LAC - Client Engagement Manager

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    "description_html": "<p>LAC Federal is seeking a <strong>Client Engagement Manager (CEM) </strong>available in the Washington DC Metro Area.&nbsp;</p><p><br></p><p>Responsibilities of this position include owning and cultivating client relationships for assigned clients through regular communication and interacting with company employees at client sites.&nbsp;</p><p><br></p><p>The CEM will oversee multiple client projects at one time, proactively monitor staff performance, manage project costs, identify and pursue new business opportunities at existing clients.&nbsp;</p><p><br></p><p>&nbsp;This position is hybrid (~75% remote and ~25% client/employee facing) with a firm expectation of regular visits to client sites throughout the Washington DC Metro Area. A corporate office is available in the Metro Center in downtown Washington DC, and another corporate office is available in Rockville, MD. This is a full-time permanent position with benefits.</p><p><br></p><p>We do not offer relocation for this role.&nbsp;</p><p><br></p><p>Candidates must live within the Washington DC Metro Area and must have access to transportation to visit client sites on an as needed basis.</p><p><br></p><p>&nbsp;&nbsp;</p><p><strong>Responsibilities</strong></p><p><br></p><p><strong>Project/Program Management Duties:</strong></p><p>· Maintain proactive and positive relationships with assigned clients, correcting all issues related to the contract and regularly conducting regular on-site meetings with Contracting Officers (KO), Contracting Officer’s Representative (CORs) and client Program managers to measure contract progress</p><p>· Manage all assigned employees including regular on-site check-ins to monitor employee performance, recruiting efforts, employee reviews, and corrective actions</p><p>· Address and resolve customer and employee issues in a timely and professional manner, serving as a trusted point of contact to ensure effective communication, conflict resolution, and continued contract performance and employee satisfaction</p><p>· Drive employee engagement and cultivate strong culture across company contracts</p><p>· Liaison between on-site clients and corporate functions (i.e. finance, HR)</p><p>· Assist in the review and processing of weekly timecards and invoices each month</p><p>· Manage contract deliverables by proactively managing project staff to achieve deliverables as outlined in the scope of work</p><p><br></p><p><strong>Recruiting/Hiring Duties:</strong></p><p>· Assist the recruiting team with filling open positions, serving as liaison between client needs and recruiting team</p><p>· Engage directly with clients to present qualified candidates for client review and approval in support of open positions</p><p>· Source, screen, interview, and evaluate candidates for current and future openings supporting customers and business initiatives</p><p>· Work closely with candidates to update and tailor resumes to highlight relevant experience aligned with contract Labor Category (LCAT) requirements and contract requirements&nbsp;</p><p>· Coordinate and attend interviews between clients and candidates being considered for contract positions</p><p>· Assist with new hire onboarding activities, including coordinating background checks, security paperwork, fingerprinting, and follow-up actions to support timely security clearance and suitability approvals</p><p>· Serve as a liaison between candidates, clients, and internal teams throughout the onboarding and security vetting process</p><p><br></p><p><strong>Business Development/Sales Duties:</strong></p><p>· Identify opportunities for contract growth, recompetes, and new business pursuits in partnership with Business Development and recruiting leadership</p><p>· Support capture and proposal efforts by identifying staffing solutions, recruiting strategies, and qualified candidate pipelines for prospective opportunities</p><p>· Actively identify and pursue growth opportunities at assigned agencies and support proposal efforts as needed</p>",
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      "datePosted": "2026-05-21T17:31:44-05:00",
      "description": "<p>Description</p><p>LAC Federal is seeking a <strong>Client Engagement Manager (CEM) </strong>available in the Washington DC Metro Area. </p><p><br/></p><p>Responsibilities of this position include owning and cultivating client relationships for assigned clients through regular communication and interacting with company employees at client sites. </p><p><br/></p><p>The CEM will oversee multiple client projects at one time, proactively monitor staff performance, manage project costs, identify and pursue new business opportunities at existing clients. </p><p><br/></p><p> This position is hybrid (~75% remote and ~25% client/employee facing) with a firm expectation of regular visits to client sites throughout the Washington DC Metro Area. A corporate office is available in the Metro Center in downtown Washington DC, and another corporate office is available in Rockville, MD. This is a full-time permanent position with benefits.</p><p><br/></p><p>We do not offer relocation for this role. </p><p><br/></p><p>Candidates must live within the Washington DC Metro Area and must have access to transportation to visit client sites on an as needed basis.</p><p><br/></p><p>  </p><p><strong>Responsibilities</strong></p><p><br/></p><p><strong>Project/Program Management Duties:</strong></p><p>· Maintain proactive and positive relationships with assigned clients, correcting all issues related to the contract and regularly conducting regular on-site meetings with Contracting Officers (KO), Contracting Officer’s Representative (CORs) and client Program managers to measure contract progress</p><p>· Manage all assigned employees including regular on-site check-ins to monitor employee performance, recruiting efforts, employee reviews, and corrective actions</p><p>· Address and resolve customer and employee issues in a timely and professional manner, serving as a trusted point 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candidates to update and tailor resumes to highlight relevant experience aligned with contract Labor Category (LCAT) requirements and contract requirements </p><p>· Coordinate and attend interviews between clients and candidates being considered for contract positions</p><p>· Assist with new hire onboarding activities, including coordinating background checks, security paperwork, fingerprinting, and follow-up actions to support timely security clearance and suitability approvals</p><p>· Serve as a liaison between candidates, clients, and internal teams throughout the onboarding and security vetting process</p><p><br/></p><p><strong>Business Development/Sales Duties:</strong></p><p>· Identify opportunities for contract growth, recompetes, and new business pursuits in partnership with Business Development and recruiting leadership</p><p>· Support capture and proposal efforts by identifying staffing solutions, recruiting strategies, and qualified candidate pipelines for prospective opportunities</p><p>· Actively identify and pursue growth opportunities at assigned agencies and support proposal efforts as needed</p><p>Requirements</p><p>  </p><p><strong>Requirements</strong></p><p>· Bachelor’s Degree</p><p>· At least 3 years of working experience, with at least 1-2 years of experience in a client facing and federal project management role</p><p>· Experience supporting federal staffing, recruiting, onboarding, or workforce management activities</p><p>· Ability to manage multiple priorities in a fast-paced government contracting environment</p><p>· Strong interpersonal and client facing skills</p><p>· Ability to build relationships with federal clients and manage both on-site and remote employees</p><p>· Excellent organizational skills, time management and strong communication</p><p><br/></p><p><strong>Preferred Qualifications</strong></p><p>· Experience in a client facing role within the federal space</p><p>· Preliminary knowledge of federal contracting</p><p>· Strong preference for a background in libraries, archives and museums</p><p>· Experience supporting cleared personnel onboarding and federal security/suitability processes</p><p>· Established network of candidates within federal contracting, libraries, archives, records management, museums, or related professional services sectors</p><p>· Demonstrated experience managing multiple teams and projects</p><p>· Business development experience</p><p><br/></p><p><strong>Physical Requirements</strong></p><p>· Ability to work for extended periods on a computer in a remote setting.</p><p>· Ability to sit or stand for prolonged periods while completing daily duties.</p><p>· Ability to lift and carry light items (up to 10–15 lbs.) as needed.</p><p>· Ability to travel within the Washington DC Metro Area for client site visits and meetings.</p><p><br/></p><p><strong>Benefits</strong></p><p>· Health Care Plan (Medical, Dental & Vision)</p><p>· Retirement Plan (401k)</p><p>· Life Insurance (Basic, Voluntary & AD&D)</p><p>· Paid Time Off (Vacation, Sick & Public Holidays)</p><p>· Family Leave (Maternity, Paternity)</p><p>· Short Term & Long-Term Disability</p><p>· Training & Development</p>",
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    "requirements_html": "<p>&nbsp;&nbsp;</p><p><strong>Requirements</strong></p><p>· Bachelor’s Degree</p><p>· At least 3 years of working experience, with at least 1-2 years of experience in a client facing and federal project management role</p><p>· Experience supporting federal staffing, recruiting, onboarding, or workforce management activities</p><p>· Ability to manage multiple priorities in a fast-paced government contracting environment</p><p>· Strong interpersonal and client facing skills</p><p>· Ability to build relationships with federal clients and manage both on-site and remote employees</p><p>· Excellent organizational skills, time management and strong communication</p><p><br></p><p><strong>Preferred Qualifications</strong></p><p>· Experience in a client facing role within the federal space</p><p>· Preliminary knowledge of federal contracting</p><p>· Strong preference for a background in libraries, archives and museums</p><p>· Experience supporting cleared personnel onboarding and federal security/suitability processes</p><p>· Established network of candidates within federal contracting, libraries, archives, records management, museums, or related professional services sectors</p><p>· Demonstrated experience managing multiple teams and projects</p><p>· Business development experience</p><p><br></p><p><strong>Physical Requirements</strong></p><p>· Ability to work for extended periods on a computer in a remote setting.</p><p>· Ability to sit or stand for prolonged periods while completing daily duties.</p><p>· Ability to lift and carry light items (up to 10–15 lbs.) as needed.</p><p>· Ability to travel within the Washington DC Metro Area for client site visits and meetings.</p><p><br></p><p><strong>Benefits</strong></p><p>· Health Care Plan (Medical, Dental &amp; Vision)</p><p>· Retirement Plan (401k)</p><p>· Life Insurance (Basic, Voluntary &amp; AD&amp;D)</p><p>· Paid Time Off (Vacation, Sick &amp; Public Holidays)</p><p>· Family Leave (Maternity, Paternity)</p><p>· Short Term &amp; Long-Term Disability</p><p>· Training &amp; Development</p>",
    "requirements_text": "Requirements\n · Bachelor’s Degree\n · At least 3 years of working experience, with at least 1-2 years of experience in a client facing and federal project management role\n · Experience supporting federal staffing, recruiting, onboarding, or workforce management activities\n · Ability to manage multiple priorities in a fast-paced government contracting environment\n · Strong interpersonal and client facing skills\n · Ability to build relationships with federal clients and manage both on-site and remote employees\n · Excellent organizational skills, time management and strong communication\n Preferred Qualifications\n · Experience in a client facing role within the federal space\n · Preliminary knowledge of federal contracting\n · Strong preference for a background in libraries, archives and museums\n · Experience supporting cleared personnel onboarding and federal security/suitability processes\n · Established network of candidates within federal contracting, libraries, archives, records management, museums, or related professional services sectors\n · Demonstrated experience managing multiple teams and projects\n · Business development experience\n Physical Requirements\n · Ability to work for extended periods on a computer in a remote setting.\n · Ability to sit or stand for prolonged periods while completing daily duties.\n · Ability to lift and carry light items (up to 10–15 lbs.) as needed.\n · Ability to travel within the Washington DC Metro Area for client site visits and meetings.\n Benefits\n · Health Care Plan (Medical, Dental & Vision)\n · Retirement Plan (401k)\n · Life Insurance (Basic, Voluntary & AD&D)\n · Paid Time Off (Vacation, Sick & Public Holidays)\n · Family Leave (Maternity, Paternity)\n · Short Term & Long-Term Disability\n · Training & Development"
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