Home › Companies › Fa Evxo Saasfaprod1 Fa Ocs Oraclecloud Com CX 1 › Eligibility Screening Services Representative - Onsite
Eligibility Screening Services Representative - Onsite
Fa Evxo Saasfaprod1 Fa Ocs Oraclecloud Com CX 1 · Fort Wayne, IN, United States; DUPONT HOSPITAL, Fort Wayne, IN, US · Active · Oracle Recruiting Cloud / Fusion HCM
Job facts
| Field | Value |
|---|---|
| Company | Fa Evxo Saasfaprod1 Fa Ocs Oraclecloud Com CX 1 |
| Title | Eligibility Screening Services Representative - Onsite |
| Normalized title | - |
| Department / team | Administrative Support |
| Location | Fort Wayne, IN, United States |
| Work model | - |
| Employment type | Full Time |
| Salary | - |
| Status | active |
| ATS provider | Oracle Recruiting Cloud / Fusion HCM |
| Posted / first seen | 2026-06-18 / 2026-06-19 |
| Changed / last seen | 2026-06-19 / 2026-06-20 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from Fa Evxo Saasfaprod1 Fa Ocs Oraclecloud Com CX 1. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through Oracle Recruiting Cloud / Fusion HCM. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in Fort Wayne. | Open |
| Department jobs | Active postings in Administrative Support. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | Fa Evxo Saasfaprod1 Fa Ocs Oraclecloud Com CX 1 |
| Source | 0685aefd-eb09-414b-9814-6833c24bb3f5 |
| ATS provider | Oracle Recruiting Cloud / Fusion HCM |
Description
Description
Job Summary
The schedule for this position is: Monday-Friday 8:00am- 4:30pm
The Eligibility Screening Services Representative serves as the initial point of contact for customers, addressing inquiries, resolving issues, and delivering high-quality service to ensure a positive customer experience. This entry-level role requires excellent communication skills, attention to detail, and the ability to manage a variety of customer requests through multiple channels, including phone, email, and chat. The Representative works in a performance-driven environment, adhering to established service metrics and standards, while collaborating with other departments to ensure timely and effective resolution of customer concerns.
Essential Functions
Responds to customer inquiries through phone, email, chat, or other communication channels, providing accurate and timely information. Clarifies and resolves customer issues by identifying their needs, determining root causes, and implementing effective solutions. Escalates complex or unresolved issues to appropriate team members or departments, ensuring prompt follow-up and resolution. Provides triage support for common issues related to platforms, applications, and back-office processes. Documents all interactions accurately and thoroughly in the customer relationship management (CRM) system, ensuring detailed records of inquiries and resolutions. Adheres to quality standards and key performance indicators (KPIs), including productivity, response times, and customer satisfaction ratings. Delivers exceptional customer service by maintaining professionalism, patience, and a customer-focused attitude in all interactions. Contributes to a team-oriented work environment by sharing insights, offering assistance, and collaborating effectively with peers and supervisors. Performs other duties as assigned. Maintains regular and reliable attendance. Complies with all policies and standards. Qualifications
H.S. Diploma or GED required Associate Degree or some college coursework in a related field preferred 1-2 years of customer service experience required, preferably in a call center or help desk environment required Familiarity with CRM software and customer service tools preferred Knowledge, Skills and Abilities
Strong verbal and written communication skills, with the ability to clearly convey information and resolve customer concerns. Proficient in using computer systems, including Microsoft Office Suite and CRM platforms. Excellent problem-solving and critical-thinking abilities. Ability to manage multiple tasks and prioritize effectively in a fast-paced environment. Detail-oriented with a strong focus on accuracy and quality. Demonstrated ability to work independently and as part of a team. Strong interpersonal skills and the ability to build rapport with customers and colleagues.
Full job record
| Job ID | 87d75ab3558db3f54d8a17da92e52cd905d2cdb6 |
| Org ID | ea0d96f4-dd66-4fa2-be63-82433224e027 |
| Source ID | 0685aefd-eb09-414b-9814-6833c24bb3f5 |
| Board ID | 0685aefd-eb09-414b-9814-6833c24bb3f5 |
| Provider | oracle_hcm |
| Provider Job Key | 155966 |
| Title | Eligibility Screening Services Representative - Onsite |
| Normalized Title | — |
| Status | active |
| Active | yes |
| Location Text | Fort Wayne, IN, United States; DUPONT HOSPITAL, Fort Wayne, IN, US |
| Department | Administrative Support |
| Team | — |
| Employment Type | full_time |
| Workplace Type | — |
| Remote Policy | — |
| Country | United States |
| Region | IN |
| City | Fort Wayne |
| Salary Raw | Description Job Summary The schedule for this position is: Monday-Friday 8:00am- 4:30pm The Eligibility Screening Services Representative serves as the initial point of contact for customers, addressing inquiries, resolving issues, and delivering high-quality service to ensure a positive customer experience. This entry-level role requires excellent communication skills, attention to detail, and the ability to manage a variety of customer requests through multiple channels, including phone, email, and chat. The Representative works in a performance-driven environment, adhering to established service metrics and standards, while collaborating with other departments to ensure timely and effective resolution of customer concerns. Essential Functions Responds to customer inquiries through phone, email, chat, or other communication channels, providing accurate and timely information. Clarifies and resolves customer issues by identifying their needs, determining root causes, and implementing effective solutions. Escalates complex or unresolved issues to appropriate team members or departments, ensuring prompt follow-up and resolution. Provides triage support for common issues related to platforms, applications, and back-office processes. Documents all interactions accurately and thoroughly in the customer relationship management (CRM) system, ensuring detailed records of inquiries and resolutions. Adheres to quality standards and key performance indicators (KPIs), including productivity, response times, and customer satisfaction ratings. Delivers exceptional customer service by maintaining professionalism, patience, and a customer-focused attitude in all interactions. Contributes to a team-oriented work environment by sharing insights, offering assistance, and collaborating effectively with peers and supervisors. Performs other duties as assigned. Maintains regular and reliable attendance. Complies with all policies and standards. Qualifications H.S. Diploma or GED required Associate Degree or some college coursework in a related field preferred 1-2 years of customer service experience required, preferably in a call center or help desk environment required Familiarity with CRM software and customer service tools preferred Knowledge, Skills and Abilities Strong verbal and written communication skills, with the ability to clearly convey information and resolve customer concerns. Proficient in using computer systems, including Microsoft Office Suite and CRM platforms. Excellent problem-solving and critical-thinking abilities. Ability to manage multiple tasks and prioritize effectively in a fast-paced environment. Detail-oriented with a strong focus on accuracy and quality. Demonstrated ability to work independently and as part of a team. Strong interpersonal skills and the ability to build rapport with customers and colleagues. |
| Salary Min | — |
| Salary Max | — |
| Salary Currency | — |
| Salary Period | — |
| Source URL | https://fa-evxo-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/155966 |
| Apply URL | https://fa-evxo-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/155966 |
| First Seen At | 2026-06-19 11:04:52Z |
| Last Seen At | 2026-06-20 11:43:05Z |
| Last Checked At | 2026-06-20 11:43:05Z |
| Last Changed At | 2026-06-19 11:04:52Z |
| Inactive At | — |
| Source Posted At | 2026-06-18 12:13:33Z |
| Source Updated At | — |
| Raw Payload Uri | s3://job-postings-prod-raw-590183727216/raw/provider=oracle_hcm/board=fa-evxo-saasfaprod1.fa.ocs.oraclecloud.com|CX_1/date=2026-06-20/2026-06-20T11-41-41-516Z-77ce8f208f06da92a323291aa464d2eae79e1c6252d70a68ffcaa267bff0fa50.json |
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