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HomeCompaniesFa Evxo Saasfaprod1 Fa Ocs Oraclecloud Com CX 1Eligibility Screening Services Representative - Onsite

Eligibility Screening Services Representative - Onsite

Fa Evxo Saasfaprod1 Fa Ocs Oraclecloud Com CX 1 · Fort Wayne, IN, United States; DUPONT HOSPITAL, Fort Wayne, IN, US · Active · Oracle Recruiting Cloud / Fusion HCM

Job facts

FieldValue
CompanyFa Evxo Saasfaprod1 Fa Ocs Oraclecloud Com CX 1
TitleEligibility Screening Services Representative - Onsite
Normalized title-
Department / teamAdministrative Support
LocationFort Wayne, IN, United States
Work model-
Employment typeFull Time
Salary-
Statusactive
ATS providerOracle Recruiting Cloud / Fusion HCM
Posted / first seen2026-06-18 / 2026-06-19
Changed / last seen2026-06-19 / 2026-06-20

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PageWhat it containsOpen
Company jobsActive postings from Fa Evxo Saasfaprod1 Fa Ocs Oraclecloud Com CX 1.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through Oracle Recruiting Cloud / Fusion HCM.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Fort Wayne.Open
Department jobsActive postings in Administrative Support.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyFa Evxo Saasfaprod1 Fa Ocs Oraclecloud Com CX 1
Source0685aefd-eb09-414b-9814-6833c24bb3f5
ATS providerOracle Recruiting Cloud / Fusion HCM

Description

Description Job Summary The schedule for this position is: Monday-Friday 8:00am- 4:30pm The Eligibility Screening Services Representative serves as the initial point of contact for customers, addressing inquiries, resolving issues, and delivering high-quality service to ensure a positive customer experience. This entry-level role requires excellent communication skills, attention to detail, and the ability to manage a variety of customer requests through multiple channels, including phone, email, and chat. The Representative works in a performance-driven environment, adhering to established service metrics and standards, while collaborating with other departments to ensure timely and effective resolution of customer concerns. Essential Functions Responds to customer inquiries through phone, email, chat, or other communication channels, providing accurate and timely information. Clarifies and resolves customer issues by identifying their needs, determining root causes, and implementing effective solutions. Escalates complex or unresolved issues to appropriate team members or departments, ensuring prompt follow-up and resolution. Provides triage support for common issues related to platforms, applications, and back-office processes. Documents all interactions accurately and thoroughly in the customer relationship management (CRM) system, ensuring detailed records of inquiries and resolutions. Adheres to quality standards and key performance indicators (KPIs), including productivity, response times, and customer satisfaction ratings. Delivers exceptional customer service by maintaining professionalism, patience, and a customer-focused attitude in all interactions. Contributes to a team-oriented work environment by sharing insights, offering assistance, and collaborating effectively with peers and supervisors. Performs other duties as assigned. Maintains regular and reliable attendance. Complies with all policies and standards. Qualifications H.S. Diploma or GED required Associate Degree or some college coursework in a related field preferred 1-2 years of customer service experience required, preferably in a call center or help desk environment required Familiarity with CRM software and customer service tools preferred Knowledge, Skills and Abilities Strong verbal and written communication skills, with the ability to clearly convey information and resolve customer concerns. Proficient in using computer systems, including Microsoft Office Suite and CRM platforms. Excellent problem-solving and critical-thinking abilities. Ability to manage multiple tasks and prioritize effectively in a fast-paced environment. Detail-oriented with a strong focus on accuracy and quality. Demonstrated ability to work independently and as part of a team. Strong interpersonal skills and the ability to build rapport with customers and colleagues.

Full job record

Job ID87d75ab3558db3f54d8a17da92e52cd905d2cdb6
Org IDea0d96f4-dd66-4fa2-be63-82433224e027
Source ID0685aefd-eb09-414b-9814-6833c24bb3f5
Board ID0685aefd-eb09-414b-9814-6833c24bb3f5
Provideroracle_hcm
Provider Job Key155966
TitleEligibility Screening Services Representative - Onsite
Normalized Title
Statusactive
Activeyes
Location TextFort Wayne, IN, United States; DUPONT HOSPITAL, Fort Wayne, IN, US
DepartmentAdministrative Support
Team
Employment Typefull_time
Workplace Type
Remote Policy
CountryUnited States
RegionIN
CityFort Wayne
Salary RawDescription Job Summary The schedule for this position is: Monday-Friday 8:00am- 4:30pm The Eligibility Screening Services Representative serves as the initial point of contact for customers, addressing inquiries, resolving issues, and delivering high-quality service to ensure a positive customer experience. This entry-level role requires excellent communication skills, attention to detail, and the ability to manage a variety of customer requests through multiple channels, including phone, email, and chat. The Representative works in a performance-driven environment, adhering to established service metrics and standards, while collaborating with other departments to ensure timely and effective resolution of customer concerns. Essential Functions Responds to customer inquiries through phone, email, chat, or other communication channels, providing accurate and timely information. Clarifies and resolves customer issues by identifying their needs, determining root causes, and implementing effective solutions. Escalates complex or unresolved issues to appropriate team members or departments, ensuring prompt follow-up and resolution. Provides triage support for common issues related to platforms, applications, and back-office processes. Documents all interactions accurately and thoroughly in the customer relationship management (CRM) system, ensuring detailed records of inquiries and resolutions. Adheres to quality standards and key performance indicators (KPIs), including productivity, response times, and customer satisfaction ratings. Delivers exceptional customer service by maintaining professionalism, patience, and a customer-focused attitude in all interactions. Contributes to a team-oriented work environment by sharing insights, offering assistance, and collaborating effectively with peers and supervisors. Performs other duties as assigned. Maintains regular and reliable attendance. Complies with all policies and standards. Qualifications H.S. Diploma or GED required Associate Degree or some college coursework in a related field preferred 1-2 years of customer service experience required, preferably in a call center or help desk environment required Familiarity with CRM software and customer service tools preferred Knowledge, Skills and Abilities Strong verbal and written communication skills, with the ability to clearly convey information and resolve customer concerns. Proficient in using computer systems, including Microsoft Office Suite and CRM platforms. Excellent problem-solving and critical-thinking abilities. Ability to manage multiple tasks and prioritize effectively in a fast-paced environment. Detail-oriented with a strong focus on accuracy and quality. Demonstrated ability to work independently and as part of a team. Strong interpersonal skills and the ability to build rapport with customers and colleagues.
Salary Min
Salary Max
Salary Currency
Salary Period
Source URLhttps://fa-evxo-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/155966
Apply URLhttps://fa-evxo-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/155966
First Seen At2026-06-19 11:04:52Z
Last Seen At2026-06-20 11:43:05Z
Last Checked At2026-06-20 11:43:05Z
Last Changed At2026-06-19 11:04:52Z
Inactive At
Source Posted At2026-06-18 12:13:33Z
Source Updated At
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=oracle_hcm/board=fa-evxo-saasfaprod1.fa.ocs.oraclecloud.com|CX_1/date=2026-06-20/2026-06-20T11-41-41-516Z-77ce8f208f06da92a323291aa464d2eae79e1c6252d70a68ffcaa267bff0fa50.json
Event Fields
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Extensions
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Native Structured
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