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Collections Clerk (Private Pay Collector)

8D50A89C9E55894760696A987A756F17 · Emergency Ambulance Service Legal Address - Brea, CA 92821; Costa Mesa - Costa Mesa , CA 92627; 3200 E. Birch Street, Brea, CA, 92821, USA · Active · $20–$28 / hour · Paycom ATS

Job facts

FieldValue
Company8D50A89C9E55894760696A987A756F17
TitleCollections Clerk (Private Pay Collector)
Normalized title-
Department / team-
LocationBrea, CA, United States
Work model-
Employment typeFull Time
Salary$20–$28 / hour
Statusactive
ATS providerPaycom ATS
Posted / first seen2026-06-16 / 2026-06-17
Changed / last seen2026-06-17 / 2026-06-21

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Linked records

Company8D50A89C9E55894760696A987A756F17
Source3af68c80-af62-47ba-8b46-4428920ed960
ATS providerPaycom ATS

Description

Collections Clerk (Private Pay Collector) SUMMARY Notifies or locates customers with delinquent accounts and attempts to secure payment by performing the following duties. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned as needed. Contacts patients, guarantors, and other responsible parties by telephone, mail, and other approved communication methods to obtain payment, insurance information, or other information necessary to resolve outstanding accounts. Reviews account status and discusses billing, service, payment, and credit arrangements with patients and guarantors to identify and resolve delinquent accounts. Establishes payment arrangements and negotiates payment plans in accordance with company policies and procedures. Receives and processes payments and accurately posts payment activity to customer accounts. Documents collection activities, payment arrangements, demographic updates, insurance information, and other account-related information in the appropriate systems. Responds to patient inquiries and complaints, providing professional and courteous customer service while working toward account resolution. Conducts skip-tracing activities and utilizes available resources to locate patients, guarantors, or other responsible parties. Prepares and mails collection notices, billing correspondence, and other account-related communications. Refers unresolved accounts to management, collection agencies, attorneys, or other designated third parties in accordance with company policies. Maintains accurate records and files related to billing, collections, correspondence, and account activity. Works collaboratively with billing, customer service, and management personnel to facilitate timely account resolution. Provides exceptional customer service during both inbound and outbound telephone communications. SUPERVISORY RESPONSIBILITIES This job has no supervisory responsibilities. Qualifications QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The qualifications listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position. The individual must be proficient in the use of personal computers and Microsoft Office applications. The individual must possess knowledge of the Health Insurance Portability and Accountability Act (HIPAA), medical terminology, medical billing practices, procedure codes (HCPCS), and diagnostic codes (ICD-10). The individual must have the ability to work effectively both independently and as part of a team and must be able to type a minimum of 35 words per minute. EDUCATION and/or EXPERIENCE High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. Minimum of one year revenue cycle management experience COMMUNICATION SKILLS Fully fluent in the English language. Ability to read and comprehend instructions, correspondence, memoranda, and other written communications. Ability to prepare clear and concise written correspondence. Ability to effectively present information and respond to questions from co-workers, supervisors, clients, customers, members of the medical community, regulatory agencies, and the general public. Ability to respond appropriately to routine inquiries, concerns, and complaints from clients, regulatory agencies, and members of the medical community. Ability to actively listen, understand, and accurately interpret verbal communications from co-workers, supervisors, clients, customers, and the general public. MATHEMATICAL SKILLS Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. REASONING ABILITY Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.  Ability to deal with problems involving a few concrete variables in standardized situations. CERTIFICATES, LICENSES, REGISTRATIONS – None required PHYSICAL DEMANDS the physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.  The employee is occasionally required to stand and walk.  The employee must occasionally lift and/or move up to 10 pounds.  Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. WORK ENVIRONMENT the work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet.

Full job record

Job ID867a78e43ee818d61c8feeed029d036ab671c447
Org ID4499b79f-1277-4e1d-8a50-89e299549c0d
Source ID3af68c80-af62-47ba-8b46-4428920ed960
Board ID3af68c80-af62-47ba-8b46-4428920ed960
Providerpaycom
Provider Job Key326526
TitleCollections Clerk (Private Pay Collector)
Normalized Title
Statusactive
Activeyes
Location TextEmergency Ambulance Service Legal Address - Brea, CA 92821; Costa Mesa - Costa Mesa , CA 92627; 3200 E. Birch Street, Brea, CA, 92821, USA
Department
Team
Employment Typefull_time
Workplace Type
Remote Policy
CountryUnited States
RegionCA
CityBrea
Salary Raw$20.00 - $27.50 Hourly
Salary Min20
Salary Max27.5
Salary CurrencyUSD
Salary Periodhour
Source URLhttps://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=326526&clientkey=8D50A89C9E55894760696A987A756F17
Apply URLhttps://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=326526&clientkey=8D50A89C9E55894760696A987A756F17
First Seen At2026-06-17 09:21:12Z
Last Seen At2026-06-21 09:57:20Z
Last Checked At2026-06-21 09:57:20Z
Last Changed At2026-06-17 09:21:12Z
Inactive At
Source Posted At2026-06-16 00:00:00Z
Source Updated At
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=paycom/board=8D50A89C9E55894760696A987A756F17/date=2026-06-21/2026-06-21T09-57-18-649Z-ec0c96fbc761cba05dce21d886d87532dc01e08cae52f358024d50e81ba92b2d.json
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    "qualifications": "<p class=\"isselectedend\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><b>QUALIFICATIONS </b>To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The qualifications listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.</span></span></p>\n\n<p><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\">The individual must be proficient in the use of personal computers and Microsoft Office applications. The individual must possess knowledge of the Health Insurance Portability and Accountability Act (HIPAA), medical terminology, medical billing practices, procedure codes (HCPCS), and diagnostic codes (ICD-10). The individual must have the ability to work effectively both independently and as part of a team and must be able to type a minimum of 35 words per minute.</span></span></p>\n\n<p><span style=\"font-size:12pt;\"><span><span><span style=\"font-family:'Times New Roman', serif;\"><b>EDUCATION and/or EXPERIENCE</b> </span></span></span></span></p>\n\n<p><span style=\"font-size:12pt;\"><span><span><span style=\"font-family:'Times New Roman', serif;\">High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.</span></span></span></span></p>\n\n<p><span style=\"font-size:12pt;\"><span><span><span style=\"font-family:'Times New Roman', serif;\">Minimum of one year revenue cycle management experience</span></span></span></span></p>\n\n<p><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span><span><span style=\"font-family:'Times New Roman', serif;\"><b>COMMUNICATION SKILLS</b> </span></span></span></span></span></p>\n\n<p><span style=\"font-size:12pt;\"><span><span><span style=\"font-family:'Times New Roman', serif;\">Fully fluent in the English language. Ability to read and comprehend instructions, correspondence, memoranda, and other written communications. Ability to prepare clear and concise written correspondence. Ability to effectively present information and respond to questions from co-workers, supervisors, clients, customers, members of the medical community, regulatory agencies, and the general public. Ability to respond appropriately to routine inquiries, concerns, and complaints from clients, regulatory agencies, and members of the medical community. Ability to actively listen, understand, and accurately interpret verbal communications from co-workers, supervisors, clients, customers, and the general public.</span></span></span></span></p>\n\n<p><span style=\"font-size:12pt;\"><span><span><span style=\"font-family:'Times New Roman', serif;\"><b>MATHEMATICAL SKILLS</b> </span></span></span></span></p>\n\n<p><span style=\"font-size:12pt;\"><span><span><span style=\"font-family:'Times New Roman', serif;\">Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.</span></span></span></span></p>\n\n<p><span style=\"font-size:12pt;\"><span><span><span style=\"font-family:'Times New Roman', serif;\"><b>REASONING ABILITY</b> </span></span></span></span></p>\n\n<p><span style=\"font-size:12pt;\"><span><span><span style=\"font-family:'Times New Roman', serif;\">Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.  Ability to deal with problems involving a few concrete variables in standardized situations.</span></span></span></span></p>\n\n<p><span style=\"font-size:12pt;\"><span><span><span style=\"font-family:'Times New Roman', serif;\"><b>CERTIFICATES, LICENSES, REGISTRATIONS</b> – None required</span></span></span></span></p>\n\n<p><span style=\"font-size:12pt;\"><span><span><span style=\"font-family:'Times New Roman', serif;\"><b>PHYSICAL DEMANDS </b>the physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</span></span></span></span></p>\n\n<p><span style=\"font-size:12pt;\"><span><span><span style=\"font-family:'Times New Roman', serif;\">While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.  The employee is occasionally required to stand and walk.  The employee must occasionally lift and/or move up to 10 pounds.  Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.</span></span></span></span></p>\n\n<p><span style=\"font-size:12pt;\"><span><span><span style=\"font-family:'Times New Roman', serif;\"><b>WORK ENVIRONMENT </b>the work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</span></span></span></span></p>\n\n<p><span style=\"font-size:12pt;\"><span><span><span style=\"font-family:'Times New Roman', serif;\">The noise level in the work environment is usually quiet.</span></span></span></span></p>",
    "descriptionTitle": "Collections Clerk (Private Pay Collector)",
    "travelPercentage": "",
    "jobYoutubeVideoId": "",
    "legalRevisionDate": {
      "date": "2025-04-28T15:39:15.000Z",
      "timezone": "America/Chicago",
      "timezone_type": 3
    },
    "secondaryLocations": [
      "Costa Mesa  - Costa Mesa , CA 92627"
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    "primaryPhoneCountry": "US",
    "primaryPhoneEnabled": true,
    "qualificationsTitle": "Qualifications",
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  },
  "preview": {
    "jobId": 326526,
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    "jobTitle": "Collections Clerk (Private Pay Collector)",
    "postedOn": "",
    "locations": "Emergency Ambulance Service Legal Address - Brea, CA 92821; Costa Mesa  - Costa Mesa , CA 92627",
    "remoteType": "",
    "description": "SUMMARY \n\nNotifies or locates customers with delinquent accounts and attempts to secure payment by performing the following duties.\n\nESSENTIAL DUTIES ...",
    "positionType": "Full Time"
  },
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