Reservations Consultant - Sales Agent

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    "url": "https://scenicglobal.applytojob.com/apply/jobs/details/N7y4QxQL6m?&",
    "heading": "Reservations Consultant - Sales Agent",
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    "description_html": "<p style=\"line-height:1.38;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><strong><span style=\"font-family:Calibri, sans-serif;\">Scenic</span></strong> started as a small Australian coach tour company in 1986. It has since grown into a global travel leader, offering river cruises, ocean cruises, and tours to destinations worldwide. With a fleet of luxury vessels and a commitment to exceptional experiences, Scenic continues to redefine the travel industry.<br><br><b>RESERVATIONS CONSULTANT – INBOUND LUXURY TRAVEL SALES</b></span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Build a career with a global company.  Supportive Leadership Team & Company Culture.</span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Do you have a passion for luxury travel and delivering exceptional guest experiences?  Love speaking about incredible destinations such as Europe, Africa, South America, and Antarctica?   Are you a confident communicator with strong sales instincts, problem-solving abilities, and a passion for building relationships?    <i>If so, we’d love to hear from you.</i></span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">We are currently recruiting for Reservations Consultant positions for our Inbound Contact Center team.   This is a full-time HYBRID position with in-office collaboration Monday through Thursday and remote work flexibility Friday through Sunday.  This is a sales-focused position responsible for converting inbound inquiries into confirmed bookings while delivering an exceptional luxury guest experience. Successful candidates must be confident communicators with strong listening skills, a passion for sales, and the ability to build rapport and identify guest needs through meaningful conversations.</span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">We offer training with our experienced leaders who will give you all the tools and continued guidance that you need to be a successful Reservation Consultant.</span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b>Essential Functions for this role: </b></span></span></span></p><ul><li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\">Deliver exceptional guest experience either over the phone or via email</span></span></span></span></li><li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\">Convert inbound sales inquiries into confirmed bookings for both direct guests and travel advisor partners</span></span></span></span></li><li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\">Answer detailed questions regarding various itineraries, ships and land programs offered by Scenic Luxury Cruise & Tours and Emerald Cruises & Tours</span></span></span></span></li><li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\">Accurately quote rates, promotions, flights utilizing Sabre software and general information regarding the ships, onboard experiences, and itineraries</span></span></span></span></li><li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\">Utilize consultative sales techniques to maximize conversion, revenue, and guest satisfaction</span></span></span></span></li><li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\">Identify opportunities to enhance the guest experience through suite upgrades, hotel packages, air, and ancillary products</span></span></span></span></li><li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\">Effectively communicate and follow-up with guests and travel advisors to collect payment</span></span></span></span></li><li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\">Develop positive working relationships with various departments and staff worldwide</span></span></span></span></li><li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\">Adhere to company policies and guidelines including attendance and workforce adherence</span></span></span></span></li><li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\">Provide 5-star service at all times to our direct guests and travel advisor partners</span></span></span></span></li><li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\">Achieve monthly performance goals including sales conversion, revenue targets, guest bookings, quality assurance standards, schedule adherence, and attendance expectations.</span></span></span></span></li></ul><br><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\">This job description is not designed to cover all of the comprehensive duties and responsibilities of the Reservation Consultant role.   Duties and responsibilities may change at any time with limited notice.<br> </span></span></span><br><br><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><b>About YOU</b></span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><i>Your skill set will include:</i></span></span></span><ul><li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\">Positive, can-do attitude </span></span></span></span></li><li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\">Reliable and self-motivated</span></span></span></span></li><li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\">Comfortable working in a fast-paced, performance-driven sales environment</span></span></span></span></li><li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\">A drive for closing sales and upselling guest experiences (suites/extensions/pre/post hotels)</span></span></span></span></li><li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\">Able to work with minimal supervision</span></span></span></span></li><li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\">Excellent communicator with colleagues, leaders, direct guests & travel advisors</span></span></span></span></li><li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\">Highly organized and able to prioritize assigned tasks for optimal use of time</span></span></span></span></li><li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\">Passion for delivering excellent guest experience</span></span></span></span></li><li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\">Exceptional problem-solving skills, accuracy and high attention to detail</span></span></span></span></li><li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\">Quick learner with a desire to develop & grow within a collaborative team environment</span></span></span></span></li><li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\">Team-oriented and results-driven</span></span></span></span></li><li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\">Strong computer and multi-system navigation skills</span></span></span></span></li><li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\">Ability to manage multiple priorities while maintaining exceptional guest experience and attention to detail</span></span></span></span></li><li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\">Participate in and adapt to an ever-changing environment</span></span></span></span></li><li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\">Experience with an ocean-cruising company; luxury travel experience preferred</span></span></span></span></li><li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\">Experience with Sabre flight software a plus</span></span></span></span><br> </li></ul><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><i>It is desirable for you to have:</i></span></span></span><ul><li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\">Experience in a call center (customer service/hospitality environment)</span></span></span></span></li><li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\">Experience in the Cruise Industry or Travel industry </span></span></span></span></li><li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\">Schedule availability:  </span></span></span></span><ul style=\"list-style-type:circle;\"><li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\">Our Contact Center is open 7 days a week.  Your shift can fall anytime between 9:00am to 8:00pm EST Monday through Friday</span></span></span></span></li><li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\">We rotate Saturdays & Sundays <i>as needed</i> (10:00am-6:00pm EST)</span></span></span></span></li><li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\">Please note:  This is a HYBRID schedule so shifts Monday through Thursday are in the office; Friday through Sunday are remote workdays.  </span></span></span></span></li></ul></li></ul><p style=\"line-height:1.38;\"><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b>Training Environment:</b></span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Training will take place virtually for approximately four to six weeks.  You will receive in-depth training including quizzes to measure success with the program.   Reservations Consultants are expected to arrive on time and be prepared to learn.</span></span></span><br><br><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b>Work Environment:</b></span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\">This is a HYBRID schedule so shifts Monday through Thursday are in the office; Friday through Sunday are remote workdays.  Home-based office environment must be quiet with no outside noise or interruptions.   Call Center Operations are Monday through Friday (9:00am to 8:00pm EST), Saturday & Sunday (10:00am to 6:00pm EST).</span></span></span><br><br><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><b>Office location: </b>  4000 Hollywood Blvd.  Suite 625-S   Hollywood, FL 33021</span></span></span><br><br><br><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Scenic Tours USA, Inc. offers very attractive compensation package including a competitive salary and rich benefits package including Medical, Dental and Vision coverage, Life Insurance, Short Term and Long Term Disability coverage and a 401k plan with a company match.</span></span></span><br><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Scenic Tours USA, Inc. is an Equal Opportunity Employer.</span></span></span></p><p></p>",
    "description_text": "Scenic started as a small Australian coach tour company in 1986. It has since grown into a global travel leader, offering river cruises, ocean cruises, and tours to destinations worldwide. With a fleet of luxury vessels and a commitment to exceptional experiences, Scenic continues to redefine the travel industry.\n RESERVATIONS CONSULTANT – INBOUND LUXURY TRAVEL SALES\n Build a career with a global company.  Supportive Leadership Team & Company Culture.\n Do you have a passion for luxury travel and delivering exceptional guest experiences?  Love speaking about incredible destinations such as Europe, Africa, South America, and Antarctica?   Are you a confident communicator with strong sales instincts, problem-solving abilities, and a passion for building relationships?    If so, we’d love to hear from you.\n We are currently recruiting for Reservations Consultant positions for our Inbound Contact Center team.   This is a full-time HYBRID position with in-office collaboration Monday through Thursday and remote work flexibility Friday through Sunday.  This is a sales-focused position responsible for converting inbound inquiries into confirmed bookings while delivering an exceptional luxury guest experience. Successful candidates must be confident communicators with strong listening skills, a passion for sales, and the ability to build rapport and identify guest needs through meaningful conversations.\n We offer training with our experienced leaders who will give you all the tools and continued guidance that you need to be a successful Reservation Consultant.\n Essential Functions for this role:\n Deliver exceptional guest experience either over the phone or via email\n Convert inbound sales inquiries into confirmed bookings for both direct guests and travel advisor partners\n Answer detailed questions regarding various itineraries, ships and land programs offered by Scenic Luxury Cruise & Tours and Emerald Cruises & Tours\n Accurately quote rates, promotions, flights utilizing Sabre software and general information regarding the ships, onboard experiences, and itineraries\n Utilize consultative sales techniques to maximize conversion, revenue, and guest satisfaction\n Identify opportunities to enhance the guest experience through suite upgrades, hotel packages, air, and ancillary products\n Effectively communicate and follow-up with guests and travel advisors to collect payment\n Develop positive working relationships with various departments and staff worldwide\n Adhere to company policies and guidelines including attendance and workforce adherence\n Provide 5-star service at all times to our direct guests and travel advisor partners\n Achieve monthly performance goals including sales conversion, revenue targets, guest bookings, quality assurance standards, schedule adherence, and attendance expectations.\n This job description is not designed to cover all of the comprehensive duties and responsibilities of the Reservation Consultant role.   Duties and responsibilities may change at any time with limited notice.\n About YOU\n Your skill set will include: Positive, can-do attitude\n Reliable and self-motivated\n Comfortable working in a fast-paced, performance-driven sales environment\n A drive for closing sales and upselling guest experiences (suites/extensions/pre/post hotels)\n Able to work with minimal supervision\n Excellent communicator with colleagues, leaders, direct guests & travel advisors\n Highly organized and able to prioritize assigned tasks for optimal use of time\n Passion for delivering excellent guest experience\n Exceptional problem-solving skills, accuracy and high attention to detail\n Quick learner with a desire to develop & grow within a collaborative team environment\n Team-oriented and results-driven\n Strong computer and multi-system navigation skills\n Ability to manage multiple priorities while maintaining exceptional guest experience and attention to detail\n Participate in and adapt to an ever-changing environment\n Experience with an ocean-cruising company; luxury travel experience preferred\n Experience with Sabre flight software a plus\n It is desirable for you to have: Experience in a call center (customer service/hospitality environment)\n Experience in the Cruise Industry or Travel industry\n Schedule availability:  Our Contact Center is open 7 days a week.  Your shift can fall anytime between 9:00am to 8:00pm EST Monday through Friday\n We rotate Saturdays & Sundays as needed (10:00am-6:00pm EST)\n Please note:  This is a HYBRID schedule so shifts Monday through Thursday are in the office; Friday through Sunday are remote workdays.\n Training Environment:\n Training will take place virtually for approximately four to six weeks.  You will receive in-depth training including quizzes to measure success with the program.   Reservations Consultants are expected to arrive on time and be prepared to learn.\n Work Environment:\n This is a HYBRID schedule so shifts Monday through Thursday are in the office; Friday through Sunday are remote workdays.  Home-based office environment must be quiet with no outside noise or interruptions.   Call Center Operations are Monday through Friday (9:00am to 8:00pm EST), Saturday & Sunday (10:00am to 6:00pm EST).\n Office location:   4000 Hollywood Blvd.  Suite 625-S   Hollywood, FL 33021\n Scenic Tours USA, Inc. offers very attractive compensation package including a competitive salary and rich benefits package including Medical, Dental and Vision coverage, Life Insurance, Short Term and Long Term Disability coverage and a 401k plan with a company match.\n Scenic Tours USA, Inc. is an Equal Opportunity Employer.",
    "jsonld_jobposting": {
      "url": "https://scenicglobal.applytojob.com/apply/N7y4QxQL6m/Reservations-Consultant-Sales-Agent",
      "@type": "JobPosting",
      "title": "Reservations Consultant - Sales Agent",
      "@context": "http://schema.org/",
      "datePosted": "2026-06-19",
      "description": "<p style=\"line-height:1.38;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><strong><span style=\"font-family:Calibri, sans-serif;\">Scenic</span></strong> started as a small Australian coach tour company in 1986. It has since grown into a global travel leader, offering river cruises, ocean cruises, and tours to destinations worldwide. With a fleet of luxury vessels and a commitment to exceptional experiences, Scenic continues to redefine the travel industry.<br><br><b>RESERVATIONS CONSULTANT – INBOUND LUXURY TRAVEL SALES</b></span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Build a career with a global company.  Supportive Leadership Team & Company Culture.</span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Do you have a passion for luxury travel and delivering exceptional guest experiences?  Love speaking about incredible destinations such as Europe, Africa, South America, and Antarctica?   Are you a confident communicator with strong sales instincts, problem-solving abilities, and a passion for building relationships?    <i>If so, we’d love to hear from you.</i></span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">We are currently recruiting for Reservations Consultant positions for our Inbound Contact Center team.   This is a full-time HYBRID position with in-office collaboration Monday through Thursday and remote work flexibility Friday through Sunday.  This is a sales-focused position responsible for converting inbound inquiries into confirmed bookings while delivering an exceptional luxury guest experience. Successful candidates must be confident communicators with strong listening skills, a passion for sales, and the ability to build rapport and identify guest needs through meaningful conversations.</span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">We offer training with our experienced leaders who will give you all the tools and continued guidance that you need to be a successful Reservation Consultant.</span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b>Essential Functions for this role: </b></span></span></span></p><ul><li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\">Deliver exceptional guest experience either over the phone or via email</span></span></span></span></li><li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\">Convert inbound sales inquiries into confirmed bookings for both direct guests and travel advisor partners</span></span></span></span></li><li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\">Answer detailed questions regarding various itineraries, ships and land programs offered by Scenic Luxury Cruise & Tours and Emerald Cruises & Tours</span></span></span></span></li><li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\">Accurately quote rates, promotions, flights utilizing Sabre software and general information regarding the ships, onboard experiences, and itineraries</span></span></span></span></li><li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\">Utilize consultative sales techniques to maximize conversion, revenue, and guest satisfaction</span></span></span></span></li><li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\">Identify opportunities to enhance the guest experience through suite upgrades, hotel packages, air, and ancillary products</span></span></span></span></li><li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\">Effectively communicate and follow-up with guests and travel advisors to collect payment</span></span></span></span></li><li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\">Develop positive working relationships with various departments and staff worldwide</span></span></span></span></li><li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\">Adhere to company policies and guidelines including attendance and workforce adherence</span></span></span></span></li><li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\">Provide 5-star service at all times to our direct guests and travel advisor partners</span></span></span></span></li><li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\">Achieve monthly performance goals including sales conversion, revenue targets, guest bookings, quality assurance standards, schedule adherence, and attendance expectations.</span></span></span></span></li></ul><br><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\">This job description is not designed to cover all of the comprehensive duties and responsibilities of the Reservation Consultant role.   Duties and responsibilities may change at any time with limited notice.<br> </span></span></span><br><br><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><b>About YOU</b></span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><i>Your skill set will include:</i></span></span></span><ul><li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\">Positive, can-do attitude </span></span></span></span></li><li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\">Reliable and self-motivated</span></span></span></span></li><li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\">Comfortable working in a fast-paced, performance-driven sales environment</span></span></span></span></li><li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\">A drive for closing sales and upselling guest experiences (suites/extensions/pre/post hotels)</span></span></span></span></li><li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\">Able to work with minimal supervision</span></span></span></span></li><li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\">Excellent communicator with colleagues, leaders, direct guests & travel advisors</span></span></span></span></li><li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\">Highly organized and able to prioritize assigned tasks for optimal use of time</span></span></span></span></li><li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\">Passion for delivering excellent guest experience</span></span></span></span></li><li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\">Exceptional problem-solving skills, accuracy and high attention to detail</span></span></span></span></li><li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\">Quick learner with a desire to develop & grow within a collaborative team environment</span></span></span></span></li><li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\">Team-oriented and results-driven</span></span></span></span></li><li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\">Strong computer and multi-system navigation skills</span></span></span></span></li><li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\">Ability to manage multiple priorities while maintaining exceptional guest experience and attention to detail</span></span></span></span></li><li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\">Participate in and adapt to an ever-changing environment</span></span></span></span></li><li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\">Experience with an ocean-cruising company; luxury travel experience preferred</span></span></span></span></li><li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\">Experience with Sabre flight software a plus</span></span></span></span><br> </li></ul><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><i>It is desirable for you to have:</i></span></span></span><ul><li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\">Experience in a call center (customer service/hospitality environment)</span></span></span></span></li><li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\">Experience in the Cruise Industry or Travel industry </span></span></span></span></li><li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\">Schedule availability:  </span></span></span></span><ul style=\"list-style-type:circle;\"><li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\">Our Contact Center is open 7 days a week.  Your shift can fall anytime between 9:00am to 8:00pm EST Monday through Friday</span></span></span></span></li><li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\">We rotate Saturdays & Sundays <i>as needed</i> (10:00am-6:00pm EST)</span></span></span></span></li><li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\">Please note:  This is a HYBRID schedule so shifts Monday through Thursday are in the office; Friday through Sunday are remote workdays.  </span></span></span></span></li></ul></li></ul><p style=\"line-height:1.38;\"><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b>Training Environment:</b></span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Training will take place virtually for approximately four to six weeks.  You will receive in-depth training including quizzes to measure success with the program.   Reservations Consultants are expected to arrive on time and be prepared to learn.</span></span></span><br><br><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b>Work Environment:</b></span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\">This is a HYBRID schedule so shifts Monday through Thursday are in the office; Friday through Sunday are remote workdays.  Home-based office environment must be quiet with no outside noise or interruptions.   Call Center Operations are Monday through Friday (9:00am to 8:00pm EST), Saturday & Sunday (10:00am to 6:00pm EST).</span></span></span><br><br><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><b>Office location: </b>  4000 Hollywood Blvd.  Suite 625-S   Hollywood, FL 33021</span></span></span><br><br><br><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Scenic Tours USA, Inc. offers very attractive compensation package including a competitive salary and rich benefits package including Medical, Dental and Vision coverage, Life Insurance, Short Term and Long Term Disability coverage and a 401k plan with a company match.</span></span></span><br><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Scenic Tours USA, Inc. is an Equal Opportunity Employer.</span></span></span></p><p></p>",
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