Operations Manager, Outbound

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    "jobReqId": "R-102338",
    "location": "Dallas-TX Fulfillment Center",
    "postedOn": "Posted 30+ Days Ago",
    "timeType": "Full time",
    "startDate": "2026-05-04",
    "externalUrl": "https://wd1.myworkdaysite.com/recruiting/cart/Cart/job/Dallas-TX-Fulfillment-Center/Operations-Manager--Outbound_R-102338",
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    "jobDescription": "<p><u><b>Job Description:</b></u></p><p></p><div><div><p><b><span>Who We Are:</span></b><span><span> </span></span><span> </span></p></div><div><p><span><span>We’re</span><span><span> </span>Cart.com, one of the fastest growing commerce enablement companies in the world. We provide the digital and physical infrastructure that empowers thousands of leading B2C,<span> </span></span><span>B2B</span><span><span> </span>and public sector organizations to unify commerce operations from product discovery to product delivery.</span></span><span> </span></p></div><div><p><span><span> </span></span><span> </span></p></div><div><p><span><span>We’re</span><span><span> </span></span><span>building toward</span><span><span> </span>a world where commerce has no bounds. Our enterprise-grade software,<span> </span></span><span>services</span><span><span> </span>and<span> </span></span><span>logistics</span><span><span> </span>infrastructure, including our own network of omnichannel fulfillment and distribution centers, enable merchants to navigate an increasingly complex operating landscape and drive efficient growth.</span></span><span> </span></p></div><div><p><span><span> </span></span><span> </span></p></div><div><p><span><span>Our goal is to be the global backbone of commerce. To achieve it,<span> </span></span><span>we’re</span><span><span> </span>looking for entrepreneurial,<span> </span></span><span>innovative</span><span><span> </span>and determined teammates who are eager to help our growing base of customers simplify their commerce operations and seamlessly reach their own customers, wherever they are.<span> </span></span><span>Sound</span><span><span> </span>like you?<span> </span></span><span>We’d</span><span><span> </span>love to hear from you.</span></span><span> </span></p></div><div><p><span> </span></p></div><div><p><b><span>Cart.com Fast Facts:</span></b><span> </span></p></div><div><ul><li><p><span><span>6,000&#43; customers worldwide</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>1,600&#43; employees globally</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>17 warehouses nationwide, totaling over<span> </span></span><span>10 million square feet</span><span><span> </span>of space</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Headquartered in Houston, TX with international offices in Mexico and Poland</span></span><span> </span></p></li></ul></div><div><p><span> </span></p></div><div><p><b><span>Our values:</span></b><span> </span></p></div><div><p><span><span>Cart.com is building a company that is committed to living out these 6 core values:</span></span><span> </span></p></div><div><ul><li><p><b><span>Be brand obsessed:</span></b><span><span><span> </span>Our lives are shaped by the brands we interact with daily. We obsess over the brands we serve, and about the things they care about.</span></span><span> </span></p></li></ul></div><div><ul><li><p><b><span>Think beyond the box:</span></b><span><span><span> </span>“We’ve always done it that way” is not a phrase uttered often at our office. We create creative solutions to complex problems.</span></span><span> </span></p></li></ul></div><div><ul><li><p><b><span>Don’t</span><span><span> </span>give up:</span></b><span><span><span> </span>We learn from our challenges and see them for what they are; great building blocks to an amazing brand story.</span></span><span> </span></p></li></ul></div></div><div><div><ul><li><p><b><span>Speak up:<span> </span></span></b><span><span>We communicate clearly and directly because we care deeply. Communication is the bedrock of our community.</span></span><span> </span></p></li></ul></div><div><ul><li><p><b><span>Work together:</span></b><span><span><span> </span></span><span>We’ve</span><span><span> </span>built a team that prides itself on diversity of thought and background. Collaboration is better<span> </span></span><span>with</span><span><span> </span>contrast.</span></span><span> </span></p></li></ul></div><div><ul><li><p><b><span>Remember to be human:</span></b><span><span><span> </span>We work hard, but we leave room for the people,<span> </span></span><span>places</span><span><span> </span>and things that we love.</span></span><span> </span></p></li></ul></div><div><p><span><span> </span></span><br /><span> </span></p></div><div><p><b><span>Onsite:</span></b><span><span> </span></span><br /><i><span>This position is open to applicants or individuals who<span> </span></span><span>are<span> </span></span><span>located</span><span><span> </span>in</span><span><span> </span>or<span> </span></span><span>around  Dallas,Tx </span><span>and able to work 1st shift with</span><span> flexibility for longer hours based<span> </span></span><span>off of</span><span><span> </span>business and peak needs.</span></i><span> </span></p><p></p></div><div><p><b><span>The Role:</span></b><span> </span></p></div><div><p><span><span>The Outbound Operations Manager<span> </span></span><span>is responsible for</span><span><span> </span>leading outbound operations including picking, packing, kitting, and triage. This role ensures order fulfillment is executed with speed, accuracy, and efficiency across a multi-client 3PL environment<span> </span></span><span>supporting  E</span><span>-commerce (DTC) and/or Wholesale (B2B) customers.</span></span><span> </span></p><p></p></div><div><p><span><span>Key responsibilities include managing automated pick modules, driving performance metrics, and leading teams across multiple shifts. The ideal candidate is a results-driven, motivational leader who thrives in a fast-paced, high-volume setting and is committed to continuous improvement and operational excellence.</span></span><span> </span></p><p></p></div><div><p><b><span>What<span> </span></span><span>You’ll</span><span><span> </span>Do</span><span>:</span></b><span> </span></p></div><div><ul><li><p><span><span>Lead all outbound operations including picking, packing, kitting, and triage to ensure<span> </span></span><span>timely</span><span><span> </span>and<span> </span></span><span>accurate</span><span><span> </span>order fulfillment.</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Manage and develop outbound supervisors and staff, fostering a high-performance team environment.</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Ensure adherence to service level agreements (SLAs), units per hour (UPH) targets, and quality standards.</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Plan and schedule labor based on forecasts, capacity requirements, and performance metrics.</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Train teams on warehouse management systems (WMS) and standard operating procedures (SOPs).</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Maintain organized and efficient picking locations for high-SKU environments.</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Identify</span><span><span> </span>and implement process improvements to drive efficiency and throughput.</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Communicate effectively with clients, internal teams, and other departments to resolve outbound issues and support service delivery.</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Support company growth by<span> </span></span><span>identifying</span><span><span> </span>capacity constraints and recommending operational enhancements.</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Mentor and develop leadership talent within the outbound team to support performance, engagement, and career growth.</span></span><span> </span></p></li></ul></div><div><p><span> </span></p></div></div><div><div><p><span> </span></p></div><div><p><b><span>Who You Are:</span></b><span><span> </span><span> </span></span><span> </span></p></div><div><ul><li><p><span><span>Motivated leader, focused on speed &#43; accuracy.</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Strong<span> </span></span><span>communicator</span><span><span> </span>and problem solver.</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Thrives under pressure during peak fulfillment.</span></span><span> </span></p></li></ul><p></p></div><div><p><b><span>What<span> </span></span><span>You’ve</span><span><span> </span>Done</span><span>:</span></b><span> </span></p></div><div><ul><li><p><span><span>5&#43; years in fulfillment operations.</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>3&#43; years in outbound management or equivalent leadership.</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>3PL or high-volume fulfillment experience</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>WMS advanced knowledge</span></span><span> </span></p></li></ul><p></p></div><div><p><b><span>Physical Demands:</span></b><span> </span></p></div><div><ul><li><p><span><span>Shift</span><span>: </span></span><span> 1st shift</span></p></li></ul></div><div><ul><li><p><span><span>Comfortable working in a non-climate-controlled environment. </span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Able to withstand moderate physical activity (standing, walking, bending, stooping over, reaching, etc.).</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Able to lift and carry up to 30-50 lbs. on occasion.</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Able to<span> </span></span><span>maintain</span><span><span> </span>attention and concentration for extended periods of time.</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Able to work overtime.</span></span><span> </span></p></li></ul></div><div><p><span> </span></p></div><div><p><span><span>Currently, Cart.com does not intend to hire candidates who will need, now or in the future, Cart.com sponsorship through any non-immigrant visa category such as the H-1B, H-1B1, E-3, O-1, or TN.</span></span><span><span> </span></span><br /><span> </span></p></div><div><p><u><span>All hiring is contingent on eligibility to work in the United States. We are unable to sponsor or transfer visas<span> </span></span><span>for</span><span><span> </span>applicants.</span></u><span> </span></p></div></div><p></p><p>Cart.com<span> is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.</span></p>",
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