80-302 Cage Cashier

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    "jobShift": "Graveyard",
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    "description": "<p><span style=\"font-size:12pt\"><span new=\"\" roman=\"\" style=\"font-family:\" times=\"\">Cage Cashier is responsible for executing financial transactions with accuracy and efficiency while ensuring compliance with all gaming regulations and internal controls. This role delivers exceptional guest service, manages cash balances, and safeguards financial assets. By collaborating with other departments and maintaining professionalism, the Cage Cashier plays a critical role in ensuring seamless casino operations and an outstanding guest experience.</span></span></p>\r\n",
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    "googleJobJson": "{\"@context\":\"https://schema.org/\",\"@type\":\"JobPosting\",\"title\":\"80-302 Cage Cashier\",\"identifier\":\"J1697719750\",\"url\":\"https://www.paycomonline.net/v4/ats/web.php/portal/96825852D964D1AADB9696FDFD41047D/jobs/19750\",\"image\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=96825852D964D1AADB9696FDFD41047D\",\"datePosted\":\"2026-05-05\",\"description\":\"Job DetailsJob Location: TOWAOC, CO 81334Position Type: Full-Time/Part-TimeJob Shift: GraveyardCage Cashier is responsible for executing financial transactions with accuracy and efficiency while ensuring compliance with all gaming regulations and internal controls. This role delivers exceptional guest service, manages cash balances, and safeguards financial assets. By collaborating with other departments and maintaining professionalism, the Cage Cashier plays a critical role in ensuring seamless casino operations and an outstanding guest experience.\\r\\nQualificationsKey Accountabilities\\r\\n\\r\\n\\r\\n\\tTransaction Processing: Conduct accurate and efficient guest and internal monetary transactions, ensuring strict compliance with internal controls and gaming regulations.\\r\\n\\tGuest Service: Provide exceptional service by promptly addressing inquiries, resolving concerns, and creating positive guest interactions.\\r\\n\\tCash Management: Maintain balanced cash drawers by verifying funds, reconciling discrepancies, and ensuring proper documentation.\\r\\n\\tSecurity &amp; Compliance: Adhere to all gaming regulations, internal controls, and security protocols to safeguard financial assets and sensitive information.\\r\\n\\tDepartment Collaboration: Coordinate with other departments to ensure smooth financial transactions and seamless casino operations.\\r\\n\\tEquipment Operation: Utilize and maintain cash-handling equipment efficiently, reporting any malfunctions to prevent service interruptions.\\r\\n\\tProfessionalism &amp; Development: Maintain a professional appearance, stay updated on policies and promotions, and participate in ongoing training to enhance job performance.\\r\\n\\r\\n\\r\\nGeneral\\r\\n\\r\\n\\r\\n\\tMust be at least 21 years old to obtain a UMUGC Non-Support License (required). Must be able to pass the UMUGC and CG background investigations (no financial crimes or other felonies).\\r\\n\\tMust pass a drug test.\\r\\n\\r\\n\\r\\nEducation\\r\\n\\r\\n\\r\\n\\tHigh School Diploma or equivalent required. Associate&#39;s degree in a relevant field preferred but not required.\\r\\n\\r\\n\\r\\nCertifications\\r\\n\\r\\n\\r\\n\\tNo specific certifications are required. However, relevant industry certifications, such as cash handling or financial transaction management, are preferred.\\r\\n\\r\\n\\r\\nExperience\\r\\n\\r\\n\\r\\n\\tNo prior experience required; this is an entry-level position. However, previous experience in customer service, cash handling, data entry, or financial transactions is preferred.\\r\\n\\r\\n\\r\\nKnowledge, Skills, and Abilities (KSAs)\\r\\n\\r\\n\\r\\n\\tProficiency in cash handling and transaction accuracy.\\r\\n\\tBasic computer and calculator skills.\\r\\n\\tStrong organizational and record-keeping abilities.\\r\\n\\tEffective communication and customer service skills.\\r\\n\\tAbility to follow security and compliance procedures.\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\n\\r\\nGeneral Expectations\\r\\n\\r\\n\\r\\nCustomer Service Excellence\\r\\n\\r\\n\\r\\n\\tCreate memorable guest experiences by providing outstanding service that leaves a lasting positive impression on all of UMCH&#39;s visitors.\\r\\n\\tAlways engage by interacting warmly and professionally with all guests, making them feel welcome and valued.\\r\\n\\tAddress guest inquiries and concerns promptly and courteously, ensuring guest satisfaction.\\r\\n\\r\\n\\r\\nComprehensive Game Knowledge\\r\\n\\r\\n\\r\\n\\tMaintain up-to-date knowledge of all game rules, procedures, and promotions relevant to your area (slots, table games, sports book, and/or bingo).\\r\\n\\tEnsure fair and accurate gameplay by adhering to established protocols, procedures, SOPs, and regulations. \\r\\n\\tStay informed about new games and features to effectively assist and entertain guests.\\r\\n\\r\\n\\r\\nRegulatory Compliance and Integrity\\r\\n\\r\\n\\r\\n\\tUphold the highest standards of honesty and integrity in all professional activities.\\r\\n\\tAdhere strictly to all company policies, procedures, and gaming regulations, including tribal, state, and federal laws.\\r\\n\\tReport any irregularities or violations to the appropriate authorities promptly.\\r\\n\\r\\n\\r\\nAttention to Detail and Accuracy\\r\\n\\r\\n\\r\\n\\tHandle all transactions accurately, including cash handling, chip exchanges, ticket payouts, and record-keeping.\\r\\n\\tMonitor games and equipment diligently to ensure proper operation and identify any issues.\\r\\n\\tMaintain accurate documentation as required for audits and compliance.\\r\\n\\r\\n\\r\\nTeamwork and Communication\\r\\n\\r\\n\\r\\n\\tWork collaboratively with team members to ensure seamless gaming operations and exceptional guest experiences.\\r\\n\\tCommunicate effectively with colleagues and supervisors, sharing important information promptly.\\r\\n\\tSupport other departments when needed, fostering a cooperative work environment.\\r\\n\\r\\n\\r\\nSafety and Security Awareness\\r\\n\\r\\n\\r\\n\\tBe vigilant in ensuring the safety and security of guests, team members, and casino assets.\\r\\n\\tRecognize and report any suspicious activities or security concerns immediately.\\r\\n\\tFollow all safety protocols and emergency procedures to maintain a secure environment.\\r\\n\\r\\n\\r\\nReliability and Flexibility\\r\\n\\r\\n\\r\\n\\tMaintain dependable attendance and punctuality.\\r\\n\\tBe willing to work extended hours, irregular schedules, weekends, and holidays as needed to meet business demands.\\r\\n\\tPerform other duties and projects as assigned.\\r\\n\\r\\n\\r\\nProfessional Development\\r\\n\\r\\n\\r\\n\\tSeek opportunities for personal and professional growth within your field and scope.\\r\\n\\tAttend and actively participate in all company-assigned trainings.\\r\\n\\r\\n\\r\\nEffective Broad Communication\\r\\n\\r\\n\\r\\n\\tCommunicate clearly and professionally in both written and verbal forms.\\r\\n\\tEnsure all communications and guest interactions are consistent with the casino&#39;s customer service focus. \\r\\n\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nWork Environment\\r\\n\\r\\n\\r\\nGaming Operations team members work in a dynamic, fast-paced casino environment that operates 24/7. The role involves standing or walking for extended periods on the gaming floor, which is filled with bright lights, sounds, and constant guest activity. Team members interact directly with guests, providing customer service in a lively and sometimes crowded atmosphere. They must maintain a high level of energy, attentiveness, and professionalism throughout their shifts. The environment requires strict adherence to gaming regulations and procedures, with attention to detail and vigilance in monitoring gaming activities. Flexibility in scheduling is important, as shifts may include nights, weekends, and holidays to meet the operational needs of the casino.\\r\\n\\r\\n\\r\\nPhysical &amp; Mental Requirements&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; \\r\\n\\r\\n\\r\\nTeam members in Gaming Operations must be able to stand and walk for extended periods throughout their shifts, often up to 8 hours or more, while actively engaging with guests on the gaming floor. They require good manual dexterity and hand-eye coordination to handle gaming equipment, cards, chips, and cash transactions accurately. Excellent vision (with or without corrective lenses) is essential for observing gaming activities, reading small print, and detecting any irregularities or signs of tampering. The ability to lift and carry items weighing up to 25 pounds may be required when moving gaming equipment or supplies. Team members should also be comfortable working in an environment with bright lights, loud noises, and continuous guest interaction.\\r\\n\\r\\nMentally, team members must possess strong numerical and mathematical skills to calculate payouts, handle cash transactions, and ensure accurate gameplay. They need exceptional attention to detail to monitor games, adhere to gaming regulations, and identify any unusual or suspicious activities. The role requires the ability to work in a fast-paced, high-energy environment, maintaining composure and professionalism under pressure. Effective communication skills are vital for interacting with guests and colleagues, providing excellent customer service, and resolving any issues that arise. Team members should be able to multitask efficiently, have strong memory recall for game rules and procedures, and exhibit high levels of integrity and ethical judgment. \\r\\n\\r\\nThe ideal candidate should be able to fulfill all physical and mental aspects of the job, with or without reasonable accommodation.\\r\\n\\r\\n\\r\\nPolicies and Procedures \\r\\n\\r\\n\\r\\nMust learn to perform activities that are ethical and in compliance with all Casino and departmental policies, procedures, practices, standard operating procedures (SOPs), and minimum internal controls; as well as all applicable federal, state, and Tribal regulatory requirements. All employees are responsible for creating a culture of adherence. Moreover, all employees are responsible to ensure a safe, secure, ethical, and legal work environment.\\r\\n\\r\\n\\r\\nSafety\\r\\n\\r\\n\\r\\nExpected to promote and practice a clean, safe, healthy accident-free and friendly work environment for guests and employees; to adhere to all Casino, Travel Center, and departmental safety policies; to work in a safe manner; to be alert to and report/document observed, known, or possible safety hazards, conditions or unsafe practices or procedures to appropriate management. \\r\\n\\r\\n\\r\\nDisclaimer\\r\\n\\r\\n\\r\\nThis description of responsibilities, requirements, and duties is only a summary and not intended to include or be inclusive of all such duties, responsibilities, and requirements that may be assigned or required in the performance of the job as listed herein. Management reserves the sole right to add, modify, or exclude ay essential or non-essential duties, responsibilities or requirements at any time with or without notice and to assign duties as deemed necessary. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. \\r\\n\\r\\nNothing in this position description, or by the completion of any duty, responsibility, or requirement of the job by the employee, is intended to imply or create a contract of employment of any type, or to be interpreted to constitute a contractual obligation of any kind or contract of employment between or with Ute Mountain Casino Hotel (UMCH), and any of its employees or management. \\r\\n\",\"responsibilities\":\"Cage Cashier is responsible for executing financial transactions with accuracy and efficiency while ensuring compliance with all gaming regulations and internal controls. This role delivers exceptional guest service, manages cash balances, and safeguards financial assets. By collaborating with other departments and maintaining professionalism, the Cage Cashier plays a critical role in ensuring seamless casino operations and an outstanding guest experience.\\r\\n\",\"employmentType\":\"OTHER\",\"hiringOrganization\":{\"@type\":\"Organization\",\"name\":\"Ute Mountain Casino Hotel\",\"logo\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=96825852D964D1AADB9696FDFD41047D\"},\"jobLocation\":{\"@type\":\"Place\",\"address\":{\"streetAddress\":\"3 WEEMINUCHE DRIVE\",\"addressLocality\":\"TOWAOC\",\"addressRegion\":\"CO\",\"postalCode\":81334,\"addressCountry\":\"USA\"}},\"qualifications\":\"Key Accountabilities\\r\\n\\r\\n\\r\\n\\tTransaction Processing: Conduct accurate and efficient guest and internal monetary transactions, ensuring strict compliance with internal controls and gaming regulations.\\r\\n\\tGuest Service: Provide exceptional service by promptly addressing inquiries, resolving concerns, and creating positive guest interactions.\\r\\n\\tCash Management: Maintain balanced cash drawers by verifying funds, reconciling discrepancies, and ensuring proper documentation.\\r\\n\\tSecurity &amp; Compliance: Adhere to all gaming regulations, internal controls, and security protocols to safeguard financial assets and sensitive information.\\r\\n\\tDepartment Collaboration: Coordinate with other departments to ensure smooth financial transactions and seamless casino operations.\\r\\n\\tEquipment Operation: Utilize and maintain cash-handling equipment efficiently, reporting any malfunctions to prevent service interruptions.\\r\\n\\tProfessionalism &amp; Development: Maintain a professional appearance, stay updated on policies and promotions, and participate in ongoing training to enhance job performance.\\r\\n\\r\\n\\r\\nGeneral\\r\\n\\r\\n\\r\\n\\tMust be at least 21 years old to obtain a UMUGC Non-Support License (required). Must be able to pass the UMUGC and CG background investigations (no financial crimes or other felonies).\\r\\n\\tMust pass a drug test.\\r\\n\\r\\n\\r\\nEducation\\r\\n\\r\\n\\r\\n\\tHigh School Diploma or equivalent required. Associate&#39;s degree in a relevant field preferred but not required.\\r\\n\\r\\n\\r\\nCertifications\\r\\n\\r\\n\\r\\n\\tNo specific certifications are required. However, relevant industry certifications, such as cash handling or financial transaction management, are preferred.\\r\\n\\r\\n\\r\\nExperience\\r\\n\\r\\n\\r\\n\\tNo prior experience required; this is an entry-level position. However, previous experience in customer service, cash handling, data entry, or financial transactions is preferred.\\r\\n\\r\\n\\r\\nKnowledge, Skills, and Abilities (KSAs)\\r\\n\\r\\n\\r\\n\\tProficiency in cash handling and transaction accuracy.\\r\\n\\tBasic computer and calculator skills.\\r\\n\\tStrong organizational and record-keeping abilities.\\r\\n\\tEffective communication and customer service skills.\\r\\n\\tAbility to follow security and compliance procedures.\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\n\\r\\nGeneral Expectations\\r\\n\\r\\n\\r\\nCustomer Service Excellence\\r\\n\\r\\n\\r\\n\\tCreate memorable guest experiences by providing outstanding service that leaves a lasting positive impression on all of UMCH&#39;s visitors.\\r\\n\\tAlways engage by interacting warmly and professionally with all guests, making them feel welcome and valued.\\r\\n\\tAddress guest inquiries and concerns promptly and courteously, ensuring guest satisfaction.\\r\\n\\r\\n\\r\\nComprehensive Game Knowledge\\r\\n\\r\\n\\r\\n\\tMaintain up-to-date knowledge of all game rules, procedures, and promotions relevant to your area (slots, table games, sports book, and/or bingo).\\r\\n\\tEnsure fair and accurate gameplay by adhering to established protocols, procedures, SOPs, and regulations. \\r\\n\\tStay informed about new games and features to effectively assist and entertain guests.\\r\\n\\r\\n\\r\\nRegulatory Compliance and Integrity\\r\\n\\r\\n\\r\\n\\tUphold the highest standards of honesty and integrity in all professional activities.\\r\\n\\tAdhere strictly to all company policies, procedures, and gaming regulations, including tribal, state, and federal laws.\\r\\n\\tReport any irregularities or violations to the appropriate authorities promptly.\\r\\n\\r\\n\\r\\nAttention to Detail and Accuracy\\r\\n\\r\\n\\r\\n\\tHandle all transactions accurately, including cash handling, chip exchanges, ticket payouts, and record-keeping.\\r\\n\\tMonitor games and equipment diligently to ensure proper operation and identify any issues.\\r\\n\\tMaintain accurate documentation as required for audits and compliance.\\r\\n\\r\\n\\r\\nTeamwork and Communication\\r\\n\\r\\n\\r\\n\\tWork collaboratively with team members to ensure seamless gaming operations and exceptional guest experiences.\\r\\n\\tCommunicate effectively with colleagues and supervisors, sharing important information promptly.\\r\\n\\tSupport other departments when needed, fostering a cooperative work environment.\\r\\n\\r\\n\\r\\nSafety and Security Awareness\\r\\n\\r\\n\\r\\n\\tBe vigilant in ensuring the safety and security of guests, team members, and casino assets.\\r\\n\\tRecognize and report any suspicious activities or security concerns immediately.\\r\\n\\tFollow all safety protocols and emergency procedures to maintain a secure environment.\\r\\n\\r\\n\\r\\nReliability and Flexibility\\r\\n\\r\\n\\r\\n\\tMaintain dependable attendance and punctuality.\\r\\n\\tBe willing to work extended hours, irregular schedules, weekends, and holidays as needed to meet business demands.\\r\\n\\tPerform other duties and projects as assigned.\\r\\n\\r\\n\\r\\nProfessional Development\\r\\n\\r\\n\\r\\n\\tSeek opportunities for personal and professional growth within your field and scope.\\r\\n\\tAttend and actively participate in all company-assigned trainings.\\r\\n\\r\\n\\r\\nEffective Broad Communication\\r\\n\\r\\n\\r\\n\\tCommunicate clearly and professionally in both written and verbal forms.\\r\\n\\tEnsure all communications and guest interactions are consistent with the casino&#39;s customer service focus. \\r\\n\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nWork Environment\\r\\n\\r\\n\\r\\nGaming Operations team members work in a dynamic, fast-paced casino environment that operates 24/7. The role involves standing or walking for extended periods on the gaming floor, which is filled with bright lights, sounds, and constant guest activity. Team members interact directly with guests, providing customer service in a lively and sometimes crowded atmosphere. They must maintain a high level of energy, attentiveness, and professionalism throughout their shifts. The environment requires strict adherence to gaming regulations and procedures, with attention to detail and vigilance in monitoring gaming activities. Flexibility in scheduling is important, as shifts may include nights, weekends, and holidays to meet the operational needs of the casino.\\r\\n\\r\\n\\r\\nPhysical &amp; Mental Requirements&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; \\r\\n\\r\\n\\r\\nTeam members in Gaming Operations must be able to stand and walk for extended periods throughout their shifts, often up to 8 hours or more, while actively engaging with guests on the gaming floor. They require good manual dexterity and hand-eye coordination to handle gaming equipment, cards, chips, and cash transactions accurately. Excellent vision (with or without corrective lenses) is essential for observing gaming activities, reading small print, and detecting any irregularities or signs of tampering. The ability to lift and carry items weighing up to 25 pounds may be required when moving gaming equipment or supplies. Team members should also be comfortable working in an environment with bright lights, loud noises, and continuous guest interaction.\\r\\n\\r\\nMentally, team members must possess strong numerical and mathematical skills to calculate payouts, handle cash transactions, and ensure accurate gameplay. They need exceptional attention to detail to monitor games, adhere to gaming regulations, and identify any unusual or suspicious activities. The role requires the ability to work in a fast-paced, high-energy environment, maintaining composure and professionalism under pressure. Effective communication skills are vital for interacting with guests and colleagues, providing excellent customer service, and resolving any issues that arise. Team members should be able to multitask efficiently, have strong memory recall for game rules and procedures, and exhibit high levels of integrity and ethical judgment. \\r\\n\\r\\nThe ideal candidate should be able to fulfill all physical and mental aspects of the job, with or without reasonable accommodation.\\r\\n\\r\\n\\r\\nPolicies and Procedures \\r\\n\\r\\n\\r\\nMust learn to perform activities that are ethical and in compliance with all Casino and departmental policies, procedures, practices, standard operating procedures (SOPs), and minimum internal controls; as well as all applicable federal, state, and Tribal regulatory requirements. All employees are responsible for creating a culture of adherence. Moreover, all employees are responsible to ensure a safe, secure, ethical, and legal work environment.\\r\\n\\r\\n\\r\\nSafety\\r\\n\\r\\n\\r\\nExpected to promote and practice a clean, safe, healthy accident-free and friendly work environment for guests and employees; to adhere to all Casino, Travel Center, and departmental safety policies; to work in a safe manner; to be alert to and report/document observed, known, or possible safety hazards, conditions or unsafe practices or procedures to appropriate management. \\r\\n\\r\\n\\r\\nDisclaimer\\r\\n\\r\\n\\r\\nThis description of responsibilities, requirements, and duties is only a summary and not intended to include or be inclusive of all such duties, responsibilities, and requirements that may be assigned or required in the performance of the job as listed herein. Management reserves the sole right to add, modify, or exclude ay essential or non-essential duties, responsibilities or requirements at any time with or without notice and to assign duties as deemed necessary. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. \\r\\n\\r\\nNothing in this position description, or by the completion of any duty, responsibility, or requirement of the job by the employee, is intended to imply or create a contract of employment of any type, or to be interpreted to constitute a contractual obligation of any kind or contract of employment between or with Ute Mountain Casino Hotel (UMCH), and any of its employees or management. \\r\\n\",\"experienceRequirements\":\"Key Accountabilities\\r\\n\\r\\n\\r\\n\\tTransaction Processing: Conduct accurate and efficient guest and internal monetary transactions, ensuring strict compliance with internal controls and gaming regulations.\\r\\n\\tGuest Service: Provide exceptional service by promptly addressing inquiries, resolving concerns, and creating positive guest interactions.\\r\\n\\tCash Management: Maintain balanced cash drawers by verifying funds, reconciling discrepancies, and ensuring proper documentation.\\r\\n\\tSecurity &amp; Compliance: Adhere to all gaming regulations, internal controls, and security protocols to safeguard financial assets and sensitive information.\\r\\n\\tDepartment Collaboration: Coordinate with other departments to ensure smooth financial transactions and seamless casino operations.\\r\\n\\tEquipment Operation: Utilize and maintain cash-handling equipment efficiently, reporting any malfunctions to prevent service interruptions.\\r\\n\\tProfessionalism &amp; Development: Maintain a professional appearance, stay updated on policies and promotions, and participate in ongoing training to enhance job performance.\\r\\n\\r\\n\\r\\nGeneral\\r\\n\\r\\n\\r\\n\\tMust be at least 21 years old to obtain a UMUGC Non-Support License (required). Must be able to pass the UMUGC and CG background investigations (no financial crimes or other felonies).\\r\\n\\tMust pass a drug test.\\r\\n\\r\\n\\r\\nEducation\\r\\n\\r\\n\\r\\n\\tHigh School Diploma or equivalent required. Associate&#39;s degree in a relevant field preferred but not required.\\r\\n\\r\\n\\r\\nCertifications\\r\\n\\r\\n\\r\\n\\tNo specific certifications are required. However, relevant industry certifications, such as cash handling or financial transaction management, are preferred.\\r\\n\\r\\n\\r\\nExperience\\r\\n\\r\\n\\r\\n\\tNo prior experience required; this is an entry-level position. However, previous experience in customer service, cash handling, data entry, or financial transactions is preferred.\\r\\n\\r\\n\\r\\nKnowledge, Skills, and Abilities (KSAs)\\r\\n\\r\\n\\r\\n\\tProficiency in cash handling and transaction accuracy.\\r\\n\\tBasic computer and calculator skills.\\r\\n\\tStrong organizational and record-keeping abilities.\\r\\n\\tEffective communication and customer service skills.\\r\\n\\tAbility to follow security and compliance procedures.\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\n\\r\\nGeneral Expectations\\r\\n\\r\\n\\r\\nCustomer Service Excellence\\r\\n\\r\\n\\r\\n\\tCreate memorable guest experiences by providing outstanding service that leaves a lasting positive impression on all of UMCH&#39;s visitors.\\r\\n\\tAlways engage by interacting warmly and professionally with all guests, making them feel welcome and valued.\\r\\n\\tAddress guest inquiries and concerns promptly and courteously, ensuring guest satisfaction.\\r\\n\\r\\n\\r\\nComprehensive Game Knowledge\\r\\n\\r\\n\\r\\n\\tMaintain up-to-date knowledge of all game rules, procedures, and promotions relevant to your area (slots, table games, sports book, and/or bingo).\\r\\n\\tEnsure fair and accurate gameplay by adhering to established protocols, procedures, SOPs, and regulations. \\r\\n\\tStay informed about new games and features to effectively assist and entertain guests.\\r\\n\\r\\n\\r\\nRegulatory Compliance and Integrity\\r\\n\\r\\n\\r\\n\\tUphold the highest standards of honesty and integrity in all professional activities.\\r\\n\\tAdhere strictly to all company policies, procedures, and gaming regulations, including tribal, state, and federal laws.\\r\\n\\tReport any irregularities or violations to the appropriate authorities promptly.\\r\\n\\r\\n\\r\\nAttention to Detail and Accuracy\\r\\n\\r\\n\\r\\n\\tHandle all transactions accurately, including cash handling, chip exchanges, ticket payouts, and record-keeping.\\r\\n\\tMonitor games and equipment diligently to ensure proper operation and identify any issues.\\r\\n\\tMaintain accurate documentation as required for audits and compliance.\\r\\n\\r\\n\\r\\nTeamwork and Communication\\r\\n\\r\\n\\r\\n\\tWork collaboratively with team members to ensure seamless gaming operations and exceptional guest experiences.\\r\\n\\tCommunicate effectively with colleagues and supervisors, sharing important information promptly.\\r\\n\\tSupport other departments when needed, fostering a cooperative work environment.\\r\\n\\r\\n\\r\\nSafety and Security Awareness\\r\\n\\r\\n\\r\\n\\tBe vigilant in ensuring the safety and security of guests, team members, and casino assets.\\r\\n\\tRecognize and report any suspicious activities or security concerns immediately.\\r\\n\\tFollow all safety protocols and emergency procedures to maintain a secure environment.\\r\\n\\r\\n\\r\\nReliability and Flexibility\\r\\n\\r\\n\\r\\n\\tMaintain dependable attendance and punctuality.\\r\\n\\tBe willing to work extended hours, irregular schedules, weekends, and holidays as needed to meet business demands.\\r\\n\\tPerform other duties and projects as assigned.\\r\\n\\r\\n\\r\\nProfessional Development\\r\\n\\r\\n\\r\\n\\tSeek opportunities for personal and professional growth within your field and scope.\\r\\n\\tAttend and actively participate in all company-assigned trainings.\\r\\n\\r\\n\\r\\nEffective Broad Communication\\r\\n\\r\\n\\r\\n\\tCommunicate clearly and professionally in both written and verbal forms.\\r\\n\\tEnsure all communications and guest interactions are consistent with the casino&#39;s customer service focus. \\r\\n\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nWork Environment\\r\\n\\r\\n\\r\\nGaming Operations team members work in a dynamic, fast-paced casino environment that operates 24/7. The role involves standing or walking for extended periods on the gaming floor, which is filled with bright lights, sounds, and constant guest activity. Team members interact directly with guests, providing customer service in a lively and sometimes crowded atmosphere. They must maintain a high level of energy, attentiveness, and professionalism throughout their shifts. The environment requires strict adherence to gaming regulations and procedures, with attention to detail and vigilance in monitoring gaming activities. Flexibility in scheduling is important, as shifts may include nights, weekends, and holidays to meet the operational needs of the casino.\\r\\n\\r\\n\\r\\nPhysical &amp; Mental Requirements&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; \\r\\n\\r\\n\\r\\nTeam members in Gaming Operations must be able to stand and walk for extended periods throughout their shifts, often up to 8 hours or more, while actively engaging with guests on the gaming floor. They require good manual dexterity and hand-eye coordination to handle gaming equipment, cards, chips, and cash transactions accurately. Excellent vision (with or without corrective lenses) is essential for observing gaming activities, reading small print, and detecting any irregularities or signs of tampering. The ability to lift and carry items weighing up to 25 pounds may be required when moving gaming equipment or supplies. Team members should also be comfortable working in an environment with bright lights, loud noises, and continuous guest interaction.\\r\\n\\r\\nMentally, team members must possess strong numerical and mathematical skills to calculate payouts, handle cash transactions, and ensure accurate gameplay. They need exceptional attention to detail to monitor games, adhere to gaming regulations, and identify any unusual or suspicious activities. The role requires the ability to work in a fast-paced, high-energy environment, maintaining composure and professionalism under pressure. Effective communication skills are vital for interacting with guests and colleagues, providing excellent customer service, and resolving any issues that arise. Team members should be able to multitask efficiently, have strong memory recall for game rules and procedures, and exhibit high levels of integrity and ethical judgment. \\r\\n\\r\\nThe ideal candidate should be able to fulfill all physical and mental aspects of the job, with or without reasonable accommodation.\\r\\n\\r\\n\\r\\nPolicies and Procedures \\r\\n\\r\\n\\r\\nMust learn to perform activities that are ethical and in compliance with all Casino and departmental policies, procedures, practices, standard operating procedures (SOPs), and minimum internal controls; as well as all applicable federal, state, and Tribal regulatory requirements. All employees are responsible for creating a culture of adherence. Moreover, all employees are responsible to ensure a safe, secure, ethical, and legal work environment.\\r\\n\\r\\n\\r\\nSafety\\r\\n\\r\\n\\r\\nExpected to promote and practice a clean, safe, healthy accident-free and friendly work environment for guests and employees; to adhere to all Casino, Travel Center, and departmental safety policies; to work in a safe manner; to be alert to and report/document observed, known, or possible safety hazards, conditions or unsafe practices or procedures to appropriate management. \\r\\n\\r\\n\\r\\nDisclaimer\\r\\n\\r\\n\\r\\nThis description of responsibilities, requirements, and duties is only a summary and not intended to include or be inclusive of all such duties, responsibilities, and requirements that may be assigned or required in the performance of the job as listed herein. Management reserves the sole right to add, modify, or exclude ay essential or non-essential duties, responsibilities or requirements at any time with or without notice and to assign duties as deemed necessary. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. \\r\\n\\r\\nNothing in this position description, or by the completion of any duty, responsibility, or requirement of the job by the employee, is intended to imply or create a contract of employment of any type, or to be interpreted to constitute a contractual obligation of any kind or contract of employment between or with Ute Mountain Casino Hotel (UMCH), and any of its employees or management. \\r\\n\",\"validThrough\":\"-0001-11-30\",\"workHours\":\"Graveyard\"}",
    "applyAvailable": true,
    "educationLevel": "",
    "qualifications": "<p><span style=\"font-size:12pt\"><span new=\"\" roman=\"\" style=\"font-family:\" times=\"\"><strong>Key Accountabilities</strong></span></span></p>\r\n\r\n<ul>\r\n\t<li style=\"margin-left:8px\"><span style=\"font-size:12pt\"><span style=\"tab-stops:list .5in\"><span new=\"\" roman=\"\" style=\"font-family:\" times=\"\"><strong>Transaction Processing:</strong> Conduct accurate and efficient guest and internal monetary transactions, ensuring strict compliance with internal controls and gaming regulations.</span></span></span></li>\r\n\t<li style=\"margin-left:8px\"><span style=\"font-size:12pt\"><span style=\"tab-stops:list .5in\"><span new=\"\" roman=\"\" style=\"font-family:\" times=\"\"><strong>Guest Service:</strong> Provide exceptional service by promptly addressing inquiries, resolving concerns, and creating positive guest interactions.</span></span></span></li>\r\n\t<li style=\"margin-left:8px\"><span style=\"font-size:12pt\"><span style=\"tab-stops:list .5in\"><span new=\"\" roman=\"\" style=\"font-family:\" times=\"\"><strong>Cash Management:</strong> Maintain balanced cash drawers by verifying funds, reconciling discrepancies, and ensuring proper documentation.</span></span></span></li>\r\n\t<li style=\"margin-left:8px\"><span style=\"font-size:12pt\"><span style=\"tab-stops:list .5in\"><span new=\"\" roman=\"\" style=\"font-family:\" times=\"\"><strong>Security &amp; Compliance:</strong> Adhere to all gaming regulations, internal controls, and security protocols to safeguard financial assets and sensitive information.</span></span></span></li>\r\n\t<li style=\"margin-left:8px\"><span style=\"font-size:12pt\"><span style=\"tab-stops:list .5in\"><span new=\"\" roman=\"\" style=\"font-family:\" times=\"\"><strong>Department Collaboration:</strong> Coordinate with other departments to ensure smooth financial transactions and seamless casino operations.</span></span></span></li>\r\n\t<li style=\"margin-left:8px\"><span style=\"font-size:12pt\"><span style=\"tab-stops:list .5in\"><span new=\"\" roman=\"\" style=\"font-family:\" times=\"\"><strong>Equipment Operation:</strong> Utilize and maintain cash-handling equipment efficiently, reporting any malfunctions to prevent service interruptions.</span></span></span></li>\r\n\t<li style=\"margin-left:8px\"><span style=\"font-size:12pt\"><span style=\"tab-stops:list .5in\"><span new=\"\" roman=\"\" style=\"font-family:\" times=\"\"><strong>Professionalism &amp; Development:</strong> Maintain a professional appearance, stay updated on policies and promotions, and participate in ongoing training to enhance job performance.</span></span></span></li>\r\n</ul>\r\n\r\n<p style=\"margin-bottom:11px\"><span style=\"font-size:11pt\"><span style=\"line-height:normal\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:12.0pt\"><span new=\"\" roman=\"\" style=\"font-family:\" times=\"\">General</span></span></span></span></span></p>\r\n\r\n<ul style=\"margin-bottom:11px\">\r\n\t<li style=\"margin-bottom:11px\"><span style=\"font-size:11pt\"><span style=\"line-height:normal\"><span style=\"tab-stops:list .5in\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:12.0pt\"><span new=\"\" roman=\"\" style=\"font-family:\" times=\"\">Must be at least 21 years old to obtain a UMUGC Non-Support License (required). Must be able to pass the UMUGC and CG background investigations (no financial crimes or other felonies).</span></span></span></span></span></span></li>\r\n\t<li style=\"margin-bottom:11px\"><span style=\"font-size:11pt\"><span style=\"line-height:normal\"><span style=\"tab-stops:list .5in\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:12.0pt\"><span new=\"\" roman=\"\" style=\"font-family:\" times=\"\">Must pass a drug test.</span></span></span></span></span></span></li>\r\n</ul>\r\n\r\n<p style=\"margin-bottom:11px\"><span style=\"font-size:11pt\"><span style=\"line-height:normal\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:12.0pt\"><span new=\"\" roman=\"\" style=\"font-family:\" times=\"\">Education</span></span></span></span></span></p>\r\n\r\n<ul style=\"margin-bottom:11px\">\r\n\t<li style=\"margin-bottom:11px\"><span style=\"font-size:11pt\"><span style=\"line-height:normal\"><span style=\"tab-stops:list .5in\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:12.0pt\"><span new=\"\" roman=\"\" style=\"font-family:\" times=\"\">High School Diploma or equivalent required. Associate&#39;s degree in a relevant field preferred but not required.</span></span></span></span></span></span></li>\r\n</ul>\r\n\r\n<p style=\"margin-bottom:11px\"><span style=\"font-size:11pt\"><span style=\"line-height:normal\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:12.0pt\"><span new=\"\" roman=\"\" style=\"font-family:\" times=\"\">Certifications</span></span></span></span></span></p>\r\n\r\n<ul style=\"margin-bottom:11px\">\r\n\t<li style=\"margin-bottom:11px\"><span style=\"font-size:11pt\"><span style=\"line-height:normal\"><span style=\"tab-stops:list .5in\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:12.0pt\"><span new=\"\" roman=\"\" style=\"font-family:\" times=\"\">No specific certifications are required. However, relevant industry certifications, such as cash handling or financial transaction management, are preferred.</span></span></span></span></span></span></li>\r\n</ul>\r\n\r\n<p style=\"margin-bottom:11px\"><span style=\"font-size:11pt\"><span style=\"line-height:normal\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:12.0pt\"><span new=\"\" roman=\"\" style=\"font-family:\" times=\"\">Experience</span></span></span></span></span></p>\r\n\r\n<ul style=\"margin-bottom:11px\">\r\n\t<li style=\"margin-bottom:11px\"><span style=\"font-size:11pt\"><span style=\"line-height:normal\"><span style=\"tab-stops:list .5in\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:12.0pt\"><span new=\"\" roman=\"\" style=\"font-family:\" times=\"\">No prior experience required; this is an entry-level position. However, previous experience in customer service, cash handling, data entry, or financial transactions is preferred.</span></span></span></span></span></span></li>\r\n</ul>\r\n\r\n<p style=\"margin-bottom:11px\"><span style=\"font-size:11pt\"><span style=\"line-height:normal\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:12.0pt\"><span new=\"\" roman=\"\" style=\"font-family:\" times=\"\">Knowledge, Skills, and Abilities (KSAs)</span></span></span></span></span></p>\r\n\r\n<ul style=\"margin-bottom:11px\">\r\n\t<li style=\"margin-bottom:11px\"><span style=\"font-size:11pt\"><span style=\"line-height:normal\"><span style=\"tab-stops:list .5in\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:12.0pt\"><span new=\"\" roman=\"\" style=\"font-family:\" times=\"\">Proficiency in cash handling and transaction accuracy.</span></span></span></span></span></span></li>\r\n\t<li style=\"margin-bottom:11px\"><span style=\"font-size:11pt\"><span style=\"line-height:normal\"><span style=\"tab-stops:list .5in\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:12.0pt\"><span new=\"\" roman=\"\" style=\"font-family:\" times=\"\">Basic computer and calculator skills.</span></span></span></span></span></span></li>\r\n\t<li style=\"margin-bottom:11px\"><span style=\"font-size:11pt\"><span style=\"line-height:normal\"><span style=\"tab-stops:list .5in\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:12.0pt\"><span new=\"\" roman=\"\" style=\"font-family:\" times=\"\">Strong organizational and record-keeping abilities.</span></span></span></span></span></span></li>\r\n\t<li style=\"margin-bottom:11px\"><span style=\"font-size:11pt\"><span style=\"line-height:normal\"><span style=\"tab-stops:list .5in\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:12.0pt\"><span new=\"\" roman=\"\" style=\"font-family:\" times=\"\">Effective communication and customer service skills.</span></span></span></span></span></span></li>\r\n\t<li style=\"margin-bottom:11px\"><span style=\"font-size:11pt\"><span style=\"line-height:normal\"><span style=\"tab-stops:list .5in\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:12.0pt\"><span new=\"\" roman=\"\" style=\"font-family:\" times=\"\">Ability to follow security and compliance procedures.</span></span></span></span></span></span></li>\r\n</ul>\r\n\r\n<h4 style=\"margin-top:3px\">&nbsp;</h4>\r\n\r\n<div style=\"border-bottom:solid #9cc2e5 1.0pt; padding:31.0pt 31.0pt 1.0pt 31.0pt\">\r\n<h3 style=\"border-width:medium; border-style:none; border-color:currentcolor; border-image:initial; padding:0in; margin-top:13px; margin-bottom:5px\"><span style=\"font-size:10pt\"><span style=\"line-height:115%\"><span calibri=\"\" light=\"\" style=\"font-family:\"><span style=\"color:black\"><span style=\"font-weight:bold\"><span style=\"font-style:italic\"><span style=\"font-size:11.0pt\"><span style=\"line-height:115%\">General Expectations</span></span></span></span></span></span></span></span></h3>\r\n</div>\r\n\r\n<p style=\"margin-bottom:11px\"><span style=\"font-size:11pt\"><span style=\"line-height:107%\"><span style=\"font-family:Calibri,sans-serif\"><b>Customer Service Excellence</b></span></span></span></p>\r\n\r\n<ul style=\"list-style-type:square\">\r\n\t<li style=\"margin-left:18px\"><span style=\"font-size:12pt\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:11.0pt\">Create memorable guest experiences by providing outstanding service that leaves a lasting positive impression on all of UMCH&#39;s visitors.</span></span></span></li>\r\n\t<li style=\"margin-left:18px\"><span style=\"font-size:12pt\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:11.0pt\">Always engage by interacting warmly and professionally with all guests, making them feel welcome and valued.</span></span></span></li>\r\n\t<li style=\"margin-left:18px\"><span style=\"font-size:12pt\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:11.0pt\">Address guest inquiries and concerns promptly and courteously, ensuring guest satisfaction.</span></span></span></li>\r\n</ul>\r\n\r\n<p style=\"margin-bottom:11px\"><span style=\"font-size:11pt\"><span style=\"line-height:107%\"><span style=\"font-family:Calibri,sans-serif\"><b>Comprehensive Game Knowledge</b></span></span></span></p>\r\n\r\n<ul style=\"list-style-type:square\">\r\n\t<li style=\"margin-left:18px\"><span style=\"font-size:12pt\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:11.0pt\">Maintain up-to-date knowledge of all game rules, procedures, and promotions relevant to your area (slots, table games, sports book, and/or bingo).</span></span></span></li>\r\n\t<li style=\"margin-left:18px\"><span style=\"font-size:12pt\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:11.0pt\">Ensure fair and accurate gameplay by adhering to established protocols, procedures, SOPs, and regulations. </span></span></span></li>\r\n\t<li style=\"margin-left:18px\"><span style=\"font-size:12pt\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:11.0pt\">Stay informed about new games and features to effectively assist and entertain guests.</span></span></span></li>\r\n</ul>\r\n\r\n<p style=\"margin-bottom:11px\"><span style=\"font-size:11pt\"><span style=\"line-height:107%\"><span style=\"font-family:Calibri,sans-serif\"><b>Regulatory Compliance and Integrity</b></span></span></span></p>\r\n\r\n<ul style=\"list-style-type:square\">\r\n\t<li style=\"margin-left:18px\"><span style=\"font-size:12pt\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:11.0pt\">Uphold the highest standards of honesty and integrity in all professional activities.</span></span></span></li>\r\n\t<li style=\"margin-left:18px\"><span style=\"font-size:12pt\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:11.0pt\">Adhere strictly to all company policies, procedures, and gaming regulations, including tribal, state, and federal laws.</span></span></span></li>\r\n\t<li style=\"margin-left:18px\"><span style=\"font-size:12pt\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:11.0pt\">Report any irregularities or violations to the appropriate authorities promptly.</span></span></span></li>\r\n</ul>\r\n\r\n<p style=\"margin-bottom:11px\"><span style=\"font-size:11pt\"><span style=\"line-height:107%\"><span style=\"font-family:Calibri,sans-serif\"><b>Attention to Detail and Accuracy</b></span></span></span></p>\r\n\r\n<ul style=\"list-style-type:square\">\r\n\t<li style=\"margin-left:18px\"><span style=\"font-size:12pt\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:11.0pt\">Handle all transactions accurately, including cash handling, chip exchanges, ticket payouts, and record-keeping.</span></span></span></li>\r\n\t<li style=\"margin-left:18px\"><span style=\"font-size:12pt\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:11.0pt\">Monitor games and equipment diligently to ensure proper operation and identify any issues.</span></span></span></li>\r\n\t<li style=\"margin-left:18px\"><span style=\"font-size:12pt\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:11.0pt\">Maintain accurate documentation as required for audits and compliance.</span></span></span></li>\r\n</ul>\r\n\r\n<p style=\"margin-bottom:11px\"><span style=\"font-size:11pt\"><span style=\"line-height:107%\"><span style=\"font-family:Calibri,sans-serif\"><b>Teamwork and Communication</b></span></span></span></p>\r\n\r\n<ul style=\"list-style-type:square\">\r\n\t<li style=\"margin-left:18px\"><span style=\"font-size:12pt\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:11.0pt\">Work collaboratively with team members to ensure seamless gaming operations and exceptional guest experiences.</span></span></span></li>\r\n\t<li style=\"margin-left:18px\"><span style=\"font-size:12pt\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:11.0pt\">Communicate effectively with colleagues and supervisors, sharing important information promptly.</span></span></span></li>\r\n\t<li style=\"margin-left:18px\"><span style=\"font-size:12pt\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:11.0pt\">Support other departments when needed, fostering a cooperative work environment.</span></span></span></li>\r\n</ul>\r\n\r\n<p style=\"margin-bottom:11px\"><span style=\"font-size:11pt\"><span style=\"line-height:107%\"><span style=\"font-family:Calibri,sans-serif\"><b>Safety and Security Awareness</b></span></span></span></p>\r\n\r\n<ul style=\"list-style-type:square\">\r\n\t<li style=\"margin-left:18px\"><span style=\"font-size:12pt\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:11.0pt\">Be vigilant in ensuring the safety and security of guests, team members, and casino assets.</span></span></span></li>\r\n\t<li style=\"margin-left:18px\"><span style=\"font-size:12pt\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:11.0pt\">Recognize and report any suspicious activities or security concerns immediately.</span></span></span></li>\r\n\t<li style=\"margin-left:18px\"><span style=\"font-size:12pt\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:11.0pt\">Follow all safety protocols and emergency procedures to maintain a secure environment.</span></span></span></li>\r\n</ul>\r\n\r\n<p style=\"margin-bottom:11px\"><span style=\"font-size:11pt\"><span style=\"line-height:107%\"><span style=\"font-family:Calibri,sans-serif\"><b>Reliability and Flexibility</b></span></span></span></p>\r\n\r\n<ul style=\"list-style-type:square\">\r\n\t<li style=\"margin-left:18px\"><span style=\"font-size:12pt\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:11.0pt\">Maintain dependable attendance and punctuality.</span></span></span></li>\r\n\t<li style=\"margin-left:18px\"><span style=\"font-size:12pt\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:11.0pt\">Be willing to work extended hours, irregular schedules, weekends, and holidays as needed to meet business demands.</span></span></span></li>\r\n\t<li style=\"margin-left:18px\"><span style=\"font-size:12pt\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:11.0pt\">Perform other duties and projects as assigned.</span></span></span></li>\r\n</ul>\r\n\r\n<p style=\"margin-bottom:11px\"><span style=\"font-size:11pt\"><span style=\"line-height:107%\"><span style=\"font-family:Calibri,sans-serif\"><b>Professional Development</b></span></span></span></p>\r\n\r\n<ul style=\"list-style-type:square\">\r\n\t<li style=\"margin-left:18px\"><span style=\"font-size:12pt\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:11.0pt\">Seek opportunities for personal and professional growth within your field and scope.</span></span></span></li>\r\n\t<li style=\"margin-left:18px\"><span style=\"font-size:12pt\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:11.0pt\">Attend and actively participate in all company-assigned trainings.</span></span></span></li>\r\n</ul>\r\n\r\n<p style=\"margin-bottom:11px\"><span style=\"font-size:11pt\"><span style=\"line-height:107%\"><span style=\"font-family:Calibri,sans-serif\"><b>Effective Broad Communication</b></span></span></span></p>\r\n\r\n<ul style=\"list-style-type:square\">\r\n\t<li style=\"margin-left:18px\"><span style=\"font-size:12pt\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:11.0pt\">Communicate clearly and professionally in both written and verbal forms.</span></span></span></li>\r\n\t<li style=\"margin-left:18px\"><span style=\"font-size:12pt\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:11.0pt\">Ensure all communications and guest interactions are consistent with the casino&#39;s customer service focus. </span></span></span></li>\r\n</ul>\r\n\r\n<div style=\"border-bottom:solid #9cc2e5 1.0pt; padding:31.0pt 31.0pt 1.0pt 31.0pt\">\r\n<h3 style=\"border-width:medium; border-style:none; border-color:currentcolor; border-image:initial; padding:0in; margin-top:13px; margin-bottom:5px\">&nbsp;</h3>\r\n\r\n<h3 style=\"border-width:medium; border-style:none; border-color:currentcolor; border-image:initial; padding:0in; margin-top:13px; margin-bottom:5px\">&nbsp;</h3>\r\n\r\n<h3 style=\"border-width:medium; border-style:none; border-color:currentcolor; border-image:initial; padding:0in; margin-top:13px; margin-bottom:5px\"><span style=\"font-size:10pt\"><span style=\"line-height:115%\"><span calibri=\"\" light=\"\" style=\"font-family:\"><span style=\"color:black\"><span style=\"font-weight:bold\"><span style=\"font-style:italic\"><span style=\"font-size:11.0pt\"><span style=\"line-height:115%\">Work Environment</span></span></span></span></span></span></span></span></h3>\r\n</div>\r\n\r\n<p style=\"margin-bottom:11px\"><span style=\"font-size:11pt\"><span style=\"line-height:107%\"><span style=\"font-family:Calibri,sans-serif\">Gaming Operations team members work in a dynamic, fast-paced casino environment that operates 24/7. The role involves standing or walking for extended periods on the gaming floor, which is filled with bright lights, sounds, and constant guest activity. Team members interact directly with guests, providing customer service in a lively and sometimes crowded atmosphere. They must maintain a high level of energy, attentiveness, and professionalism throughout their shifts. The environment requires strict adherence to gaming regulations and procedures, with attention to detail and vigilance in monitoring gaming activities. Flexibility in scheduling is important, as shifts may include nights, weekends, and holidays to meet the operational needs of the casino.</span></span></span></p>\r\n\r\n<div style=\"border-bottom:solid #9cc2e5 1.0pt; padding:31.0pt 31.0pt 1.0pt 31.0pt\">\r\n<h3 style=\"border-width:medium; border-style:none; border-color:currentcolor; border-image:initial; padding:0in; margin-top:13px; margin-bottom:5px\"><span style=\"font-size:10pt\"><span style=\"tab-stops:right 6.5in\"><span style=\"line-height:115%\"><span calibri=\"\" light=\"\" style=\"font-family:\"><span style=\"color:black\"><span style=\"font-weight:bold\"><span style=\"font-style:italic\"><span style=\"font-size:11.0pt\"><span style=\"line-height:115%\">Physical &amp; Mental Requirements&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span></span></span></span></span></span></span></h3>\r\n</div>\r\n\r\n<p style=\"margin-bottom:11px\"><span style=\"font-size:11pt\"><span style=\"line-height:107%\"><span style=\"font-family:Calibri,sans-serif\">Team members in Gaming Operations must be able to stand and walk for extended periods throughout their shifts, often up to 8 hours or more, while actively engaging with guests on the gaming floor. They require good manual dexterity and hand-eye coordination to handle gaming equipment, cards, chips, and cash transactions accurately. Excellent vision (with or without corrective lenses) is essential for observing gaming activities, reading small print, and detecting any irregularities or signs of tampering. The ability to lift and carry items weighing up to 25 pounds may be required when moving gaming equipment or supplies. Team members should also be comfortable working in an environment with bright lights, loud noises, and continuous guest interaction.</span></span></span></p>\r\n\r\n<p style=\"margin-top:4px; margin-bottom:11px\"><span style=\"font-size:11pt\"><span style=\"line-height:107%\"><span style=\"font-family:Calibri,sans-serif\">Mentally, team members must possess strong numerical and mathematical skills to calculate payouts, handle cash transactions, and ensure accurate gameplay. They need exceptional attention to detail to monitor games, adhere to gaming regulations, and identify any unusual or suspicious activities. The role requires the ability to work in a fast-paced, high-energy environment, maintaining composure and professionalism under pressure. Effective communication skills are vital for interacting with guests and colleagues, providing excellent customer service, and resolving any issues that arise. Team members should be able to multitask efficiently, have strong memory recall for game rules and procedures, and exhibit high levels of integrity and ethical judgment. </span></span></span></p>\r\n\r\n<p style=\"margin-top:4px; margin-bottom:11px\"><span style=\"font-size:11pt\"><span style=\"line-height:107%\"><span style=\"font-family:Calibri,sans-serif\">The ideal candidate should be able to fulfill all physical and mental aspects of the job, with or without reasonable accommodation.</span></span></span></p>\r\n\r\n<div style=\"border-bottom:solid #9cc2e5 1.0pt; padding:31.0pt 31.0pt 1.0pt 31.0pt\">\r\n<h3 style=\"border-width:medium; border-style:none; border-color:currentcolor; border-image:initial; padding:0in; margin-top:13px; margin-bottom:5px\"><span style=\"font-size:10pt\"><span style=\"line-height:115%\"><span calibri=\"\" light=\"\" style=\"font-family:\"><span style=\"color:black\"><span style=\"font-weight:bold\"><span style=\"font-style:italic\"><span style=\"font-size:11.0pt\"><span style=\"line-height:115%\">Policies and Procedures </span></span></span></span></span></span></span></span></h3>\r\n</div>\r\n\r\n<p style=\"margin-bottom:11px\"><span style=\"font-size:11pt\"><span style=\"line-height:107%\"><span style=\"font-family:Calibri,sans-serif\">Must learn to perform activities that are ethical and in compliance with all Casino and departmental policies, procedures, practices, standard operating procedures (SOPs), and minimum internal controls; as well as all applicable federal, state, and Tribal regulatory requirements. All employees are responsible for creating a culture of adherence. Moreover, all employees are responsible to ensure a safe, secure, ethical, and legal work environment.</span></span></span></p>\r\n\r\n<div style=\"border-bottom:solid #9cc2e5 1.0pt; padding:31.0pt 31.0pt 1.0pt 31.0pt\">\r\n<h3 style=\"border-width:medium; border-style:none; border-color:currentcolor; border-image:initial; padding:0in; margin-top:13px; margin-bottom:5px\"><span style=\"font-size:10pt\"><span style=\"line-height:115%\"><span calibri=\"\" light=\"\" style=\"font-family:\"><span style=\"color:black\"><span style=\"font-weight:bold\"><span style=\"font-style:italic\"><span style=\"font-size:11.0pt\"><span style=\"line-height:115%\">Safety</span></span></span></span></span></span></span></span></h3>\r\n</div>\r\n\r\n<p style=\"margin-bottom:11px\"><span style=\"font-size:11pt\"><span style=\"line-height:107%\"><span style=\"font-family:Calibri,sans-serif\">Expected to promote and practice a clean, safe, healthy accident-free and friendly work environment for guests and employees; to adhere to all Casino, Travel Center, and departmental safety policies; to work in a safe manner; to be alert to and report/document observed, known, or possible safety hazards, conditions or unsafe practices or procedures to appropriate management. </span></span></span></p>\r\n\r\n<div style=\"border-bottom:solid #9cc2e5 1.0pt; padding:31.0pt 31.0pt 1.0pt 31.0pt\">\r\n<h3 style=\"border-width:medium; border-style:none; border-color:currentcolor; border-image:initial; padding:0in; margin-top:13px; margin-bottom:5px\"><span style=\"font-size:10pt\"><span style=\"line-height:115%\"><span calibri=\"\" light=\"\" style=\"font-family:\"><span style=\"color:black\"><span style=\"font-weight:bold\"><span style=\"font-style:italic\"><span style=\"font-size:11.0pt\"><span style=\"line-height:115%\">Disclaimer</span></span></span></span></span></span></span></span></h3>\r\n</div>\r\n\r\n<p style=\"margin-bottom:11px\"><span style=\"font-size:11pt\"><span style=\"line-height:107%\"><span style=\"font-family:Calibri,sans-serif\">This description of responsibilities, requirements, and duties is only a summary and not intended to include or be inclusive of all such duties, responsibilities, and requirements that may be assigned or required in the performance of the job as listed herein. Management reserves the sole right to add, modify, or exclude ay essential or non-essential duties, responsibilities or requirements at any time with or without notice and to assign duties as deemed necessary. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. </span></span></span></p>\r\n\r\n<p style=\"margin-top:4px; margin-bottom:11px\"><span style=\"font-size:11pt\"><span style=\"line-height:107%\"><span style=\"font-family:Calibri,sans-serif\">Nothing in this position description, or by the completion of any duty, responsibility, or requirement of the job by the employee, is intended to imply or create a contract of employment of any type, or to be interpreted to constitute a contractual obligation of any kind or contract of employment between or with Ute Mountain Casino Hotel (UMCH), and any of its employees or management. </span></span></span></p>\r\n",
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