Home › Companies › Fa Essf Saasfaprod1 Fa Ocs Oraclecloud Com CX 1 › Service Dispatcher
Service Dispatcher
Fa Essf Saasfaprod1 Fa Ocs Oraclecloud Com CX 1 · Sioux City, IA, United States; MEC Sioux City2, Sioux City, IA, US · On Site · Active · Oracle Recruiting Cloud / Fusion HCM
Job facts
| Field | Value |
|---|---|
| Company | Fa Essf Saasfaprod1 Fa Ocs Oraclecloud Com CX 1 |
| Title | Service Dispatcher |
| Normalized title | - |
| Department / team | Customer Service |
| Location | Sioux City, IA, United States |
| Work model | On Site |
| Employment type | Full Time |
| Salary | - |
| Status | active |
| ATS provider | Oracle Recruiting Cloud / Fusion HCM |
| Posted / first seen | 2026-06-19 / 2026-06-20 |
| Changed / last seen | 2026-06-20 / 2026-06-20 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from Fa Essf Saasfaprod1 Fa Ocs Oraclecloud Com CX 1. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through Oracle Recruiting Cloud / Fusion HCM. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in Sioux City. | Open |
| Department jobs | Active postings in Customer Service. | Open |
| Work model jobs | Active On Site postings. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | Fa Essf Saasfaprod1 Fa Ocs Oraclecloud Com CX 1 |
| Source | 6c688339-308a-4056-91c3-7384e708a005 |
| ATS provider | Oracle Recruiting Cloud / Fusion HCM |
Description
Description
Receive and prioritize customer operations designated work orders in a fashion that maximize employee availability and monitor appointment status to ensure customer commitments are being achieved. Through effective application of service dispatch systems and methods, assess type and urgency of service requests and assign to appropriate service technicians. Continually monitor status of service activities and provide coordination and support to service operations and field personnel.
Responsibilities
Exercise judgment giving precedence to dispatch of requests and/or scheduled service orders utilizing mobile data terminals, resource manager, customer service system and voice radios. (65%) Coordinate non time sensitive work orders to help fill any potential down time in schedule (15%) Coordinate service work and provide support to other gas and electric operating divisions. (10%) Perform additional responsibilities as requested or assigned. (10%)
Qualifications
Associate's degree in business or a related major or the equivalent related work experience. (Typically three years of related, progressive work experience would be needed for candidates applying for this position who do not possess an associate's degree.) Three years of related experience. Ability to handle and prioritize multiple tasks concurrently. Effective oral and written communication skills. Effective analytical and problem-solving skills. Personal computer skills. Effective ability to prioritize and handle multiple tasks and projects concurrently. Must be willing to work a variable schedule (rotating shift) in a centralized dispatch center. This position is subject to Department of Transportation mandated drug testing, including but not limited to random drug testing.
Organization
MidAmerican Energy Company is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or religious creed, age, national origin, ancestry, citizenship status (except as required by law), gender (including gender identity and expression), sex (including pregnancy), sexual orientation, genetic information, physical or mental disability, veteran or military status, familial or parental status, marital status or any other category protected by applicable local, state or U.S. federal law. Employees must be able to perform the essential functions of the position, with or without an accommodation.
Company
MidAmerican Energy Company, a Midwest utility, provides regulated electric and natural gas service to more than 1.6 million customers in Illinois, Iowa, Nebraska and South Dakota. The company owns and operates a portfolio of power-generating assets, approximately 61% of which is wind generation.
Full job record
| Job ID | 864e794b7c3e05b65f6e0267afc7a768a7b70a44 |
| Org ID | 6c8df4dc-084f-4592-b787-d9ae456e3da4 |
| Source ID | 6c688339-308a-4056-91c3-7384e708a005 |
| Board ID | 6c688339-308a-4056-91c3-7384e708a005 |
| Provider | oracle_hcm |
| Provider Job Key | 10005259 |
| Title | Service Dispatcher |
| Normalized Title | — |
| Status | active |
| Active | yes |
| Location Text | Sioux City, IA, United States; MEC Sioux City2, Sioux City, IA, US |
| Department | Customer Service |
| Team | — |
| Employment Type | full_time |
| Workplace Type | on_site |
| Remote Policy | — |
| Country | United States |
| Region | IA |
| City | Sioux City |
| Salary Raw | Description Receive and prioritize customer operations designated work orders in a fashion that maximize employee availability and monitor appointment status to ensure customer commitments are being achieved. Through effective application of service dispatch systems and methods, assess type and urgency of service requests and assign to appropriate service technicians. Continually monitor status of service activities and provide coordination and support to service operations and field personnel. Responsibilities Exercise judgment giving precedence to dispatch of requests and/or scheduled service orders utilizing mobile data terminals, resource manager, customer service system and voice radios. (65%) Coordinate non time sensitive work orders to help fill any potential down time in schedule (15%) Coordinate service work and provide support to other gas and electric operating divisions. (10%) Perform additional responsibilities as requested or assigned. (10%) Qualifications Associate's degree in business or a related major or the equivalent related work experience. (Typically three years of related, progressive work experience would be needed for candidates applying for this position who do not possess an associate's degree.) Three years of related experience. Ability to handle and prioritize multiple tasks concurrently. Effective oral and written communication skills. Effective analytical and problem-solving skills. Personal computer skills. Effective ability to prioritize and handle multiple tasks and projects concurrently. Must be willing to work a variable schedule (rotating shift) in a centralized dispatch center. This position is subject to Department of Transportation mandated drug testing, including but not limited to random drug testing. Organization MidAmerican Energy Company is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or religious creed, age, national origin, ancestry, citizenship status (except as required by law), gender (including gender identity and expression), sex (including pregnancy), sexual orientation, genetic information, physical or mental disability, veteran or military status, familial or parental status, marital status or any other category protected by applicable local, state or U.S. federal law. Employees must be able to perform the essential functions of the position, with or without an accommodation. Company MidAmerican Energy Company, a Midwest utility, provides regulated electric and natural gas service to more than 1.6 million customers in Illinois, Iowa, Nebraska and South Dakota. The company owns and operates a portfolio of power-generating assets, approximately 61% of which is wind generation. |
| Salary Min | — |
| Salary Max | — |
| Salary Currency | — |
| Salary Period | — |
| Source URL | https://fa-essf-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/10005259 |
| Apply URL | https://fa-essf-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/10005259 |
| First Seen At | 2026-06-20 11:55:19Z |
| Last Seen At | 2026-06-20 11:55:19Z |
| Last Checked At | 2026-06-20 11:55:19Z |
| Last Changed At | 2026-06-20 11:55:19Z |
| Inactive At | — |
| Source Posted At | 2026-06-19 14:40:25Z |
| Source Updated At | — |
| Raw Payload Uri | s3://job-postings-prod-raw-590183727216/raw/provider=oracle_hcm/board=fa-essf-saasfaprod1.fa.ocs.oraclecloud.com|CX_1/date=2026-06-20/2026-06-20T11-55-00-507Z-ea50061af0d3d2c3a82c479b6368542778d5b2083036315596e7e879fd4616de.json |
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