Care Team Call Center Representative (53077)

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    "description": "<p><strong>Performance Home Medical </strong>has been a leader in providing quality products and services since 1995.</p>\r\n\r\n<p>At Performance Home Medical, our patients come first. Using the latest technology and best clinical support, we help our patients take control of their conditions and live longer and healthier.</p>\r\n\r\n<p>We are seeking a motivated, high energy, individual to join our <strong>Customer Service Team</strong> in our Call Center. As a part of our Customer Service team, you must be responsible, reliable, detail orientated and can multitask in a fast-paced environment. You must also&nbsp;have good people skills to deal with patients, referral sources, and insurance companies on the phone and internet. Previous professional experience or educational background in healthcare customer service or is a plus but not required. A background in medical equipment preferred but we will train the right candidate.</p>\r\n\r\n<p>We&rsquo;ve got a fun, positive, performance-oriented team with a great culture and offer an extensive benefits package including Medical, Dental, Vision, Life, AD&amp;D, 401k, EAP, 8 paid holidays and more. We also offer&nbsp;a comprehensive onboarding and training program to help ensure your success.&nbsp;</p>\r\n\r\n<p>Job descriptions and needs would entail but not limited to:</p>\r\n\r\n<ul>\r\n\t<li><span style=\"font-family:Calibri,sans-serif\">Answering incoming calls from Sleep, Providers and Scheduling queue in an efficient and courteous manner</span></li>\r\n\t<li><span style=\"font-family:Calibri,sans-serif\">Maintain a current knowledge of products offered by PHM.</span></li>\r\n\t<li><span style=\"font-family:Calibri,sans-serif\">Proactively offers and educates callers on resupply and private pay items sold by PHM. </span></li>\r\n\t<li><span style=\"font-family:Calibri,sans-serif\">Generate new supply orders and process them according to procedure, ensuring timely and accurate resupply for patients.</span></li>\r\n\t<li><span style=\"font-family:Calibri,sans-serif\">Collaborate with other PHM employees/departments to provide exceptional support to patients.</span></li>\r\n\t<li><span style=\"font-family:Calibri,sans-serif\">Meet key performance metrics, including calls handled, average handled time and productivity.</span></li>\r\n\t<li><span style=\"font-family:Calibri,sans-serif\">Other tasks that may be assigned by direct supervisor or manager, as needed.</span></li>\r\n</ul>\r\n",
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