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Program Specialist - Wic

2eff7630 1074 47fd Ac94 C1c009579cc3 19000101 000001 · Lynn, MA, US, Lynn, MA · On Site · Active · $18–$25 / year · ADP Workforce Now Recruiting

Job facts

FieldValue
Company2eff7630 1074 47fd Ac94 C1c009579cc3 19000101 000001
TitleProgram Specialist - Wic
Normalized title-
Department / team-
LocationLynn, MA, United States
Work modelOn Site
Employment typeFull Time
Salary$18–$25 / year
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-03-24 / 2026-05-31
Changed / last seen2026-06-06 / 2026-06-06

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Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Lynn.Open
Work model jobsActive On Site postings.Open
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Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

Company2eff7630 1074 47fd Ac94 C1c009579cc3 19000101 000001
Sourceb8434a88-d91d-4ca6-9a98-89f5b01a0fdb
ATS providerADP Workforce Now Recruiting

Description

Summary : The WIC Program Specialist provides administrative support to ensure smooth program operation in the core areas of reception work, file management, certification, benefits issuance, notifications, computer & work phone management, quality assurance, customer service, and cultural competence. Qualifications : High school diploma or GED One year’s experience with proficient computer/smartphone skills Experience in health care or community facility preferred Good organizational, communication & interpersonal skills History of good attendance and positive work attitude Sensitivity to the needs of the participant population Ability to function effectively in a multi-cultural setting. Availability to work at multiple sites, Saturdays, and evening hours, as needed Must have reliable transportation and a valid Massachusetts driver’s license Bilingual preferred Duties and Responsibilities: Reception Work : Answer and direct phone calls. Greet and check in participants. Oversee flow of applicants/participants in waiting area. Communicate through program email, texting systems and interpreter services. Manage EOS appointment management system utilizing appropriate appointment status codes. Utilize program text system for appointment reminders, missed appointment & terminations Utilize secure communication systems for the collection of confidential participant documentation. Process multi-stage electronic online application system. Process referral applications from health center and outside sources. Maintain clean workstation, computer and work I Phone. Maintain workstation stock of up-to-date WIC forms & brochures. Maintain workstation supply of key participant referrals. Clerical duties as required. File Management : Obtain new participant ID number or existing number from system Collect required participant information for eligibility screening. Print, organize and file all electronic documentation. Prepare and maintain participant charts with appropriate and required forms. Present charts to nutrition counselors for in-office (re)certifications and special formula appointments, and as needed. File charts daily. Pull charts for end-termination participants. Certification : Follows all protocols and/or regulations or processing applicants/participants for (re)certifications including: Verification of identity, income, residency, and participant category. Complete data entry for (re)certification. Educate and/or explain participant rights and responsibilities Educate participants on the current WIC Food List, the WIC App, WIC Card, and WIC-approved vendors. Provide referrals to MassHealth, Supplemental Nutrition Assistance Program (SNAP), and Transitional Aid to Families of Dependent Children (TAFDC) programs as well as other health and human service programs. Complete and verify signatures on all (re)certification documentation. Benefits Issuance and Processing: Oversees benefit issuance for prescribed food prescriptions Review Benefits History before issuing benefits. Follow protocols and procedures for prescription changes, benefits removal, and reissue. Follow procedure in the creation and replacement of WIC Card. Educates participants on WIC Card use, PIN number security, resetting PIN numbers and the (de)activation of card numbers. Maintains security of WIC Card stock. Notifications: Issue WIC Notification letters appropriately and in a timely manner. Notifications include (but are not limited to): Certification Appointment Letter, End of Certification Letter (EOC), Ineligibility Letter, Verification of Certification (VOC), and Temporary Certification Letter. Issue monthly EOS Report End of Certification Report for mailing or texting. Document in Comments when letters have been mailed. Quality Assurance: Ensure accuracy, thoroughness, and attention to detail in electronic and chart documentation, Print, resolve and document EOS and Local Program Report Center (LPRC) reports in a timely manner. Maintain on site quality assurance reports for state-determined period. Communicate quality assurance issues to supervisors and coworkers. Maintain knowledge of all state and federal standards quality assurance standards related to the bi-annual local program evaluation. Customer Service : Demonstrates knowledge of customer service principles by successfully completing new staff training. Attends/completes program quarterly customer service training. Utilizes customer service principles when interacting with participants/patients, co-workers, supervisors, and employees from other departments. Responds appropriately or seeks support when customer service issues arise.

Full job record

Job ID865d9f28d817c71c355ee55bf49fd3153efdd354
Org IDf9d03983-ad78-4904-9ab5-1edfdf2deed5
Source IDb8434a88-d91d-4ca6-9a98-89f5b01a0fdb
Board IDb8434a88-d91d-4ca6-9a98-89f5b01a0fdb
Provideradp_workforcenow
Provider Job Key551274
TitleProgram Specialist - Wic
Normalized Title—
Statusactive
Activeyes
Location TextLynn, MA, US, Lynn, MA
Department—
Team—
Employment Typefull_time
Workplace Typeon_site
Remote Policy—
CountryUnited States
RegionMA
CityLynn
Salary Raw18.22 To 24.52 (USD) Annually
Salary Min18.22
Salary Max24.52
Salary CurrencyUSD
Salary Periodyear
Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=2eff7630-1074-47fd-ac94-c1c009579cc3&ccId=19000101_000001&lang=en_US&type=JS&jobId=551274&jwId=9201221475556_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=2eff7630-1074-47fd-ac94-c1c009579cc3&ccId=19000101_000001&lang=en_US&type=JS&jobId=551274&jwId=9201221475556_1
First Seen At2026-05-31 18:50:40Z
Last Seen At2026-06-06 12:41:19Z
Last Checked At2026-06-06 12:41:19Z
Last Changed At2026-06-06 12:41:19Z
Inactive At—
Source Posted At2026-03-24 19:45:00Z
Source Updated At—
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Extensions
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    "requisitionDescription": "<div><div><div><p><span style=\"font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\"><img src=\"https://static.workforcenow.adp.com/cccustom/Client/Recruitment/1%20lchc%20logo%20-%20vertical%20-%20use%20on%20light%20background%20(002)_3cb84645-2e4a-45b5-8979-a00eff2d026b.png\" style=\"width: 300px;\" class=\"fr-fic fr-fil fr-dib\"></span></p><p id=\"isPasted\"><span style=\"font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\"><strong><u>Summary</u>:&nbsp;</strong></span><span style=\"font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\">The <strong>WIC Program Specialist&nbsp;</strong>provides administrative support to ensure smooth program operation in the core areas of reception work, file management, certification, benefits issuance, notifications, computer &amp; work phone management, quality assurance, customer service, and cultural competence.</span></p><p><strong><span style=\"font-size: 16px;\"><u>Qualifications</u></span></strong>:</p><ul><li style=\"font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\">High school diploma or GED</li><li style=\"font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\">One year&rsquo;s experience with proficient computer/smartphone skills</li><li style=\"font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\">Experience in health care or community facility preferred</li><li style=\"font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\">Good organizational, communication &amp; interpersonal skills</li><li style=\"font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\">History of good attendance and positive work attitude</li><li style=\"font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\">Sensitivity to the needs of the participant population</li><li style=\"font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\">Ability to function effectively in a multi-cultural setting.</li><li style=\"font-family: arial, sans-serif; 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color: rgb(0, 0, 0);\">Greet and check in participants.</li><li style=\"font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\">&nbsp;Oversee flow of applicants/participants in waiting area.</li><li style=\"font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\">Communicate through program email, texting systems and interpreter services.</li><li style=\"font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\">Manage EOS appointment management system utilizing appropriate appointment status codes.</li><li style=\"font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\">Utilize program text system for appointment reminders, missed appointment &amp; terminations</li><li style=\"font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\">Utilize secure communication systems for the collection of confidential participant documentation.</li><li style=\"font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\">Process multi-stage electronic online application system.</li><li style=\"font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\">Process referral applications from health center and outside sources.</li><li style=\"font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\">Maintain clean workstation, computer and work I Phone.</li><li style=\"font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\">Maintain workstation stock of up-to-date WIC forms &amp; brochures.</li><li style=\"font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\">Maintain workstation supply of key participant referrals.</li><li style=\"font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\">Clerical duties as required.</li></ul><p><span style=\"font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\">&nbsp;</span></p><p><span style=\"color: rgb(0, 0, 0);\"><strong><span style=\"font-size: 16px;\"><u>File Management</u></span></strong></span>:&nbsp;</p><ul><li style=\"font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\">Obtain new participant ID number or existing number from system</li><li style=\"font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\">Collect required participant information for eligibility screening.</li><li style=\"font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\">Print, organize and file all electronic documentation.</li><li style=\"font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\">Prepare and maintain participant charts with appropriate and required forms.</li><li style=\"font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\">Present charts to nutrition counselors for in-office (re)certifications and special formula appointments, and as needed.</li><li style=\"font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\">File charts daily.</li><li style=\"font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\">Pull charts for end-termination participants.</li></ul><p><span style=\"font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\">&nbsp;</span></p><p><span style=\"font-size: 16px;\"><u><strong>Certification</strong></u></span>:&nbsp;</p><p><span style=\"font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\">Follows all protocols and/or regulations or processing applicants/participants for (re)certifications including:</span></p><ol><li style=\"font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\">Verification of identity, income, residency, and participant category. Complete data entry for (re)certification.</li><li style=\"font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\">Educate and/or explain participant rights and responsibilities</li><li style=\"font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\">Educate participants on the current WIC Food List, the WIC App, WIC Card, and WIC-approved vendors.</li><li style=\"font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\">Provide referrals to MassHealth, Supplemental Nutrition Assistance Program (SNAP), and Transitional Aid to Families of Dependent Children (TAFDC) programs as well as other health and human service programs.</li><li style=\"font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\">Complete and verify signatures on all (re)certification documentation.</li></ol><p><span style=\"font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\">&nbsp;</span></p><p><span style=\"font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\"><u><strong>Benefits Issuance and Processing:</strong></u></span></p><ol><li style=\"font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\">Oversees benefit issuance for prescribed food prescriptions</li><li style=\"font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\">Review Benefits History before issuing benefits.</li><li style=\"font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\">Follow protocols and procedures for prescription changes, benefits removal, and reissue.</li><li style=\"font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\">Follow procedure in the creation and replacement of WIC Card.</li><li style=\"font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\">Educates participants on WIC Card use, PIN number security, resetting PIN numbers and the (de)activation of card numbers.</li><li style=\"font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\">Maintains security of WIC Card stock.</li></ol><p><span style=\"font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\"><br><u><strong>Notifications:</strong></u></span></p><ol><li style=\"font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\">Issue WIC Notification letters appropriately and in a timely manner.</li><li style=\"font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\">Notifications include (but are not limited to): Certification Appointment Letter, End of Certification Letter (EOC), Ineligibility Letter, Verification of Certification (VOC), and Temporary Certification Letter.</li><li style=\"font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\">Issue monthly EOS Report End of Certification Report for mailing or texting.</li><li style=\"font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\">Document in Comments when letters have been mailed.</li></ol><p><span style=\"font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\"><strong>&nbsp;</strong></span></p><p><span style=\"font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\"><u><strong>Quality Assurance:</strong></u></span></p><ol><li style=\"font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\">Ensure accuracy, thoroughness, and attention to detail in electronic and chart documentation,</li><li style=\"font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\">Print, resolve and document EOS and Local Program Report Center (LPRC) reports in a timely manner.</li><li style=\"font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\">Maintain on site quality assurance reports for state-determined period.</li><li style=\"font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\">Communicate quality assurance issues to supervisors and coworkers.</li><li style=\"font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\">Maintain knowledge of all state and federal standards quality assurance standards related to the bi-annual local program evaluation.</li></ol><p><span style=\"font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\">&nbsp;</span></p><p><span style=\"font-size: 16px; color: rgb(0, 0, 0);\"><strong><u>Customer Service</u></strong><u>:</u></span></p><ol><li style=\"font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\">Demonstrates knowledge of customer service principles by successfully completing new staff training.</li><li style=\"font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\">Attends/completes program quarterly customer service training.</li><li style=\"font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\">Utilizes customer service principles when interacting with participants/patients, co-workers, supervisors, and employees from other departments.</li><li style=\"font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\">Responds appropriately or seeks support when customer service issues arise.</li></ol><p><span style=\"font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\">&nbsp;</span></p><p><span style=\"font-family: arial, sans-serif; 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}
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