Employee Success & Benefits Specialist - Human Resources - UTK

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    "Id": "8346",
    "Title": "Employee Success & Benefits Specialist - Human Resources - UTK",
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    "Category": "Human Resources",
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        "Latitude": "35.92283",
        "Longitude": "-84.00218",
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        "PostalCode": "37919",
        "TownOrCity": "Knoxville",
        "AddressLine1": "2200 Sutherland Avenue",
        "AddressLine2": "STE H145-Cherokee-Mills-Bldg",
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        "LocationName": "Cherokee Mills Bldg_01_H145"
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    "RequisitionType": "Non-Exempt Staff",
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    "ShortDescriptionStr": "Join a growing team in a brand new opportunity! The Employee Success & Benefits Specialist provides employee-facing support for benefits, onboarding, and Employee Success Center program logistics.",
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    "ExternalDescriptionStr": "<p style=\"line-height: 105%;\"><span style=\"font-size: 11pt; line-height: 105%;\">The Employee Success &amp; Benefits Specialist provides operational and employee-facing support for the Employee Success Center, part of University of Tennessee, Knoxville Human Resources, focusing on benefits enrollment and customer service, new hire onboarding coordination, and ESC program logistics.</span></p><p style=\"line-height: 105%;\"><span style=\"font-size: 11pt; line-height: 105%;\">This position serves as a primary point of contact for University of Tennessee, Knoxville employees navigating benefits and onboarding, while also supporting resource maintenance and event logistics in collaboration with The Employee Success team members and HR partners. The Specialist works closely with UT System offices and campus HR partners to deliver a consistent, employee-centered experience</span><span style=\"font-size: 14pt; line-height: 105%;\">.</span></p>",
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    "PrimaryLocationCountry": "US",
    "CorporateDescriptionStr": "<div>\n The University of Tennessee, Knoxville, has shaped leaders, changemakers, and innovative thinkers since its founding in 1794. The university is home to more than 38,000 students and 10,000 statewide employees—the Volunteers—who uphold the university’s tradition of lighting the way for others through leadership and service.&nbsp;\n</div>\n<div>\n <br/>\n</div>\n<div>\n UT Knoxville offers over 900 programs of study across 14 degree-granting colleges and schools. As Tennessee’s flagship land-grant university, its footprint spans the entire state. The university holds the highest Carnegie classification for research activity and has deep partnerships with industry leaders and the US Department of Energy’s largest multidisciplinary laboratory, Oak Ridge National Laboratory.&nbsp;\n</div>\n<div>\n <br/>\n</div>\n<div>\n The Knoxville campus serves and recruits for UT Knoxville, including the Institute of Agriculture and the Space Institute, as well as the UT Institute of Public Service.&nbsp;&nbsp;\n</div>\n<div>\n <br/>\n</div>\n<div>\n UT Knoxville considers its employees its number one asset. With values that focus on work-life balance, compensation, and innovation leadership, all Vols are supported to advance professionally. Employees have access to career development and coaching, continued education, and an extensive list of development and training possibilities. The Volunteer employee experience implements structures and practices to attract and retain top-tier talent, fostering a strong staff community and supporting a culture of involvement and engagement for everyone.&nbsp;\n</div>\n<div>\n <br/>\n</div>\n<div>\n The university holds a strong commitment to its land-grant mission of learning and engagement, with a tradition of service and leadership that carries that Volunteer spirit throughout the state and around the world. It has been ranked nationally as “Best Employer for New Graduates,” “One of America’s Best Large Employers,” and “Best Workplace for Women,” and has been designated as “Best Place for Working Parents” by Forbes Magazine.&nbsp;&nbsp;\n</div>\n<div>\n <br/>\n</div>\n<div>\n Apply today and join the Tennessee Volunteer community!&nbsp;\n</div>",
    "ExternalPostedStartDate": "2026-06-02T11:51:34+00:00",
    "ExternalQualificationsStr": "<p style=\"line-height: 105%;\"><span style=\"font-size: 11pt; line-height: 105%;\"><strong>Required Qualifications</strong></span></p><ul style=\"list-style-type: disc;\"><li><p style=\"line-height: 105%; margin-bottom: 0in;\"><span style=\"font-size: 11pt; line-height: 105%;\"><strong>Education:</strong> Bachelor’s degree in Human Resources, Business Administration, Communications, or a related field; OR Associate’s degree and two years of relevant experience; OR High school diploma or equivalent and four years of relevant experience.</span></p></li><li><p style=\"line-height: 105%; margin-bottom: 0in;\"><span style=\"font-size: 11pt; line-height: 105%;\"><strong>Experience:</strong> Relevant experience in human resources, employee services, benefits support, onboarding, customer service, administrative support, or a related employee-facing service environment.</span></p></li><li><p style=\"line-height: 105%; margin-bottom: 0in;\"><span style=\"font-size: 11pt; line-height: 105%;\"><strong>Knowledge, Skills, Abilities:</strong></span></p><ul style=\"list-style-type: circle;\"><li><p style=\"line-height: 105%; margin-bottom: 0in; margin-right: 0in; margin-top: 0in;\"><span style=\"font-size: 11pt; line-height: 105%;\">&nbsp;Candidates should have working knowledge of employee benefits programs, including health insurance and retirement, along with familiarity with onboarding processes, HR information systems, and HR confidentiality practices.</span></p></li><li><p style=\"line-height: 105%; margin-bottom: 0in; margin-right: 0in; margin-top: 0in;\"><span style=\"font-size: 11pt; line-height: 105%;\">Strong written, verbal, and presentation skills and a friendly, employee-centered approach to customer service are essential.&nbsp;</span></p></li><li><p style=\"line-height: 105%; margin-bottom: 0in; margin-right: 0in; margin-top: 0in;\"><span style=\"font-size: 11pt; line-height: 105%;\">Candidates must be organized, detail-oriented, able to manage multiple priorities with accuracy, and comfortable collaborating across teams while working within established processes and guidelines.</span></p></li><li><p style=\"line-height: 105%; margin-bottom: 0in; margin-right: 0in; margin-top: 0in;\"><span style=\"font-size: 11pt; line-height: 105%;\">Proficiency in Microsoft Office Suite is required. Experience with tools such as Smartsheet and Qualtrics, or the ability to learn new platforms quickly, is also required.</span></p></li></ul></li></ul><p style=\"line-height: 105%; margin: 12pt 0in 12pt 48pt;\"><span style=\"font-size: 11pt; line-height: 105%;\">&nbsp;</span></p><p style=\"line-height: 105%; margin-top: 12pt;\"><span style=\"font-size: 11pt; line-height: 105%;\"><strong>Preferred Qualifications</strong></span></p><ul style=\"list-style-type: disc;\"><li><p style=\"line-height: 105%; margin-bottom: 0in;\"><span style=\"font-size: 11pt; line-height: 105%;\"><strong>Education:</strong></span><span style=\"font-family: &quot;Times New Roman&quot;, serif;\">&nbsp;</span><span style=\"font-size: 11pt; line-height: 105%;\">Bachelor’s degree in Human Resources, Business Administration, Communications, or a related field.</span></p></li><li><p style=\"line-height: 105%; margin-bottom: 0in;\"><span style=\"font-size: 11pt; line-height: 105%;\"><strong>Experience:</strong> Experience in HR, employee services, benefits administration, onboarding coordination, or a related field is preferred. Higher education, public sector, or similarly large and complex organizational experience is preferred. Experience working collaboratively across teams or departments, particularly in a role that requires coordination with a central or functional partner to deliver services, is preferred.</span></p></li><li><p style=\"line-height: 105%; margin-bottom: 0in;\"><span style=\"font-size: 11pt; line-height: 105%;\"><strong>Knowledge, Skills, Abilities</strong>:&nbsp;</span></p><ul style=\"list-style-type: circle;\"><li><p style=\"line-height: 105%; margin-bottom: 0in; margin-right: 0in; margin-top: 0in;\"><span style=\"font-size: 11pt; line-height: 105%;\">Familiarity with benefits communications, new hire processes, or employee resource navigation.&nbsp;</span></p></li><li><p style=\"line-height: 105%; margin-bottom: 0in; margin-right: 0in; margin-top: 0in;\"><span style=\"font-size: 11pt; line-height: 105%;\">Proficiency with HR systems, tracking tools, or workflow platforms such as Smartsheet, Qualtrics, or HRIS reporting tools is desirable.</span></p></li><li><p style=\"line-height: 105%; margin-bottom: 0in; margin-right: 0in; margin-top: 0in;\"><span style=\"font-size: 11pt; line-height: 105%;\">An HR-related certification such as PHR or SHRM-CP is welcomed but not required.</span></p></li></ul></li></ul><p style=\"line-height: 105%;\"><span style=\"font-size: 11pt; line-height: 105%;\">&nbsp;</span></p><p style=\"line-height: 105%;\"><span style=\"font-size: 11pt; line-height: 105%;\"><strong>&nbsp;</strong></span></p><p style=\"line-height: 105%;\"><span style=\"font-size: 11pt; line-height: 105%;\"><strong>Work Location&nbsp;</strong></span></p><ul style=\"list-style-type: disc;\"><li><p style=\"line-height: 105%; margin-bottom: 0in;\"><span style=\"font-size: 11pt; line-height: 105%;\">Location: Knoxville, TN</span></p></li><li><p style=\"line-height: 105%; margin-bottom: 0in;\"><span style=\"font-size: 11pt; line-height: 105%;\">Onsite</span></p></li></ul><p style=\"line-height: 105%;\"><span style=\"font-size: 11pt; line-height: 105%;\">&nbsp;</span></p><p style=\"line-height: 105%;\"><span style=\"font-size: 11pt; line-height: 105%;\"><strong>Compensation and Benefits&nbsp;</strong></span></p><ul style=\"list-style-type: disc;\"><li><p style=\"line-height: 105%; margin-bottom: 0in;\"><span style=\"font-size: 11pt; line-height: 105%;\"><strong>UT market range: MR07</strong></span></p></li><li><p style=\"line-height: 105%; margin-bottom: 0in;\"><span style=\"font-size: 11pt; line-height: 105%;\"><strong>Anticipated hiring range: $44,000 - $48,000</strong></span></p></li><li><p style=\"line-height: 105%; margin-bottom: 0in;\"><span style=\"font-size: 11pt; line-height: 105%;\">Find more information on the UT Market Range structure&nbsp;</span><a href=\"https://hr.tennessee.edu/pay/market-ranges/\"><span style=\"color: rgb(76, 148, 216);\">here</span></a></p></li><li><p style=\"line-height: 105%; margin-bottom: 0in;\"><span style=\"font-size: 11pt; line-height: 105%;\">Find more information on UT Benefits&nbsp;</span><a href=\"https://hr.tennessee.edu/benefits/\"><span style=\"color: rgb(76, 148, 216);\">here</span></a></p></li></ul><p style=\"line-height: 105%;\"><span style=\"font-size: 11pt; line-height: 105%;\">&nbsp;</span></p><p style=\"line-height: 105%;\"><span style=\"font-size: 11pt; line-height: 105%;\"><strong>Application Instructions&nbsp;</strong></span></p><p style=\"background-color: white; line-height: 105%;\"><span style=\"color: black;\"><span style=\"font-size: 11pt; line-height: 105%;\">To express interest, please submit an application with the noted below attachments:</span></span></p><ul style=\"list-style-type: disc;\"><li><p style=\"line-height: 105%; margin-bottom: 0in;\"><span style=\"font-size: 11pt; line-height: 105%;\">Resume</span></p></li><li><p style=\"line-height: 105%; margin-bottom: 0in;\"><span style=\"font-size: 11pt; line-height: 105%;\">Cover Letter</span></p></li></ul>",
    "InternalQualificationsStr": "<p style=\"line-height: 105%;\"><span style=\"font-size: 11pt; line-height: 105%;\"><strong>Required Qualifications</strong></span></p><ul style=\"list-style-type: disc;\"><li><p style=\"line-height: 105%; margin-bottom: 0in;\"><span style=\"font-size: 11pt; line-height: 105%;\"><strong>Education:</strong> Bachelor’s degree in Human Resources, Business Administration, Communications, or a related field; OR Associate’s degree and two years of relevant experience; OR High school diploma or equivalent and four years of relevant experience.</span></p></li><li><p style=\"line-height: 105%; margin-bottom: 0in;\"><span style=\"font-size: 11pt; line-height: 105%;\"><strong>Experience:</strong> Relevant experience in human resources, employee services, benefits support, onboarding, customer service, administrative support, or a related employee-facing service environment.</span></p></li><li><p style=\"line-height: 105%; margin-bottom: 0in;\"><span style=\"font-size: 11pt; line-height: 105%;\"><strong>Knowledge, Skills, Abilities:</strong></span></p><ul style=\"list-style-type: circle;\"><li><p style=\"line-height: 105%; margin-bottom: 0in; margin-right: 0in; margin-top: 0in;\"><span style=\"font-size: 11pt; line-height: 105%;\">&nbsp;Candidates should have working knowledge of employee benefits programs, including health insurance and retirement, along with familiarity with onboarding processes, HR information systems, and HR confidentiality practices.</span></p></li><li><p style=\"line-height: 105%; margin-bottom: 0in; margin-right: 0in; margin-top: 0in;\"><span style=\"font-size: 11pt; line-height: 105%;\">Strong written, verbal, and presentation skills and a friendly, employee-centered approach to customer service are essential.&nbsp;</span></p></li><li><p style=\"line-height: 105%; margin-bottom: 0in; margin-right: 0in; margin-top: 0in;\"><span style=\"font-size: 11pt; line-height: 105%;\">Candidates must be organized, detail-oriented, able to manage multiple priorities with accuracy, and comfortable collaborating across teams while working within established processes and guidelines.</span></p></li><li><p style=\"line-height: 105%; margin-bottom: 0in; margin-right: 0in; margin-top: 0in;\"><span style=\"font-size: 11pt; line-height: 105%;\">Proficiency in Microsoft Office Suite is required. Experience with tools such as Smartsheet and Qualtrics, or the ability to learn new platforms quickly, is also required.</span></p></li></ul></li></ul><p style=\"line-height: 105%; margin: 12pt 0in 12pt 48pt;\"><span style=\"font-size: 11pt; line-height: 105%;\">&nbsp;</span></p><p style=\"line-height: 105%; margin-top: 12pt;\"><span style=\"font-size: 11pt; line-height: 105%;\"><strong>Preferred Qualifications</strong></span></p><ul style=\"list-style-type: disc;\"><li><p style=\"line-height: 105%; margin-bottom: 0in;\"><span style=\"font-size: 11pt; line-height: 105%;\"><strong>Education:</strong></span><span style=\"font-family: &quot;Times New Roman&quot;, serif;\">&nbsp;</span><span style=\"font-size: 11pt; line-height: 105%;\">Bachelor’s degree in Human Resources, Business Administration, Communications, or a related field.</span></p></li><li><p style=\"line-height: 105%; margin-bottom: 0in;\"><span style=\"font-size: 11pt; line-height: 105%;\"><strong>Experience:</strong> Experience in HR, employee services, benefits administration, onboarding coordination, or a related field is preferred. Higher education, public sector, or similarly large and complex organizational experience is preferred. Experience working collaboratively across teams or departments, particularly in a role that requires coordination with a central or functional partner to deliver services, is preferred.</span></p></li><li><p style=\"line-height: 105%; margin-bottom: 0in;\"><span style=\"font-size: 11pt; line-height: 105%;\"><strong>Knowledge, Skills, Abilities</strong>:&nbsp;</span></p><ul style=\"list-style-type: circle;\"><li><p style=\"line-height: 105%; margin-bottom: 0in; margin-right: 0in; margin-top: 0in;\"><span style=\"font-size: 11pt; line-height: 105%;\">Familiarity with benefits communications, new hire processes, or employee resource navigation.&nbsp;</span></p></li><li><p style=\"line-height: 105%; margin-bottom: 0in; margin-right: 0in; margin-top: 0in;\"><span style=\"font-size: 11pt; line-height: 105%;\">Proficiency with HR systems, tracking tools, or workflow platforms such as Smartsheet, Qualtrics, or HRIS reporting tools is desirable.</span></p></li><li><p style=\"line-height: 105%; margin-bottom: 0in; margin-right: 0in; margin-top: 0in;\"><span style=\"font-size: 11pt; line-height: 105%;\">An HR-related certification such as PHR or SHRM-CP is welcomed but not required.</span></p></li></ul></li></ul><p style=\"line-height: 105%;\"><span style=\"font-size: 11pt; line-height: 105%;\">&nbsp;</span></p><p style=\"line-height: 105%;\"><span style=\"font-size: 11pt; line-height: 105%;\"><strong>&nbsp;</strong></span></p><p style=\"line-height: 105%;\"><span style=\"font-size: 11pt; line-height: 105%;\"><strong>Work Location&nbsp;</strong></span></p><ul style=\"list-style-type: disc;\"><li><p style=\"line-height: 105%; margin-bottom: 0in;\"><span style=\"font-size: 11pt; line-height: 105%;\">Location: Knoxville, TN</span></p></li><li><p style=\"line-height: 105%; margin-bottom: 0in;\"><span style=\"font-size: 11pt; line-height: 105%;\">Onsite</span></p></li></ul><p style=\"line-height: 105%;\"><span style=\"font-size: 11pt; line-height: 105%;\">&nbsp;</span></p><p style=\"line-height: 105%;\"><span style=\"font-size: 11pt; line-height: 105%;\"><strong>Compensation and Benefits&nbsp;</strong></span></p><ul style=\"list-style-type: disc;\"><li><p style=\"line-height: 105%; margin-bottom: 0in;\"><span style=\"font-size: 11pt; line-height: 105%;\"><strong>UT market range: MR07</strong></span></p></li><li><p style=\"line-height: 105%; margin-bottom: 0in;\"><span style=\"font-size: 11pt; line-height: 105%;\"><strong>Anticipated hiring range: $44,000 - $48,000</strong></span></p></li><li><p style=\"line-height: 105%; margin-bottom: 0in;\"><span style=\"font-size: 11pt; line-height: 105%;\">Find more information on the UT Market Range structure&nbsp;</span><a href=\"https://hr.tennessee.edu/pay/market-ranges/\"><span style=\"color: rgb(76, 148, 216);\">here</span></a></p></li><li><p style=\"line-height: 105%; margin-bottom: 0in;\"><span style=\"font-size: 11pt; line-height: 105%;\">Find more information on UT Benefits&nbsp;</span><a href=\"https://hr.tennessee.edu/benefits/\"><span style=\"color: rgb(76, 148, 216);\">here</span></a></p></li></ul><p style=\"line-height: 105%;\"><span style=\"font-size: 11pt; line-height: 105%;\">&nbsp;</span></p><p style=\"line-height: 105%;\"><span style=\"font-size: 11pt; line-height: 105%;\"><strong>Application Instructions&nbsp;</strong></span></p><p style=\"background-color: white; line-height: 105%;\"><span style=\"color: black;\"><span style=\"font-size: 11pt; line-height: 105%;\">To express interest, please submit an application with the noted below attachments:</span></span></p><ul style=\"list-style-type: disc;\"><li><p style=\"line-height: 105%; margin-bottom: 0in;\"><span style=\"font-size: 11pt; line-height: 105%;\">Resume</span></p></li><li><p style=\"line-height: 105%; margin-bottom: 0in;\"><span style=\"font-size: 11pt; line-height: 105%;\">Cover Letter</span></p></li></ul>",
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    "ExternalResponsibilitiesStr": "<p style=\"line-height: 105%;\"><span style=\"font-size: 11pt; line-height: 105%;\"><strong>Benefits Customer Service and Enrollment Support</strong></span></p><ul style=\"list-style-type: disc;\"><li><p style=\"line-height: 105%; margin-bottom: 0in;\"><span style=\"font-size: 11pt; line-height: 105%;\">Function as a primary resource for UTK employee benefits questions, offering knowledgeable support on health, retirement, and other available plans.&nbsp;</span></p></li><li><p style=\"line-height: 105%; margin-bottom: 0in;\"><span style=\"font-size: 11pt; line-height: 105%;\">Assist employees with benefits enrollment during new hire enrollment periods, special enrollment events, and open enrollment, ensuring accurate and timely completion of elections.&nbsp;</span></p></li><li><p style=\"line-height: 105%; margin-bottom: 0in;\"><span style=\"font-size: 11pt; line-height: 105%;\">Support employees in troubleshooting benefits-related issues, including coverage discrepancies, carrier concerns, and system or portal access problems.</span></p></li><li><p style=\"line-height: 105%; margin-bottom: 0in;\"><span style=\"font-size: 11pt; line-height: 105%;\">Refer issues that fall outside established guidelines to the appropriate UT System Benefits Office or partner and monitor to help ensure resolution.&nbsp;</span></p></li><li><p style=\"line-height: 105%; margin-bottom: 0in;\"><span style=\"font-size: 11pt; line-height: 105%;\">Communicate proactively with employees about extended benefits and programs offered through UT and the State of Tennessee, including but not limited to EAP, PerkSpot, Hinge Health, and available wellness programs.&nbsp;</span></p></li><li><p style=\"line-height: 105%; margin-bottom: 0in;\"><span style=\"font-size: 11pt; line-height: 105%;\">Work closely with UT System offices, including the Office of Insurance and Payroll and Benefits Administration, while participating in ongoing training and informational meetings to stay current on processes and offerings.</span></p></li><li><p style=\"line-height: 105%; margin-bottom: 0in;\"><span style=\"font-size: 11pt; line-height: 105%;\">Coordinate logistics and communications for benefits education sessions and vendor-led presentations.&nbsp;</span></p></li><li><p style=\"line-height: 105%; margin-bottom: 0in;\"><span style=\"font-size: 11pt; line-height: 105%;\">Conduct the insurance and retirement portion of UTK new employee orientation, providing information on available health, dental, vision, life, and disability insurance plans, as well as TCRS and ORP retirement options, to help new hires make informed enrollment decisions.&nbsp;</span></p></li></ul><p style=\"line-height: 105%;\"><span style=\"font-size: 11pt; line-height: 105%;\"><strong>New Hire Support</strong></span></p><ul style=\"list-style-type: disc;\"><li><p style=\"line-height: 105%; margin-bottom: 0in;\"><span style=\"font-size: 11pt; line-height: 105%;\">Support onboarding processes by assisting with orientation roster management, organizing materials, and maintaining onboarding calendars and tracking systems.&nbsp;</span></p></li><li><p style=\"line-height: 105%; margin-bottom: 0in;\"><span style=\"font-size: 11pt; line-height: 105%;\">Send welcome emails, onboarding reminders, and other standardized communications to new employees.&nbsp;</span></p></li><li><p style=\"line-height: 105%; margin-bottom: 0in;\"><span style=\"font-size: 11pt; line-height: 105%;\">Monitor new hire progress using established dashboards and send reminder communications when steps are incomplete or nearing deadlines.&nbsp;</span></p></li><li><p style=\"line-height: 105%; margin-bottom: 0in;\"><span style=\"font-size: 11pt; line-height: 105%;\">Create, maintain, and update new hire benefits guides, FAQs, checklists, and resource materials using approved content.&nbsp;</span></p></li><li><p style=\"line-height: 105%; margin-bottom: 0in;\"><span style=\"font-size: 11pt; line-height: 105%;\">Direct complex or case-specific onboarding issues to the appropriate HR expert and follow through to conclusion, ensuring new hires remain supported and informed throughout the process.&nbsp;</span></p></li></ul><p style=\"line-height: 105%;\"><span style=\"font-size: 11pt; line-height: 105%;\"><strong>Program Logistics and Team Support</strong></span></p><ul style=\"list-style-type: disc;\"><li><p style=\"line-height: 105%; margin-bottom: 0in;\"><span style=\"font-size: 11pt; line-height: 105%;\">Support the Employee Success Center team by coordinating logistical elements of in-person Employee Success events and workshops, including materials preparation and roster checks, while Consultants retain responsibility for program content and overall delivery.&nbsp;</span></p></li><li><p style=\"line-height: 105%; margin-bottom: 0in;\"><span style=\"font-size: 11pt; line-height: 105%;\">Serve as the virtual host for designated Employee Success sessions, including opening sessions, introducing presenters, supporting attendees with technical needs, and moderating questions.&nbsp;</span></p></li><li><p style=\"line-height: 105%; margin-bottom: 0in;\"><span style=\"font-size: 11pt; line-height: 105%;\">Assist team members with defined project tasks, materials preparation, and process-based updates.&nbsp;</span></p></li><li><p style=\"line-height: 105%; margin-bottom: 0in;\"><span style=\"font-size: 11pt; line-height: 105%;\">Maintain internal documentation, standard operating procedures, and checklists as processes evolve.&nbsp;</span></p></li></ul>",
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