Lead Customer Advocate

{
  "content_hash": "2a934d3ba977b2e460de9791cd1d33d4a8870921e38e70eaa0c7af3bfd1eb5b4",
  "source_hash": "4444be9e090a9b83e7689dcf74499e74b100065d0519164facb166cc6585e183",
  "last_changed_at": "2026-06-06T13:19:58.751Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "SAN JOSE, CA, US, SAN JOSE, CA",
    "city": "SAN JOSE",
    "region": "CA",
    "country": "United States",
    "is_remote": false,
    "confidence": 0.95
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-06T13:19:58.656Z",
  "launch_scope": {
    "reason": "english_us_canada",
    "included": true,
    "language": "en",
    "location": {
      "raw": "SAN JOSE, CA, US, SAN JOSE, CA",
      "city": "SAN JOSE",
      "region": "CA",
      "country": "United States",
      "is_remote": false,
      "confidence": 0.95
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": null,
  "salary_period": null,
  "workplace_type": null,
  "salary_currency": null
}

{}

{
  "detail": {
    "links": [],
    "itemID": "9200132876484_1",
    "postDate": "2021-01-14T10:34:00.000-05:00",
    "workLevelCode": {
      "shortName": "Full Time"
    },
    "customFieldGroup": {
      "dateFields": [
        {
          "nameCode": {
            "codeValue": "PostingDate"
          },
          "dateValue": "2021-01-14T10:34Z"
        },
        {
          "nameCode": {
            "codeValue": "CurrentServerDateTime"
          },
          "dateValue": "2026-06-06T09:19Z"
        }
      ],
      "numberFields": [
        {
          "numberValue": 0,
          "categoryCode": {
            "codeValue": "ApplicantCount"
          }
        },
        {
          "categoryCode": {
            "codeValue": "AwardAmount"
          }
        }
      ],
      "stringFields": [
        {
          "nameCode": {
            "codeValue": "ExternalJobID"
          },
          "stringValue": "356219"
        },
        {
          "nameCode": {
            "codeValue": "CareerCenterRefId"
          }
        },
        {
          "nameCode": {
            "codeValue": "GuidelineOid"
          }
        },
        {
          "nameCode": {
            "codeValue": "CurrencySymbolOrCode"
          }
        },
        {
          "nameCode": {
            "codeValue": "HomeDepartment"
          },
          "stringValue": ""
        },
        {
          "nameCode": {
            "codeValue": "JobClass"
          }
        }
      ],
      "indicatorFields": [
        {
          "nameCode": {
            "codeValue": "PriortyStatusFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "InternalPostingFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "MinValue"
          },
          "indicatorValue": true
        },
        {
          "nameCode": {
            "codeValue": "IsVsidApplicable"
          },
          "indicatorValue": true
        },
        {
          "nameCode": {
            "codeValue": "IsSassDlReqForExtPostFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "IsSassDlReqForIntPostFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "IsMonetaryFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "IsNonMonetaryFlag"
          },
          "indicatorValue": false
        }
      ]
    },
    "requisitionTitle": "Lead Customer Advocate",
    "clientRequisitionID": "1312",
    "organizationalUnits": [],
    "postingInstructions": [],
    "additionalProperties": {},
    "requisitionLocations": [
      {
        "address": {
          "cityName": "SAN JOSE",
          "postalCode": "95124",
          "countrySubdivisionLevel1": {
            "codeValue": "CA"
          }
        },
        "nameCode": {
          "shortName": " SAN JOSE, CA, US"
        },
        "aliasNames": []
      }
    ],
    "screeningRequirements": [],
    "requisitionDescription": "<div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><link href=\"https://cdn.jsdelivr.net/npm/[email protected]/css/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\"> <link href=\"https://cdn.jsdelivr.net/npm/[email protected]/css/froala_style.min.css\" rel=\"stylesheet\" type=\"text/css\"><div class=\"fr-view\"><div style='margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; overflow: visible; cursor: text; clear: both; position: relative; direction: ltr; color: rgb(0, 0, 0); font-family: \"Segoe UI\", \"Segoe UI Web\", Arial, Verdana, sans-serif; font-size: 12px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-style: initial; text-decoration-color: initial;'><div style='margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; overflow: visible; cursor: text; clear: both; position: relative; direction: ltr; color: rgb(0, 0, 0); font-family: \"Segoe UI\", \"Segoe UI Web\", Arial, Verdana, sans-serif; font-size: 12px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-style: initial; text-decoration-color: initial;'><p><strong>Why Join Spearhead Mobility?</strong></p><p>Learn more, earn more! Join a growing company with start-up enthusiasm. Help us upend the wireless retail market as an exclusive AT&amp;T partner.&nbsp;</p><p>Teamwork, trust, service, mentorship, and empowerment &mdash; these are the qualities engrained in our family culture we&rsquo;re inviting you to join. Work with people who love their job, want to make a difference to others, and see unlimited opportunities in individual and team success!&nbsp;</p><p><strong>&nbsp;</strong></p><p><strong>What is your role?</strong></p><p>As a Lead Customer Advocate, you&rsquo;ll be responsible for their overall experience, providing wireless and entertainment solutions to our in-store and at-home guests. You will lead team members and operations when the Sales Manager is not available.</p><p>You&rsquo;ll get valuable hands-on training from mentors, advancement opportunities, base + commissions, bonuses, and a fun work environment!</p><p><strong>&nbsp;</strong></p><p><strong>As a Lead Customer Advocate, you will receive:</strong></p><ul><li>Competitive Compensation</li><li>Mentoring</li><li>Unlimited Commissions Potential (Yes: Unlimited!)</li><li>Performance based Cash Bonuses&nbsp;</li><li>Annual Sales Trip&nbsp;</li><li>57% Discounts on AT&amp;T plans up to 5 lines</li><li>Professional Development &amp; Opportunities for Career Advancement</li><li>Medical / Dental / Vision</li><li>Paid Time-Off</li><li>401K&nbsp;</li><li>Health Saving Account (Employer contributions)</li><li>Life Insurance</li><li>Long-Term Disability (LTD) Insurance</li><li>Start-up / Family Culture</li><li>Employee Assistance Program&nbsp;(counseling on health and wellness, work life balance, and concierge services)</li><li>Corporate Discounts (concert &amp; sporting event tickets, restaurants, hotels, gyms, childcare, rental cars, and more!)</li></ul><p>&nbsp;</p><p><strong>DUTIES AND RESPONSIBILITIES:</strong></p><ul type=\"disc\"><li>Brainstorm and identify ways of increasing sales to meet monthly sales goals individually as a team</li><li>Welcome all guests in a professional and friendly manner both in-store, on the phone, and out in the field.</li><li>Cultivate an outstanding guest experience &mdash; provide guests with professional wisdom and advocate for the most appropriate products and AT&amp;T solutions to meet their needs.&nbsp;</li><li>Develop and maintain business relationships within the community.&nbsp;</li><li>Participate and assist in marketing efforts to solicit and promote new business inside and outside of the retail store.</li><li>Assist with retail merchandizing, like completing product inventory, maintaining a world-class retail environment, and assisting with cashier duties.</li><li>Demonstrate integrity and respect when interacting with guests and co-workers.</li><li>Troubleshoot and diagnose wireless products through Service &amp; Repair procedures.</li><li>Assist with other tasks and duties&nbsp;</li></ul><p>&nbsp;</p><p><strong>Requirements:</strong></p><ul type=\"disc\"><li>High school diploma or equivalent; associate&rsquo;s or bachelor&rsquo;s degree preferred.</li><li>Excellent communication, interpersonal, and effective problem-solving skills</li><li>Strong organizational, time management, and leadership skills</li><li>Professional, energetic, motivated, and positive attitude</li><li>Basic math, internet, and technology skills</li><li>Previous experience in sales, hospitality, restaurant, or service industry preferred.</li><li>Availability of flexible scheduling to include days, evenings, and weekends</li><li>Good driving record &amp; reliable transportation</li><li>Excellent references; must pass a background check.</li><li>This position involves sitting, standing, walking, reaching, bending and light to moderate lifting</li></ul></div></div><div style='margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; overflow: visible; cursor: text; clear: both; position: relative; direction: ltr; color: rgb(0, 0, 0); font-family: \"Segoe UI\", \"Segoe UI Web\", Arial, Verdana, sans-serif; font-size: 12px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-style: initial; text-decoration-color: initial;'><br></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>\n",
    "sponsoredVisaTypeCodes": []
  },
  "list_job": {
    "links": [],
    "itemID": "9200132876484_1",
    "postDate": "2021-01-14T10:34:00.000-05:00",
    "workLevelCode": {
      "shortName": "Full Time"
    },
    "customFieldGroup": {
      "dateFields": [
        {
          "nameCode": {
            "codeValue": "PostingDate"
          },
          "dateValue": "2021-01-14T10:34Z"
        },
        {
          "nameCode": {
            "codeValue": "CurrentServerDateTime"
          },
          "dateValue": "2026-06-06T09:19Z"
        }
      ],
      "numberFields": [
        {
          "numberValue": 0,
          "categoryCode": {
            "codeValue": "ApplicantCount"
          }
        },
        {
          "categoryCode": {
            "codeValue": "AwardAmount"
          }
        }
      ],
      "stringFields": [
        {
          "nameCode": {
            "codeValue": "ExternalJobID"
          },
          "stringValue": "356219"
        },
        {
          "nameCode": {
            "codeValue": "CareerCenterRefId"
          }
        },
        {
          "nameCode": {
            "codeValue": "GuidelineOid"
          }
        },
        {
          "nameCode": {
            "codeValue": "CurrencySymbolOrCode"
          }
        },
        {
          "nameCode": {
            "codeValue": "HomeDepartment"
          },
          "stringValue": ""
        },
        {
          "nameCode": {
            "codeValue": "JobClass"
          }
        }
      ],
      "indicatorFields": [
        {
          "nameCode": {
            "codeValue": "PriortyStatusFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "InternalPostingFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "MinValue"
          },
          "indicatorValue": true
        },
        {
          "nameCode": {
            "codeValue": "IsVsidApplicable"
          },
          "indicatorValue": true
        },
        {
          "nameCode": {
            "codeValue": "IsSassDlReqForExtPostFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "IsSassDlReqForIntPostFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "IsMonetaryFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "IsNonMonetaryFlag"
          },
          "indicatorValue": false
        }
      ]
    },
    "requisitionTitle": "Lead Customer Advocate",
    "clientRequisitionID": "1312",
    "organizationalUnits": [],
    "postingInstructions": [],
    "additionalProperties": {},
    "requisitionLocations": [
      {
        "address": {
          "cityName": "SAN JOSE",
          "postalCode": "95124",
          "countrySubdivisionLevel1": {
            "codeValue": "CA"
          }
        },
        "nameCode": {
          "shortName": " SAN JOSE, CA, US"
        },
        "aliasNames": []
      }
    ],
    "screeningRequirements": [],
    "sponsoredVisaTypeCodes": []
  },
  "detail_meta": {
    "url": "https://workforcenow.adp.com/mascsr/default/careercenter/public/events/staffing/v1/job-requisitions/356219?cid=a18022c3-0936-4224-9bce-39bb64d671af&ccId=19000101_000001&lang=en_US&locale=en_US",
    "http_status": 200,
    "content_type": "application/json;charset=UTF-8",
    "response_bytes": 10477
  },
  "detail_errors": []
}