Skye Niseko - KUMO Restaurant Front of House Supervisor/スカイニセコ「雲レストラン」ホールスーパーバイザー

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    "raw": "Kutchan-cho, Abuta-gun, Hokkaido, 0440080, Japan",
    "city": "Kutchan-cho, Abuta-gun",
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    "id": "141",
    "isRemote": null,
    "location": {
      "city": "Kutchan-cho, Abuta-gun",
      "state": "Hokkaido"
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      "city": null,
      "state": null,
      "country": null,
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    "departmentId": "19232",
    "locationType": "0",
    "jobOpeningName": "Skye Niseko - KUMO Restaurant Front of House Supervisor/スカイニセコ「雲レストラン」ホールスーパーバイザー",
    "departmentLabel": "Front of House",
    "employmentStatusLabel": "Full-Time (PLE)"
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  "detail_job_opening": {
    "location": {
      "city": "Kutchan-cho, Abuta-gun",
      "state": "Hokkaido",
      "postalCode": "0440080",
      "addressCountry": "Japan"
    },
    "datePosted": "2020-02-20",
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    "description": "<p>The Role</p>\n<p><span style=\"font-weight: bold\">Team Management</span></p>\n<ul>\n<li>Ensure appropriate planning for the shift is carried out by reviewing reservation numbers and requests and assigning FOH staff to specific tasks and adjust shift hours according to business requirements.</li>\n<li>Provide for the efficient and effective management of the shift.</li>\n<li>Provide the FOH team with the skills and knowledge required to deliver service standards through the preparation and delivering of effective training sessions.</li>\n<li>Ensure the effective operation of the FOH team by monitoring individual performance, acknowledging achievements and recommending improvements.</li>\n<li>Lead a daily staff briefing at the start of each shift.</li>\n<li>Ensure FOH staff on shift maintain the company uniform, personal presentation, time keeping and restaurant process and policy requirements.</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Floor and Restaurant Operations</span></p>\n<ul>\n<li>Oversee the appropriate preparation and presentation of each day’s operations of the FOH area by ensuring staff complete all tasks and setups in accordance with checklists relevant to the season.</li>\n<li>Resolve customer complaints and operational problems that are referred by staff by investigating the issues and negotiating/creating a satisfactory solution with the appropriate parties.</li>\n<li>Provide back-up and shift relief by carrying out the full range of tasks assigned to other FOH staff (refer position statements) to ensure service levels are maintained.</li>\n<li>Ensure an effective knowledge FOH operations is maintained by updating operation logs, shift reports, transferring all necessary information from shift to shift and conducting team briefings, meetings and training sessions.</li>\n<li>Ensure the FOH work area is clean and clear of hazards.</li>\n<li>Complete as necessary incident reporting on all major issues or occupational health and safety matters, major Guest complaints/issues and significant damage or breakages.</li>\n<li>Contribute to the development of operating policies and procedures by monitoring the effectiveness of existing FOH policies and procedures and recommending changes to improve team performance.</li>\n<li>Assist the FOH with planning for smooth event operations.</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Reservations</span></p>\n<ul>\n<li>Ensure reservation requests are answered accurately in a timely manner.</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Administration</span></p>\n<ul>\n<li>Complete all required stocktakes, inventory checks and orders.</li>\n<li>Assist the FOH Manager with POS/Reservations systems updates and system maintenance.</li>\n</ul>\n<p><br></p>\n<p>Knowledge and Skill Requirements</p>\n<ul>\n<li>A sound working knowledge of HTM policies, operating procedures and service standards.</li>\n<li>Customer service skills and telephone manner to professionally and courteously respond to a culturally diverse range of customers.</li>\n<li>Ability to handle difficult queries and customers in a calm and positive manner.</li>\n<li>Cash &amp; credit card handling and reconciliation skills for the accurately processing of cash float.</li>\n<li>Team management skills to effectively oversee the activities of the FOH team.</li>\n<li>Computer operating skills - Microsoft Office Suite</li>\n<li>Intermediate level English and native level Japanese required. Bilingual in Japanese/English spoken desirable.</li>\n</ul>\n<p><br></p>\n<p>Employment Package Details</p>\n<p><span style=\"font-weight: bold\">Employment Period:</span><span> </span>on going</p>\n<p><span style=\"font-weight: bold\">Employment Status:</span><span> </span>Full time year round</p>\n<p><span style=\"font-weight: bold\">Contract Value:</span><span> </span>¥5,300,000 to ¥6,100,000<br></p>\n<p><span style=\"font-weight: bold\">Location:</span><span> </span>Niseko, Hokkaido, Japan - Kumo Restaurant (in Skye Niseko)<br></p>\n<p><span style=\"font-weight: bold\">Working Hours:</span><span> </span>average 40 hours per week (shift times vary by season)<br></p>\n<p><br></p>\n<p>Benefits</p>\n<ul>\n<li>Flexi-time system with paid overtime</li>\n<li>Health, social, and employment insurance</li>\n<li>Visa sponsorship</li>\n<li>Staff accommodation available</li>\n<li>Grand Hirafu season pass available at a discounted rate</li>\n<li>Free ski or snowboard lessons (availability dependent)</li>\n<li>Discounts on HTM services and businesses</li>\n<li>Access to language and work relevant training subsidy</li>\n<li>Extra day off when working public holidays</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">仕事内容</span></p>\n<p>以下が主なお仕事になりますが、これらに限定されません。</p>\n<ul>\n<li>予約稼働数に合わせたスタッフのシフト作成を行う</li>\n<li>国内外のお客様にレストランコンセプトに合わせた基準のサービスを提供出来るよう、スタッフトレーニングの時間を設ける</li>\n<li>各スタッフの仕事を確認し、成果を認め、改善方法を促すことでサービスチームの効果的な運営を確保する</li>\n<li>レストラン内が常に整っており、安全な環境であること</li>\n<li>日々のオペレーションに関する情報を更新し、チーム全体に最新の情報が行き渡るよう促す</li>\n<li>お客様からのクレーム対応を行い、ホールマネージャーに報告する</li>\n<li>フレンドリーで思いやりのある接客を行う事</li>\n<li>在庫確認を行う</li>\n<li>予約内容の確認を行う</li>\n<li>ホールマネージャーと共に、レジや予約システムのアップデートを行う</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">応募資格</span></p>\n<ul>\n<li>接客が得意な方</li>\n<li>英会話中級以上</li>\n<li>マネジメント経験をお持ちの方</li>\n<li>難易度の高い予約に冷静に取り組む事が出来る方</li>\n<li>パソコンスキルをお持ちの方</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">雇用形態</span></p>\n<ul>\n<li>正社員</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">雇用期間</span></p>\n<ul>\n<li>定めなし</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">勤務時間</span></p>\n<ul>\n<li>平均40時間/週（8時間 X 5日のシフト、シフト時間は季節によって異なります）</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">給与</span></p>\n<ul>\n<li>年俸530万～610万円<br>(上記年棒を14分割し、毎月の給与と年2回の賞与に分けて支給)</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">勤務地</span><br></p>\n<p>北海道ニセコ エリア</p>\n<ul>\n<li>雲レストラン（Skye Niseko ホテル内）</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">開始日</span><br></p>\n<ul>\n<li>応相談</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">待遇</span></p>\n<ul>\n<li>社会保険完備</li>\n<li>残業手当有り</li>\n<li>社員寮あり（有料）</li>\n<li>冬季シーズンリフトパス割引購入可</li>\n<li>無料スキー・スノーボードグループレッスン（空き状況による）</li>\n<li>スキー・スノーボードレンタル割引制度</li>\n<li>学習支援プログラム有り</li>\n<li>祝日出勤の場合、振替休日取得可</li>\n</ul>\n<p><br></p>\n<p>ご応募の際には<span style=\"font-weight: bold\">写真付き</span>履歴書を添付ください。</p>",
    "compensation": "¥5.3 - 6.1m",
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    "jobOpeningName": "Skye Niseko - KUMO Restaurant Front of House Supervisor/スカイニセコ「雲レストラン」ホールスーパーバイザー",
    "departmentLabel": "Front of House",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Manager/Supervisor",
    "jobOpeningShareUrl": "https://htmniseko.bamboohr.com/careers/141",
    "employmentStatusLabel": "Full-Time (PLE)"
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