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Tier II Customer Support Representative - 9am - 5pm - On-site

E0a013cd B22a 4ba8 96a7 588088de95c9 19000101 000001 · Red Wing, MN, US, Red Wing, MN · Active · $16–$20 / hour · ADP Workforce Now Recruiting

Job facts

FieldValue
CompanyE0a013cd B22a 4ba8 96a7 588088de95c9 19000101 000001
TitleTier II Customer Support Representative - 9am - 5pm - On-site
Normalized title-
Department / team-
LocationRed Wing, MN, United States
Work model-
Employment typeFull Time
Salary$16–$20 / hour
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-05-14 / 2026-05-31
Changed / last seen2026-06-06 / 2026-06-06

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PageWhat it containsOpen
Company jobsActive postings from E0a013cd B22a 4ba8 96a7 588088de95c9 19000101 000001.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Red Wing.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyE0a013cd B22a 4ba8 96a7 588088de95c9 19000101 000001
Source8fd92d89-ef67-4aab-841c-e2e8a1d343da
ATS providerADP Workforce Now Recruiting

Description

Koozie Group If our name sounds familiar, there’s a reason why. We’re the people behind the iconic Koozie® Can Kooler – and more! As one of the largest suppliers in the promotional products industry, you’ve probably seen our work everywhere from your local bank to a large concert or sporting event. We imprint company logos and slogans on everything from pens to coffee tumblers, lunch bags, tech accessories, camp chairs, and award-winning calendars, to name just a few. Our desire to benefit our people, customers, communities, and industry is behind all that we do. We call it Keep It. Give It., and it ensures that we are leaving a positive, lasting impact with the products and solutions we deliver. Great reasons to join Koozie Group: People-first culture Flexible schedules We will train for all positions! Climate-controlled environment (clean and heat/air-conditioning) Great benefits, including: Medical HSA and HRA plans Flex spending accounts PPO dental VSP vision Employee assistance program Employer-paid life insurance 401(k) with employer match PTO - Paid Time Off (vacation, sick, personal) Advancement opportunities Tuition reimbursement Employee referral bonus program Employee recognition program Employee charitable giveback program (up to $250 value) We’re looking for the right person to fill this role. Read on if you want to know more and discover how we like to keep the good going ®! Customer Support Tier II Do you have a passion for excellence? Are you a natural problem solver who loves to deep dive and find the root cause of an issue? Are you someone who looks around corners anticipating the next steps to avoid delays and hurdles? If you answered yes to any of the above questions…we want you! Our Omni Channel Support Specialist team is Customer Obsessed and strives to provide a world class experience with each and every customer interaction. We interact with our customers through many channels, including email, telephone, text and chat and are looking for folks who understand how to make personal connections with our customers and help ensure their orders are processed properly, on time and with a smile! Our ideal Omni Channel Support Specialist candidate is awesome at the following: Demonstrate the ability to think quickly and deliver results Demonstrate active listening, critical thinking and problem-solving skills Ability to move quickly through multiple systems to find information and deliver a response based on findings Demonstrate empathy to customers, deescalate issues with care and compassion, and maintain a professional attitude at all times Deliver all communications with kindness, verbal, email, chat and other – we strive to make every interaction positive and productive Be process oriented, understanding the value of standard work and consistency Always act with Integrity and take personal ownership of all you do Champion change and adapt quickly and positively in a dynamic workplace As part of our team, you will: Answering incoming calls and inquiries from our customers, sales and account management to resolve customer questions and concerns Deliver the best results by ensuring each order is executed flawlessly by providing accurate information and quality customer service Researching customer inquiries utilizing company resources and document customer conversations, information, questions, corrective action/answers, and product orders in the tracking application Resolving roadblocks by researching and working with other departments. Follow through on issues by placing outgoing calls to retrieve additional information or returning calls to offer information regarding resolution Meeting individual customer service call volume and quality expectations Acting as a liaison between client and various departments Sharing standard methodologies with other customer service claim teams Responding to client inquiries through phone or e-mail contact with customers and prospects about the company’s products or services Participating in meeting team goals for service, quality and cost Participating in and support company-wide initiatives such as continuous operational improvement in order to improve service, reduce costs, and improve quality Mentor, advise and lead your team members in their journey to customer excellence. Lead by example, handling customer escalations with creative problem-solving. Raise the Bar with each and every customer interaction, delivering an amazing customer experience utilizing service excellence techniques Consistently and respectfully Raise the Bar by identifying trends in customer concerns and escalating properly to leadership Take responsibility to develop a deep knowledge of our product portfolio and a working knowledge of Operations business processes including order flows, manufacturing and shipping. Able to quickly validate pricing across customer programs, product promotions and extra charges. Able to identify and drive process improvements or make recommendations that improve the overall customer experience. Minimum Qualifications: High School Diploma or Equivalent 2 - 4 years customer service/support experience Tech savvy with the ability to communicate using multiple channels; chat, text, email and phone Working knowledge of Salesforce Proficiency using Microsoft Office Sutie, specifically Outlook, Word & Excel Must have accuracy in data entry and strong attention to details Preferred Qualifications: Experience using order management systems such as Oracle & Salesforce Call Center Experience Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm to Keep the Good Going, you will find your way at Koozie Group. Koozie Group is proud to be an Equal Opportunity Employer. We do not discriminate against any applicant or employee based on race, age, sex (including pregnancy, childbirth, or related medical conditions), gender, marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Koozie Group also prohibits harassment of applicants and employees based on any of these protected categories. In compliance with the Americans with Disabilities Act, Koozie Group will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer

Full job record

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Source ID8fd92d89-ef67-4aab-841c-e2e8a1d343da
Board ID8fd92d89-ef67-4aab-841c-e2e8a1d343da
Provideradp_workforcenow
Provider Job Key571468
TitleTier II Customer Support Representative - 9am - 5pm - On-site
Normalized Title—
Statusactive
Activeyes
Location TextRed Wing, MN, US, Red Wing, MN
Department—
Team—
Employment Typefull_time
Workplace Type—
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CountryUnited States
RegionMN
CityRed Wing
Salary Raw16 To 20 (USD) Hourly
Salary Min16
Salary Max20
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Salary Periodhour
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First Seen At2026-05-31 18:42:44Z
Last Seen At2026-06-06 12:26:23Z
Last Checked At2026-06-06 12:26:23Z
Last Changed At2026-06-06 12:26:23Z
Inactive At—
Source Posted At2026-05-14 18:51:00Z
Source Updated At—
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Extensions
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    "requisitionDescription": "<div><div><div><div><div><div><div><div><div><div><div><div><div><div><h1 style='margin:0in;font-size:19px;font-family:\"Times New Roman\",serif;'><p style=\"margin:0in;font-family:-apple-system;font-size:10.5pt;\"><strong>Koozie Group</strong></p><p style=\"margin:0in;font-family:-apple-system;font-size:10.5pt;\"><br></p><p style=\"margin:0in;font-family:-apple-system;font-size:10.5pt;\"><strong>If our name\nsounds familiar, there&rsquo;s a reason why. We&rsquo;re the people behind the iconic\nKoozie&reg; Can Kooler &ndash; and more! As one of the largest suppliers in the\npromotional products industry, you&rsquo;ve probably seen our work everywhere from\nyour local bank to a large concert or sporting event. We imprint company logos\nand slogans on everything from pens to coffee tumblers, lunch bags, tech\naccessories, camp chairs, and award-winning calendars, to name just a few. Our\ndesire to benefit our people, customers, communities, and industry is behind\nall that we do. We call it Keep It. Give It., and it ensures that we are\nleaving a positive, lasting impact with the products and solutions we\ndeliver.&nbsp;</strong></p><strong>&nbsp;</strong><strong>&nbsp;</strong><strong>&nbsp;</strong><p style=\"margin:0in;font-family:-apple-system;font-size:10.5pt;\"><strong>Great reasons to join Koozie Group:</strong></p><ul type=\"disc\" style=\"direction:ltr;unicode-bidi:embed;margin-top:0in;\n margin-bottom:0in;\"><li style=\"margin-top: 0px; margin-bottom: 0px; vertical-align: middle; font-weight: bold; line-height: 1;\"><span style=\"font-family:-apple-system;font-size:10.5pt;\"><strong>People-first culture</strong></span><strong>&nbsp;&nbsp;</strong></li><li style=\"margin-top: 0px; margin-bottom: 0px; vertical-align: middle; font-weight: bold; line-height: 1;\"><span style=\"font-family:-apple-system;font-size:10.5pt;\"><strong>Flexible schedules</strong></span></li><li style=\"margin-top: 0px; margin-bottom: 0px; vertical-align: middle; font-weight: bold; line-height: 1;\"><span style=\"font-family:-apple-system;font-size:10.5pt;\"><strong>We will train for all positions!</strong></span></li><li style=\"margin-top: 0px; margin-bottom: 0px; vertical-align: middle; font-weight: bold; line-height: 1;\"><span style=\"font-family:-apple-system;font-size:10.5pt;\"><strong>Climate-controlled environment (clean and heat/air-conditioning)</strong></span></li><li style=\"margin-top: 0px; margin-bottom: 0px; vertical-align: middle; font-weight: bold;\"><span style=\"font-family:-apple-system;font-size:10.5pt;\"><strong>Great benefits, including:</strong></span><ul type=\"circle\" style=\"direction: ltr; unicode-bidi: embed; margin-top: 0in; margin-bottom: 0in; font-weight: initial;\"><li style=\"margin-top: 0px; margin-bottom: 0px; vertical-align: middle; font-weight: bold; line-height: 1;\"><span style=\"font-family:-apple-system;font-size:10.5pt;\"><strong>Medical HSA and HRA plans</strong></span></li><li style=\"margin-top: 0px; margin-bottom: 0px; vertical-align: middle; font-weight: bold; line-height: 1;\"><span style=\"font-family:-apple-system;font-size:10.5pt;\"><strong>Flex spending accounts</strong></span></li><li style=\"font-weight: bold; line-height: 1;\"><strong>&nbsp;&nbsp;</strong><span style=\"font-family:-apple-system;font-size:10.5pt;\"><strong>PPO dental</strong></span></li><li style=\"font-weight: bold; line-height: 1;\"><strong>&nbsp;&nbsp;</strong><span style=\"font-family:-apple-system;font-size:10.5pt;\"><strong>VSP vision</strong></span></li><li style=\"font-weight: bold; line-height: 1;\"><strong>&nbsp;&nbsp;</strong><span style=\"font-family:-apple-system;font-size:10.5pt;\"><strong>Employee assistance program</strong></span></li><li style=\"font-weight: bold; line-height: 1;\"><strong>&nbsp;&nbsp;</strong><span style=\"font-family:-apple-system;font-size:10.5pt;\"><strong>Employer-paid life insurance</strong></span></li><li style=\"font-weight: bold; line-height: 1;\"><strong>&nbsp;&nbsp;</strong><span style=\"font-family:-apple-system;font-size:10.5pt;\"><strong>401(k) with employer match</strong></span></li></ul></li><li style=\"font-weight: bold; line-height: 1;\"><strong>&nbsp;&nbsp;</strong><span style=\"font-family:-apple-system;font-size:10.5pt;\"><strong>PTO - Paid Time Off &nbsp; &nbsp;(vacation, sick, personal)</strong></span></li><li style=\"font-weight: bold; line-height: 1;\"><strong>&nbsp;&nbsp;</strong><span style=\"font-family:-apple-system;font-size:10.5pt;\"><strong>Advancement &nbsp;opportunities</strong></span></li><li style=\"font-weight: bold; line-height: 1;\"><strong>&nbsp;</strong><span style=\"font-family:-apple-system;font-size:10.5pt;\"><strong>Tuition reimbursement</strong></span></li><li style=\"font-weight: bold; line-height: 1;\"><strong>&nbsp;</strong><span style=\"font-family:-apple-system;font-size:10.5pt;\"><strong>Employee referral bonus program</strong></span></li><li style=\"font-weight: bold; line-height: 1;\"><strong>&nbsp;</strong><span style=\"font-family:-apple-system;font-size:10.5pt;\"><strong>Employee recognition program</strong></span></li><li style=\"font-weight: bold; line-height: 1;\"><strong>&nbsp;</strong><span style=\"font-family:-apple-system;font-size:10.5pt;\"><strong>Employee charitable giveback program (up to $250 value)&nbsp;</strong></span></li></ul><strong>&nbsp;</strong><p style=\"margin:0in;font-family:-apple-system;font-size:10.5pt;\"><strong><br></strong></p><p style=\"margin:0in;font-family:-apple-system;font-size:10.5pt;\">We&rsquo;re looking for the right person to fill this role. Read on if you want to know more and discover how we like to <span style=\"font-style:italic;\">keep the good going</span>&reg;!&nbsp;</p></h1><h1 style='margin:0in;font-size:19px;font-family:\"Times New Roman\",serif;'><br></h1><h1 style='margin:0in;font-size:19px;font-family:\"Times New Roman\",serif;' id=\"isPasted\"><span style='font-size:16px;font-family:\"Source Sans Pro\",sans-serif;'>Customer Support Tier II</span></h1><h1 style='margin:0in;font-size:19px;font-family:\"Times New Roman\",serif;'><span style='font-size:16px;font-family:\"Source Sans Pro\",sans-serif;font-weight:normal;'>&nbsp;</span></h1><h1 style='margin:0in;font-size:19px;font-family:\"Times New Roman\",serif;'><span style='font-size:16px;font-family:\"Source Sans Pro\",sans-serif;font-weight:normal;'>Do you have a passion for excellence? &nbsp;Are you a natural problem solver who loves to deep dive and find the root cause of an issue? &nbsp;Are you someone who looks around corners anticipating the next steps to avoid delays and hurdles?</span><span style='font-size:16px;font-family:\"Source Sans Pro\",sans-serif;font-weight:normal;'>&nbsp;</span></h1><h1 style='margin:0in;font-size:19px;font-family:\"Times New Roman\",serif;'><span style='font-size:16px;font-family:\"Source Sans Pro\",sans-serif;font-weight:normal;'>&nbsp;</span></h1><h1 style='margin:0in;font-size:19px;font-family:\"Times New Roman\",serif;'><span style='font-size:16px;font-family:\"Source Sans Pro\",sans-serif;font-weight:normal;'>If you answered yes to any of the above questions&hellip;we want you!</span></h1><h1 style='margin:0in;font-size:19px;font-family:\"Times New Roman\",serif;'><span style='font-size:16px;font-family:\"Source Sans Pro\",sans-serif;font-weight:normal;'>&nbsp;</span></h1><h1 style='margin:0in;font-size:19px;font-family:\"Times New Roman\",serif;'><span style='font-size:16px;font-family:\"Source Sans Pro\",sans-serif;font-weight:normal;'>Our Omni Channel Support Specialist team is Customer Obsessed and strives to provide a world class experience with each and every customer interaction. &nbsp;We interact with our customers through many channels, including email, telephone, text and chat and are looking for folks who understand how to make personal connections with our customers and help ensure their orders are processed properly, on time and with a smile!</span></h1><p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;'><strong><span style='font-size:16px;line-height:115%;font-family:\"Source Sans Pro\",sans-serif;'>&nbsp;</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;background:white;'><strong><span style='font-size:16px;font-family:\"Source Sans Pro\",sans-serif;color:black;border:none windowtext 1.0pt;padding:0in;'>Our ideal Omni Channel Support Specialist candidate is awesome at the following:</span></strong></p><ul style=\"list-style-type: disc;\"><li><span style='font-family:\"Source Sans Pro\",sans-serif;font-size:16px;'>Demonstrate the ability to think quickly and deliver results</span></li><li><span style='font-family:\"Source Sans Pro\",sans-serif;font-size:16px;'>Demonstrate active listening, critical thinking and problem-solving skills</span></li><li><span style='font-family:\"Source Sans Pro\",sans-serif;font-size:16px;'>Ability to move quickly through multiple systems to find information and deliver a response based on findings</span></li><li><span style='font-family:\"Source Sans Pro\",sans-serif;font-size:16px;'>Demonstrate empathy to customers, deescalate issues with care and compassion, and maintain a professional attitude at all times</span></li><li><span style='font-family:\"Source Sans Pro\",sans-serif;font-size:16px;'>Deliver all communications with kindness, verbal, email, chat and other &ndash; we strive to make every interaction positive and productive</span></li><li><span style='font-family:\"Source Sans Pro\",sans-serif;font-size:16px;'>Be process oriented, understanding the value of standard work and consistency</span></li><li><span style='font-family:\"Source Sans Pro\",sans-serif;font-size:16px;'>Always act with Integrity and take personal ownership of all you do</span></li><li><span style='font-family:\"Source Sans Pro\",sans-serif;font-size:16px;'>Champion change and adapt quickly and positively in a dynamic workplace</span></li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;'><strong><span style='font-size:16px;line-height:115%;font-family:\"Source Sans Pro\",sans-serif;'>&nbsp;</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;'><strong><span style='font-size:16px;line-height:115%;font-family:\"Source Sans Pro\",sans-serif;'>As part of our team, you will:<br>&nbsp;</span></strong></p><ul style=\"list-style-type: disc;margin-left: -0.25in;\"><li><span style='font-family:\"Source Sans Pro\",sans-serif;font-size:16px;'>Answering incoming calls and inquiries from our customers, sales and account management to resolve customer questions and concerns</span></li><li><span style='font-family:\"Source Sans Pro\",sans-serif;font-size:16px;'>Deliver the best results by ensuring each order is executed flawlessly by providing accurate information and quality customer service</span></li><li><span style='font-family:\"Source Sans Pro\",sans-serif;font-size:16px;'>Researching customer inquiries utilizing company resources and document customer conversations, information, questions, corrective action/answers, and product orders in the tracking application</span></li><li><span style='font-family:\"Source Sans Pro\",sans-serif;font-size:16px;'>Resolving roadblocks by researching and working with other departments. Follow through on issues by placing outgoing calls to retrieve additional information or returning calls to offer information regarding resolution</span></li><li><span style='font-family:\"Source Sans Pro\",sans-serif;font-size:16px;'>Meeting individual customer service call volume and quality expectations</span></li><li><span style='font-family:\"Source Sans Pro\",sans-serif;font-size:16px;'>Acting as a liaison between client and various departments&nbsp;</span></li><li><span style='font-family:\"Source Sans Pro\",sans-serif;font-size:16px;'>Sharing standard methodologies with other customer service claim teams</span></li><li><span style='font-family:\"Source Sans Pro\",sans-serif;font-size:16px;'>Responding to client inquiries through phone or e-mail contact with customers and prospects about the company&rsquo;s products or services</span></li><li><span style='font-family:\"Source Sans Pro\",sans-serif;font-size:16px;'>Participating in meeting team goals for service, quality and cost</span></li><li><span style='font-family:\"Source Sans Pro\",sans-serif;font-size:16px;'>Participating in and support company-wide initiatives such as continuous operational improvement in order to improve service, reduce costs, and improve quality</span></li><li><span style='font-family:\"Source Sans Pro\",sans-serif;font-size:16px;'>Mentor, advise and lead your team members in their journey to customer excellence.</span></li><li><span style='font-family:\"Source Sans Pro\",sans-serif;font-size:16px;'>Lead by example, handling customer escalations with creative problem-solving.</span></li><li><span style='font-family:\"Source Sans Pro\",sans-serif;font-size:16px;'>Raise the Bar with each and every customer interaction, delivering an amazing customer experience utilizing service excellence techniques</span></li><li><span style='font-family:\"Source Sans Pro\",sans-serif;font-size:16px;'>Consistently and respectfully Raise the Bar by identifying trends in customer concerns and escalating properly to leadership</span></li><li><span style='font-family:\"Source Sans Pro\",sans-serif;font-size:16px;'>Take responsibility to develop a deep knowledge of our product portfolio and a working knowledge of Operations business processes including order flows, manufacturing and shipping.</span></li><li><span style='font-family:\"Source Sans Pro\",sans-serif;font-size:16px;'>Able to quickly validate pricing across customer programs, product promotions and extra charges.</span></li><li><span style='font-family:\"Source Sans Pro\",sans-serif;font-size:16px;'>Able to identify and drive process improvements or make recommendations that improve the overall customer experience.</span></li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;'><strong><span style='font-size:16px;line-height:115%;font-family:\"Source Sans Pro\",sans-serif;'><br>&nbsp;Minimum Qualifications:</span></strong></p><ul style=\"list-style-type: disc;\"><li><span style='font-family:\"Source Sans Pro\",sans-serif;font-size:16px;'>High School Diploma or Equivalent&nbsp;</span></li><li><span style='font-family:\"Source Sans Pro\",sans-serif;font-size:16px;'>2 - 4 years customer service/support experience</span></li><li><span style='font-family:\"Source Sans Pro\",sans-serif;font-size:16px;'>Tech savvy with the ability to communicate using multiple channels; chat, text, email and phone</span></li><li><span style='font-family:\"Source Sans Pro\",sans-serif;font-size:16px;'>Working knowledge of Salesforce&nbsp;</span></li><li><span style='font-family:\"Source Sans Pro\",sans-serif;font-size:16px;'>Proficiency using Microsoft Office Sutie, specifically Outlook, Word &amp; Excel&nbsp;</span></li><li><span style='font-family:\"Source Sans Pro\",sans-serif;font-size:16px;'>Must have accuracy in data entry and strong attention to details&nbsp;</span><span style='font-family:\"Source Sans Pro\",sans-serif;font-size:16px;'>&nbsp;&nbsp;</span></li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;'><strong><span style='font-size:16px;line-height:115%;font-family:\"Source Sans Pro\",sans-serif;'>Preferred Qualifications:</span></strong></p><ul style=\"list-style-type: disc;margin-left: 23px;\"><li><span style='font-family:\"Source Sans Pro\",sans-serif;font-size:16px;'>Experience using order management systems such as Oracle &amp; Salesforce</span></li><li><span style='font-family:\"Source Sans Pro\",sans-serif;font-size:16px;'>Call Center Experience&nbsp;</span></li></ul><p><span style='font-family:\"Source Sans Pro\",sans-serif;font-size:16px;'><br></span></p><p style=\"margin:0in;font-family:Calibri;font-size:11.0pt;\"><span style=\"font-style:italic;\">Our customers come from all walks of life and so do\nwe. We hire great people from a wide variety of backgrounds, not just because\nit&#39;s the right thing to do, but because it makes our company stronger. If you\nshare our values and our enthusiasm to Keep the Good Going, you will find your\nway at Koozie Group.</span></p><p style=\"margin:0in;font-family:Calibri;font-size:11.0pt;\"><span style=\"font-style:italic;\">Koozie Group is proud to be an Equal Opportunity\nEmployer. We do not discriminate against any applicant or employee based on\nrace, age, sex (including pregnancy, childbirth, or related medical\nconditions), gender, marital status, national origin, ancestry, citizenship\nstatus, mental or physical disability, religion, creed, color, sexual\norientation, gender identity or expression (including transgender status),\nveteran status, genetic information, or any other characteristic protected by\napplicable federal, state or local law. Koozie Group also prohibits harassment\nof applicants and employees based on any of these protected categories.</span></p><p><br></p><p style=\"margin:0in;font-family:Calibri;font-size:11.0pt;\"><span style=\"font-style:italic;\">In compliance with the Americans with Disabilities\nAct, Koozie Group will provide reasonable accommodations to qualified\nindividuals with disabilities and encourages both prospective and current\nemployees to discuss potential accommodations with the employer</span></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div>\n",
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