Food & Beverage Host/Hostess

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        "AddressLine1": "St. Augustine Street, St. Julian’s",
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    "ExternalDescriptionStr": "<p>As a <strong>Food &amp; Beverage Host/Hostess</strong>, you will be the welcoming face of our restaurant and a key ambassador for the hotel’s guest experience. You will greet and engage with guests in a warm, professional manner, ensuring every interaction reflects genuine hospitality.&nbsp;</p><p style=\"text-align: justify;\">Beyond managing seating and reservations, you will play a vital role in creating memorable dining experiences by anticipating guest needs, recommending signature dishes, promoting hotel amenities, and suggesting local tours or experiences that enhance their stay.</p><p><strong>Key Responsibilities:</strong></p><ul style=\"list-style-type: disc;\"><li>Greet all guests and confirm reservation details in a warm and professional manner&nbsp;</li><li>Liaise with Restaurant Manager and Assistant F&amp;B Manager prior to start of shift on reservation details and seating arrangements.&nbsp;</li><li>Maintain an approachable demeanour and polished appearance in line with brand standards.</li><li>Escort guests to their tables with attention to comfort, preferences, and reservation details.</li><li>Confidently recommend dining options, hotel services, and local experiences tailored to guest interests.</li><li>Engage guests in conversation to identify opportunities to enhance their visit, including spa treatments, room upgrades, or curated tours to complement their stay</li><li>Obtain feedback from guests on their overall dining experience and in case they are guests of our hotels, obtain feedback on their overall stay</li><li>Check, encourage and follow up on guest reviews on social media channels</li><li>Collaborate closely with the service team to ensure personalized and seamless dining experiences.</li><li>Handle phone and in-person reservations accurately, noting special requests and dietary preferences.</li><li>Maintain organized and up-to-date booking records using the reservation system.</li><li>Be fully knowledgeable about the menu, wine list, ongoing promotions, and hotel offerings.</li><li>Promote special events, exclusive packages, and seasonal activities to drive guest engagement.</li><li>Uphold service standards and hospitality protocols in all interactions.</li><li>Proactively resolve guest concerns or escalate them promptly with detailed information.</li><li>Perform opening and closing duties efficiently to support smooth restaurant operations.</li></ul><p style=\"margin-left: 36pt;\">&nbsp;</p><p><strong>Qualifications &amp; Skills:</strong></p><ul style=\"list-style-type: disc;\"><li>Excellent communication and interpersonal skills with a passion for guest interaction.</li><li>Strong product knowledge and enthusiasm for recommending experiences.</li><li>Professional appearance and positive attitude under pressure.</li><li>Familiarity with POS and reservation systems.</li><li>Prior hospitality experience preferred.</li></ul>",
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