Account Manager

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    "createdOn": "2025-12-22T15:42:10.647000-08:00",
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      "role": "<meta><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"color:rgb(96,128,184);font-size:11pt;white-space:pre-wrap;\">About Us: </strong></b><br><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">FieldPulse is a fast-growing field service management software built specifically for the trades. From the first call to the final payment, we help residential, commercial, and enterprise companies streamline every step of the work. Our platform empowers dispatchers, technicians, and business owners with the tools they need to schedule work, complete jobs, generate estimates, and get paid - faster and more efficiently. Trusted by thousands of businesses globally, FieldPulse pairs cutting-edge technology with a customer-first mindset to support the people who keep our world running.</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Job Overview:</strong></b><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\"> FieldPulse is hiring an Account Manager, Expansion &amp; Upsell Specialist to drive revenue growth within our existing customer base. In this quota-carrying role, you’ll design sales cadences, develop GTM strategies for add-on products, and engage customers to uncover upsell opportunities. You’ll work closely with Customer Success and help build a scalable expansion motion from the ground up. If you’re a proactive seller who thrives on impact, we want to hear from you.</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"color:rgb(96,128,184);font-size:11pt;white-space:pre-wrap;\">Key Responsibilities:</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Revenue Expansion:</strong></b><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\"> Own upsell and cross-sell strategy within an assigned book of business. Consistently meet or exceed expansion quotas by identifying growth opportunities, pitching relevant solutions, and closing deals that drive customer value.</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Customer-Centric Growth:</strong></b><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\"> Build strong relationships with customers to understand their business goals and challenges. Leverage product usage data, feedback, and support interactions to recommend features, upgrades, or additional services that align with their evolving needs.</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Account Strategy &amp; Planning:</strong></b><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\"> Create and execute strategic account plans focused on maximizing customer lifetime value. Segment accounts based on potential and prioritize outreach accordingly to drive targeted growth.</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Pipeline Management:</strong></b><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\"> Maintain accurate records of all activities, opportunities, and forecasts in CRM tools (Salesforce, Salesloft, etc). Regularly report on pipeline health, expansion progress, and risk factors.</span></li></ul><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Cross-Functional Collaboration:</strong></b><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\"> Partner closely with Implementation, Customer Success, Product, Marketing, and Sales to ensure a seamless customer experience. Share feedback from the field to inform go-to-market initiatives and product development.</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Product Enablement &amp; Education:</strong></b><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\"> Act as a product expert and trusted advisor. Keep customers informed about new features and best practices to increase adoption and drive long-term success.</span></li></ul><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"color:rgb(96,128,184);font-size:11pt;white-space:pre-wrap;\">Required Qualifications:</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">SaaS Experience:</strong></b><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\"> 3+&nbsp; years of experience closing recurring revenue SaaS deals, selling to existing customers, and expanding accounts.</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Technical Aptitude:</strong></b><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\"> Exceptional ability to understand and communicate complex technology to both technical and non-technical audiences.</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Solution Selling:</strong></b><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\"> Can effectively connect product capabilities to specific customer marketing challenges, articulating clear business value.</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Discovery Expertise:</strong></b><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\"> Conducts thorough discovery to assess impact, uncover opportunity, and quantify value across product lines and channels.</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Closing Skills:</strong></b><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\"> Strong track record of confidently closing business, discussing value, and handling pricing conversations.</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Trustworthiness: </strong></b><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Known for integrity and earning trust from customers and colleagues alike.</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Problem Solving:</strong></b><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\"> Proactive approach to identifying challenges and delivering solutions.</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Initiative:</strong></b><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\"> Takes ownership of the commercialization plans and acts with urgency and confidence.</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Agility:</strong></b><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\"> Thrives in a fast-paced, evolving environment and adapts quickly to change.</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Experimentation:</strong></b><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\"> Open to testing new approaches and iterating rapidly for improvement.</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Big-Picture Focus:</strong></b><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\"> Understands how the Account Management function aligns with long-term company goals.</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Team Collaboration:</strong></b><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\"> A strong team player who values collective success and cross-functional cooperation.</span><br><br></li></ul><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"color:rgb(97,131,216);font-size:12pt;white-space:pre-wrap;\">Why You’ll Love Working Here:</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"color:rgb(37,37,40);margin:3px 0px;font-size:11pt;line-height:1.6;letter-spacing:0.25px;\"><b><strong style=\"color:rgb(37,37,40);font-size:11pt;white-space:pre-wrap;\">Impactful, Fast-Paced Startup Culture: </strong></b><span style=\"color:rgb(37,37,40);font-size:11pt;white-space:pre-wrap;\">Work on exciting projects that truly move the needle.</span></li><li style=\"color:rgb(37,37,40);margin:3px 0px;font-size:11pt;line-height:1.6;letter-spacing:0.25px;\"><b><strong style=\"color:rgb(37,37,40);font-size:11pt;white-space:pre-wrap;\">Lunches Provided Monday–Friday: </strong></b><span style=\"color:rgb(37,37,40);font-size:11pt;white-space:pre-wrap;\">Delicious meals on us to fuel your day.</span></li><li style=\"color:rgb(37,37,40);margin:3px 0px;font-size:11pt;line-height:1.6;letter-spacing:0.25px;\"><b><strong style=\"color:rgb(37,37,40);font-size:11pt;white-space:pre-wrap;\">Comprehensive Health Coverage: </strong></b><span style=\"color:rgb(37,37,40);font-size:11pt;white-space:pre-wrap;\">Medical insurance, plus dental &amp; vision benefits to keep you covered.</span><br><b><strong style=\"color:rgb(37,37,40);font-size:11pt;white-space:pre-wrap;\">Health &amp; Wellness Perks</strong></b><span style=\"color:rgb(37,37,40);font-size:11pt;white-space:pre-wrap;\">: Memberships to keep you feeling your best.</span></li><li style=\"color:rgb(37,37,40);margin:3px 0px;font-size:11pt;line-height:1.6;letter-spacing:0.25px;\"><b><strong style=\"color:rgb(37,37,40);font-size:11pt;white-space:pre-wrap;\">401(k) Plan: </strong></b><span style=\"color:rgb(37,37,40);font-size:11pt;white-space:pre-wrap;\">Secure your future while you grow with us.</span></li><li style=\"color:rgb(37,37,40);margin:3px 0px;font-size:11pt;line-height:1.6;letter-spacing:0.25px;\"><b><strong style=\"color:rgb(37,37,40);font-size:11pt;white-space:pre-wrap;\">Clear Path for Growth: </strong></b><span style=\"color:rgb(37,37,40);font-size:11pt;white-space:pre-wrap;\">Transparent career progression, professional development, and promotion opportunities.</span></li><li style=\"color:rgb(37,37,40);margin:3px 0px;font-size:11pt;line-height:1.6;letter-spacing:0.25px;\"><b><strong style=\"color:rgb(37,37,40);font-size:11pt;white-space:pre-wrap;\">Paid Parental Leave: </strong></b><span style=\"color:rgb(37,37,40);font-size:11pt;white-space:pre-wrap;\">Support for you and your family when it matters most.</span></li></ul><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p>",
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