Help Desk Specialist

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  "source_hash": "78f091a0447c1b724f3df4646f7e20e6efd55d16673ac2229a83f120c1ce8484",
  "last_changed_at": "2026-06-06T07:56:38.275Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "Central: Manheim, PA",
    "city": "Manheim",
    "region": "PA",
    "country": "United States",
    "is_remote": false,
    "confidence": 0.9
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-06T07:56:38.267Z",
  "launch_scope": {
    "reason": "english_us_canada",
    "included": true,
    "language": "en",
    "location": {
      "raw": "Central: Manheim, PA",
      "city": "Manheim",
      "region": "PA",
      "country": "United States",
      "is_remote": false,
      "confidence": 0.9
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": null,
  "salary_period": null,
  "workplace_type": "on_site",
  "salary_currency": null
}

{}

{
  "lists": [
    {
      "text": "Required Skills:",
      "content": "<div>\n<ul type=\"disc\">\n<li>Strong customer service mindset with a genuine desire to help and serve others</li>\n<li>Excellent attention to detail with consistent follow-through</li>\n<li>Strong verbal and written communication skills</li>\n<li>Ability to manage multiple priorities and stay organized in a fast-paced environment</li>\n<li>Resourceful problem-solver with a proactive approach</li>\n<li>Strong technical aptitude with ability to learn new systems quickly</li>\n<li>Professional, trustworthy, and able to maintain confidentiality</li>\n\n</ul></div>"
    },
    {
      "text": "Primary Responsibilities:",
      "content": "<div>\n<div><strong>Help Desk Leadership:</strong></div>\n<ul type=\"disc\">\n<li>Serve as the first point of contact for all IT and AVL requests</li>\n<li>Triage, prioritize, and route tickets with accuracy and swiftness</li>\n<li>Communicate clearly, warmly, and helpfully with staff and volunteers</li>\n<li>Resolve basic to intermediate issues and ensure thorough documentation</li>\n<li>Model a support experience defined by clarity, ownership, and care</li>\n\n<div><strong>Documentation &amp; Process Improvement:</strong></div>\n<div>\n<ul type=\"disc\">\n<li>Create and maintain simple, and accessible documentation for common processes and solutions</li>\n<li>Identify gaps and proactively build resources that improve clarity and efficiency</li>\n<li>Support workflows and collaboration across IT and AVL</li>\n\n<div>\n<p><strong>Ordering &amp; Project Support:</strong></p>\n<ul type=\"disc\">\n<li>Assist with ordering technology and AVL equipment with strong stewardship</li>\n<li>Support project coordination, timelines, and communication</li>\n<li>Help move initiatives forward by managing details and staying organized</li>\n<li>Assist with vendor selection and vetting</li>\n<li>Coordinate RFPs for larger quotes</li>\n\n</ul></div>\n</ul></div>\n</ul></div>"
    },
    {
      "text": "What Success Looks Like & Key Attributes",
      "content": "<div>\n<ul type=\"disc\">\n<li>Staff and volunteers feel supported, understood, and cared for</li>\n<li>Demonstrates tenacity by handling requests with ownership, timely follow through to resolution, and persistence</li>\n<li>Communication is proactive, setting clear expectations and next steps, with warmth and professionalism</li>\n<li>Documentation is easy to follow and reduces confusion</li>\n<li>Projects and purchasing processes are organized and reliable</li>\n<li>Stays engaged, solves problems, and doesn’t let details fall through the cracks</li>\n<li>Self-motivated, reliable, and driven</li>\n\n</ul></div>"
    },
    {
      "text": "Personal Qualifications",
      "content": "<div>\n\n<li>Can articulate an identifiable salvation experience and lives out a pattern of spiritual development and regular attendance and participation at LCBC.</li>\n<li>Supports LCBC’s mission, priorities, philosophy of ministry, and doctrinal statement.</li>\n<li>Supports LCBC’s core values: we run after the one; we pursue excellence; we prioritize relationships; we deploy people for impact; we are real and relatable.</li>\n<li>Displays a winning attitude and a spirit of cooperation; communicates truth with grace; prays about everything; and has a willingness to serve on a team.</li>\n<li>Shows a desire to grow, develop, and mature, both spiritually and professionally.</li>\n<li>Exhibits pride in the image of LCBC as it reflects on the image of Christ portrayed to attendees, staff, and guests.</li>\n<li>Be an LCBC Partner or willing to become a Partner within 60 days of employment.</li>\n\n</div>"
    },
    {
      "text": "Benefits We Offer",
      "content": "<div>\n\n<li>Competitive medical, dental and vision coverage</li>\n<li>Retirement plan contribution and employer match</li>\n<li>Annual counseling benefit</li>\n<li>Flexible schedules</li>\n<li>Generous and immediate paid time-off</li>\n<li>Casual dress</li>\n<li>Quarterly professional and spiritual development days</li>\n<li>Intentional investment in personal and professional development</li>\n\n</div>"
    }
  ],
  "country": "US",
  "createdAt": 1777379462167,
  "updatedAt": null,
  "categories": {
    "team": "Information Technology",
    "location": "Central: Manheim, PA",
    "commitment": "Full-time",
    "department": "Ministry Team: Operations",
    "allLocations": [
      "Central: Manheim, PA"
    ]
  },
  "salaryRange": null,
  "workplaceType": "onsite"
}