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SSVF Case Manager II

B7df2a1a D18b 4096 B14f 3ec9f379f3be 19000101 000001 · Housing Matters, Santa Cruz, CA, US, Santa Cruz, CA · Hybrid · Active · $27–$31 / hour · ADP Workforce Now Recruiting

Job facts

FieldValue
CompanyB7df2a1a D18b 4096 B14f 3ec9f379f3be 19000101 000001
TitleSSVF Case Manager II
Normalized title-
Department / team-
LocationHousing Matters, CA, United States
Work modelHybrid / Hybrid
Employment typeFull Time
Salary$27–$31 / hour
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-06-02 / 2026-06-02
Changed / last seen2026-06-06 / 2026-06-06

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PageWhat it containsOpen
Company jobsActive postings from B7df2a1a D18b 4096 B14f 3ec9f379f3be 19000101 000001.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Housing Matters.Open
Work model jobsActive Hybrid postings.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyB7df2a1a D18b 4096 B14f 3ec9f379f3be 19000101 000001
Source17979850-2a77-483b-9d6b-9173f34cd0bb
ATS providerADP Workforce Now Recruiting

Description

SSVF Case Manager II Housing Matters partners with individuals and families to create pathways out of their homelessness into permanent housing. We are a leader in working to end homelessness and we want you to be part of our team! We are looking for individuals eager to make a difference and willing to enthusiastically commit to join in our vision that homelessness in Santa Cruz County should be rare, brief, and non-recurring. The Supportive Services for Veterans and Families (SSVF) Program is a multi-agency partnership and requires individuals with a high degree of experience working collaboratively toward a common goal. Sensitivity to and understanding of veteran-specific challenges is highly valued. Veterans and individuals with lived experience are encouraged to apply. The SSVF program is hiring for a Case Manager II. Incumbents are required to use assessment, interviewing, and counseling skills to perform moderate casework services. Additional requirements include a high degree of program knowledge, good judgment skills, and a sense of creativity. Hours and Benefits: Case Manager II is full-time, hourly, non-exempt position, eligible for medical, dental, vision, 403b, and our generous PTO plan. Benefits Summary: • 6 Medical plans - 100% employee coverage on select plans • Dental - 100% employee coverage • Vision - 100% employee coverage • Life insurance (UNUM) - 100% employee coverage • Chiropractic and Acupuncture (for those who elect medical insurance) - 100% employee coverage • 403b Retirement Savings matched up to 3% dollar-for-dollar with no vesting period • Employee Assistance Program (EAP) and Travel Assistance • PTO, 1 paid floating holiday, 9 paid holidays Regular hours are Monday through Friday. Occasional evenings and weekends may be required for some positions. This is a hybrid position. Starting Wages (Offer Dependent on Experience): $27.00 $27.81 $28.64 $29.50 $30.39 $31.30 Preferred Experience and Education Requirements: A minimum of four years of experience performing social service casework. OR A Bachelor’s Degree in social work, social welfare, human services, or one of the social or behavioral sciences plus two years of social service casework experience. Special Requirements: Possession of a valid California Class C Driver's License may be required for certain positions when driving a personal or company vehicle is considered a necessary function and duty of the job. Thorough knowledge of: Social casework objectives, principles, methods, and caseload management and organization. Social and economic factors which influence individuals and/or households experiencing homelessness. Principles of human behavior and development and psychological defense mechanisms. Reactions to stress. Community health, welfare, social, and legal support systems, and other resources available to clients. Interviewing and record-keeping techniques, including the documentation of all actions and contacts in case files. Typical Job Duties: Perform intake interviews, and assessments, and assist participants in developing individual case plans. Facilitate participants’ pathway to permanent housing in coordination with other programs, agencies, and organizations. Provide ongoing case management including assessment, referrals, budget assistance, housing placement, and promoting housing stability with individuals as assigned. Develop and maintain accurate written case records including intake, assessment, ongoing case plan, and progress notes. Meet all administrative requirements including recordkeeping, HMIS, staff meetings, etc. Maintain confidentiality and treat participants with dignity and respect at all times. Assist in the overall administration of the program. Perform other duties as assigned. Perform the most complex and specialized casework services with considerable independence. Manage crisis situations. Manage hostile, aggressive persons. Provide leadership and consultation to other case managers in casework concepts and methodology. Communicate and relate effectively with clients, who may be emotionally or mentally disabled, medically disabled, elderly, substance abusers, victims of domestic violence or fiduciary abuse. Establish and maintain effective working relationships with others, including clients, family members, and others who may be under distress or duress. Locate, develop, and use community and agency resources for the benefit of clients and advocate for services on behalf of clients. Facilitate maximum client participation in service plans. Manage assigned caseload and establish caseload priorities to meet client needs and agency expectations; Prioritize and respond to demands of caseload in a prompt and efficient manner. Recognize and analyze problems, gather relevant information, establish facts, draw valid conclusions, respond to case details promptly, and communicate clearly and concisely both orally and in writing. Maintain current and accurate records. Learn complex regulations, policies, and procedures and apply them appropriately in management of assigned caseloads. Work effectively under pressure and deadlines. Transport program participants in Housing Matters vehicles to meetings and appointments in accordance with program requirements Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities All qualified applicants will receive consideration for employment at Housing Matters without regard to race, color, creed, religion, national origin, ancestry, physical or mental disability, medical condition (including cancer-related and genetic characteristics), marital status, sexual orientation, age (over 18), veteran status, gender, pregnancy, or any other non-merit factor unrelated to job duties. Such action shall include, but not be limited to, the following: recruitment; advertising, layoff or termination, rates of pay or other forms of compensation, selection for training (including apprenticeship), employment, upgrading, demotion, or transfer.

Full job record

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Org ID04507b83-a8b0-4b25-9bfd-e93547dc508a
Source ID17979850-2a77-483b-9d6b-9173f34cd0bb
Board ID17979850-2a77-483b-9d6b-9173f34cd0bb
Provideradp_workforcenow
Provider Job Key999117
TitleSSVF Case Manager II
Normalized Title—
Statusactive
Activeyes
Location TextHousing Matters, Santa Cruz, CA, US, Santa Cruz, CA
Department—
Team—
Employment Typefull_time
Workplace Typehybrid
Remote Policyhybrid
CountryUnited States
RegionCA
CityHousing Matters
Salary Raw27 To 31.30 (USD) Hourly
Salary Min27
Salary Max31.3
Salary CurrencyUSD
Salary Periodhour
Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=b7df2a1a-d18b-4096-b14f-3ec9f379f3be&ccId=19000101_000001&lang=en_US&type=JS&jobId=999117&jwId=9206549712811_1
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First Seen At2026-06-02 08:23:46Z
Last Seen At2026-06-06 12:14:19Z
Last Checked At2026-06-06 12:14:19Z
Last Changed At2026-06-06 12:14:19Z
Inactive At—
Source Posted At2026-06-02 17:42:00Z
Source Updated At—
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    "requisitionDescription": "<div><div><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;background:white;' data-pasted=\"true\"><strong><u><span style='font-family:\"Arial\",sans-serif;color:#262321;'>SSVF Case Manager II&nbsp;</span></u></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;background:white;'><span style='font-family:\"Arial\",sans-serif;color:#262321;'>Housing Matters partners with individuals and families to create pathways out of their homelessness into permanent housing. We are a leader in working to end homelessness and we want you to be part of our team! We are looking for individuals eager to make a difference and willing to enthusiastically commit to join in our vision that homelessness in Santa Cruz County should be rare, brief, and non-recurring.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;background:white;'><strong><span style='font-family:\"Arial\",sans-serif;color:#262321;'>The Supportive Services for Veterans and Families (SSVF)</span></strong><span style='font-family:\"Arial\",sans-serif;color:#262321;'>&nbsp;Program is a multi-agency partnership and requires individuals with a high degree of experience working collaboratively toward a common goal. Sensitivity to and understanding of veteran-specific challenges is highly valued. Veterans and individuals with lived experience are encouraged to apply.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;background:white;'><span style='font-family:\"Arial\",sans-serif;color:#262321;'>The SSVF program is hiring for a Case Manager II. Incumbents are required to use assessment, interviewing, and counseling skills to perform moderate casework services. Additional requirements include a high degree of program knowledge, good judgment skills, and a sense of creativity.&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;background:white;'><span style='font-family:\"Arial\",sans-serif;color:#262321;'><strong><u>Hours and Benefits:</u></strong></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;background:white;'><strong><span style='font-family:\"Arial\",sans-serif;color:#262321;'>Case Manager II </span></strong><span style='font-family:\"Arial\",sans-serif;color:#262321;'>is full-time, hourly, non-exempt position, eligible for medical, dental, vision, 403b, and our generous PTO plan.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:.0001pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;'><strong><span style='font-family:\"Arial\",sans-serif;color:black;'>Benefits Summary:&nbsp;</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:.0001pt;margin-left:.5in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;'><span style='font-family:\"Arial\",sans-serif;color:black;'>&bull; 6 Medical plans - 100% employee coverage on select plans</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:.0001pt;margin-left:.5in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;'><span style='font-family:\"Arial\",sans-serif;color:black;'>&bull; Dental - 100% employee coverage</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:.0001pt;margin-left:.5in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;'><span style='font-family:\"Arial\",sans-serif;color:black;'>&bull; Vision - 100% employee coverage</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:.0001pt;margin-left:.5in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;'><span style='font-family:\"Arial\",sans-serif;color:black;'>&bull; Life insurance (UNUM) - 100% employee coverage</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:.0001pt;margin-left:.5in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;'><span style='font-family:\"Arial\",sans-serif;color:black;'>&bull; Chiropractic and Acupuncture (for those who elect medical insurance) - 100% employee coverage</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:.0001pt;margin-left:.5in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;'><span style='font-family:\"Arial\",sans-serif;color:black;'>&bull; 403b Retirement Savings matched up to 3% dollar-for-dollar with no vesting period</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:.0001pt;margin-left:.5in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;'><span style='font-family:\"Arial\",sans-serif;color:black;'>&bull; Employee Assistance Program (EAP) and Travel Assistance</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:.0001pt;margin-left:.5in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;'><span style='font-family:\"Arial\",sans-serif;color:black;'>&bull; PTO, 1 paid floating holiday, 9 paid holidays</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:.0001pt;margin-left:.5in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;'><br></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;background:white;'><strong><span style='font-family:\"Arial\",sans-serif;color:#262321;'>Regular hours </span></strong><span style='font-family:\"Arial\",sans-serif;color:#262321;'>are Monday through Friday. Occasional evenings and weekends may be required for some positions. This is a hybrid position.&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;background:white;'><strong><u><span style='font-family:\"Arial\",sans-serif;color:#262321;'>Starting Wages (Offer Dependent on Experience):</span></u></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;background:white;'><span style='font-family:\"Arial\",sans-serif;color:#262321;'>$27.00 $27.81 $28.64 $29.50 $30.39 $31.30</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;background:white;'><strong><u><span style='font-family:\"Arial\",sans-serif;color:#262321;'>Preferred Experience and Education Requirements:</span></u></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;background:white;'><span style='font-family:\"Arial\",sans-serif;color:#262321;'>A minimum of four years of experience performing social service casework.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;background:white;'><em><span style='font-family:\"Arial\",sans-serif;color:#262321;'>&nbsp;OR</span></em></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;background:white;'><span style='font-family:\"Arial\",sans-serif;color:#262321;'>A Bachelor&rsquo;s Degree in social work, social welfare, human services, or one of the social or behavioral sciences plus two years of social service casework experience.&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;background:white;'><strong><u><span style='font-family:\"Arial\",sans-serif;color:#262321;'>Special Requirements:</span></u></strong></p><ul type=\"disc\" style=\"margin-bottom:0in;\"><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;color:#262321;line-height:normal;background:white;\"><span style='font-family:\"Arial\",sans-serif;'>Possession of a valid California Class C Driver&#39;s License may be required for certain positions when driving a personal or company vehicle is considered a necessary function and duty of the job.&nbsp;</span></li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;background:white;'><strong><u><span style='font-family:\"Arial\",sans-serif;color:#262321;'>Thorough knowledge of:</span></u></strong></p><ul type=\"disc\" style=\"margin-bottom:0in;\"><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;color:#262321;line-height:normal;background:white;\"><span style='font-family:\"Arial\",sans-serif;'>Social casework objectives, principles, methods, and caseload management and organization.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;color:#262321;line-height:normal;background:white;\"><span style='font-family:\"Arial\",sans-serif;'>Social and economic factors which influence individuals and/or households experiencing homelessness.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;color:#262321;line-height:normal;background:white;\"><span style='font-family:\"Arial\",sans-serif;'>Principles of human behavior and development and psychological defense mechanisms.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;color:#262321;line-height:normal;background:white;\"><span style='font-family:\"Arial\",sans-serif;'>Reactions to stress.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;color:#262321;line-height:normal;background:white;\"><span style='font-family:\"Arial\",sans-serif;'>Community health, welfare, social, and legal support systems, and other resources available to clients.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;color:#262321;line-height:normal;background:white;\"><span style='font-family:\"Arial\",sans-serif;'>Interviewing and record-keeping techniques, including the documentation of all actions and contacts in case files.</span></li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;background:white;'><span style='font-family:\"Arial\",sans-serif;color:#262321;'>&nbsp;<strong><u>Typical Job Duties:</u></strong></span></p><ul type=\"disc\" style=\"margin-bottom:0in;\"><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;color:#262321;line-height:normal;background:white;\"><span style='font-family:\"Arial\",sans-serif;'>Perform intake interviews, and assessments, and assist participants in developing individual case plans.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;color:#262321;line-height:normal;background:white;\"><span style='font-family:\"Arial\",sans-serif;'>Facilitate participants&rsquo; pathway to permanent housing in coordination with other programs, agencies, and organizations.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;color:#262321;line-height:normal;background:white;\"><span style='font-family:\"Arial\",sans-serif;'>Provide ongoing case management including assessment, referrals, budget assistance, housing placement, and promoting housing stability with individuals as assigned.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;color:#262321;line-height:normal;background:white;\"><span style='font-family:\"Arial\",sans-serif;'>Develop and maintain accurate written case records including intake, assessment, ongoing case plan, and progress notes.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;color:#262321;line-height:normal;background:white;\"><span style='font-family:\"Arial\",sans-serif;'>Meet all administrative requirements including recordkeeping, HMIS, staff meetings, etc.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;color:#262321;line-height:normal;background:white;\"><span style='font-family:\"Arial\",sans-serif;'>Maintain confidentiality and treat participants with dignity and respect at all times.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;color:#262321;line-height:normal;background:white;\"><span style='font-family:\"Arial\",sans-serif;'>Assist in the overall administration of the program.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;color:#262321;line-height:normal;background:white;\"><span style='font-family:\"Arial\",sans-serif;'>Perform other duties as assigned.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;color:#262321;line-height:normal;background:white;\"><span style='font-family:\"Arial\",sans-serif;'>Perform the most complex and specialized casework services with considerable independence.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;color:#262321;line-height:normal;background:white;\"><span style='font-family:\"Arial\",sans-serif;'>Manage crisis situations.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;color:#262321;line-height:normal;background:white;\"><span style='font-family:\"Arial\",sans-serif;'>Manage hostile, aggressive persons.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;color:#262321;line-height:normal;background:white;\"><span style='font-family:\"Arial\",sans-serif;'>Provide leadership and consultation to other case managers in casework concepts and methodology.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;color:#262321;line-height:normal;background:white;\"><span style='font-family:\"Arial\",sans-serif;'>Communicate and relate effectively with clients, who may be emotionally or mentally disabled, medically disabled, elderly, substance abusers, victims of domestic violence or fiduciary abuse.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;color:#262321;line-height:normal;background:white;\"><span style='font-family:\"Arial\",sans-serif;'>Establish and maintain effective working relationships with others, including clients, family members, and others who may be under distress or duress.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;color:#262321;line-height:normal;background:white;\"><span style='font-family:\"Arial\",sans-serif;'>Locate, develop, and use community and agency resources for the benefit of clients and advocate for services on behalf of clients.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;color:#262321;line-height:normal;background:white;\"><span style='font-family:\"Arial\",sans-serif;'>Facilitate maximum client participation in service plans.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;color:#262321;line-height:normal;background:white;\"><span style='font-family:\"Arial\",sans-serif;'>Manage assigned caseload and establish caseload priorities to meet client needs and agency expectations;</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;color:#262321;line-height:normal;background:white;\"><span style='font-family:\"Arial\",sans-serif;'>Prioritize and respond to demands of caseload in a prompt and efficient manner.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;color:#262321;line-height:normal;background:white;\"><span style='font-family:\"Arial\",sans-serif;'>Recognize and analyze problems, gather relevant information, establish facts, draw valid conclusions, respond to case details promptly, and communicate clearly and concisely both orally and in writing.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;color:#262321;line-height:normal;background:white;\"><span style='font-family:\"Arial\",sans-serif;'>Maintain current and accurate records.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;color:#262321;line-height:normal;background:white;\"><span style='font-family:\"Arial\",sans-serif;'>Learn complex regulations, policies, and procedures and apply them appropriately in management of assigned caseloads.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;color:#262321;line-height:normal;background:white;\"><span style='font-family:\"Arial\",sans-serif;'>Work effectively under pressure and deadlines.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;color:#262321;line-height:normal;background:white;\"><span style='font-family:\"Arial\",sans-serif;'>Transport program participants in Housing Matters vehicles to meetings and appointments in accordance with program requirements</span></li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;background:white;'><br></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;background:white;'><strong><u><span style='font-family:\"Arial\",sans-serif;color:#262321;'>Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities</span></u></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;background:white;'><span style='font-family:\"Arial\",sans-serif;color:#262321;'>All qualified applicants will receive consideration for employment at Housing Matters without regard to race, color, creed, religion, national origin, ancestry, physical or mental disability, medical condition (including cancer-related and genetic characteristics), marital status, sexual orientation, age (over 18), veteran status, gender, pregnancy, or any other non-merit factor unrelated to job duties. Such action shall include, but not be limited to, the following: recruitment; advertising, layoff or termination, rates of pay or other forms of compensation, selection for training (including apprenticeship), employment, upgrading, demotion, or transfer.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><br></p></div></div>\n",
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