Account Director

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    "jobOpeningName": "Account Director",
    "departmentLabel": "Client Experience",
    "employmentStatusLabel": "Full-Time"
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    "datePosted": "2026-05-26",
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    "description": "<p><span style=\"font-size: 10pt; font-weight: bold\">Position Summary:</span><span style=\"font-size: 10pt; font-weight: bold\"><br></span><span style=\"font-size: 10pt\">The Account Director will serve as a strategic leader, managing key client and Rosie relationships and ensuring the successful delivery of marketing talent and marketing/creative services. This role demands a blend of strategic thinking, exceptional communication skills, and the ability to juggle multiple priorities to achieve outstanding client outcomes.</span></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\"><br>Key Responsibilities:</span></p>\n<p><br><br></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">Client and Rosie Advocacy:</span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Serve as the primary day-to-day contact for assigned clients, ensuring open communication and trust.</span></li>\n<li><span style=\"font-size: 10pt\">Conduct regular client status meetings to review progress, address concerns, and discuss new opportunities.</span></li>\n<li><span style=\"font-size: 10pt\">Support implementation and maintain the processes and systems needed to manage complex client partnerships—coordinating multiple Rosies, timelines, scopes, and account details with clarity and consistency.</span></li>\n<li><span style=\"font-size: 10pt\">Act as the primary point of contact and partner for working Rosies on assigned projects, including coaching and performance feedback.</span></li>\n<li><span style=\"color: rgb(68, 71, 70); font-size: 10pt\">Represent the client’s needs internally, ensuring deliverables (projects or talent) align with their goals and vision. </span></li>\n<li><span style=\"color: rgb(68, 71, 70); font-size: 10pt\">Act as the key liaison between clients and internal teams, ensuring feedback is translated into actionable insights and deliverables aligned with the client’s vision.</span></li>\n<li><span style=\"color: rgb(68, 71, 70); font-size: 10pt\">Ensure campaigns and deliverables consistently meet or exceed client expectations.</span></li>\n<li><span style=\"color: rgb(68, 71, 70); font-size: 10pt\">Foster a strong Rosie community across active engagements—creating connection, shared best practices, and ongoing touchpoints that drive satisfaction and retention.</span></li>\n</ul>\n<p><span style=\"font-size: 10pt; font-weight: bold\"><br>Strategic Account Management &amp; Oversight: </span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">S</span><span style=\"color: rgb(68, 71, 70); font-size: 10pt\">erve as a trusted advisor and partner to clients by developing marketing and/or talent strategies that align with their business objectives and deliver measurable ROI.</span></li>\n<li><span style=\"color: rgb(68, 71, 70); font-size: 10pt\">Act as the key liaison between clients and internal/Rosie teams, ensuring feedback is translated into actionable insights and deliverables stay aligned with the client’s vision/objective/direction.</span></li>\n<li><span style=\"font-size: 10pt\">Address and resolve client concerns promptly, demonstrating a commitment to exceptional service.</span></li>\n<li><span style=\"color: rgb(68, 71, 70); font-size: 10pt\">Develop and present post-campaign/project/placement reviews to clients, showcasing results, lessons learned, and opportunities for further strategic initiatives.</span></li>\n</ul>\n<p><span style=\"color: rgb(68, 71, 70); font-size: 10pt\">Proactively identify risks, gaps, and blockers—then lead structured problem-solving across clients, Rosies, and internal teams to keep work on track and outcomes strong.<br><br></span><span style=\"color: rgb(68, 71, 70); font-size: 10pt; font-weight: bold\">Rosie Casting and Matchmaking:</span></p>\n<ul>\n<li><span style=\"color: rgb(68, 71, 70); font-size: 10pt\">Identify, match and vet talent to meet specific client needs for marketing and creative projects.</span></li>\n<li><span style=\"color: rgb(68, 71, 70); font-size: 10pt\">Collaborate with key XFN partners to deliver the optimal Rosie journey from client briefing, matchmaking/vetting, and project execution.</span></li>\n<li><span style=\"font-size: 10pt\">Monitor project progress, addressing potential risks and ensuring timely delivery of high-quality talent for Matched By services. </span></li>\n<li><span style=\"font-size: 10pt\">Ensure adherence to WRR processes, maintaining consistency and efficiency in talent and project delivery<br></span><span style=\"font-size: 10pt; font-weight: bold\"><br>Financial Management:</span></li>\n<li><span style=\"font-size: 10pt\">Manage account budgets for Matched By services, ensuring talent is delivered on time and within scope.</span></li>\n<li><span style=\"font-size: 10pt\">Track, analyze, and report on utilization and budget status to support clients in budget management. </span></li>\n<li><span style=\"font-size: 10pt\">Negotiate and develop project scopes in collaboration with the appropriate team members to ensure mutually beneficial terms.</span></li>\n</ul>\n<p><span style=\"font-size: 10pt; font-weight: bold\"><br>Drive Organic Revenue Growth:</span></p>\n<ul>\n<li><span style=\"color: rgb(68, 71, 70); font-size: 10pt\">Identify and pursue upsell or cross-sell opportunities to expand client accounts while maintaining retention goals.</span></li>\n<li><span style=\"color: rgb(68, 71, 70); font-size: 10pt\">Identify opportunities to expand client engagements, such as pitching additional services and projects.</span></li>\n<li><span style=\"color: rgb(68, 71, 70); font-size: 10pt\">Deliver consistently excellent client service to build trust, strengthen relationships, and create momentum for account growth.</span></li>\n</ul>\n<p><span style=\"font-size: 10pt; font-weight: bold\"><br>Team Leadership and Collaboration:</span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Mentor and develop Account Executive(s), fostering a collaborative and high-performance culture.</span></li>\n<li><span style=\"font-size: 10pt\">Collaborate with internal teams during talent matchmaking, onboarding, and offboarding, ensuring smooth and successful transitions for both the client and Rosies.</span></li>\n</ul>\n<p><span style=\"font-size: 10pt; font-weight: bold\"><br>Qualifications:</span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Bachelor’s degree in Marketing, Business, Communications, or a related field.</span></li>\n<li><span style=\"font-size: 10pt\">Minimum of 7-10 years of experience in account management within an agency or brand in-house agency.</span></li>\n<li><span style=\"font-size: 10pt\">Proven track record of managing multiple client accounts and delivering results.</span></li>\n<li><span style=\"font-size: 10pt\">Strong leadership skills with the ability to inspire and manage cross-functional teams.</span></li>\n<li><span style=\"font-size: 10pt\">Excellent negotiation, presentation, and communication skills.</span></li>\n<li><span style=\"font-size: 10pt\">Proficiency in project management tools and CRM software.</span></li>\n<li><span style=\"font-size: 10pt\">A client-centric mindset with the ability to balance client needs and business objectives.</span></li>\n</ul>\n<p><span style=\"font-size: 10pt\">Solution-oriented self-starter with a can-do attitude—quick to learn, willing to try new things, and able to adapt as needs evolve with autonomy.<br><br><br><span style=\"font-weight: bold\">Compensation:</span><span> </span><span style=\"color: rgb(29, 28, 29)\">Base salary range of $120,000 - $125,000 + quarterly </span></span><span style=\"font-size: 10pt\">variable commission based on the achievement of revenue targets, and will be paid in accordance with the current WRR Sales Incentive Plan. <br><br><span style=\"font-weight: bold\">Perks &amp; Benefits</span><br>A yearly stipend for professional and personal development; 25 PTO days + 4 Volunteer PTO days per year; medical, dental, and vision insurance; remote work stipend; matching 401K; and an opportunity to join a truly incredible team at a company that is building the future of work. <br><br></span><br></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">OUR VALUES</span><br><span style=\"font-size: 10pt\"><span style=\"font-weight: bold\">Treat People Like People -</span><span> </span>Seeing the value in all people’s unique lives, experiences, and perspectives is what drives us.</span></p>\n<p><span style=\"font-size: 10pt\"><span style=\"font-weight: bold\">Start With Why -</span><span> </span>Asking “Why” makes our team curious first so we get to better solutions. When we make a decision, we take the time to explain the “Why”’ behind our actions. Transparency is clear and it’s kind.</span></p>\n<p><span style=\"font-size: 10pt\"><span style=\"font-weight: bold\">Speak With Actions -<span> </span></span>Trust isn’t given, it’s earned. We prove our reliability and trustworthiness to each other, our clients, and our Rosies by showing up and doing what we say we will — through small interactions and big moves.</span></p>\n<p><span style=\"font-size: 10pt\"><span style=\"font-weight: bold\">Bring Tenacity -</span><span> </span>The path isn’t always an easy one, but our team chooses to be unwavering in our goal. We’re resilient, determined, and stubborn when necessary. That’s the fire it takes to get things done.</span></p>\n<p><span style=\"font-size: 10pt\"><span style=\"font-weight: bold\">Make it Better -</span><span> </span>From changing old processes to disrupting the marketing industry, we know there is room to make it better. We strive to find those improvements and push them to reality.</span></p>",
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