Benefits Assistant

Location: This position is fully onsite at Methodist Hospital. Monday, Tuesday, Wednesday, and Friday: Northlake Campus – Gary, IN Thursday: Southlake Campus – Merrillville, IN Hours: Monday–Friday, 8:00 AM – 5:00 PM ESSENTIAL FUNCTIONS As a support member of the Benefits Team, develops a comprehensive understanding of the client’s benefit programs and serves as one of the primary points of contact for benefit-related questions and support. Greets and supports walk-in employees and visitors to the HR department. Serves as a liaison between the client’s Human Resources department and employees to route individuals to the correct resource. Provides a variety of support services; based on client needs, duties may include (but are not limited to) the administration of responding to basic benefit-related questions; processing incoming mail or email requests; filing documents and similar clerical duties. When applicable, supports and responds to benefits communication inbox and/or contact center while meeting quality assurance standards set by the client. Accurately tracks employee services and client support in appropriate systems. Creates and maintains a proactive environment by promptly coordinating with supervisors and other appropriate parties when recognizing an accelerated issue or unusual matter to collectively provide solutions and ensure it is resolved thoroughly and accurately. Performs other duties as requested. Location: This position is fully onsite at Methodist Hospital. Monday, Tuesday, Wednesday, and Friday: Northlake Campus – Gary, IN Thursday: Southlake Campus – Merrillville, IN Hours: Monday–Friday, 8:00 AM – 5:00 PM ESSENTIAL FUNCTIONS As a support member of the Benefits Team, develops a comprehensive understanding of the client’s benefit programs and serves as one of the primary points of contact for benefit-related questions and support. Greets and supports walk-in employees and visitors to the HR department. Serves as a liaison between the client’s Human Resources department and employees to route individuals to the correct resource. Provides a variety of support services; based on client needs, duties may include (but are not limited to) the administration of responding to basic benefit-related questions; processing incoming mail or email requests; filing documents and similar clerical duties. When applicable, supports and responds to benefits communication inbox and/or contact center while meeting quality assurance standards set by the client. Accurately tracks employee services and client support in appropriate systems. Creates and maintains a proactive environment by promptly coordinating with supervisors and other appropriate parties when recognizing an accelerated issue or unusual matter to collectively provide solutions and ensure it is resolved thoroughly and accurately. Performs other duties as requested. REQUIRED EDUCATION AND EXPERIENCE High School Diploma/GED equivalent and/or related work experience equivalency. Professional experience demonstrating client-oriented service skills. Professional experience demonstrating self-driven solutions with little supervision. Proven professional experience following a step-by-step process while using deductive reasoning to produce positive outcomes. PREFERRED EDUCATION AND EXPERIENCE Higher education or equivalent combination of education, training, and experience in a related field. Working knowledge of benefit insurance products including core and/or voluntary benefit insurance. REQUIRED EDUCATION AND EXPERIENCE High School Diploma/GED equivalent and/or related work experience equivalency. Professional experience demonstrating client-oriented service skills. Professional experience demonstrating self-driven solutions with little supervision. Proven professional experience following a step-by-step process while using deductive reasoning to produce positive outcomes. PREFERRED EDUCATION AND EXPERIENCE Higher education or equivalent combination of education, training, and experience in a related field. Working knowledge of benefit insurance products including core and/or voluntary benefit insurance.

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