Total Rewards Manager

About Owner Owner is the AI-native system local business owners use to succeed, starting with restaurants. We’re building the system that replaces the many tools owners use to run their business. It powers everything from the restaurant’s website, online ordering, CRM, POS, and more. Product philosophy Most small business software makes owners do the work to get what they want: sales growth and profit growth. Owner does the work for them agentically. Our system drives demand, converts it, and helps operators run their business day to day. As it improves, the business improves with it. Using Owner should feel like having a team of great operators, engineers, and marketers working for you. Our vision We’re starting by helping independent restaurants succeed online. But it’s not just restaurants that need our help. Most local businesses are struggling with these same problems. Huge technology corporations are taking their customers, bleeding their profits, and making it hard for them to survive. Once we nail the solution for restaurants – we’ll scale it into every other local business type. In the future we envision, tens of millions of local business owners will use our technology to succeed in the digital age. Read our Series C memo here → Our traction Since 2020, we've generated tens of millions in revenue and processed over a billion dollars of online orders. 1 in 5 Americans have used an Owner.com website. More importantly, we’ve helped over 20,000 restaurant owners, and saved them nearly $200 million in fees. Our team Our team is now in the low hundreds. We’ve got top talent from the most successful companies in SMB software, including: Shopify, HubSpot, DoorDash, ServiceTitan, Rappi, Faire and Stripe. We’ll be scaling even faster in 2026 to keep pace with our customer growth. Where we work Owner is a remote-first, global company headquartered in San Francisco, with a sales hub in Toronto. For a few of our roles we prioritize in-person collaboration at one of our office locations. Most of our teammates are distributed throughout the globe. Please review the role description and discuss with your recruiter for more details on location! Why we're looking for you We are excited to hire our first-ever Total Rewards Manager to support our growing team. In this role, you’ll be the engine behind our compensation, benefits, and equity programs — ensuring they run smoothly, stay competitive, and help us attract and retain incredible talent. This person will sit on the People Ops team but will work closely with our Finance and Talent partners. You will oversee day-to-day administration while helping us evolve our programs. Whether it's building our compensation architecture, managing equity refresh cycles, or evolving our benefits programs, you'll be the engine behind how we recognize and reward our team If you are looking for an opportunity to make a significant impact within a hyper-growth and innovative environment, this is the role for you. This role is 100% remote and can be based anywhere in the United States or Canada. The impact you will have Compensation: Own and build our compensation programs including salary structures, merit cycles, and incentive plans Conduct market benchmarking and compensation analysis to ensure competitive pay practices. Support annual compensation review processes, including salary adjustments, promotions, and budget planning. Design and implement company-wide job architecture and compensation bands from the ground up. Provide data analysis and reporting related to compensation trends and internal equity. Ensure compensation practices comply with internal policies and applicable regulations. Own the mid-year performance review compensation cycle end-to-end, partnering with Finance and People Ops on budget modeling and manager communications Equity Administration: Lead equity refresh program management including cycle design, eligibility modeling, Finance and Legal partnership, board preparation, and employee education Own the administration of the company's equity programs Coordinate equity grant processing, tracking, and reporting with internal stakeholders and external equity management platforms. Maintain accurate records of grants, vesting schedules, exercises, and team member equity holdings. Global Benefits Management: Manage health, dental, vision, retirement, and wellness programs ensuring compliance across US, Canada, and LATAM Partner with brokers on annual renewals and open enrollment Support benefits audits, reporting, and team member questions Leave Management: Develop thoughtful, compliant leave management processes that support a scaling global organization. Support team members through requests and approvals with care and clarity while in accordance with statutory regulations and company policy. Coordinate with third-party leave administrators and benefits providers to ensure accurate processing and communication. Track and maintain leave records in HRIS systems to ensure accurate reporting, compliance, and payroll coordination. Who you’ll work with People Ops Finance Talent Minimum requirements Minimum of 10+ years of demonstrated experience in total rewards, compensation, or benefits, supporting a global workforce Required — must have startup or high-growth company experience; candidates coming exclusively from large enterprises (5,000+ employees) are unlikely to be set up for success in this role You operate best when the answer isn't clear yet and you're expected to move anyway — you can scope, analyze, and deliver a comp recommendation in days, not weeks, and you communicate your reasoning concisely Proven experience building total rewards programs from the ground up — not inheriting and maintaining established ones Strong financial modeling skills — you can independently build headcount cost models, model equity dilution scenarios, and present comp program ROI to Finance and the C-suite without FP&A support In-depth understanding of benefits laws and compliance requirements as they relate to the U.S., Canada, and LATAM Strong knowledge of HR tech stack and equity administration platforms; preferably Rippling, Remote, and Carta Excellent communication and interpersonal skills with the ability to influence and collaborate across teams — you give clear, direct answers and don't need a lot of structure to operate effectively Pay and benefits This role's estimated base salary range is $145- $155k USD / $145k - $155k CAD, plus a generous pre-IPO equity package. Other benefits include comprehensive health coverage, monthly lifestyle stipend, unlimited/flexible PTO - plus extra fun perks! Our interview process We move quickly and keep things straightforward. Here's what to expect: Recruiter Screen (30 min) — A conversation with our Talent team to learn about your background and share more about the role and Owner Hiring Manager Interview (30 min) — A deep dive with the Head of Total Rewards on your comp, benefits, and equity experience Case Study — A take-home exercise that reflects the real work you'd be doing in this role Full Round (multiple stakeholders) — A series of conversations with cross-functional partners across People, Finance, and Operations Final Interview (30 min) — A conversation with a member of our C-suite We respect your time and aim to keep the process moving. You'll hear from us after each step. Notice - Employment Scams Communication from our team regarding job opportunities will only be made by an Owner team member with an @owner.com email address. We do not conduct interviews over email or chat platforms, and we will never ask you to provide personal or financial information such as your mailing address, social security number, credit card numbers or banking information. If you believe you are being contacted by a scammer, please mark the communication as "phishing" or “spam” and do not respond.

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