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AVP/Member Service Center Manager

4b28cc0d 7ca3 418d B6c8 Ab93fbba9ec8 19000101 000001 · Plymouth, MN, US, Plymouth, MN · Active · $73,000–$91,000 / year · ADP Workforce Now Recruiting

Job facts

FieldValue
Company4b28cc0d 7ca3 418d B6c8 Ab93fbba9ec8 19000101 000001
TitleAVP/Member Service Center Manager
Normalized title-
Department / team-
LocationPlymouth, MN, United States
Work model-
Employment typeFull Time
Salary$73,000–$91,000 / year
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-06-01 / 2026-06-02
Changed / last seen2026-06-06 / 2026-06-06

Related slices

PageWhat it containsOpen
Company jobsActive postings from 4b28cc0d 7ca3 418d B6c8 Ab93fbba9ec8 19000101 000001.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Plymouth.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

Company4b28cc0d 7ca3 418d B6c8 Ab93fbba9ec8 19000101 000001
Sourcead4410e8-e21b-456e-96db-eafc4387b98e
ATS providerADP Workforce Now Recruiting

Description

WHAT YOU’LL DO: This role provides structure and leadership to, and is responsible for, all Member Service Representatives, Member Service Specialists, Member Service Leads, and Assistant Member Service Center Managers. Cultivate employee engagement and development through directing leadership to coach, mentor and lead to achieve Member Service Center goals, corporate goals, and strategic initiatives. Execute strategies and formalized plans to maintain cost control and service level delivery through appropriate staffing and workforce management, using efficient and effective work processes through all channels. Responsible for contributing to strategically focused committees relating research and development of enhancements to new technologies and product offerings. Committed to ensuring all levels of staff are empowered to deliver on our Core Values. WHAT YOU’LL BRING: Availability to work 40 hours per week Monday through Friday between the hours of 8:00am – 5:30pm and rotating Saturdays 9:00am – 1:00pm at our Plymouth Corporate office location; exempt. In addition: Associate’s Degree or equivalent work experience. 5+ years of customer service or contact center experience, including financial services experience. 4+ years of previous supervisory or proven leadership experience. Excellent customer service and sales skills. Experience leading workforce management efforts, preferred Experience in computer systems including MS Office, working knowledge of telephony systems preferred Strong verbal and written communication skills. Ability to be self-directed while displaying initiative and decision making skills. Ability to maintain a high level of professionalism while working under pressure. Excellent organizational and project management skills. Compliance with the Bank Secrecy Act and all its provisions. Ability to pass a pre-employment drug test and various background checks. Regular and reliable attendance at the workplace. WHO WE ARE: TruStone Financial is a member-owned credit union offering comprehensive, straightforward, and competitive financial solutions designed to support our members’ financial health. Established in 1939 by a group of teachers, TruStone Financial has grown into Minnesota’s second-largest credit union. With over 550 dedicated employees, we serve more than 200,000 members across 23 branches in Minnesota and Wisconsin. Our vision is to deliver exceptional financial experiences, and to achieve this, we need exceptional people! Join our expanding team and help us fulfill our mission to engage, educate, and inspire members toward lifelong financial well-being. WHAT WE OFFER: The salary range for this position is $73,000 – $91,000 per year. In addition, we offer: Competitive pay and incentive programs for all positions. Health insurance with the ability to choose which plan option is best for you – a Traditional Health Plan or Health Savings Plan. Affordable dental and vision insurance coverage. Earn 22 days of paid time off annually for full-time employees with an equivalent accrual for part-time employees – and, the longer your tenure, the more PTO you’ll have to enjoy. 10+ paid holidays each year. Up to 16 hours of paid time annually to volunteer for organizations you are passionate about. 401(k) with 50% employer match on the first 6% you contribute – plus, after one year of service, an additional 3% safe harbor employer contribution that is immediately 100% vested regardless if you are contributing or not. Eligibility for profit sharing opportunities in the form of a contribution to your 401(k) account. Employer-paid Short Term and Long Term Disability benefits. Employer-provided life insurance up to 2.5x your base salary with the option to purchase additional coverage for yourself, spouse and eligible dependents. Reimbursement for higher education expenses of up to $5,250 per calendar year (including tuition, books and activity fees). Career development opportunities – including our STEP job shadow program, TruStone Academy certification courses, Mentorship Program and more. Special employee discounts when you join TruStone Financial as a credit union member. Employee activities, events, discounts, and many other great benefits and perks! TruStone Financial Credit Union is an Affirmative Action and Equal Opportunity Employer of Protected Veterans, Individuals with Disabilities and all Protected Classes.

Full job record

Job ID86b83e1e9f38af30c9301ece38956b904704cdf9
Org ID1d9e66c1-7149-4713-836f-240c7d5271ed
Source IDad4410e8-e21b-456e-96db-eafc4387b98e
Board IDad4410e8-e21b-456e-96db-eafc4387b98e
Provideradp_workforcenow
Provider Job Key564838
TitleAVP/Member Service Center Manager
Normalized Title—
Statusactive
Activeyes
Location TextPlymouth, MN, US, Plymouth, MN
Department—
Team—
Employment Typefull_time
Workplace Type—
Remote Policy—
CountryUnited States
RegionMN
CityPlymouth
Salary Raw73000.00 To 91000.00 (USD) Annually
Salary Min73,000
Salary Max91,000
Salary CurrencyUSD
Salary Periodyear
Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=4b28cc0d-7ca3-418d-b6c8-ab93fbba9ec8&ccId=19000101_000001&lang=en_US&type=JS&jobId=564838&jwId=9201821681342_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=4b28cc0d-7ca3-418d-b6c8-ab93fbba9ec8&ccId=19000101_000001&lang=en_US&type=JS&jobId=564838&jwId=9201821681342_1
First Seen At2026-06-02 09:55:43Z
Last Seen At2026-06-06 13:21:07Z
Last Checked At2026-06-06 13:21:07Z
Last Changed At2026-06-06 13:21:07Z
Inactive At—
Source Posted At2026-06-01 21:04:00Z
Source Updated At—
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=adp_workforcenow/board=4b28cc0d-7ca3-418d-b6c8-ab93fbba9ec8|19000101_000001/date=2026-06-06/2026-06-06T13-21-06-872Z-ecbacc2b35479c04a380ee5db56173dca78e04e5b530177b4d1e13af53964cac.json
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    "requisitionDescription": "<div><div><p style=\"margin-left:0in;\" data-pasted=\"true\"><strong><span style=\"font-family: tahoma, sans-serif; font-size: 14px;\">WHAT YOU&rsquo;LL DO:</span></strong><span style=\"font-family: tahoma, sans-serif; font-size: 14px;\"><br>This role provides structure and leadership to, and is responsible for, all Member Service Representatives, Member Service Specialists, Member Service Leads, and Assistant Member Service Center Managers. Cultivate employee engagement and development through directing leadership to coach, mentor and lead to achieve Member Service Center goals, corporate goals, and strategic initiatives. Execute strategies and formalized plans to maintain cost control and service level delivery through appropriate staffing and workforce management, using efficient and effective work processes through all channels. Responsible for contributing to strategically focused committees relating research and development of enhancements to new technologies and product offerings. Committed to ensuring all levels of staff are empowered to deliver on our Core Values.</span></p><p style=\"margin-left:0in;\"><span style=\"font-family: tahoma, sans-serif; font-size: 14px;\"><strong>WHAT YOU&rsquo;LL BRING:</strong><br>Availability to work 40 hours per week Monday through Friday between the hours of 8:00am &ndash; 5:30pm and rotating Saturdays 9:00am &ndash; 1:00pm at our Plymouth Corporate office location; exempt.</span></p><p style=\"margin-left:0in;\"><span style=\"font-family: tahoma, sans-serif; font-size: 14px;\">In addition:</span></p><div style=\"margin-left:0in;\"><ul style=\"list-style-type: disc;\"><li style=\"margin-left: 0in; font-family: tahoma, sans-serif; font-size: 14px;\">Associate&rsquo;s Degree or equivalent work experience.</li><li style=\"margin-left: 0in; font-family: tahoma, sans-serif; font-size: 14px;\">5+ years of customer service or contact center experience, including financial services experience.&nbsp;</li><li style=\"margin-left: 0in; font-family: tahoma, sans-serif; font-size: 14px;\">4+ years of previous supervisory or proven leadership experience.</li><li style=\"margin-left: 0in; font-family: tahoma, sans-serif; font-size: 14px;\">Excellent customer service and sales skills.</li><li style=\"margin-left: 0in; font-family: tahoma, sans-serif; font-size: 14px;\">Experience leading workforce management efforts, preferred</li><li style=\"margin-left: 0in; font-family: tahoma, sans-serif; font-size: 14px;\">Experience in computer systems including MS Office, working knowledge of telephony systems preferred</li><li style=\"margin-left: 0in; font-family: tahoma, sans-serif; font-size: 14px;\">Strong verbal and written communication skills.</li><li style=\"margin-left: 0in; font-family: tahoma, sans-serif; font-size: 14px;\">Ability to be self-directed while displaying initiative and decision making skills.</li><li style=\"margin-left: 0in; font-family: tahoma, sans-serif; font-size: 14px;\">Ability to maintain a high level of professionalism while working under pressure.</li><li style=\"margin-left: 0in; font-family: tahoma, sans-serif; font-size: 14px;\">Excellent organizational and project management skills.</li><li style=\"margin-left: 0in; font-family: tahoma, sans-serif; font-size: 14px;\">Compliance with the Bank Secrecy Act and all its provisions.</li><li style=\"margin-left: 0in; font-family: tahoma, sans-serif; font-size: 14px;\">Ability to pass a pre-employment drug test and various background checks.</li><li style=\"margin-left: 0in; font-family: tahoma, sans-serif; font-size: 14px;\">Regular and reliable attendance at the workplace.</li></ul></div><p style=\"margin-left:0in;\"><span style=\"font-family: tahoma, sans-serif; font-size: 14px;\"><strong>WHO WE ARE:<br></strong>TruStone Financial is a member-owned credit union offering comprehensive, straightforward, and competitive financial solutions designed to support our members&rsquo; financial health. Established in 1939 by a group of teachers, TruStone Financial has grown into Minnesota&rsquo;s second-largest credit union. With over 550 dedicated employees, we serve more than 200,000 members across 23 branches in Minnesota and Wisconsin. Our vision is to deliver exceptional financial experiences, and to achieve this, we need exceptional people! Join our expanding team and help us fulfill our mission to engage, educate, and inspire members toward lifelong financial well-being.<br><br><strong>WHAT WE OFFER:</strong><br>The salary range for this position is $73,000 &ndash; $91,000 per year. In addition, we offer:&nbsp;</span></p><div style=\"margin-left:0in;\"><ul style=\"list-style-type: disc;\"><li style=\"margin-left: 0in; font-family: tahoma, sans-serif; font-size: 14px;\">Competitive pay and incentive programs for all positions.</li></ul></div><div style=\"margin-left:0in;\"><ul style=\"list-style-type: disc;\"><li style=\"margin-left: 0in; font-family: tahoma, sans-serif; font-size: 14px;\">Health insurance with the ability to choose which plan option is best for you &ndash; a Traditional Health Plan or Health Savings Plan.</li><li style=\"margin-left: 0in; font-family: tahoma, sans-serif; font-size: 14px;\">Affordable dental and vision insurance coverage.</li><li style=\"margin-left: 0in; font-family: tahoma, sans-serif; font-size: 14px;\">Earn 22 days of paid time off annually for full-time employees with an equivalent accrual for part-time employees &ndash; and, the longer your tenure, the more PTO you&rsquo;ll have to enjoy.</li><li style=\"margin-left: 0in; font-family: tahoma, sans-serif; font-size: 14px;\">10+ paid holidays each year.</li><li style=\"margin-left: 0in; font-family: tahoma, sans-serif; font-size: 14px;\">Up to 16 hours of paid time annually to volunteer for organizations you are passionate about.</li><li style=\"margin-left: 0in; font-family: tahoma, sans-serif; font-size: 14px;\">401(k) with 50% employer match on the first 6% you contribute &ndash; plus, after one year of service, an additional 3% safe harbor employer contribution that is immediately 100% vested regardless if you are contributing or not.</li><li style=\"margin-left: 0in; font-family: tahoma, sans-serif; font-size: 14px;\">Eligibility for profit sharing opportunities in the form of a contribution to your 401(k) account.</li><li style=\"margin-left: 0in; font-family: tahoma, sans-serif; font-size: 14px;\">Employer-paid Short Term and Long Term Disability benefits.</li><li style=\"margin-left: 0in; font-family: tahoma, sans-serif; font-size: 14px;\">Employer-provided life insurance up to 2.5x your base salary with the option to purchase additional coverage for yourself, spouse and eligible dependents.&nbsp;</li><li style=\"margin-left: 0in; font-family: tahoma, sans-serif; font-size: 14px;\">Reimbursement for higher education expenses of up to $5,250 per calendar year (including tuition, books and activity fees).&nbsp;</li><li style=\"margin-left: 0in; font-family: tahoma, sans-serif; font-size: 14px;\">Career development opportunities &ndash; including our STEP job shadow program, TruStone Academy certification courses, Mentorship Program and more.</li><li style=\"margin-left: 0in; font-family: tahoma, sans-serif; font-size: 14px;\">Special employee discounts when you join TruStone Financial as a credit union member.</li><li style=\"margin-left: 0in; font-family: tahoma, sans-serif; font-size: 14px;\">Employee activities, events, discounts, and many other great benefits and perks!</li></ul></div><p style=\"margin-left:0in;\"><span style=\"font-family: tahoma, sans-serif; font-size: 14px;\">&nbsp;</span></p><p style=\"margin-left: 0in; text-align: center;\"><em><span style=\"font-family: tahoma, sans-serif; font-size: 14px;\">TruStone Financial Credit Union is an Affirmative Action and Equal Opportunity Employer of Protected Veterans, Individuals with Disabilities and all Protected Classes.</span></em></p></div></div>\n",
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