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Automotive Customer Experience Specialist

573ed0a2 2b44 4842 A4f7 Aeb6a9cd6386 9200509878654 2 · Rochester, NY, US, Rochester, NY · Active · $18–$20 / hour · ADP Workforce Now Recruiting

Job facts

FieldValue
Company573ed0a2 2b44 4842 A4f7 Aeb6a9cd6386 9200509878654 2
TitleAutomotive Customer Experience Specialist
Normalized title-
Department / team-
LocationRochester, NY, United States
Work model-
Employment type-
Salary$18–$20 / hour
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2025-05-09 / 2026-05-31
Changed / last seen2026-06-06 / 2026-06-06

Related slices

PageWhat it containsOpen
Company jobsActive postings from 573ed0a2 2b44 4842 A4f7 Aeb6a9cd6386 9200509878654 2.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Rochester.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

Company573ed0a2 2b44 4842 A4f7 Aeb6a9cd6386 9200509878654 2
Sourcef4596fb9-16be-461c-b4bb-b43e69120a6b
ATS providerADP Workforce Now Recruiting

Description

We are seeking a reliable and customer-focused Automotive Assistant Service Advisor to support our service department. In this role, you will be the first point of contact for our customers, providing exceptional service by assisting with appointment scheduling, answering inquiries, and coordinating vehicle service needs. Your attention to detail and communication skills will help ensure a smooth and efficient customer experience. Key Responsibilities: Answer incoming customer calls in a prompt, courteous, and professional manner. Schedule service appointments and confirm details with customers. Assist with greeting customers in the service drive and gathering vehicle information. Support service advisors by preparing repair orders and updating customers on service status. Maintain accurate customer records and service history in the dealership management system (DMS). Coordinate vehicle pickup and drop-off logistics, including shuttle services or loaner cars. Follow up with customers post-service to ensure satisfaction and address any concerns. Communicate with technicians to relay customer concerns and understand repair needs. Help manage the daily service schedule to ensure optimal shop productivity. Perform administrative tasks such as filing, data entry, and printing service documents. Maintain cleanliness and organization of the service reception area. Qualifications: High school diploma or equivalent; automotive or administrative experience preferred. Excellent communication and interpersonal skills. Strong organizational and multitasking abilities. Ability to remain calm and professional in a fast-paced environment. Basic computer skills and familiarity with scheduling software or dealership management systems. Valid driver’s license with a clean driving record. Work Environment: This position requires working in both an office setting and occasionally in the service drive or garage area. May require standing for extended periods and some light physical activity. Compensation: Competitive hourly rate or salary (based on experience) + potential performance bonuses Benefits: [Health insurance, 401(k), paid time off, etc.]

Full job record

Job ID86d72812b195646077f8a8efac76115205b3b19f
Org IDa0bfceb6-6c69-41b0-b0e4-e1d7efc893c8
Source IDf4596fb9-16be-461c-b4bb-b43e69120a6b
Board IDf4596fb9-16be-461c-b4bb-b43e69120a6b
Provideradp_workforcenow
Provider Job Key570473
TitleAutomotive Customer Experience Specialist
Normalized Title—
Statusactive
Activeyes
Location TextRochester, NY, US, Rochester, NY
Department—
Team—
Employment Type—
Workplace Type—
Remote Policy—
CountryUnited States
RegionNY
CityRochester
Salary Raw18 To 20 (USD) Hourly
Salary Min18
Salary Max20
Salary CurrencyUSD
Salary Periodhour
Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=573ed0a2-2b44-4842-a4f7-aeb6a9cd6386&ccId=9200509878654_2&lang=en_US&type=JS&jobId=570473&jwId=9200930975521_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=573ed0a2-2b44-4842-a4f7-aeb6a9cd6386&ccId=9200509878654_2&lang=en_US&type=JS&jobId=570473&jwId=9200930975521_1
First Seen At2026-05-31 19:01:19Z
Last Seen At2026-06-06 13:01:42Z
Last Checked At2026-06-06 13:01:42Z
Last Changed At2026-06-06 13:01:42Z
Inactive At—
Source Posted At2025-05-09 14:12:00Z
Source Updated At—
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=adp_workforcenow/board=573ed0a2-2b44-4842-a4f7-aeb6a9cd6386|9200509878654_2/date=2026-06-06/2026-06-06T13-01-38-034Z-dcbc4cb0affa361750309f3742035381bd3b4f96724b5df57fd4a0c28acd00b1.json
Event Fields
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  "last_changed_at": "2026-06-06T13:01:42.360Z",
  "active_status": "active"
}
Parsed Structured
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  "remote_policy": null,
  "salary_period": "hour",
  "workplace_type": null,
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}
Extensions
{}
Native Structured
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    "requisitionDescription": "<div><div><div><div><p style=\"color: rgb(34, 34, 34); font-family: Arial, Helvetica, sans-serif; font-size: small; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\" id=\"isPasted\">We are seeking a reliable and customer-focused&nbsp;<strong>Automotive Assistant Service Advisor</strong> to support our service department. In this role, you will be the first point of contact for our customers, providing exceptional service by assisting with appointment scheduling, answering inquiries, and coordinating vehicle service needs. Your attention to detail and communication skills will help ensure a smooth and efficient customer experience.</p><hr style=\"color: rgb(34, 34, 34); font-family: Arial, Helvetica, sans-serif; font-size: small; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\"><h3 style=\"color: rgb(34, 34, 34); font-family: Arial, Helvetica, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\"><strong>Key Responsibilities:</strong></h3><ul style=\"color: rgb(34, 34, 34); font-family: Arial, Helvetica, sans-serif; font-size: small; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\"><li style=\"margin-left: 15px;\"><p>Answer incoming customer calls in a prompt, courteous, and professional manner.</p></li><li style=\"margin-left: 15px;\"><p>Schedule service appointments and confirm details with customers.</p></li><li style=\"margin-left: 15px;\"><p>Assist with greeting customers in the service drive and gathering vehicle information.</p></li><li style=\"margin-left: 15px;\"><p>Support service advisors by preparing repair orders and updating customers on service status.</p></li><li style=\"margin-left: 15px;\"><p>Maintain accurate customer records and service history in the dealership management system (DMS).</p></li><li style=\"margin-left: 15px;\"><p>Coordinate vehicle pickup and drop-off logistics, including shuttle services or loaner cars.</p></li><li style=\"margin-left: 15px;\"><p>Follow up with customers post-service to ensure satisfaction and address any concerns.</p></li><li style=\"margin-left: 15px;\"><p>Communicate with technicians to relay customer concerns and understand repair needs.</p></li><li style=\"margin-left: 15px;\"><p>Help manage the daily service schedule to ensure optimal shop productivity.</p></li><li style=\"margin-left: 15px;\"><p>Perform administrative tasks such as filing, data entry, and printing service documents.</p></li><li style=\"margin-left: 15px;\"><p>Maintain cleanliness and organization of the service reception area.</p></li></ul><hr style=\"color: rgb(34, 34, 34); font-family: Arial, Helvetica, sans-serif; font-size: small; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\"><h3 style=\"color: rgb(34, 34, 34); font-family: Arial, Helvetica, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\"><strong>Qualifications:</strong></h3><ul style=\"color: rgb(34, 34, 34); font-family: Arial, Helvetica, sans-serif; font-size: small; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\"><li style=\"margin-left: 15px;\"><p>High school diploma or equivalent; automotive or administrative experience preferred.</p></li><li style=\"margin-left: 15px;\"><p>Excellent communication and interpersonal skills.</p></li><li style=\"margin-left: 15px;\"><p>Strong organizational and multitasking abilities.</p></li><li style=\"margin-left: 15px;\"><p>Ability to remain calm and professional in a fast-paced environment.</p></li><li style=\"margin-left: 15px;\"><p>Basic computer skills and familiarity with scheduling software or dealership management systems.</p></li><li style=\"margin-left: 15px;\"><p>Valid driver&rsquo;s license with a clean driving record.</p></li></ul><hr style=\"color: rgb(34, 34, 34); font-family: Arial, Helvetica, sans-serif; font-size: small; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\"><h3 style=\"color: rgb(34, 34, 34); font-family: Arial, Helvetica, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\"><strong>Work Environment:</strong></h3><ul style=\"color: rgb(34, 34, 34); font-family: Arial, Helvetica, sans-serif; font-size: small; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\"><li style=\"margin-left: 15px;\"><p>This position requires working in both an office setting and occasionally in the service drive or garage area.</p></li><li style=\"margin-left: 15px;\"><p>May require standing for extended periods and some light physical activity.</p></li></ul><hr style=\"color: rgb(34, 34, 34); font-family: Arial, Helvetica, sans-serif; font-size: small; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\"><p style=\"color: rgb(34, 34, 34); font-family: Arial, Helvetica, sans-serif; font-size: small; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\"><strong>Compensation:</strong> Competitive hourly rate or salary (based on experience) + potential performance bonuses<br><strong>Benefits:</strong> [Health insurance, 401(k), paid time off, etc.]</p></div></div></div></div>\n",
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