Home › Companies › Orion180 Insurance Services LLC › Product Support Analyst
Product Support Analyst
Orion180 Insurance Services LLC · Irving, TX, United States · On Site · Active · Rippling ATS
Job facts
| Field | Value |
|---|---|
| Company | Orion180 Insurance Services LLC |
| Title | Product Support Analyst |
| Normalized title | - |
| Department / team | Innovation and Technology |
| Location | Irving, TX, United States |
| Work model | On Site |
| Employment type | Full Time |
| Salary | - |
| Status | active |
| ATS provider | Rippling ATS |
| Posted / first seen | 2026-06-05 / 2026-06-06 |
| Changed / last seen | 2026-06-06 / 2026-06-06 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from Orion180 Insurance Services LLC. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through Rippling ATS. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in Irving. | Open |
| Department jobs | Active postings in Innovation and Technology. | Open |
| Work model jobs | Active On Site postings. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | Orion180 Insurance Services LLC |
| Source | bdf23e95-c763-4a43-8e82-79d0ba5c2ce9 |
| ATS provider | Rippling ATS |
Description
company
At Orion180, we don’t just stand out for what we do; we shine because of how we do it. Our mission is to deliver an exceptional insurance experience through innovative technology, unparalleled customer service, and a comprehensive suite of products. Our vision is to be the premier global provider of insurance solutions and redefine the insurance industry.
O rion180 is proud to call three vibrant cities home. Our headquarters on Florida’s stunning Space Coast in Melbourne offers an exceptional quality of life, with affordable housing, excellent transportation, and close proximity to major cities like Orlando, Tampa, and Miami. Our Irving, Texas, office places us in a dynamic center of culture, business, and entertainment, keeping us closely connected to innovation and growth. Our Draper, Utah, location, nestled in the heart of the Salt Lake Valley, connects us to a rapidly growing tech ecosystem and provides access to the outdoor lifestyle and natural beauty the region is known for.
role
Join our Team as a Product Support Analyst in our Innovation & Technology department!
We are seeking a Product Support Analyst to serve as the L2/L3 escalation point for our connected device portfolio. This role sits within the Product team, reports directly to the Product Manager, and partners closely with Insurance CX, engineering, and the manufacturer to resolve technical issues that exceed frontline support scope.
The Product Support Analyst owns escalated technical resolution, drives root-cause analysis for recurring issues, and feeds product insights back into the backlog and firmware roadmap. This role is foundational to building Orion180's internal IoT product operations function and will be cross trained with the IoT Product Logistics Coordinator to ensure full coverage across the product portfolio.
WHAT YOU’LL DO:
Technical Escalation Resolution:
Receive L2/L3 escalations from Insurance CX (via OmniDesk, phone, and email) when frontline support cannot resolve policyholder issues Diagnose and resolve technical issues that exceed CX scope, including device connectivity, Wi-Fi pairing, sensor sync, valve behavior, mobile app diagnostics, and firmware-related anomalies Reproduce reported issues, isolate root cause, and document repro steps with logs for engineering escalation when needed Manage open tickets through closure with clear policyholder communication and resolution SLAs
Field Resolution Coordination:
Coordinate plumber dispatch with referral partners (Cinch, Thumbtack) when remote troubleshooting cannot resolve in-home issues Liaise with engineering for code-level or firmware fixes; act as the bridge between policyholder reports and the engineering backlog
Knowledge Management & Enablement:
Build and maintain the L2/L3 knowledge base, troubleshooting runbooks, and resolution playbooks Feed updates into CX-facing playbooks so escalations are caught and resolved earlier in the support flow Track recurring issue patterns and surface them to the Product Manager to inform backlog prioritization and firmware decisions
Install Conversion Support:
Partner with the Logistics Coordinator to execute structured outreach to the shipped-notinstalled cohort, addressing technical concerns that block installation Deliver consistent customer education on install requirements (inside placement, upstream of water heater and softener)
Reporting & Product Feedback:
Produce operational reporting on escalation volume, resolution time, recurring issue categories, and RMA technical trends Contribute to standalone sales readiness (Amazon storefront, direct web store) by supporting customer-facing technical content and FAQ buildout Support operational readiness for additional IoT device launches as they come into scope
WHAT WE’RE LOOKING FOR:
Education and Work Authorization
Bachelor's degree in a technical or related field (or equivalent experience) U.S. Citizen or Green Card Holder is required
Experience
2-4 years of technical support, customer support, or product support experience, ideally with hardware, IoT, or connected device products Strong troubleshooting and root-cause analysis Ability to navigate ticketing platforms (OmniDesk, Zendesk, ServiceNow, or similar) Organizational skills and the ability to manage multiple open escalations Self-starter mindset and comfortable on a fast-moving team
Preferred Skills:
Experience supporting IoT or smart-home products (Wi-Fi pairing, mobile app diagnostics, firmware OTA Familiarity with insurance operations (policy lifecycle, claims, endorsements) or Insurtech products Exposure to manufacturer or third-party vendor coordination Experience contributing to knowledge bases, FAQs, or support documentation Familiarity with reporting tools (Power BI, Excel) for tracking operational metrics Background that includes some logistics, fulfillment, or vendor coordination to support cross coverage with the Logistics Coordinator
WHAT’S IN IT FOR YOU:
Join Our Team & Make an Impact! At Orion180, we don’t just meet expectations, we exceed them. If you’re ready to take your career to the next level and be part of a growing, forward-thinking company, apply today!
Dynamic Environment: On-site role with a fast-paced and collaborative team culture . Results-driven office where your contributions make a real impact. Compensation: Competitive base pay and performance bonuses. Career Growth: M entorship, growth tracks, and professional development. Benefits: Medical, dental, vision, 401k, paid holidays, PTO and more!
The office environment is fast-paced and collaborative. An employee must be willing and able to work their regularly assigned work schedule onsite, and in times of need, be able to work an extended schedule depending on company or departmental needs, project requirements, or customer demands.
While performing general duties for this position, the employee is regularly required to sit, stand, and/or walk around (including the use of stairs). Other demands include the ability to openly communicate with others by talking, listening, comprehending, and reading; being able to lift light objects (
Orion180 is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Reasonable accommodations are available for qualified individuals with disabilities during the application process. Applicants who need accommodations may email [email protected] to request assistance.
Full job record
| Job ID | 87f4fa3f8b71735a217f906eb567d23490984620 |
| Org ID | 30480430-c35a-4b9f-9d4e-cbb4f9164f81 |
| Source ID | bdf23e95-c763-4a43-8e82-79d0ba5c2ce9 |
| Board ID | bdf23e95-c763-4a43-8e82-79d0ba5c2ce9 |
| Provider | rippling |
| Provider Job Key | 7d09e38a-00f8-421e-9d17-6f1b5eca9b0b |
| Title | Product Support Analyst |
| Normalized Title | — |
| Status | active |
| Active | yes |
| Location Text | Irving, TX, United States |
| Department | Innovation and Technology |
| Team | — |
| Employment Type | full_time |
| Workplace Type | on_site |
| Remote Policy | — |
| Country | United States |
| Region | TX |
| City | Irving |
| Salary Raw | — |
| Salary Min | — |
| Salary Max | — |
| Salary Currency | — |
| Salary Period | — |
| Source URL | https://ats.rippling.com/orion180/jobs/7d09e38a-00f8-421e-9d17-6f1b5eca9b0b |
| Apply URL | https://ats.rippling.com/orion180/jobs/7d09e38a-00f8-421e-9d17-6f1b5eca9b0b |
| First Seen At | 2026-06-06 08:44:52Z |
| Last Seen At | 2026-06-06 08:44:52Z |
| Last Checked At | 2026-06-06 08:44:52Z |
| Last Changed At | 2026-06-06 08:44:52Z |
| Inactive At | — |
| Source Posted At | 2026-06-05 11:15:56Z |
| Source Updated At | — |
| Raw Payload Uri | s3://job-postings-prod-raw-590183727216/raw/provider=rippling/board=orion180/date=2026-06-06/2026-06-06T08-44-48-574Z-3f7de3242539e4a2b12de500197bd8419a6c7e832c1be2b5f1aeee5c5dd6b0e2.json |
Event Fields
{
"content_hash": "46fe1a81f5c22d4a36c1ad9d5a76b5da01d6d8ac0a5495e00a204c7766fed474",
"source_hash": "17a05f980685acd410e3cc90aa042ad710146e69f7bace3801729ddf29d024a1",
"last_changed_at": "2026-06-06T08:44:52.188Z",
"active_status": "active"
}Parsed Structured
{
"language": "en-us",
"location": {
"raw": "Irving, TX, United States",
"city": "Irving",
"region": "TX",
"country": "United States",
"is_remote": false,
"confidence": 0.98,
"workplace_type": "on_site"
},
"salary_max": null,
"salary_min": null,
"inferred_at": "2026-06-06T08:44:52.127Z",
"launch_scope": {
"reason": "english_us_canada",
"included": true,
"language": "en-us",
"location": {
"raw": "Irving, TX, United States",
"city": "Irving",
"region": "TX",
"country": "United States",
"is_remote": false,
"confidence": 0.98,
"workplace_type": "on_site"
},
"countries": [
"United States"
]
},
"remote_policy": null,
"salary_period": null,
"workplace_type": "on_site",
"salary_currency": null
}Extensions
{}Native Structured
{
"list_job": {
"id": "7d09e38a-00f8-421e-9d17-6f1b5eca9b0b",
"url": "https://ats.rippling.com/orion180/jobs/7d09e38a-00f8-421e-9d17-6f1b5eca9b0b",
"name": "Product Support Analyst ",
"language": "en-US",
"locations": [
{
"city": "Irving",
"name": "Irving, TX",
"state": "Texas",
"country": "United States",
"stateCode": "TX",
"countryCode": "US",
"workplaceType": "ON_SITE"
}
],
"department": {
"name": "Innovation and Technology"
}
},
"detail_job": {
"url": "https://ats.rippling.com/orion180/jobs/7d09e38a-00f8-421e-9d17-6f1b5eca9b0b",
"name": "Product Support Analyst ",
"uuid": "7d09e38a-00f8-421e-9d17-6f1b5eca9b0b",
"board": {
"logo": {
"url": "https://secured-assets.ripplingcdn.com/us1/ats/68a4ca41daae1639ac1f3fa7/ats_public/ca494243a8134e8fb282f16bfac3e708-sensitive.png?Expires=1780821890&Signature=CV0z6cnQR0M7LkHQBfDlmhhnodQ8QP10uRPSFfzhnT1DhXunHuUDUhD-X~gRgD5K-s8xkHYjU3GNnm4QEjmQsB1PCc1cHZdCWO-g8a-0RSAtPwxSfEo9Sd4FQzaUuuFix9puzt23ZBDr4YNEplNAATxl9eODk-8zgSlySJutnDORf3fkXueck8j4-cyOaMHBcTsAZBF2h9CGzsN~eKdIdi4F~1p-WZW10IoczjK8tR3-bcGascH-dW2msFt1xR8Ccz2TMPXUnihBXBq-1R7rptRfpNa6zUKOJlm3HLblvQgI53vCvxlVmb1E7aoye5HNyWj9-47JFfh2CGERCkHTDA__&Key-Pair-Id=K2SM3GXN9F9XGM",
"name": "Orion 180 Insurance Logo.png",
"type": "image/png"
},
"slug": "orion180",
"title": "Orion180 Insurance Services LLC",
"banner": {
"url": null,
"name": "",
"type": ""
},
"boardURL": "https://ats.rippling.com/orion180/jobs",
"fontType": "ARIAL_SANS_SERIF",
"subtitle": null,
"boardType": "RIPPLING",
"linkColor": "#d50032",
"buttonColor": "#000000",
"legalNotice": "<meta name=\"rteConfig\" content=\"{"version":"0.400.0","producedBy":"block","themeName":"berry"}\"><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><a href=\"https://orion180.com/privacy-policy\" target=\"_blank\" rel=\"noreferrer\" class=\"css-173makr-linkStyle\" style=\"color:rgb(30,74,169);cursor:pointer;\"><span style=\"white-space:pre-wrap;\">https://orion180.com/privacy-policy</span></a></p>",
"buttonTextColor": null,
"noOpeningsMessage": null,
"groupJobsByLocation": true,
"showBoardLogoOnJobPost": true,
"showCompanyInfoUnderJobPost": false
},
"createdOn": "2026-06-05T04:15:56.136000-07:00",
"department": {
"name": "Innovation and Technology",
"base_department": "Innovation and Technology",
"department_tree": [
"Innovation and Technology"
]
},
"companyName": "Orion180 Insurance Services LLC",
"description": {
"role": "<meta><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:13pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"font-size:13pt;white-space:pre-wrap;\">Join our Team as a Product Support Analyst in our Innovation & Technology department!</strong></b></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:13pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:13pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"font-size:13pt;white-space:pre-wrap;\">We are seeking a </span><b><strong style=\"font-size:13pt;white-space:pre-wrap;\">Product Support Analyst</strong></b><span style=\"font-size:13pt;white-space:pre-wrap;\"> to serve as the L2/L3 escalation point for our connected device portfolio. This role sits within the Product team, reports directly to the Product Manager, and partners closely with Insurance CX, engineering, and the manufacturer to resolve technical issues that exceed frontline support scope.</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:13pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:13pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"font-size:13pt;white-space:pre-wrap;\">The Product Support Analyst owns escalated technical resolution, drives root-cause analysis for recurring issues, and feeds product insights back into the backlog and firmware roadmap. This role is foundational to building Orion180's internal IoT product operations function and will be cross trained with the IoT Product Logistics Coordinator to ensure full coverage across the product portfolio.</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:13pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:13pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"font-size:13pt;white-space:pre-wrap;\">WHAT YOU’LL DO:</strong></b></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:13pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:13pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"font-size:13pt;white-space:pre-wrap;\">Technical Escalation Resolution:</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:13pt;white-space:pre-wrap;\"> Receive L2/L3 escalations from Insurance CX (via OmniDesk, phone, and email) when frontline support cannot resolve policyholder issues</span></li><li style=\"font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:13pt;white-space:pre-wrap;\">Diagnose and resolve technical issues that exceed CX scope, including device connectivity, Wi-Fi pairing, sensor sync, valve behavior, mobile app diagnostics, and firmware-related anomalies</span></li><li style=\"font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:13pt;white-space:pre-wrap;\">Reproduce reported issues, isolate root cause, and document repro steps with logs for engineering escalation when needed</span></li><li style=\"font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:9pt;white-space:pre-wrap;\"> </span><span style=\"font-size:13pt;white-space:pre-wrap;\">Manage open tickets through closure with clear policyholder communication and resolution SLAs</span></li></ul><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:13pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:13pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"font-size:13pt;white-space:pre-wrap;\">Field Resolution Coordination:</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:13pt;white-space:pre-wrap;\">Coordinate plumber dispatch with referral partners (Cinch, Thumbtack) when remote troubleshooting cannot resolve in-home issues</span></li><li style=\"font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:13pt;white-space:pre-wrap;\">Liaise with engineering for code-level or firmware fixes; act as the bridge between policyholder reports and the engineering backlog</span></li></ul><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:13pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:13pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"font-size:13pt;white-space:pre-wrap;\">Knowledge Management & Enablement:</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:13pt;white-space:pre-wrap;\">Build and maintain the L2/L3 knowledge base, troubleshooting runbooks, and resolution playbooks</span></li><li style=\"font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:13pt;white-space:pre-wrap;\">Feed updates into CX-facing playbooks so escalations are caught and resolved earlier in the support flow</span></li><li style=\"font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:13pt;white-space:pre-wrap;\">Track recurring issue patterns and surface them to the Product Manager to inform backlog prioritization and firmware decisions</span></li></ul><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:13pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:13pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"font-size:13pt;white-space:pre-wrap;\">Install Conversion Support:</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:13pt;white-space:pre-wrap;\">Partner with the Logistics Coordinator to execute structured outreach to the shipped-notinstalled cohort, addressing technical concerns that block installation</span></li><li style=\"font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:13pt;white-space:pre-wrap;\">Deliver consistent customer education on install requirements (inside placement, upstream of water heater and softener)</span></li></ul><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:13pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:13pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"font-size:13pt;white-space:pre-wrap;\">Reporting & Product Feedback:</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:13pt;white-space:pre-wrap;\">Produce operational reporting on escalation volume, resolution time, recurring issue categories, and RMA technical trends</span></li><li style=\"font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:9pt;white-space:pre-wrap;\"> </span><span style=\"font-size:13pt;white-space:pre-wrap;\">Contribute to standalone sales readiness (Amazon storefront, direct web store) by supporting customer-facing technical content and FAQ buildout</span></li><li style=\"font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:13pt;white-space:pre-wrap;\">Support operational readiness for additional IoT device launches as they come into scope</span></li></ul><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:13pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:13pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"font-size:13pt;white-space:pre-wrap;\">WHAT WE’RE LOOKING FOR:</strong></b></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:13pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:13pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"font-size:13pt;white-space:pre-wrap;\">Education and Work Authorization</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:13pt;white-space:pre-wrap;\">Bachelor's degree in a technical or related field (or equivalent experience)</span></li><li style=\"font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:13pt;white-space:pre-wrap;\">U.S. Citizen or Green Card Holder is required</span></li></ul><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:13pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:13pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"font-size:13pt;white-space:pre-wrap;\">Experience</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:13pt;white-space:pre-wrap;\">2-4 years of technical support, customer support, or product support experience, ideally with hardware, IoT, or connected device products</span></li><li style=\"font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:13pt;white-space:pre-wrap;\">Strong troubleshooting and root-cause analysis</span></li><li style=\"font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:13pt;white-space:pre-wrap;\">Ability to navigate ticketing platforms (OmniDesk, Zendesk, ServiceNow, or similar)</span></li><li style=\"font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:13pt;white-space:pre-wrap;\">Organizational skills and the ability to manage multiple open escalations </span></li><li style=\"font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:13pt;white-space:pre-wrap;\">Self-starter mindset and comfortable on a fast-moving team</span></li></ul><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:13pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:13pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"font-size:13pt;white-space:pre-wrap;\">Preferred Skills:</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:9pt;white-space:pre-wrap;\"> </span><span style=\"font-size:13pt;white-space:pre-wrap;\">Experience supporting IoT or smart-home products (Wi-Fi pairing, mobile app diagnostics, firmware OTA</span></li><li style=\"font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:13pt;white-space:pre-wrap;\">Familiarity with insurance operations (policy lifecycle, claims, endorsements) or Insurtech products</span></li><li style=\"font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:13pt;white-space:pre-wrap;\">Exposure to manufacturer or third-party vendor coordination</span></li><li style=\"font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:13pt;white-space:pre-wrap;\">Experience contributing to knowledge bases, FAQs, or support documentation</span></li><li style=\"font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:13pt;white-space:pre-wrap;\">Familiarity with reporting tools (Power BI, Excel) for tracking operational metrics</span></li><li style=\"font-size:14pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:14pt;white-space:pre-wrap;\">Background that includes some logistics, fulfillment, or vendor coordination to support cross coverage with the Logistics Coordinator</span></li></ul><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"font-size:11pt;white-space:pre-wrap;\">WHAT’S IN IT FOR YOU:</strong></b></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"font-size:11pt;white-space:pre-wrap;\"> </strong></b></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"font-size:11pt;white-space:pre-wrap;\">Join Our Team & Make an Impact! </strong></b><span style=\"font-size:11pt;white-space:pre-wrap;\">At Orion180, we don’t just meet expectations, we exceed them. If you’re ready to take your career to the next level and be part of a growing, forward-thinking company, apply today!</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"font-size:11pt;white-space:pre-wrap;\"> </strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;--listitem-marker-color:black;--listitem-marker-background-color:white;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:black;background-color:white;font-size:11pt;white-space:pre-wrap;\">Dynamic Environment: </span><span style=\"font-size:11pt;white-space:pre-wrap;\">On-site role with a fast-paced and collaborative team culture</span><span style=\"color:black;background-color:white;font-size:11pt;white-space:pre-wrap;\">. Results-driven office where your contributions make a real impact.</span></li><li style=\"font-size:11pt;--listitem-marker-color:black;--listitem-marker-background-color:white;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:black;background-color:white;font-size:11pt;white-space:pre-wrap;\">Compensation: Competitive base pay and performance bonuses.</span></li><li style=\"font-size:11pt;--listitem-marker-color:black;--listitem-marker-background-color:white;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:black;background-color:white;font-size:11pt;white-space:pre-wrap;\">Career Growth: M</span><span style=\"font-size:11pt;white-space:pre-wrap;\">entorship, growth tracks, and </span><span style=\"color:black;background-color:white;font-size:11pt;white-space:pre-wrap;\">professional development.</span></li><li style=\"font-size:11pt;--listitem-marker-color:black;--listitem-marker-background-color:white;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:black;background-color:white;font-size:11pt;white-space:pre-wrap;\">Benefits: Medical, dental, vision, 401k, paid holidays, PTO and more!</span></li></ul><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"background-color:white;font-size:11pt;white-space:pre-wrap;\"> </span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"color:black;font-size:11pt;white-space:pre-wrap;\">The office environment is fast-paced and collaborative.</span><span style=\"font-size:11pt;white-space:pre-wrap;\"> </span><span style=\"color:black;font-size:11pt;white-space:pre-wrap;\">An employee must be willing and able to work their regularly assigned work schedule onsite, and in times of need, be able to work an extended schedule depending on company or departmental needs, project requirements, or customer demands. </span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"background-color:white;font-size:11pt;white-space:pre-wrap;\"> </span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"color:black;background-color:white;font-size:11pt;white-space:pre-wrap;\">While performing general duties for this position, the employee is regularly required to sit, stand, and/or walk around (including the use of stairs). Other demands include the ability to openly communicate with others by talking, listening, comprehending, and reading; being able to lift light objects (<25 lbs); and using standard office equipment such as computers, printers, and phones. In addition, there is an occasional need to bend, twist, or squat down to open/close cabinets and reach for files or other standard office-type objects. </span><span style=\"background-color:white;font-size:11pt;white-space:pre-wrap;\"> </span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"color:black;background-color:white;font-size:11pt;white-space:pre-wrap;\">Orion180 is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. </span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"color:black;background-color:white;font-size:11pt;white-space:pre-wrap;\">Reasonable accommodations are available for qualified individuals with disabilities during the application process. Applicants who need accommodations may email </span><a href=\"mailto:[email protected]\" target=\"_blank\" class=\"css-173makr-linkStyle\" style=\"color:rgb(30,74,169);cursor:pointer;\"><span style=\"background-color:white;font-size:11pt;white-space:pre-wrap;\">[email protected]</span></a><span style=\"color:black;background-color:white;font-size:11pt;white-space:pre-wrap;\"> to request assistance. </span></p>",
"company": "<meta><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">At Orion180, we don’t just stand out for what we do; we shine because of how we do it. Our mission is to deliver an exceptional insurance experience through innovative technology, unparalleled customer service, and a comprehensive suite of products. Our vision is to be the premier global provider of insurance solutions and redefine the insurance industry. </span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">O</span><span style=\"white-space:pre-wrap;\">rion180 is proud to call three vibrant cities home. Our headquarters on Florida’s stunning Space Coast in Melbourne offers an exceptional quality of life, with affordable housing, excellent transportation, and close proximity to major cities like Orlando, Tampa, and Miami. Our Irving, Texas, office places us in a dynamic center of culture, business, and entertainment, keeping us closely connected to innovation and growth. Our Draper, Utah, location, nestled in the heart of the Salt Lake Valley, connects us to a rapidly growing tech ecosystem and provides access to the outdoor lifestyle and natural beauty the region is known for.</span></p>"
},
"workLocations": [
"Irving, TX"
],
"employmentType": {
"id": "Salaried, full-time",
"label": "SALARIED_FT"
},
"payRangeDetails": [],
"activeJobApplication": {
"basicQuestions": [
{
"oid": "first_name",
"title": "First name",
"required": true,
"fieldType": "SHORT_ANSWER"
},
{
"oid": "last_name",
"title": "Last name",
"required": true,
"fieldType": "SHORT_ANSWER"
},
{
"oid": "email",
"title": "Email",
"required": true,
"fieldType": "SHORT_ANSWER"
},
{
"oid": "current_company",
"title": "Current company",
"required": true,
"fieldType": "SHORT_ANSWER"
},
{
"oid": "phone_number",
"title": "Phone number",
"required": true,
"fieldType": "PHONE_NUMBER"
},
{
"oid": "location",
"title": "Location (city only)",
"required": true,
"fieldType": "SHORT_ANSWER"
},
{
"oid": "resume",
"title": "Resume",
"required": true,
"fieldType": "FILE"
},
{
"oid": "cover_letter",
"title": "Cover letter",
"required": false,
"fieldType": "FILE"
}
],
"customQuestions": null,
"additionalQuestions": [
{
"id": "6a22afeca6f33e4d5439503f",
"form": {
"sections": [],
"questions": [
{
"tags": [],
"title": "Do you now, or will you in the future, require sponsorship (e.g., H-1B, etc.) to work legally in the United States? (This includes sponsorship of E-3, H-1B, H-1B1, J-1, L-1, O-1, or TN visas, along with individuals in F-1 visa status, requiring ongoing support for either Curricular Practical Training (CPT) or Optional Practical Training (OPT).",
"canEdit": false,
"dataType": "select",
"isPrivate": false,
"uniqueKey": "6d89aa4a-3a5e-49ef-adaa-747a203341b5",
"intChoices": [],
"isRequired": true,
"strChoices": [
"Yes",
"No"
],
"description": "",
"questionType": "KNOCKOUT",
"allowComments": false,
"isOtherEnabled": false,
"isMultiSelectEnabled": true
},
{
"tags": [],
"title": "If hired, are you legally authorized to work in the United States",
"canEdit": false,
"dataType": "select",
"isPrivate": false,
"uniqueKey": "8c8e628e-5190-4b7a-9042-930c0a0de97e",
"intChoices": [],
"isRequired": true,
"strChoices": [
"Yes",
"No"
],
"questionType": "KNOCKOUT",
"allowComments": false,
"isOtherEnabled": false,
"isMultiSelectEnabled": true
},
{
"tags": [],
"title": "Do you currently have an active STEM OPT?",
"canEdit": false,
"dataType": "select",
"isPrivate": false,
"uniqueKey": "8e693aea-453d-4cd0-860b-f27518209b4a",
"intChoices": [],
"isRequired": true,
"strChoices": [
"Yes",
"No"
],
"questionType": "KNOCKOUT",
"allowComments": false,
"isOtherEnabled": false,
"isMultiSelectEnabled": true
},
{
"tags": [],
"title": "This position is a 5-day per week onsite role with no hybrid or remote options. Are you able to work onsite at the office each day?",
"canEdit": false,
"dataType": "select",
"isPrivate": false,
"uniqueKey": "d240e492-d320-47d6-be17-b3d8eb73948c",
"intChoices": [],
"isRequired": true,
"strChoices": [
"Yes",
"No"
],
"questionType": "KNOCKOUT",
"allowComments": false,
"isOtherEnabled": false,
"isMultiSelectEnabled": true
},
{
"tags": [],
"title": "Have you ever been employed by this company before?",
"canEdit": false,
"dataType": "enum",
"isPrivate": false,
"uniqueKey": "325e49b0-f176-4ba3-a145-49283ba6a16e",
"intChoices": [],
"isRequired": true,
"strChoices": [
"Yes",
"No"
],
"questionType": "SINGLE_SELECT_DROPDOWN",
"allowComments": false,
"isOtherEnabled": false,
"isMultiSelectEnabled": false
},
{
"tags": [],
"title": "Are you related to any current or former Orion180 or CITON employees? Please state name below.",
"canEdit": false,
"dataType": "enum",
"isPrivate": false,
"uniqueKey": "e8e9f760-3a73-4519-a19e-a4ca7fbf34c4",
"intChoices": [],
"isRequired": true,
"strChoices": [
"Yes",
"No"
],
"questionType": "SINGLE_SELECT_DROPDOWN",
"allowComments": true,
"isOtherEnabled": false,
"isMultiSelectEnabled": false
},
{
"tags": [],
"title": "Were you referred to this role by a current Orion180 or CITON employee? Please state name below.",
"canEdit": false,
"dataType": "enum",
"isPrivate": false,
"uniqueKey": "de8d4f2d-037c-432c-8061-9fb0882a617a",
"intChoices": [],
"isRequired": true,
"strChoices": [
"Yes",
"No"
],
"questionType": "SINGLE_SELECT_DROPDOWN",
"allowComments": true,
"isOtherEnabled": false,
"isMultiSelectEnabled": false
},
{
"tags": [],
"title": "What is your salary requirement for this opportunity?",
"canEdit": false,
"dataType": "Text",
"isPrivate": false,
"uniqueKey": "8c04e25d-1c38-4b35-b422-229245865b69",
"intChoices": [],
"isRequired": true,
"strChoices": [],
"questionType": "SHORT_ANSWER",
"allowComments": false,
"isOtherEnabled": false,
"isMultiSelectEnabled": false
}
],
"skipLogic": [],
"deletedSections": [],
"deletedQuestions": []
},
"name": ".DEFAULT"
}
]
},
"hasAIEvaluationsEnabled": true,
"eeocQuestionnaireEnabled": true,
"applicationConfirmationTemplate": "691dfee211299717dfe81f65",
"eeocQuestionnaireEnabledForJobPost": true
},
"detail_meta": {
"url": "https://ats.rippling.com/api/v2/board/orion180/jobs/7d09e38a-00f8-421e-9d17-6f1b5eca9b0b",
"http_status": 200,
"content_type": "application/json",
"response_bytes": 30695
},
"detail_errors": []
}Get this page with API
Rendered from the bluedoor Job Postings API. Reproduce it:
GET https://api.bluedoor.sh/job-postings/v1/jobs/87f4fa3f8b71735a217f906eb567d23490984620?include=descriptionJSONGET https://api.bluedoor.sh/job-postings/v1/orgs/30480430-c35a-4b9f-9d4e-cbb4f9164f81JSONGET https://api.bluedoor.sh/job-postings/v1/sources/bdf23e95-c763-4a43-8e82-79d0ba5c2ce9JSONGET https://api.bluedoor.sh/job-postings/v1/jobs/87f4fa3f8b71735a217f906eb567d23490984620/eventsJSON