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Program Specialist - Service Concerns

A4c4f625 6064 43a4 938d 3ecf41c6dff6 19000101 000001 · Bellevue, WA, US, Bellevue, WA · On Site · Active · $26 / hour · ADP Workforce Now Recruiting

Job facts

FieldValue
CompanyA4c4f625 6064 43a4 938d 3ecf41c6dff6 19000101 000001
TitleProgram Specialist - Service Concerns
Normalized title-
Department / team-
LocationBellevue, WA, United States
Work modelOn Site
Employment typeFull Time
Salary$26 / hour
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-06-15 / 2026-06-16
Changed / last seen2026-06-21 / 2026-06-21

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Company jobsActive postings from A4c4f625 6064 43a4 938d 3ecf41c6dff6 19000101 000001.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Bellevue.Open
Work model jobsActive On Site postings.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyA4c4f625 6064 43a4 938d 3ecf41c6dff6 19000101 000001
Sourcec920e0e9-9191-4663-a4ef-0d5790f772bb
ATS providerADP Workforce Now Recruiting

Description

Title: NEMT Program Specialist – Service Concerns Location : Bellevue, WA. This is an onsite only position Work schedule : Full time, Monday – Friday 8:00am – 5:00pm Who we are: Since 1971, Hopelink has provided stability-building programs for people experiencing poverty, immigrants and refugees, and people with disabilities. We are the largest nonprofit in North and East King County. Make an impact in your community! Hopelink equips people to exit poverty through comprehensive services, impactful partnerships, and advocacy for equitable opportunities for all. Join us! Hopelink programs work in tandem to fill gaps, supporting each family or individual’s unique needs. These include food, energy, and financial assistance, housing with case management, mobility management, non-emergency medical transportation (NEMT), Dial-a-Ride Transit (DART), English for work, family development, and financial capabilities. To learn more, go to https://www.hopelink.org/ The career opportunity: The Non-Emergency Medical Transportation (NEMT) Program Specialist – Service Concerns is responsible for collecting and responding to Brokerage feedback that is tracked for process improvement efforts, responding to client concerns, and reviewing service partner and internal response statements. This role will work closely with internal departments, service partners, facilities, and other vendors to resolve, track, and prevent client concerns. The ideal Service Concerns Specialist has experience working in a customer service capacity and resolving complaints. They are detail-oriented, adept at de-escalating, and possess the ability to communicate client concerns or complaints with internal and external teams. What qualities we are looking for: Two (2) years’ experience working in a customer service capacity and/or researching and resolving customer complaints, with a demonstrated ability to accomplish goals and creatively problem-solve issues. High level of research and documentation skills. Familiarity with Microsoft Office suite. Ability to prioritize and manage multiple tasks with accuracy and in an organized manner; detail-oriented. Exceptional verbal and written communication skills. Experience with de-escalating situations and responding to concerns with tact, courtesy, good judgement, and data-driven decisions. This position is a Service Critical Employee with specific attendance requirements. Employee must manage own transportation needs in adverse weather, including possible limitations to public transportation options. Regular attendance and punctuality are essential to our business and to this position. Examples of what you will be doing: Receives and processes all escalated complaints. Independently evaluates the escalated complaint’s content and supporting data, provides recommendations for further investigation. Conducts initial review of client denials. Documents and distributes complaints for investigation; receives, reviews, and interprets investigative reports for complaint closure. Interfaces with all parties to ensure timely complaint investigation, escalation, and closure with appropriate documentation. Responds to customer inquiries, concerns, and questions in a timely manner, managing and resolving problems as necessary. How you will be compensated: Hopelink is proud to provide meaningful paid time away from work and an affordable, comprehensive benefits package. Compensation: $26.20/hour Up to 10 paid vacation and sick days annually and 10 paid holidays, Plus up to 7 paid float days available to use immediately; dependent on hire date and hours/week. Medical, Dental, and Vision benefits after 1 month waiting period. Flexible Spending Accounts; 401k with Employer Match; Life, Disability & Accident coverage. Wellness Program; Employee Resource Groups; Employee Assistance Program; Employee Discount Opportunities; Training Classes. Internal Career Opportunities; Professional Development; Leadership Development; Career Path Coaching. Annual Performance Reviews with Merit Increase Opportunities. Hopelink Values: Growth & Human Potential Relationships Built in Trust Culture of Belonging Quality of Our Work Community-Centered Fiscal & Data Stewardship We are actively building an environment that welcomes and encourages the involvement and success of all individuals and respects the new possibilities that are created when diverse people, beliefs and values are included. Home Page - Hopelink

Full job record

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Org ID5d2d783a-e830-4868-91e9-9184b85153bb
Source IDc920e0e9-9191-4663-a4ef-0d5790f772bb
Board IDc920e0e9-9191-4663-a4ef-0d5790f772bb
Provideradp_workforcenow
Provider Job Key569337
TitleProgram Specialist - Service Concerns
Normalized Title—
Statusactive
Activeyes
Location TextBellevue, WA, US, Bellevue, WA
Department—
Team—
Employment Typefull_time
Workplace Typeon_site
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CountryUnited States
RegionWA
CityBellevue
Salary RawUp to 26.20 (USD) Hourly
Salary Min0
Salary Max26.2
Salary CurrencyUSD
Salary Periodhour
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Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=a4c4f625-6064-43a4-938d-3ecf41c6dff6&ccId=19000101_000001&lang=en_US&type=JS&jobId=569337&jwId=9201434870333_1
First Seen At2026-06-16 12:25:34Z
Last Seen At2026-06-21 13:18:25Z
Last Checked At2026-06-21 13:18:25Z
Last Changed At2026-06-21 13:18:25Z
Inactive At—
Source Posted At2026-06-15 16:30:00Z
Source Updated At—
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    "requisitionDescription": "<div><div><div><div><div><p style='margin-right:0in;margin-left:0in;font-size:14px;font-family:\"Arial\",sans-serif;margin:0in;font-weight:bold;' data-pasted=\"true\"><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>Title:</span><span style='font-size:15px;font-family:\"Calibri\",sans-serif;font-weight:normal;'>&nbsp;NEMT Program Specialist &ndash; Service Concerns</span></p><p style='margin-right:0in;margin-left:0in;font-size:14px;font-family:\"Arial\",sans-serif;margin:0in;font-weight:bold;'><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>Location</span><span style='font-size:15px;font-family:\"Calibri\",sans-serif;font-weight:normal;'>: Bellevue, WA. This is an <strong>onsite only</strong> position</span></p><p style='margin-right:0in;margin-left:0in;font-size:14px;font-family:\"Arial\",sans-serif;margin:0in;font-weight:bold;'><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>Work schedule</span><span style='font-size:15px;font-family:\"Calibri\",sans-serif;font-weight:normal;'>: Full time, Monday &ndash; Friday 8:00am &ndash; 5:00pm</span></p><p style='margin-right:0in;margin-left:0in;font-size:14px;font-family:\"Arial\",sans-serif;margin:0in;font-weight:bold;'><br></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;vertical-align:baseline;'><strong>&nbsp;</strong><strong>&nbsp;</strong></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;vertical-align:baseline;'><strong><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>Who we are: </span></strong><span style='font-size:15px;font-family:\"Calibri\",sans-serif;color:#222222;background:white;'>Since 1971, Hopelink has provided stability-building programs for people experiencing poverty, immigrants and refugees, and people with disabilities. We are the largest nonprofit in North and East King County.&nbsp;</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;vertical-align:baseline;'><br></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;'><strong><span style='font-size:15px;font-family:\"Calibri\",sans-serif;color:#222222;background:white;'>Make an impact in your community!</span></strong><span style='font-size:15px;font-family:\"Calibri\",sans-serif;color:#222222;background:white;'>&nbsp;Hopelink equips people to exit poverty through comprehensive services, impactful partnerships, and advocacy for equitable opportunities for all. Join us!</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;'><br></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;'><span style='font-size:15px;font-family:\"Calibri\",sans-serif;color:#222222;background:white;'>Hopelink programs work in tandem to fill gaps, supporting each family or individual&rsquo;s unique needs. These include food, energy, and financial assistance, housing with case management, mobility management, non-emergency medical transportation (NEMT), Dial-a-Ride Transit (DART), English for work, family development, and financial capabilities.&nbsp;</span><span style='font-size:15px;font-family:\"Calibri\",sans-serif;color:#222222;background:white;'>To learn more, go to&nbsp;</span><a href=\"https://www.hopelink.org/\" target=\"_blank\"><span style='font-size:15px;font-family:\"Calibri\",sans-serif;background:white;'>https://www.hopelink.org/</span></a></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;'><br></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;'><strong><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>The career opportunity: </span></strong><span style='font-size:15px;font-family:\"Calibri\",sans-serif;color:black;'>The Non-Emergency Medical Transportation (NEMT) Program Specialist &ndash; Service Concerns is responsible for collecting and responding to Brokerage feedback that is tracked for process improvement efforts, responding to client concerns, and reviewing service partner and internal response statements. This role will work closely with internal departments, service partners, facilities, and other vendors to resolve, track, and prevent client concerns.&nbsp;</span></p><p style='margin-right:0in;margin-left:0in;font-size:13px;font-family:\"Arial\",sans-serif;margin-top:0in;margin-bottom:0in;text-indent:0in;'><strong>&nbsp;</strong></p><p style='margin-right:0in;margin-left:0in;font-size:13px;font-family:\"Arial\",sans-serif;margin-top:0in;margin-bottom:0in;text-indent:0in;'><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>The ideal Service Concerns Specialist has experience working in a customer service capacity and resolving complaints. They are detail-oriented, adept at de-escalating, and possess the ability to communicate client concerns or complaints with internal and external teams.&nbsp;</span></p><p style='margin-right:0in;margin-left:0in;font-size:13px;font-family:\"Arial\",sans-serif;margin-top:0in;margin-bottom:0in;text-indent:0in;'><strong>&nbsp;</strong></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;'><strong><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>What qualities we are looking for:&nbsp;</span></strong></p><div style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;\"><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style='font-family:\"Calibri\",sans-serif;font-size:15px;'>Two (2) years&rsquo; experience working in a customer service capacity and/or researching and resolving customer complaints, with a demonstrated ability to accomplish goals and creatively problem-solve issues.</span></li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style='font-family:\"Calibri\",sans-serif;font-size:15px;'>High level of research and documentation skills. Familiarity with Microsoft Office suite.</span></li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style='font-family:\"Calibri\",sans-serif;font-size:15px;'>Ability to prioritize and manage multiple tasks with accuracy and in an organized manner; detail-oriented.</span></li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style='font-family:\"Calibri\",sans-serif;font-size:15px;'>Exceptional verbal and written communication skills. Experience with de-escalating situations and responding to concerns with tact, courtesy, good judgement, and data-driven decisions.&nbsp;</span></li></ul></div><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;background:white;'><span style='font-size:15px;font-family:\"Calibri\",sans-serif;color:black;'>This position is a <strong>Service Critical Employee</strong> with specific attendance requirements.&nbsp;</span><ul style=\"margin-bottom:0in;list-style-type: circle;margin-left: 53px;\"><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style='font-family:\"Calibri\",sans-serif;font-size:15px;color:black;'>Employee must manage own transportation needs in adverse weather, including possible limitations to public transportation options. Regular attendance and punctuality are essential to our business and to this position.&nbsp;</span></li></ul></li></ul><p style='margin-right:0in;margin-left:63.0pt;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;background:white;'><br></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;'><strong><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>Examples of what you will be doing:</span></strong></p><div style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;\"><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style='font-family:\"Calibri\",sans-serif;font-size:15px;'>Receives and processes all escalated complaints. Independently evaluates the escalated complaint&rsquo;s content and supporting data, provides recommendations for further investigation.</span></li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style='font-family:\"Calibri\",sans-serif;font-size:15px;'>Conducts initial review of client denials.</span></li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style='font-family:\"Calibri\",sans-serif;font-size:15px;'>Documents and distributes complaints for investigation; receives, reviews, and interprets investigative reports for complaint closure.&nbsp;</span></li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style='font-family:\"Calibri\",sans-serif;font-size:15px;'>Interfaces with all parties to ensure timely complaint investigation, escalation, and closure with appropriate documentation.</span></li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style='font-family:\"Calibri\",sans-serif;font-size:15px;'>Responds to customer inquiries, concerns, and questions in a timely manner, managing and resolving problems as necessary.&nbsp;</span></li></ul></div><p style='margin-right:0in;margin-left:0in;font-size:13px;font-family:\"Arial\",sans-serif;margin-top:0in;margin-bottom:0in;text-indent:0in;'><strong>&nbsp;</strong></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;'><strong><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>How you will be compensated: </span></strong><em><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>Hopelink is proud to provide meaningful paid time away from work and an affordable, comprehensive benefits package.</span></em></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;color:#2D2D2D;background:white;'><strong><span style='font-size:15px;font-family:     \"Calibri\",sans-serif;'>Compensation:</span></strong><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>&nbsp;$26.20/hour</span></li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;color:#2D2D2D;background:white;'><span style='font-size:15px;font-family:     \"Calibri\",sans-serif;'>Up to 10 paid vacation and sick days annually and 10 paid holidays,&nbsp;</span></li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;color:#2D2D2D;background:white;'><span style='font-size:15px;font-family:     \"Calibri\",sans-serif;'>Plus up to 7 paid float days available to use immediately; dependent on hire date and hours/week.</span></li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;color:#2D2D2D;background:white;'><span style='font-size:15px;font-family:     \"Calibri\",sans-serif;'>Medical, Dental, and Vision benefits after 1 month waiting period.</span></li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;color:#2D2D2D;background:white;'><span style='font-size:15px;font-family:     \"Calibri\",sans-serif;'>Flexible Spending Accounts; 401k with Employer Match; Life, Disability &amp; Accident coverage.</span></li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;color:#2D2D2D;background:white;'><span style='font-size:15px;font-family:     \"Calibri\",sans-serif;'>Wellness Program; Employee Resource Groups; Employee Assistance Program; Employee Discount Opportunities; Training Classes.</span></li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;color:#2D2D2D;background:white;'><span style='font-size:15px;font-family:     \"Calibri\",sans-serif;'>Internal Career Opportunities; Professional Development; Leadership Development; Career Path Coaching.</span></li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;color:#2D2D2D;background:white;'><span style='font-size:15px;font-family:     \"Calibri\",sans-serif;'>Annual Performance Reviews with Merit Increase Opportunities.</span></li></ul><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;'><strong>&nbsp;</strong></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;'><strong><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>Hopelink Values:</span></strong></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;'><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>Growth &amp; Human Potential</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;'><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>Relationships Built in Trust</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;'><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>Culture of Belonging</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;'><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>Quality of Our Work</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;'><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>Community-Centered</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;'><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>Fiscal &amp; Data Stewardship</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;'><strong>&nbsp;</strong></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;'><span style='font-size:15px;font-family:\"Calibri\",sans-serif;color:black;background:white;'>We are actively building an environment that welcomes and encourages the involvement and success of all individuals and respects the new possibilities that are created when diverse people, beliefs and values are included.</span> <a href=\"https://www.hopelink.org/\" target=\"_blank\"><span style='font-size:15px;font-family:\"Calibri\",sans-serif;color:blue;'>Home Page - Hopelink</span></a></p><p style=\"margin-left:0in;\"><strong>&nbsp;</strong></p><p style=\"margin-left:0in;\"><br></p><p style=\"margin-left:0in;\"><br></p></div></div></div></div></div>\n",
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