CRM Operations Manager

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    "location": {
      "city": "Valencia",
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    "jobOpeningName": "CRM Operations Manager",
    "departmentLabel": "iGaming",
    "employmentStatusLabel": "Full-Time"
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    "location": {
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      "state": null,
      "postalCode": "46001",
      "addressCountry": "Cyprus"
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    "datePosted": "2025-08-05",
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    "description": "<p>We are looking for<span style=\"font-weight: bold\"> CRM Operations Manager </span>to join a fast-paced marketing environment and take ownership of CRM execution across global B2B and B2C brands. This position focuses on building scalable, data-driven customer engagement journeys using leading CRM platforms and real-time event tracking systems.</p>\n<p><span style=\"font-weight: bold\">The role is based in Valencia, Spain (relocation is supported by the company).</span></p>\n<p><span style=\"font-weight: bold\">Responsibilities:</span></p>\n<ul>\n<li>Execute and continuously optimize lifecycle journeys, one-off campaigns, and automated flows via email, SMS, and push channels</li>\n<li>Monitor Kafka event data using Coralogix to detect and resolve data flow issues impacting CRM campaigns</li>\n<li>Build and maintain dynamic audience segments to enable highly personalized communication</li>\n<li>Collaborate with CRM, Product, and Data teams to align infrastructure, logic, and delivery</li>\n<li>Own QA, error monitoring, and platform testing to ensure flawless execution</li>\n<li>Support configuration of promotional logic and bonus mechanics based on deposit size, expiration, and wagering criteria</li>\n<li>Conduct regular audits of campaigns to ensure high deliverability, performance, and relevance</li>\n<li>Maintain an organized template and snippet library to streamline campaign creation</li>\n<li>Troubleshoot journey errors and collaborate with senior team members on resolution</li>\n<li>Contribute to performance tracking, A/B test reporting, and campaign analysis</li>\n</ul>\n<p><span style=\"font-weight: bold\">Requirements:</span></p>\n<ul>\n<li>4+ years of experience in CRM, marketing operations, or retention, preferably in iGaming / gambling industry</li>\n<li>Hands-on experience with CRM platforms such as Symplify, Optimove, Customer.io, or similar tools</li>\n<li>Solid understanding of customer lifecycle marketing, segmentation strategies, and personalization</li>\n<li>Comfortable working with data tools—knowledge of Power BI, Postman, or Coralogix is a plus</li>\n<li>Meticulous attention to detail and a structured, organized approach to operational tasks</li>\n<li>Proactive and eager to work with complex systems, always looking for ways to improve workflows</li>\n<li>Strong communication and time management skills with the ability to manage multiple priorities effectively</li>\n<li>Upper-intermediate level of proficiency in English</li>\n</ul>\n<p><span style=\"font-weight: bold\">What’s in it for you:</span></p>\n<ul>\n<li>Opportunity to work on global CRM programs with real customer impact</li>\n<li>Comprehensive relocation package (in case of relocation to Valencia)</li>\n<li>Paid annual leave &amp; sick leave</li>\n<li>Collaborative work environment with cross-functional exposure</li>\n<li>Room for growth in both technical and strategic CRM expertise</li>\n<li>Flexible work structure with the ability to contribute to high-performing engagement teams</li>\n<li>Be at the center of a fast-evolving CRM tech stack and marketing automation ecosystem</li>\n</ul>",
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    "jobOpeningStatus": "Open",
    "minimumExperience": "Mid-level",
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