WSS - Hotel Front Desk (GSA) 2

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    "requisitionDescription": "<div><div><p><br></p><h2 data-pasted=\"true\">Guest Services Ambassador 2 (GSA 2): The On-Site Operations Specialist!</h2><p><br></p><p><strong>Your Challenge: Deliver Flawless Front Desk Service, Anchor Overnight Emergency Coverage, and Live On-Site to Ensure 24/7 Operational Excellence!</strong></p><p>Ready for a unique and high-responsibility role that combines daily operational duties with mandatory on-site availability? Join <strong>Sandpiper Hospitality (SH)</strong>, one of the <strong>fastest-growing companies in the extended stay market</strong>, as our next GSA 2!</p><p>This position is the <strong>critical operational bridge</strong> between the daily management team and overnight safety. You&#39;ll work <strong>four front desk shifts (Monday&ndash;Thursday)</strong> and provide <strong>two On-Call Overnight shifts (Monday and Tuesday nights)</strong>. The role <strong>requires you to live in the hotel</strong> to ensure continuous operational excellence and compliance with the hotel&rsquo;s fraternization policy.</p><hr><p><br></p><h3>The On-Site Mandate and Shift Structure</h3><p><br></p><ul><li><p><strong>Housing Requirement:</strong> You are <strong>required to live in the hotel</strong> and must comply with the fraternization policy.</p></li><li><p><strong>Primary Schedule:</strong> Typically works <strong>four &quot;B&quot; shifts</strong> (Front Desk, Monday&ndash;Thursday).</p></li><li><p><strong>On-Call Overnight:</strong> Responsible for <strong>on-call overnight shifts</strong>, typically <strong>Monday and Tuesday nights</strong>.</p></li></ul><p><br></p><h3>Your Essential Operational &amp; Guest Duties</h3><p><br></p><p>As the GSA 2, you are key to executing front desk administration, maintaining service standards, and providing necessary emergency coverage.</p><p><strong>Key Responsibilities Include:</strong></p><ul><li><p><strong>Guest Satisfaction &amp; Feedback:</strong> Routinely <strong>meet with and solicit comments from guests</strong> to maximize satisfaction. <strong>Respond to situations as they arise</strong> and manage <strong>guest conflict</strong> calmly.</p></li><li><p><strong>Front Desk Administration:</strong> <strong>Coordinate front desk operations</strong> such as <strong>check-ins, move-outs, renewals, reservations, property tours, and sales events</strong>. <strong>Respond to guest service calls</strong> efficiently.</p></li><li><p><strong>Quality &amp; Safety:</strong> <strong>Inspect studios and public spaces daily</strong> according to the <em>Clean &amp; Safe</em> brand standards. <strong>Act according to procedure</strong> in the event of an emergency or accident and accurately <strong>follow all policies and procedures</strong>.</p></li><li><p><strong>Sales &amp; Revenue:</strong> <strong>Execute the lead management process</strong> and <strong>review Studio Inventory daily</strong> to <strong>maximize studio revenue</strong>. <strong>Maintain effective sales of ancillary offerings</strong> to accommodate guests&rsquo; needs.</p></li></ul><p><br></p><h3>Team Support and Additional Duties</h3><p><br></p><ul><li><p><strong>Personnel Development:</strong> <strong>Assist with the training of all team members</strong> as necessary. <strong>Demonstrate</strong> to the team how to effectively follow the <strong>&ldquo;Say Yes to a Simple Request&rdquo;</strong> program.</p></li><li><p><strong>Property Support:</strong> Perform <strong>Laundry Duties</strong> (sorting, washing, drying, and folding linens/terry, cleaning facilities). <strong>Cross-train</strong> on the duties of all non-management staff members to provide essential backup as needed.</p></li></ul><p><br></p><h3>On-Call Overnight Specifics</h3><p><br></p><ul><li><p><strong>Emergency Response:</strong> Will <strong>respond only to emergencies and calls forwarded</strong> from the Overnight Headquarters for resolution.</p></li><li><p><strong>Availability:</strong> Must <strong>stay within 30 minutes of the hotel</strong> to be able to provide necessary guest response.</p></li><li><p><strong>Communication:</strong> Will <strong>carry the hotel&rsquo;s cell phone</strong> when on overnight on-call shifts, responding appropriately when calls are forwarded for resolution.</p></li><li><p><strong>Work Tracking:</strong> Will <strong>clock in and out</strong> when fulfilling any and all duties of the overnight shift.</p></li></ul><hr><p><br></p><p>Ready to step into this critical on-site role that demands reliability, service excellence, and dedication to safety?</p><p><br></p></div></div>\n",
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