Housekeeping Manager

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    "description": "<p><span style=\"font-size:12pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:Optima;\">The Housekeeping Manager will oversee the work activities of a team of housekeepers to ensure clean, orderly, and attractive rooms at the Edgewater Inn including assigning duties, inspecting work and investigating complaints regarding housekeeping service. Given the nature of the hospitality industry, during peak times (about 6 months out of the year) weekend and evening work are required for this position to accommodate the significant increase in workload.  This position will also take periodic inventories, screen applicants, train new employees and recommend dismissal.  In addition to maintaining our vision by adhering to our values, this position must provide the highest level of service to fellow employees and vendors while maintaining a professional and friendly demeanor.  The role maintains a thorough knowledge of EWI and all its grounds, products, and services as well as awareness of other roles and responsibilities throughout the organization.  The Housekeeping Manager will also staff/assist at the front desk when necessary.  </span></span></span></p>\n\n<p> </p>\n\n<p><span style=\"font-size:12pt;\"><span style=\"font-family:Calibri, sans-serif;\"><strong><span style=\"font-family:Optima;\">Responsibilities:</span></strong></span></span></p>\n\n<ul>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:Optima;\">Screening housekeeping applicants and recommending promotions, transfers, and dismissals.</span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:Optima;\">Providing training to new employees, making sure they use the equipment and materials properly.</span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:Optima;\">Identifying the developmental needs of staff and coach, mentor, or otherwise help staff to improve their knowledge or skills.</span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:Optima;\">Identifying measures or indicators of system performance and the actions needed to improve or correct performance relative to the goals of the system including setting performance standards and monitoring performance.</span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:Optima;\">Motivating, developing, and directing people as they work identifying the best people for the job.</span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:Optima;\">Assigning and delegating housekeepers and their duties and inspect work for conformance to prescribed standards of cleanliness, assuring teamwork and coordination of efforts among staff in accomplishing tasks in a timely matter.</span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:Optima;\">Perform inspection on units and ensure houseking and maintenance issuer are addressed before the arrival of a guest/owner</span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:Optima;\">Scheduling staff shifts and organizing replacements as required.</span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:Optima;\">Performing various cleaning and laundry duties in instances of staff shortages and during off-season.</span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:Optima;\">Working with guests who have specific housekeeping needs.</span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:Optima;\">Investigating complaints regarding housekeeping service and equipment, analyzing information and evaluating results to choose the best solution and solve problems.</span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:Optima;\">Monitoring and controlling inventory of housekeeping supplies and completing a weekly inventory form to ensure adequate supplies are stocked</span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:Optima;\">Issuing cleaning supplies and equipment to housekeeping staff as needed.</span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:Optima;\">Track deep clean check lists to insure completeness.</span></span></span></li>\n</ul>\n\n<p> </p>\n\n<p><span style=\"font-size:12pt;\"><span style=\"font-family:Calibri, sans-serif;\"><strong><span style=\"font-family:Optima;\">Requirements</span></strong></span></span></p>\n\n<ul>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:Optima;\">Proven housekeeping or hospitality experience</span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:Optima;\">Working knowledge of housekeeping</span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:Optima;\">Efficient computer skills</span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:Optima;\">The ability to multitask</span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:Optima;\">The ability to stand for extended periods of time</span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:Optima;\">Excellent organizational and time management skills</span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:Optima;\">Exceptional customer service skills</span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:Optima;\">Effective communication skills</span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:Optima;\">Able to lift 50 </span></span></span></li>\n</ul>\n\n<p><span style=\"font-size:12pt;\"><span style=\"font-family:Calibri, sans-serif;\"><strong><span style=\"font-family:Optima;\">Knowledge, Skills, and Abilities </span></strong></span></span></p>\n\n<ul>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:Optima;\">Willing and able to work evenings, weekends and holidays </span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:Optima;\">Demonstrated ability and desire to lead and train a team while maintaining harmony and high morale</span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:Optima;\">Calm and clear-thinking ability to handle problems or crisis in a highly professional manner </span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:Optima;\">Superior customer service at the core </span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:Optima;\">Can work on own as well as part of a team </span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:Optima;\">Performs work well with accuracy, speed and attention to detail </span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:Optima;\">Ability to convey information and ideas clearly </span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:Optima;\">Able to evaluate and select among alternative courses of action quickly and accurately </span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:Optima;\">Ability to maintain confidentiality of guest information 10. </span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:Optima;\">Clear and thorough communication skills </span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:Optima;\">Ability to lift and transport cleaning supplies and linens</span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:Optima;\">Ability to follow directions thoroughly and work with minimal supervision </span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:Optima;\">Available for flexible scheduling to meet the needs of the department</span></span></span></li>\n</ul>\n\n<p> </p>",
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