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Director of Operations

34329f9b 2c86 4c6a B1b8 D630ad75196f 19000101 000001 · Yountville, CA, US, Yountville, CA · Active · $140,000–$150,000 / year · ADP Workforce Now Recruiting

Job facts

FieldValue
Company34329f9b 2c86 4c6a B1b8 D630ad75196f 19000101 000001
TitleDirector of Operations
Normalized title-
Department / team-
LocationYountville, CA, United States
Work model-
Employment type-
Salary$140,000–$150,000 / year
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-05-04 / 2026-05-31
Changed / last seen2026-06-06 / 2026-06-06

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Linked records

Company34329f9b 2c86 4c6a B1b8 D630ad75196f 19000101 000001
Sourcecefcf287-a031-4675-b7f1-697cb5bd79ca
ATS providerADP Workforce Now Recruiting

Description

Director of Operations Overseeing Rooms, Food & Beverage, Spa & Wellness Location: Estate Yountville, Napa Valley, CA Reports To: General Manager Position Overview The Director of Operations is the second-in-command of the resort, responsible for overseeing all core operational departments including Rooms, Food & Beverage, Spa & Wellness, and Guest Experience. This role ensures seamless execution across all guest touchpoints, delivering exceptional, personalized service aligned with Forbes Travel Guide standards. This leader drives operational excellence, financial performance, and team engagement, while continuously elevating the guest experience through innovation, attention to detail, and a strong on-the-floor presence. Key Responsibilities Rooms Division Leadership Oversee Front Office, Housekeeping, Concierge, Valet, and Guest Experience teams Ensure a seamless arrival, in-stay, and departure experience for all guests Drive Forbes-level service standards through daily engagement, training, and audits Partner with Housekeeping and Engineering to maintain exceptional room quality and readiness Optimize room inventory, upsell strategies, and guest personalization Food & Beverage Operations Oversee all F&B outlets including restaurants, bars, in-room dining, and banquets/events Partner with Culinary leadership to ensure exceptional quality, consistency, and creativity Drive revenue through activations, seasonal programming, wine experiences, and upselling Monitor and manage financial performance (labor, cost of goods, profitability) Ensure elevated service standards and cohesive guest experiences across all outlets Spa & Wellness Leadership Oversee Spa operations, wellness programming, fitness, and retail Drive revenue growth through strategic offerings, partnerships, and local outreach Ensure a tranquil, luxury environment with exceptional service delivery Optimize scheduling, therapist productivity, and retail performance Integrate wellness experiences into the broader guest journey Operational Integration & Guest Experience Ensure alignment across Rooms, F&B, and Spa to create a seamless, curated guest journey Lead daily operations meetings and maintain strong interdepartmental communication Champion anticipatory service and personalized guest engagement Oversee guest feedback channels and ensure timely service recovery and follow-up Identify and execute cross-departmental experiences (e.g., spa + dining, celebrations, itineraries) Financial & Strategic Performance Oversee multi-department P&Ls and partner with Finance on budgeting and forecasting Drive revenue growth while maintaining strong cost controls and labor efficiencies Identify opportunities to increase spend per guest and overall profitability Support long-term strategic initiatives, capital projects, and operational improvements Leadership & Culture Build, mentor, and lead a high-performing leadership team across all departments Foster a culture of accountability, engagement, and continuous improvement Maintain a strong presence on the floor, connecting with guests and team members Lead performance management, training initiatives, and succession planning Standards, Compliance & Safety Ensure compliance with all health, safety, and labor regulations Maintain exceptional cleanliness, maintenance, and presentation standards Oversee implementation and adherence to SOPs across all operational areas Lead crisis management and emergency response as needed Qualifications 7–10+ years of progressive leadership experience in luxury hospitality operations Strong background across Rooms and F&B; Spa experience highly preferred Proven track record of driving financial performance and guest satisfaction Experience with Forbes Travel Guide or equivalent luxury standards Strong financial acumen and experience managing multi-department operations Exceptional leadership, communication, and organizational skills Core Competencies Operational Excellence: Delivers consistent, high-level execution across all departments Guest-Centric Leadership: Passion for creating personalized, memorable experiences Strategic & Financial Acumen: Balances profitability with luxury service delivery People Development: Builds strong teams and future leaders Innovation Mindset: Continuously seeks opportunities to elevate the guest journey Leadership Philosophy At Estate Yountville, we lead with Kindness in All That We Do, create Unforgettable Experiences, and embrace a culture of continuous improvement. The Director of Operations plays a critical role in bringing this vision to life across every aspect of the resort. The Estate Yountville offers an attractive compensation and benefits package and the opportunity to be part of a dynamic team. The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. The Estate Yountville is an equal opportunity employer (Minorities/Females/Disabled/Veterans) https://www.theestateyountville.com/ PM22

Full job record

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TitleDirector of Operations
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First Seen At2026-05-31 18:55:17Z
Last Seen At2026-06-06 13:03:36Z
Last Checked At2026-06-06 13:03:36Z
Last Changed At2026-06-06 13:03:36Z
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Source Posted At2026-05-04 17:01:00Z
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    "requisitionDescription": "<div><p style='margin:0in;font-size:16px;font-family:\"Aptos\",sans-serif;' data-pasted=\"true\"><strong><span style=\"font-size:15px;\">Director of Operations</span></strong></p><p style='margin:0in;font-size:16px;font-family:\"Aptos\",sans-serif;'><br></p><p style='margin:0in;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-size:15px;\">Overseeing Rooms, Food &amp; Beverage, Spa &amp; Wellness</span></p><p style='margin:0in;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-size:15px;\">Location: Estate Yountville, Napa Valley, CA</span></p><p style='margin:0in;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-size:15px;\">Reports To: General Manager</span></p><p style='margin:0in;font-size:16px;font-family:\"Aptos\",sans-serif;'><br></p><p style='margin:0in;font-size:16px;font-family:\"Aptos\",sans-serif;'><strong><span style=\"font-size:15px;\">Position Overview</span></strong></p><p style='margin:0in;font-size:16px;font-family:\"Aptos\",sans-serif;'><br></p><p style='margin:0in;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-size:15px;\">The Director of Operations is the second-in-command of the resort, responsible for overseeing all core operational departments including Rooms, Food &amp; Beverage, Spa &amp; Wellness, and Guest Experience. This role ensures seamless execution across all guest touchpoints, delivering exceptional, personalized service aligned with Forbes Travel Guide standards.</span></p><p style='margin:0in;font-size:16px;font-family:\"Aptos\",sans-serif;'><br></p><p style='margin:0in;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-size:15px;\">This leader drives operational excellence, financial performance, and team engagement, while continuously elevating the guest experience through innovation, attention to detail, and a strong on-the-floor presence.</span></p><p style='margin:0in;font-size:16px;font-family:\"Aptos\",sans-serif;'><br></p><p style='margin:0in;font-size:16px;font-family:\"Aptos\",sans-serif;'><strong><span style=\"font-size:15px;\">Key Responsibilities</span></strong></p><p style='margin:0in;font-size:16px;font-family:\"Aptos\",sans-serif;'><u><span style=\"font-size:15px;\"><strong>Rooms Division Leadership</strong></span></u></p><ul><li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 16px; font-family: Aptos, sans-serif;\"><span style=\"font-size:15px;\">Oversee Front Office, Housekeeping, Concierge, Valet, and Guest Experience teams</span></li><li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 16px; font-family: Aptos, sans-serif;\"><span style=\"font-size:15px;\">Ensure a seamless arrival, in-stay, and departure experience for all guests</span></li><li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 16px; font-family: Aptos, sans-serif;\"><span style=\"font-size:15px;\">Drive Forbes-level service standards through daily engagement, training, and audits</span></li><li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 16px; font-family: Aptos, sans-serif;\"><span style=\"font-size:15px;\">Partner with Housekeeping and Engineering to maintain exceptional room quality and readiness</span></li><li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 16px; font-family: Aptos, sans-serif;\"><span style=\"font-size:15px;\">Optimize room inventory, upsell strategies, and guest personalization</span></li></ul><p style='margin:0in;font-size:16px;font-family:\"Aptos\",sans-serif;'><br></p><p style='margin:0in;font-size:16px;font-family:\"Aptos\",sans-serif;'><u><span style=\"font-size:15px;\"><strong>Food &amp; Beverage Operations</strong></span></u></p><ul><li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 16px; font-family: Aptos, sans-serif;\"><span style=\"font-size:15px;\">Oversee all F&amp;B outlets including restaurants, bars, in-room dining, and banquets/events</span></li><li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 16px; font-family: Aptos, sans-serif;\"><span style=\"font-size:15px;\">Partner with Culinary leadership to ensure exceptional quality, consistency, and creativity</span></li><li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 16px; font-family: Aptos, sans-serif;\"><span style=\"font-size:15px;\">Drive revenue through activations, seasonal programming, wine experiences, and upselling</span></li><li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 16px; font-family: Aptos, sans-serif;\"><span style=\"font-size:15px;\">Monitor and manage financial performance (labor, cost of goods, profitability)</span></li><li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 16px; font-family: Aptos, sans-serif;\"><span style=\"font-size:15px;\">Ensure elevated service standards and cohesive guest experiences across all outlets</span></li></ul><p style='margin:0in;font-size:16px;font-family:\"Aptos\",sans-serif;'><strong><br></strong></p><p style='margin:0in;font-size:16px;font-family:\"Aptos\",sans-serif;'><u><span style=\"font-size:15px;\"><strong>Spa &amp; Wellness Leadership</strong></span></u></p><ul><li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 16px; font-family: Aptos, sans-serif;\"><span style=\"font-size:15px;\">Oversee Spa operations, wellness programming, fitness, and retail</span></li><li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 16px; font-family: Aptos, sans-serif;\"><span style=\"font-size:15px;\">Drive revenue growth through strategic offerings, partnerships, and local outreach</span></li><li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 16px; font-family: Aptos, sans-serif;\"><span style=\"font-size:15px;\">Ensure a tranquil, luxury environment with exceptional service delivery</span></li><li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 16px; font-family: Aptos, sans-serif;\"><span style=\"font-size:15px;\">Optimize scheduling, therapist productivity, and retail performance</span></li><li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 16px; font-family: Aptos, sans-serif;\"><span style=\"font-size:15px;\">Integrate wellness experiences into the broader guest journey</span></li></ul><p style='margin:0in;font-size:16px;font-family:\"Aptos\",sans-serif;'><br></p><p style='margin:0in;font-size:16px;font-family:\"Aptos\",sans-serif;'><u><span style=\"font-size:15px;\"><strong>Operational Integration &amp; Guest Experience</strong></span></u></p><ul><li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 16px; font-family: Aptos, sans-serif;\"><span style=\"font-size:15px;\">Ensure alignment across Rooms, F&amp;B, and Spa to create a seamless, curated guest journey</span></li><li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 16px; font-family: Aptos, sans-serif;\"><span style=\"font-size:15px;\">Lead daily operations meetings and maintain strong interdepartmental communication</span></li><li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 16px; font-family: Aptos, sans-serif;\"><span style=\"font-size:15px;\">Champion anticipatory service and personalized guest engagement</span></li><li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 16px; font-family: Aptos, sans-serif;\"><span style=\"font-size:15px;\">Oversee guest feedback channels and ensure timely service recovery and follow-up</span></li><li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 16px; font-family: Aptos, sans-serif;\"><span style=\"font-size:15px;\">Identify and execute cross-departmental experiences (e.g., spa + dining, celebrations, itineraries)</span></li></ul><p style='margin:0in;font-size:16px;font-family:\"Aptos\",sans-serif;'><br></p><p style='margin:0in;font-size:16px;font-family:\"Aptos\",sans-serif;'><u><span style=\"font-size:15px;\"><strong>Financial &amp; Strategic Performance</strong></span></u></p><ul><li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 16px; font-family: Aptos, sans-serif;\"><span style=\"font-size:15px;\">Oversee multi-department P&amp;Ls and partner with Finance on budgeting and forecasting</span></li><li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 16px; font-family: Aptos, sans-serif;\"><span style=\"font-size:15px;\">Drive revenue growth while maintaining strong cost controls and labor efficiencies</span></li><li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 16px; font-family: Aptos, sans-serif;\"><span style=\"font-size:15px;\">Identify opportunities to increase spend per guest and overall profitability</span></li><li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 16px; font-family: Aptos, sans-serif;\"><span style=\"font-size:15px;\">Support long-term strategic initiatives, capital projects, and operational improvements</span></li></ul><p style='margin:0in;font-size:16px;font-family:\"Aptos\",sans-serif;'><br></p><p style='margin:0in;font-size:16px;font-family:\"Aptos\",sans-serif;'><u><span style=\"font-size:15px;\"><strong>Leadership &amp; Culture</strong></span></u></p><ul><li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 16px; font-family: Aptos, sans-serif;\"><span style=\"font-size:15px;\">Build, mentor, and lead a high-performing leadership team across all departments</span></li><li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 16px; font-family: Aptos, sans-serif;\"><span style=\"font-size:15px;\">Foster a culture of accountability, engagement, and continuous improvement</span></li><li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 16px; font-family: Aptos, sans-serif;\"><span style=\"font-size:15px;\">Maintain a strong presence on the floor, connecting with guests and team members</span></li><li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 16px; font-family: Aptos, sans-serif;\"><span style=\"font-size:15px;\">Lead performance management, training initiatives, and succession planning</span></li></ul><p style='margin:0in;font-size:16px;font-family:\"Aptos\",sans-serif;'><br></p><p style='margin:0in;font-size:16px;font-family:\"Aptos\",sans-serif;'><u><span style=\"font-size:15px;\"><strong>Standards, Compliance &amp; Safety</strong></span></u></p><ul><li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 16px; font-family: Aptos, sans-serif;\"><span style=\"font-size:15px;\">Ensure compliance with all health, safety, and labor regulations</span></li><li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 16px; font-family: Aptos, sans-serif;\"><span style=\"font-size:15px;\">Maintain exceptional cleanliness, maintenance, and presentation standards</span></li><li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 16px; font-family: Aptos, sans-serif;\"><span style=\"font-size:15px;\">Oversee implementation and adherence to SOPs across all operational areas</span></li><li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 16px; font-family: Aptos, sans-serif;\"><span style=\"font-size:15px;\">Lead crisis management and emergency response as needed</span></li></ul><p style='margin:0in;font-size:16px;font-family:\"Aptos\",sans-serif;'><br></p><p style='margin:0in;font-size:16px;font-family:\"Aptos\",sans-serif;'><strong><span style=\"font-size:15px;\"><u>Qualifications</u></span></strong></p><ul><li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 16px; font-family: Aptos, sans-serif;\"><span style=\"font-size:15px;\">7&ndash;10+ years of progressive leadership experience in luxury hospitality operations</span></li><li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 16px; font-family: Aptos, sans-serif;\"><span style=\"font-size:15px;\">Strong background across Rooms and F&amp;B; Spa experience highly preferred</span></li><li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 16px; font-family: Aptos, sans-serif;\"><span style=\"font-size:15px;\">Proven track record of driving financial performance and guest satisfaction</span></li><li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 16px; font-family: Aptos, sans-serif;\"><span style=\"font-size:15px;\">Experience with Forbes Travel Guide or equivalent luxury standards</span></li><li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 16px; font-family: Aptos, sans-serif;\"><span style=\"font-size:15px;\">Strong financial acumen and experience managing multi-department operations</span></li><li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 16px; font-family: Aptos, sans-serif;\"><span style=\"font-size:15px;\">Exceptional leadership, communication, and organizational skills</span></li></ul><p style='margin:0in;font-size:16px;font-family:\"Aptos\",sans-serif;'><br></p><p style='margin:0in;font-size:16px;font-family:\"Aptos\",sans-serif;'><strong><span style=\"font-size:15px;\"><u>Core Competencies</u></span></strong></p><ul><li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 16px; font-family: Aptos, sans-serif;\"><span style=\"font-size:15px;\">Operational Excellence: Delivers consistent, high-level execution across all departments</span></li><li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 16px; font-family: Aptos, sans-serif;\"><span style=\"font-size:15px;\">Guest-Centric Leadership: Passion for creating personalized, memorable experiences</span></li><li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 16px; font-family: Aptos, sans-serif;\"><span style=\"font-size:15px;\">Strategic &amp; Financial Acumen: Balances profitability with luxury service delivery</span></li><li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 16px; font-family: Aptos, sans-serif;\"><span style=\"font-size:15px;\">People Development: Builds strong teams and future leaders</span></li><li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 16px; font-family: Aptos, sans-serif;\"><span style=\"font-size:15px;\">Innovation Mindset: Continuously seeks opportunities to elevate the guest journey</span></li></ul><p style='margin:0in;font-size:16px;font-family:\"Aptos\",sans-serif;'><br></p><p style='margin:0in;font-size:16px;font-family:\"Aptos\",sans-serif;'><strong><span style=\"font-size:15px;\">Leadership Philosophy</span></strong></p><p style='margin:0in;font-size:16px;font-family:\"Aptos\",sans-serif;'><br></p><p style='margin:0in;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-size:15px;\">At Estate Yountville, we lead with Kindness in All That We Do, create Unforgettable Experiences, and embrace a culture of continuous improvement. The Director of Operations plays a critical role in bringing this vision to life across every aspect of the resort.</span></p><p>The Estate Yountville offers an attractive compensation and benefits package and the opportunity to be part of a dynamic team.</p><p>&nbsp;<em>The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements. Nothing in this job description restricts management&rsquo;s right to assign or reassign duties and responsibilities to this job at any time.</em></p><p>&nbsp;</p><p><strong>The Estate Yountville is an equal opportunity employer (Minorities/Females/Disabled/Veterans)</strong></p><p>&nbsp;</p><p>https://www.theestateyountville.com/</p><p><strong>&nbsp;</strong></p><p><strong>PM22</strong></p></div>\n",
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