage, misuse, theft, fraud, waste, or unauthorized possession of company property. \\n\\tCommunicates effectively and appropriately with all levels of store leadership. \\n\\tPerforms other duties as assigned consistent with operational needs and HOT Goodwill’s organizational goals.\\n\\n\\n \\n\\nSupervisory Duties\\n\\n\\n \\n\\n\\n \\n\\nThe Retail Lead provides day-to-day operational support and workflow guidance to retail associates and program participants in partnership with store leadership.\\n\\n \\n\\nLeadership Competencies\\n\\n\\n \\n\\n\\n \\n\\n\\n\\t\\n\\t\\t\\n\\t\\t\\t\\n\\t\\t\\tLeadership Competency\\n\\t\\t\\t\\n\\t\\t\\t\\n\\t\\t\\tTeam, Departmental, Corporate Leader\\n\\t\\t\\t\\n\\t\\t\\n\\t\\t\\n\\t\\t\\t\\n\\t\\t\\tOUR TEAM \\n\\t\\t\\t\\n\\t\\t\\n\\t\\t\\n\\t\\t\\t\\n\\t\\t\\tEmotional Maturity and Respect\\n\\t\\t\\t\\n\\t\\t\\t\\n\\t\\t\\tThinks about how their actions affect others and acts accordingly. Manages personal emotions and escalates sensitive issues to the appropriate level of management.\\n\\t\\t\\t\\n\\t\\t\\n\\t\\t\\n\\t\\t\\t\\n\\t\\t\\tIntegrity\\n\\t\\t\\t\\n\\t\\t\\t\\n\\t\\t\\tCan be counted on and trusted; models professional ethics by acting honestly and with consistency.\\n\\t\\t\\t\\n\\t\\t\\n\\t\\t\\n\\t\\t\\t\\n\\t\\t\\tCapacity for Change and Innovation\\n\\t\\t\\t\\n\\t\\t\\t\\n\\t\\t\\tOpen to new ideas and ways of doing things; contributes ideas collaboratively to improve processes or programs.\\n\\t\\t\\t\\n\\t\\t\\n\\t\\t\\n\\t\\t\\t\\n\\t\\t\\tInterpersonal Skills\\n\\t\\t\\t\\n\\t\\t\\t\\n\\t\\t\\tBuilds relationships and works well with others; listens to understand and responds appropriately.\\n\\t\\t\\t\\n\\t\\t\\n\\t\\t\\n\\t\\t\\t\\n\\t\\t\\tCommitment to Development and Empowerment of Self and Others\\n\\t\\t\\t\\n\\t\\t\\t\\n\\t\\t\\tCompletes required training and pursues continuous growth on the job; supports others in becoming self-sufficient and reaching their potential.\\n\\t\\t\\t\\n\\t\\t\\n\\t\\t\\n\\t\\t\\t\\n\\t\\t\\tOUR COMMUNITY\\n\\t\\t\\t\\n\\t\\t\\n\\t\\t\\n\\t\\t\\t\\n\\t\\t\\tCommitment to Goodwill’s Mission, Vision, and Values\\n\\t\\t\\t\\n\\t\\t\\t\\n\\t\\t\\tActions are consistent with Goodwill’s Mission, Vision, and Values. Reinforces mission and values with team members and the community.\\n\\t\\t\\t\\n\\t\\t\\n\\t\\t\\n\\t\\t\\t\\n\\t\\t\\tCommitment to Diversity, Equity, and Inclusion\\n\\t\\t\\t\\n\\t\\t\\t\\n\\t\\t\\tWorks effectively with people of different backgrounds, experiences, and perspectives. Champions inclusion in the store environment.\\n\\t\\t\\t\\n\\t\\t\\n\\t\\t\\n\\t\\t\\t\\n\\t\\t\\tCommunity and Service\\n\\t\\t\\t\\n\\t\\t\\t\\n\\t\\t\\tDemonstrates genuine interest in helping others and making a difference in the community through day-to-day work.\\n\\t\\t\\t\\n\\t\\t\\n\\t\\t\\n\\t\\t\\t\\n\\t\\t\\tOUR GROWTH\\n\\t\\t\\t\\n\\t\\t\\n\\t\\t\\n\\t\\t\\t\\n\\t\\t\\tCommitment to Excellence and Customer Service\\n\\t\\t\\t\\n\\t\\t\\t\\n\\t\\t\\tConsistently meets goals and delivers outstanding service to customers, donors, and program participants.\\n\\t\\t\\t\\n\\t\\t\\n\\t\\t\\n\\t\\t\\t\\n\\t\\t\\tBusiness Acumen\\n\\t\\t\\t\\n\\t\\t\\t\\n\\t\\t\\tMakes sound decisions by interpreting information accurately and applying learning effectively across situations.\\n\\t\\t\\t\\n\\t\\t\\n\\t\\t\\n\\t\\t\\t\\n\\t\\t\\tStewardship and Accountability\\n\\t\\t\\t\\n\\t\\t\\t\\n\\t\\t\\tTakes care of company property and takes responsibility and ownership of personal actions and outcomes.\\n\\t\\t\\t\\n\\t\\t\\n\\t\\nQualificationsQualification Requirements\\n\\n\\n \\n\\n\\n \\n\\nTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.\\n\\nReasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.\\n\\n \\n\\n\\n\\t A criminal background check is required; consideration will be given to applicants with criminal histories in accordance with applicable law.\\n\\tMust be willing to accept instructions and carry them out with minimal supervision.\\n\\tMust be able to work cooperatively with others.\\n\\tMust be able to identify potential problem areas and implement procedures to reduce their impact on store operations and HOT Goodwill.\\n\\n\\n \\n\\nEducation and/or Experience\\n\\n\\n \\n\\n\\n \\n\\nMinimum Requirements\\n\\n\\n\\tHigh school diploma or equivalent required.\\n\\tExperience in retail, including supervisory or team lead responsibilities.\\n\\tExperience working with people of diverse backgrounds and experiences.\\n\\tDemonstrated ability to assist in managing daily store operations, including inventory, merchandising, and staffing.\\n\\tExperience coaching and supporting team members to achieve performance goals.\\n\\tFamiliarity with loss prevention, safety procedures, and adherence to company policies.\\n\\tStrong problem-solving and customer service skills, including the ability to handle escalated customer or operational issues.\\n\\tAbility to support administrative tasks, scheduling, and achievement of store performance objectives.\\n\\n\\n \\n\\nKnowledge, Skills, and Abilities\\n\\n• Ability to follow written and verbal instructions.\\n• Strong organizational skills and attention to detail.\\n• Ability to work effectively both independently and collaboratively.\\n• Strong customer service and communication skills.\\n• Ability to complete assignments accurately and on time.\\n• Ability to read and interpret safety rules, operating instructions, procedural manuals, and reports.\\n• Ability to accurately handle financial transactions and maintain cash accountability.\\n\\n \\n\\nCore Competencies\\n\\n\\n \\n\\n\\n \\n\\n\\n\\t\\n\\t\\t\\n\\t\\t\\t\\n\\t\\t\\t\\n\\t\\t\\t\\tCustomer Service Excellence\\n\\t\\t\\t\\tFront-End Operations\\n\\t\\t\\t\\tCash Handling & Accountability\\n\\t\\t\\t\\tTeamwork & Collaboration\\n\\t\\t\\t\\n\\t\\t\\t\\n\\t\\t\\t\\n\\t\\t\\t\\n\\t\\t\\t\\tCommunication & Interpersonal Skills\\n\\t\\t\\t\\tProblem-Solving & Critical Thinking\\n\\t\\t\\t\\tMerchandising Support\\n\\t\\t\\t\\tTime Management & Prioritization\\n\\t\\t\\t\\tProfessionalism & Integrity\\n\\t\\t\\t\\n\\t\\t\\t\\n\\t\\t\\n\\t\\n\\n\\n \\n\\nPhysical Demands\\n\\n\\n \\n\\n\\n \\n\\nThe physical demands described below are representative of those that must typically be met to successfully perform the essential functions of this job.\\n\\nReasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.\\n\\n \\n\\nWhile performing the duties of this job, the employee is typically required to:\\n\\n\\n\\tStand and walk for extended periods, with frequent bending, twisting, reaching, and use of hands and arms throughout the shift.\\n\\tRegularly lift and carry up to 30 pounds; occasionally lift and carry up to 50 pounds.\\n\\n\\n\\n \\n\\nWork Environment\\n\\n \\n\\n\\n \\n\\nThe work environment characteristics described below are representative of those an employee typically encounters while performing the essential functions of this job.\\n\\nReasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.\\n\\n \\n\\nThe employee regularly works in a retail store environment and is exposed to airborne particles (including dust and lint from donated goods). The noise level ranges from quiet to very noisy depending on customer volume and operational activity. The employee may work varied shifts, including evenings and weekends.\\n\\n \\n\\n \\n\\n \\n\\n \\n\\n \\n\\n\\n\\t\\n\\t\\t\\n\\t\\t\\t\\n\\t\\t\\tDiscrimination Reports\\n\\n\\t\\t\\tIt is the policy of Heart of Texas Goodwill to ensure equal employment opportunity in accordance with all state and federal regulations and guidelines. Employment discrimination against employees and applicants due to race, color, religion, sex (including sexual harassment), national origin, disability, age (40 years old or more), military status, or veteran status is illegal. Any employee who believes they have been discriminated against may file a complaint with the Compliance Officer.\\n\\n\\t\\t\\tPoint of Contact: Compliance Officer | 1700 S New Road, Waco TX 76711 | 254-753-7337 ext. 450 | [email protected]\\n\\t\\t\\t\\n\\t\\t\\n\\t\\n\",\"responsibilities\":\"Job Summary\\n\\n\\n \\n\\n\\n \\n\\nThe Retail Lead supports daily retail operations by promoting excellent customer service, efficient front-end operations, and a welcoming shopping environment consistent with HOT Goodwill’s mission and values. \\n\\nStore Level Assignment\\n\\n\\n \\n\\n\\n \\n\\nRetail Lead levels (RL I & II) are determined by the volume, staffing, and operational complexity of the assigned store. All Retail Leads are expected to perform the full scope of responsibilities outlined in this job description.\\n\\n \\n\\nThe assigned level reflects the scale and complexity of the store environment and aligns with established pay bands within the HRIS system. It does not represent differences in core job duties or decision-making authority.\\n\\n \\n\\nKey Responsibilities\\n\\n\\n \\n\\n\\n \\n\\nThe following duties are representative of the essential functions of this position. Additional duties may be assigned as operational needs require.\\n\\n \\n\\nCustomer & Donor Experience\\n\\n\\n\\tEnsures excellent customer service is consistently provided to shoppers and donors by fostering a clean, welcoming, and supportive store environment. \\n\\tCoaches retail associates to consistently demonstrate customer service standards, including greeting customers, offering assistance, and expressing appreciation to shoppers and donors. \\n\\tSupports a positive shopping experience by assisting with customer concerns and escalating issues appropriately when needed.\\n\\n\\n \\n\\nFront-End Operations & Cash Handling\\n\\n\\n\\tAccurately performs register transactions and front-end operational procedures including opening and closing registers, verifying start funds, preparing deposits, and maintaining proper cash controls. \\n\\tEnsures tills, deposits, and company assets are properly secured in accordance with company policies and procedures. \\n\\n\\n \\n\\nStore Operations & Merchandising\\n\\n\\n\\tSupports efficient product flow from production to the sales floor to maintain merchandising and operational standards. \\n\\tEnsures merchandise rotation, recovery, fitting room organization, and front-end cleanliness standards are consistently maintained. \\n\\tAssists in maintaining merchandising standards, organization, signage, and overall store appearance. \\n\\tHelps identify operational concerns and communicates opportunities for improvement to store leadership.\\n\\n\\n \\n\\nTeam Leadership & Workforce Support\\n\\n\\n\\tSupports the training, coaching, and daily guidance of retail associates and program participants in partnership with store leadership. \\n\\tProvides feedback to store leadership regarding employee performance, customer service, and operational effectiveness. \\n\\tModels professionalism, accountability, and respectful communication in all interactions consistent with HOT Goodwill’s values. \\n\\tWorks various shifts, including evenings and weekends, as assigned.\\n\\n\\n \\n\\nCompliance & Reporting\\n\\n\\n\\tCompletes assigned operational and departmental paperwork accurately and timely. \\n\\tSafeguards company equipment and property, including donated goods. Reports incidents involving damage, misuse, theft, fraud, waste, or unauthorized possession of company property. \\n\\tCommunicates effectively and appropriately with all levels of store leadership. \\n\\tPerforms other duties as assigned consistent with operational needs and HOT Goodwill’s organizational goals.\\n\\n\\n \\n\\nSupervisory Duties\\n\\n\\n \\n\\n\\n \\n\\nThe Retail Lead provides day-to-day operational support and workflow guidance to retail associates and program participants in partnership with store leadership.\\n\\n \\n\\nLeadership Competencies\\n\\n\\n \\n\\n\\n \\n\\n\\n\\t\\n\\t\\t\\n\\t\\t\\t\\n\\t\\t\\tLeadership Competency\\n\\t\\t\\t\\n\\t\\t\\t\\n\\t\\t\\tTeam, Departmental, Corporate Leader\\n\\t\\t\\t\\n\\t\\t\\n\\t\\t\\n\\t\\t\\t\\n\\t\\t\\tOUR TEAM \\n\\t\\t\\t\\n\\t\\t\\n\\t\\t\\n\\t\\t\\t\\n\\t\\t\\tEmotional Maturity and Respect\\n\\t\\t\\t\\n\\t\\t\\t\\n\\t\\t\\tThinks about how their actions affect others and acts accordingly. Manages personal emotions and escalates sensitive issues to the appropriate level of management.\\n\\t\\t\\t\\n\\t\\t\\n\\t\\t\\n\\t\\t\\t\\n\\t\\t\\tIntegrity\\n\\t\\t\\t\\n\\t\\t\\t\\n\\t\\t\\tCan be counted on and trusted; models professional ethics by acting honestly and with consistency.\\n\\t\\t\\t\\n\\t\\t\\n\\t\\t\\n\\t\\t\\t\\n\\t\\t\\tCapacity for Change and Innovation\\n\\t\\t\\t\\n\\t\\t\\t\\n\\t\\t\\tOpen to new ideas and ways of doing things; contributes ideas collaboratively to improve processes or programs.\\n\\t\\t\\t\\n\\t\\t\\n\\t\\t\\n\\t\\t\\t\\n\\t\\t\\tInterpersonal Skills\\n\\t\\t\\t\\n\\t\\t\\t\\n\\t\\t\\tBuilds relationships and works well with others; listens to understand and responds appropriately.\\n\\t\\t\\t\\n\\t\\t\\n\\t\\t\\n\\t\\t\\t\\n\\t\\t\\tCommitment to Development and Empowerment of Self and Others\\n\\t\\t\\t\\n\\t\\t\\t\\n\\t\\t\\tCompletes required training and pursues continuous growth on the job; supports others in becoming self-sufficient and reaching their potential.\\n\\t\\t\\t\\n\\t\\t\\n\\t\\t\\n\\t\\t\\t\\n\\t\\t\\tOUR COMMUNITY\\n\\t\\t\\t\\n\\t\\t\\n\\t\\t\\n\\t\\t\\t\\n\\t\\t\\tCommitment to Goodwill’s Mission, Vision, and Values\\n\\t\\t\\t\\n\\t\\t\\t\\n\\t\\t\\tActions are consistent with Goodwill’s Mission, Vision, and Values. Reinforces mission and values with team members and the community.\\n\\t\\t\\t\\n\\t\\t\\n\\t\\t\\n\\t\\t\\t\\n\\t\\t\\tCommitment to Diversity, Equity, and Inclusion\\n\\t\\t\\t\\n\\t\\t\\t\\n\\t\\t\\tWorks effectively with people of different backgrounds, experiences, and perspectives. Champions inclusion in the store environment.\\n\\t\\t\\t\\n\\t\\t\\n\\t\\t\\n\\t\\t\\t\\n\\t\\t\\tCommunity and Service\\n\\t\\t\\t\\n\\t\\t\\t\\n\\t\\t\\tDemonstrates genuine interest in helping others and making a difference in the community through day-to-day work.\\n\\t\\t\\t\\n\\t\\t\\n\\t\\t\\n\\t\\t\\t\\n\\t\\t\\tOUR GROWTH\\n\\t\\t\\t\\n\\t\\t\\n\\t\\t\\n\\t\\t\\t\\n\\t\\t\\tCommitment to Excellence and Customer Service\\n\\t\\t\\t\\n\\t\\t\\t\\n\\t\\t\\tConsistently meets goals and delivers outstanding service to customers, donors, and program participants.\\n\\t\\t\\t\\n\\t\\t\\n\\t\\t\\n\\t\\t\\t\\n\\t\\t\\tBusiness Acumen\\n\\t\\t\\t\\n\\t\\t\\t\\n\\t\\t\\tMakes sound decisions by interpreting information accurately and applying learning effectively across situations.\\n\\t\\t\\t\\n\\t\\t\\n\\t\\t\\n\\t\\t\\t\\n\\t\\t\\tStewardship and Accountability\\n\\t\\t\\t\\n\\t\\t\\t\\n\\t\\t\\tTakes care of company property and takes responsibility and ownership of personal actions and outcomes.\\n\\t\\t\\t\\n\\t\\t\\n\\t\\n\",\"employmentType\":\"FULL_TIME\",\"hiringOrganization\":{\"@type\":\"Organization\",\"name\":\"HEART OF TEXAS GOODWILL INDUSTRIES\",\"logo\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=D219F7D5819692BCD47CC99BD69B4E5E\"},\"jobLocation\":{\"@type\":\"Place\",\"address\":{\"streetAddress\":\"1000 E Waco Dr\",\"addressLocality\":\"Waco\",\"addressRegion\":\"TX\",\"postalCode\":76704,\"addressCountry\":\"USA\"}},\"qualifications\":\"Qualification Requirements\\n\\n\\n \\n\\n\\n \\n\\nTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.\\n\\nReasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.\\n\\n \\n\\n\\n\\t A criminal background check is required; consideration will be given to applicants with criminal histories in accordance with applicable law.\\n\\tMust be willing to accept instructions and carry them out with minimal supervision.\\n\\tMust be able to work cooperatively with others.\\n\\tMust be able to identify potential problem areas and implement procedures to reduce their impact on store operations and HOT Goodwill.\\n\\n\\n \\n\\nEducation and/or Experience\\n\\n\\n \\n\\n\\n \\n\\nMinimum Requirements\\n\\n\\n\\tHigh school diploma or equivalent required.\\n\\tExperience in retail, including supervisory or team lead responsibilities.\\n\\tExperience working with people of diverse backgrounds and experiences.\\n\\tDemonstrated ability to assist in managing daily store operations, including inventory, merchandising, and staffing.\\n\\tExperience coaching and supporting team members to achieve performance goals.\\n\\tFamiliarity with loss prevention, safety procedures, and adherence to company policies.\\n\\tStrong problem-solving and customer service skills, including the ability to handle escalated customer or operational issues.\\n\\tAbility to support administrative tasks, scheduling, and achievement of store performance objectives.\\n\\n\\n \\n\\nKnowledge, Skills, and Abilities\\n\\n• Ability to follow written and verbal instructions.\\n• Strong organizational skills and attention to detail.\\n• Ability to work effectively both independently and collaboratively.\\n• Strong customer service and communication skills.\\n• Ability to complete assignments accurately and on time.\\n• Ability to read and interpret safety rules, operating instructions, procedural manuals, and reports.\\n• Ability to accurately handle financial transactions and maintain cash accountability.\\n\\n \\n\\nCore Competencies\\n\\n\\n \\n\\n\\n \\n\\n\\n\\t\\n\\t\\t\\n\\t\\t\\t\\n\\t\\t\\t\\n\\t\\t\\t\\tCustomer Service Excellence\\n\\t\\t\\t\\tFront-End Operations\\n\\t\\t\\t\\tCash Handling & Accountability\\n\\t\\t\\t\\tTeamwork & Collaboration\\n\\t\\t\\t\\n\\t\\t\\t\\n\\t\\t\\t\\n\\t\\t\\t\\n\\t\\t\\t\\tCommunication & Interpersonal Skills\\n\\t\\t\\t\\tProblem-Solving & Critical Thinking\\n\\t\\t\\t\\tMerchandising Support\\n\\t\\t\\t\\tTime Management & Prioritization\\n\\t\\t\\t\\tProfessionalism & Integrity\\n\\t\\t\\t\\n\\t\\t\\t\\n\\t\\t\\n\\t\\n\\n\\n \\n\\nPhysical Demands\\n\\n\\n \\n\\n\\n \\n\\nThe physical demands described below are representative of those that must typically be met to successfully perform the essential functions of this job.\\n\\nReasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.\\n\\n \\n\\nWhile performing the duties of this job, the employee is typically required to:\\n\\n\\n\\tStand and walk for extended periods, with frequent bending, twisting, reaching, and use of hands and arms throughout the shift.\\n\\tRegularly lift and carry up to 30 pounds; occasionally lift and carry up to 50 pounds.\\n\\n\\n\\n \\n\\nWork Environment\\n\\n \\n\\n\\n \\n\\nThe work environment characteristics described below are representative of those an employee typically encounters while performing the essential functions of this job.\\n\\nReasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.\\n\\n \\n\\nThe employee regularly works in a retail store environment and is exposed to airborne particles (including dust and lint from donated goods). The noise level ranges from quiet to very noisy depending on customer volume and operational activity. The employee may work varied shifts, including evenings and weekends.\\n\\n \\n\\n \\n\\n \\n\\n \\n\\n \\n\\n\\n\\t\\n\\t\\t\\n\\t\\t\\t\\n\\t\\t\\tDiscrimination Reports\\n\\n\\t\\t\\tIt is the policy of Heart of Texas Goodwill to ensure equal employment opportunity in accordance with all state and federal regulations and guidelines. Employment discrimination against employees and applicants due to race, color, religion, sex (including sexual harassment), national origin, disability, age (40 years old or more), military status, or veteran status is illegal. Any employee who believes they have been discriminated against may file a complaint with the Compliance Officer.\\n\\n\\t\\t\\tPoint of Contact: Compliance Officer | 1700 S New Road, Waco TX 76711 | 254-753-7337 ext. 450 | [email protected]\\n\\t\\t\\t\\n\\t\\t\\n\\t\\n\",\"experienceRequirements\":\"Qualification Requirements\\n\\n\\n \\n\\n\\n \\n\\nTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.\\n\\nReasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.\\n\\n \\n\\n\\n\\t A criminal background check is required; consideration will be given to applicants with criminal histories in accordance with applicable law.\\n\\tMust be willing to accept instructions and carry them out with minimal supervision.\\n\\tMust be able to work cooperatively with others.\\n\\tMust be able to identify potential problem areas and implement procedures to reduce their impact on store operations and HOT Goodwill.\\n\\n\\n \\n\\nEducation and/or Experience\\n\\n\\n \\n\\n\\n \\n\\nMinimum Requirements\\n\\n\\n\\tHigh school diploma or equivalent required.\\n\\tExperience in retail, including supervisory or team lead responsibilities.\\n\\tExperience working with people of diverse backgrounds and experiences.\\n\\tDemonstrated ability to assist in managing daily store operations, including inventory, merchandising, and staffing.\\n\\tExperience coaching and supporting team members to achieve performance goals.\\n\\tFamiliarity with loss prevention, safety procedures, and adherence to company policies.\\n\\tStrong problem-solving and customer service skills, including the ability to handle escalated customer or operational issues.\\n\\tAbility to support administrative tasks, scheduling, and achievement of store performance objectives.\\n\\n\\n \\n\\nKnowledge, Skills, and Abilities\\n\\n• Ability to follow written and verbal instructions.\\n• Strong organizational skills and attention to detail.\\n• Ability to work effectively both independently and collaboratively.\\n• Strong customer service and communication skills.\\n• Ability to complete assignments accurately and on time.\\n• Ability to read and interpret safety rules, operating instructions, procedural manuals, and reports.\\n• Ability to accurately handle financial transactions and maintain cash accountability.\\n\\n \\n\\nCore Competencies\\n\\n\\n \\n\\n\\n \\n\\n\\n\\t\\n\\t\\t\\n\\t\\t\\t\\n\\t\\t\\t\\n\\t\\t\\t\\tCustomer Service Excellence\\n\\t\\t\\t\\tFront-End Operations\\n\\t\\t\\t\\tCash Handling & Accountability\\n\\t\\t\\t\\tTeamwork & Collaboration\\n\\t\\t\\t\\n\\t\\t\\t\\n\\t\\t\\t\\n\\t\\t\\t\\n\\t\\t\\t\\tCommunication & Interpersonal Skills\\n\\t\\t\\t\\tProblem-Solving & Critical Thinking\\n\\t\\t\\t\\tMerchandising Support\\n\\t\\t\\t\\tTime Management & Prioritization\\n\\t\\t\\t\\tProfessionalism & Integrity\\n\\t\\t\\t\\n\\t\\t\\t\\n\\t\\t\\n\\t\\n\\n\\n \\n\\nPhysical Demands\\n\\n\\n \\n\\n\\n \\n\\nThe physical demands described below are representative of those that must typically be met to successfully perform the essential functions of this job.\\n\\nReasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.\\n\\n \\n\\nWhile performing the duties of this job, the employee is typically required to:\\n\\n\\n\\tStand and walk for extended periods, with frequent bending, twisting, reaching, and use of hands and arms throughout the shift.\\n\\tRegularly lift and carry up to 30 pounds; occasionally lift and carry up to 50 pounds.\\n\\n\\n\\n \\n\\nWork Environment\\n\\n \\n\\n\\n \\n\\nThe work environment characteristics described below are representative of those an employee typically encounters while performing the essential functions of this job.\\n\\nReasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.\\n\\n \\n\\nThe employee regularly works in a retail store environment and is exposed to airborne particles (including dust and lint from donated goods). The noise level ranges from quiet to very noisy depending on customer volume and operational activity. The employee may work varied shifts, including evenings and weekends.\\n\\n \\n\\n \\n\\n \\n\\n \\n\\n \\n\\n\\n\\t\\n\\t\\t\\n\\t\\t\\t\\n\\t\\t\\tDiscrimination Reports\\n\\n\\t\\t\\tIt is the policy of Heart of Texas Goodwill to ensure equal employment opportunity in accordance with all state and federal regulations and guidelines. Employment discrimination against employees and applicants due to race, color, religion, sex (including sexual harassment), national origin, disability, age (40 years old or more), military status, or veteran status is illegal. Any employee who believes they have been discriminated against may file a complaint with the Compliance Officer.\\n\\n\\t\\t\\tPoint of Contact: Compliance Officer | 1700 S New Road, Waco TX 76711 | 254-753-7337 ext. 450 | [email protected]\\n\\t\\t\\t\\n\\t\\t\\n\\t\\n\",\"industry\":\"Retail\",\"validThrough\":\"-0001-11-30\"}",
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"qualifications": "<p style=\"margin-top:13px;margin-bottom:4px;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\"><b><span style=\"font-size:12pt;\"><span style=\"font-family:'Roboto Slab';\"><span style=\"color:#1f3864;\">Qualification Requirements</span></span></span></b></span></span></p>\n\n<div style=\"border-bottom:solid #2e75b6 1pt;padding:0in 0in 1pt 0in;\">\n<p style=\"border:none;padding:0in;\"> </p>\n</div>\n\n<p style=\"margin-top:3px;\"> </p>\n\n<p style=\"margin-top:3px;margin-bottom:3px;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\"><span><span style=\"color:#404040;\">To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.</span></span></span></span></p>\n\n<p style=\"margin-top:3px;margin-bottom:3px;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\"><i><span><span style=\"color:#404040;\">Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.</span></span></i></span></span></p>\n\n<p style=\"margin-top:3px;\"> </p>\n\n<ul style=\"margin-top:2px;margin-bottom:2px;\">\n\t<li style=\"margin-top:2px;margin-bottom:2px;\"><span style=\"font-size:10pt;\"><span><span style=\"font-family:Arial, sans-serif;\"><span><span style=\"color:#404040;\"> A criminal background check is required; consideration will be given to applicants with criminal histories in accordance with applicable law.</span></span></span></span></span></li>\n\t<li style=\"margin-top:2px;margin-bottom:2px;\"><span style=\"font-size:10pt;\"><span><span style=\"font-family:Arial, sans-serif;\"><span><span style=\"color:#404040;\">Must be willing to accept instructions and carry them out with minimal supervision.</span></span></span></span></span></li>\n\t<li style=\"margin-top:2px;margin-bottom:2px;\"><span style=\"font-size:10pt;\"><span><span style=\"font-family:Arial, sans-serif;\"><span><span style=\"color:#404040;\">Must be able to work cooperatively with others.</span></span></span></span></span></li>\n\t<li style=\"margin-top:2px;margin-bottom:2px;\"><span style=\"font-size:10pt;\"><span><span style=\"font-family:Arial, sans-serif;\"><span><span style=\"color:#404040;\">Must be able to identify potential problem areas and implement procedures to reduce their impact on store operations and HOT Goodwill.</span></span></span></span></span></li>\n</ul>\n\n<p style=\"margin-top:13px;margin-bottom:4px;\"> </p>\n\n<p style=\"margin-top:13px;margin-bottom:4px;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\"><b><span style=\"font-size:12pt;\"><span style=\"font-family:'Roboto Slab';\"><span style=\"color:#1f3864;\">Education and/or Experience</span></span></span></b></span></span></p>\n\n<div style=\"border-bottom:solid #2e75b6 1pt;padding:0in 0in 1pt 0in;\">\n<p style=\"border:none;padding:0in;\"> </p>\n</div>\n\n<p style=\"margin-top:11px;margin-bottom:4px;\"> </p>\n\n<p style=\"margin-top:11px;margin-bottom:4px;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\"><b><span><span style=\"color:#2e75b6;\">Minimum Requirements</span></span></b></span></span></p>\n\n<ul style=\"margin-top:2px;margin-bottom:2px;\">\n\t<li style=\"margin-top:2px;margin-bottom:2px;\"><span style=\"font-size:10pt;\"><span><span style=\"font-family:Arial, sans-serif;\"><span><span style=\"color:#404040;\">High school diploma or equivalent required.</span></span></span></span></span></li>\n\t<li style=\"margin-top:2px;margin-bottom:2px;\"><span style=\"font-size:10pt;\"><span><span style=\"font-family:Arial, sans-serif;\"><span><span style=\"color:#404040;\">Experience in retail, including supervisory or team lead responsibilities.</span></span></span></span></span></li>\n\t<li style=\"margin-top:2px;margin-bottom:2px;\"><span style=\"font-size:10pt;\"><span><span style=\"font-family:Arial, sans-serif;\"><span><span style=\"color:#404040;\">Experience working with people of diverse backgrounds and experiences.</span></span></span></span></span></li>\n\t<li style=\"margin-top:2px;margin-bottom:2px;\"><span style=\"font-size:10pt;\"><span><span style=\"font-family:Arial, sans-serif;\"><span><span style=\"color:#404040;\">Demonstrated ability to assist in managing daily store operations, including inventory, merchandising, and staffing.</span></span></span></span></span></li>\n\t<li style=\"margin-top:2px;margin-bottom:2px;\"><span style=\"font-size:10pt;\"><span><span style=\"font-family:Arial, sans-serif;\"><span><span style=\"color:#404040;\">Experience coaching and supporting team members to achieve performance goals.</span></span></span></span></span></li>\n\t<li style=\"margin-top:2px;margin-bottom:2px;\"><span style=\"font-size:10pt;\"><span><span style=\"font-family:Arial, sans-serif;\"><span><span style=\"color:#404040;\">Familiarity with loss prevention, safety procedures, and adherence to company policies.</span></span></span></span></span></li>\n\t<li style=\"margin-top:2px;margin-bottom:2px;\"><span style=\"font-size:10pt;\"><span><span style=\"font-family:Arial, sans-serif;\"><span><span style=\"color:#404040;\">Strong problem-solving and customer service skills, including the ability to handle escalated customer or operational issues.</span></span></span></span></span></li>\n\t<li style=\"margin-top:2px;margin-bottom:2px;\"><span style=\"font-size:10pt;\"><span><span style=\"font-family:Arial, sans-serif;\"><span><span style=\"color:#404040;\">Ability to support administrative tasks, scheduling, and achievement of store performance objectives.</span></span></span></span></span></li>\n</ul>\n\n<p style=\"margin-top:4px;\"> </p>\n\n<p style=\"margin-top:11px;margin-bottom:4px;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\"><b><span><span style=\"color:#2e75b6;\">Knowledge, Skills, and Abilities</span></span></b></span></span></p>\n\n<p><span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-family:'Open Sans';\"><span style=\"color:#404040;\">• Ability to follow written and verbal instructions.<br />\n• Strong organizational skills and attention to detail.<br />\n• Ability to work effectively both independently and collaboratively.<br />\n• Strong customer service and communication skills.<br />\n• Ability to complete assignments accurately and on time.<br />\n• Ability to read and interpret safety rules, operating instructions, procedural manuals, and reports.<br />\n• Ability to accurately handle financial transactions and maintain cash accountability.</span></span></span></span></p>\n\n<p style=\"margin-top:5px;\"> </p>\n\n<p style=\"margin-top:13px;margin-bottom:4px;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\"><b><span style=\"font-size:12pt;\"><span style=\"font-family:'Roboto Slab';\"><span style=\"color:#1f3864;\">Core Competencies</span></span></span></b></span></span></p>\n\n<div style=\"border-bottom:solid #2e75b6 1pt;padding:0in 0in 1pt 0in;\">\n<p style=\"border:none;padding:0in;\"> </p>\n</div>\n\n<p style=\"margin-top:3px;\"> </p>\n\n<table class=\"Table\" style=\"margin-left:8px;border-collapse:collapse;\" width=\"634\">\n\t<tbody>\n\t\t<tr>\n\t\t\t<td style=\"border-bottom:1px solid #b0b0b0;width:317px;padding:5px 8px 5px 8px;height:99px;background-color:#eaf1fb;border-top:1px solid #b0b0b0;border-right:1px solid #b0b0b0;border-left:1px solid #b0b0b0;\" valign=\"top\">\n\t\t\t<ul>\n\t\t\t\t<li style=\"margin-left:8px;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\"><b><span style=\"font-family:'Open Sans';\"><span style=\"color:#404040;\">Customer Service Excellence</span></span></b></span></span></li>\n\t\t\t\t<li style=\"margin-left:8px;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-family:'Open Sans';\">Front-End Operations</span></span></span></li>\n\t\t\t\t<li style=\"margin-left:8px;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-family:'Open Sans';\">Cash Handling & Accountability</span></span></span></li>\n\t\t\t\t<li style=\"margin-left:8px;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-family:'Open Sans';\">Teamwork & Collaboration</span></span></span></li>\n\t\t\t</ul>\n\t\t\t</td>\n\t\t\t<td style=\"border-bottom:1px solid #b0b0b0;width:317px;padding:5px 8px 5px 8px;height:99px;background-color:#eaf1fb;border-top:1px solid #b0b0b0;border-right:1px solid #b0b0b0;border-left:none;\" valign=\"top\">\n\t\t\t<ul>\n\t\t\t\t<li style=\"margin-left:8px;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-family:'Open Sans';\"><span style=\"color:#404040;\">Communication & Interpersonal Skills</span></span></span></span></li>\n\t\t\t\t<li style=\"margin-left:8px;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-family:'Open Sans';\">Problem-Solving & Critical Thinking</span></span></span></li>\n\t\t\t\t<li style=\"margin-left:8px;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-family:'Open Sans';\">Merchandising Support</span></span></span></li>\n\t\t\t\t<li style=\"margin-left:8px;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-family:'Open Sans';\">Time Management & Prioritization</span></span></span></li>\n\t\t\t\t<li style=\"margin-left:8px;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-family:'Open Sans';\">Professionalism & Integrity</span></span></span></li>\n\t\t\t</ul>\n\t\t\t</td>\n\t\t</tr>\n\t</tbody>\n</table>\n\n<p style=\"margin-top:5px;\"> </p>\n\n<p style=\"margin-top:13px;margin-bottom:4px;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\"><b><span style=\"font-size:12pt;\"><span style=\"font-family:'Roboto Slab';\"><span style=\"color:#1f3864;\">Physical Demands</span></span></span></b></span></span></p>\n\n<div style=\"border-bottom:solid #2e75b6 1pt;padding:0in 0in 1pt 0in;\">\n<p style=\"border:none;padding:0in;\"> </p>\n</div>\n\n<p style=\"margin-top:3px;\"> </p>\n\n<p style=\"margin-top:3px;margin-bottom:3px;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\"><span><span style=\"color:#404040;\">The physical demands described below are representative of those that must typically be met to successfully perform the essential functions of this job.</span></span></span></span></p>\n\n<p style=\"margin-top:3px;margin-bottom:3px;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\"><i><span><span style=\"color:#404040;\">Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.</span></span></i></span></span></p>\n\n<p style=\"margin-top:3px;\"> </p>\n\n<p style=\"margin-top:3px;margin-bottom:3px;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-family:'Open Sans';\"><span style=\"color:#404040;\">While performing the duties of this job, the employee is typically required to:</span></span></span></span></p>\n\n<ul style=\"margin-top:2px;margin-bottom:2px;\">\n\t<li style=\"margin-top:2px;margin-bottom:2px;\"><span style=\"font-size:10pt;\"><span><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-family:'Open Sans';\"><span style=\"color:#404040;\">Stand and walk for extended periods, with frequent bending, twisting, reaching, and use of hands and arms throughout the shift.</span></span></span></span></span></li>\n\t<li style=\"margin-top:2px;margin-bottom:2px;\"><span style=\"font-size:10pt;\"><span><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-family:'Open Sans';\"><span style=\"color:#404040;\">Regularly lift and carry up to 30 pounds; occasionally lift and carry up to 50 pounds.</span></span></span></span></span></li>\n</ul>\n\n<div style=\"border-bottom:solid #2e75b6 1pt;padding:0in 0in 1pt 0in;\">\n<p style=\"border:none;margin-top:13px;margin-bottom:4px;padding:0in;\"> </p>\n\n<p style=\"border:none;margin-top:13px;margin-bottom:4px;padding:0in;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\"><b><span style=\"font-size:12pt;\"><span style=\"font-family:'Roboto Slab';\"><span style=\"color:#1f3864;\">Work Environment</span></span></span></b></span></span></p>\n\n<p style=\"border:none;padding:0in;\"> </p>\n</div>\n\n<p style=\"margin-top:3px;\"> </p>\n\n<p style=\"margin-top:3px;margin-bottom:3px;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-family:'Open Sans';\"><span style=\"color:#404040;\">The work environment characteristics described below are representative of those an employee typically encounters while performing the essential functions of this job.</span></span></span></span></p>\n\n<p style=\"margin-top:3px;margin-bottom:3px;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\"><i><span style=\"font-family:'Open Sans';\"><span style=\"color:#404040;\">Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.</span></span></i></span></span></p>\n\n<p style=\"margin-top:3px;\"> </p>\n\n<p style=\"margin-top:3px;margin-bottom:3px;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-family:'Open Sans';\"><span style=\"color:#404040;\">The employee regularly works in a retail store environment and is exposed to airborne particles (including dust and lint from donated goods). The noise level ranges from quiet to very noisy depending on customer volume and operational activity. The employee may work varied shifts, including evenings and weekends.</span></span></span></span></p>\n\n<p style=\"margin-top:3px;margin-bottom:3px;\"> </p>\n\n<p style=\"margin-top:3px;margin-bottom:3px;\"> </p>\n\n<p style=\"margin-top:3px;margin-bottom:3px;\"> </p>\n\n<p style=\"margin-top:3px;margin-bottom:3px;\"> </p>\n\n<p style=\"margin-top:3px;margin-bottom:3px;\"> </p>\n\n<table class=\"Table\" style=\"margin-left:11px;border-collapse:collapse;\" width=\"624\">\n\t<tbody>\n\t\t<tr>\n\t\t\t<td style=\"border-bottom:1px solid #001489;width:624px;padding:7px 11px 7px 11px;background-color:#eaf1fb;border-top:1px solid #001489;border-right:1px solid #001489;border-left:1px solid #001489;\" valign=\"top\">\n\t\t\t<p style=\"margin-bottom:4px;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\"><b><span style=\"font-size:9pt;\"><span style=\"font-family:'Open Sans';\"><span style=\"color:#404040;\">Discrimination Reports</span></span></span></b></span></span></p>\n\n\t\t\t<p style=\"margin-bottom:4px;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-size:8pt;\"><span style=\"font-family:'Open Sans';\"><span style=\"color:#404040;\">It is the policy of Heart of Texas Goodwill to ensure equal employment opportunity in accordance with all state and federal regulations and guidelines. Employment discrimination against employees and applicants due to race, color, religion, sex (including sexual harassment), national origin, disability, age (40 years old or more), military status, or veteran status is illegal. Any employee who believes they have been discriminated against may file a complaint with the Compliance Officer.</span></span></span></span></span></p>\n\n\t\t\t<p><span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\"><b><span style=\"font-size:8pt;\"><span style=\"font-family:'Open Sans';\"><span style=\"color:#404040;\">Point of Contact: </span></span></span></b><span style=\"font-size:8pt;\"><span style=\"font-family:'Open Sans';\"><span style=\"color:#404040;\">Compliance Officer | 1700 S New Road, Waco TX 76711 | 254-753-7337 ext. 450 | [email protected]</span></span></span></span></span></p>\n\t\t\t</td>\n\t\t</tr>\n\t</tbody>\n</table>",
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"date": "2023-08-16T08:15:43.000Z",
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"jobTitle": "Retail Lead",
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"locations": "8 1000 E Waco Dr - Waco, TX 76704",
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"description": "Job Summary\n\n\n \n\n\n \n\nThe Retail Lead supports daily retail operations by promoting excellent customer service, efficient front-end operations, and a w...",
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