(HQ) Control Tower Operations Manager

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  "active_status": "active"
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  "language": "en",
  "location": {
    "raw": "Taipei, TW, 114, Taiwan",
    "city": "Taipei",
    "region": "TW",
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    "is_remote": false,
    "confidence": 0.8
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  "inferred_at": "2026-06-06T10:24:22.580Z",
  "launch_scope": {
    "reason": "bamboohr_production_catalog",
    "included": true,
    "location": {
      "raw": "Taipei, TW, 114, Taiwan",
      "city": "Taipei",
      "region": "TW",
      "country": null,
      "is_remote": false,
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    "location": {
      "city": "Taipei",
      "state": "TW"
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    "jobOpeningName": "(HQ) Control Tower Operations Manager",
    "departmentLabel": "*Sales and Account Management",
    "employmentStatusLabel": "Full-Time"
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    "location": {
      "city": "Taipei",
      "state": "TW",
      "postalCode": "114",
      "addressCountry": "Taiwan"
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    "datePosted": "2025-06-24",
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    "description": "<p><span style=\"font-family: helvetica; font-size: 15px; font-weight: bold\">Role &amp; Responsibilities: </span></p>\n<ul>\n<li>Manage a scalable Control Tower to ensure a robust and reliable operations for the key account.</li>\n<li>Review scope of work with account owner and clients, participate and support all strategic customer discussions</li>\n<li>Work in conjunction with implementation team to ensure smooth and successful client onboarding process</li>\n<li>Work closely and coach stations for SOP compliance, root cause analysis and complaint management whenever KPI wasn’t fulfilled.</li>\n<li>Provide regular communications and timely status reports, address potential red flags to the appropriate parties to mitigate any operation issues or unexpected shipping delays</li>\n<li>Data analytical ability to assist account owner to prepare reports, analysis and the QBR/MBR report</li>\n<li>Support quotation with account manager for new business opportunity.</li>\n<li>Evening conference calls with Asia as required</li>\n</ul>\n<p><span style=\"font-family: helvetica; font-size: 15px\"> </span></p>\n<p><span style=\"font-family: helvetica; font-size: 15px; font-weight: bold\">Qualifications:</span></p>\n<ul>\n<li><span style=\"font-family: helvetica; font-size: 15px\">Bachelor's degree or higher and 8+ years of experience in freight forwarding</span></li>\n<li><span style=\"font-family: helvetica; font-size: 15px\">Fluent in both Mandarin Chinese and English</span></li>\n<li><span style=\"font-family: helvetica; font-size: 15px\">Experience in managing large accounts, especially in the semiconductor or technology industry is preferred.</span></li>\n<li><span style=\"font-family: helvetica; font-size: 15px\">Deep experience and expertise in forwarding/carrier operating systems experience</span></li>\n<li><span style=\"font-family: helvetica; font-size: 15px\">Excellent communication, interpersonal, and project management skills</span></li>\n<li><span style=\"font-family: helvetica; font-size: 15px\">With proven track record in leadership experience, delivering successful customer on-boarding implementation projects.</span></li>\n<li><span style=\"font-family: helvetica; font-size: 15px\">Knowledge of air freight procurement would be a plus</span></li>\n</ul>",
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    "jobOpeningName": "(HQ) Control Tower Operations Manager",
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    "jobOpeningStatus": "Open",
    "minimumExperience": "Senior Manager/Supervisor",
    "jobOpeningShareUrl": "https://morrisonexpress.bamboohr.com/careers/1264",
    "employmentStatusLabel": "Full-Time"
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