Claims Adjudicator (Temporary-6 months)

{
  "content_hash": "364d1ad964472c2be8a55729a16b14ecc5bd61b8f6e626d0a93b9a18503432fc",
  "source_hash": "eef6179b3f8823c6e703725e187ae1f79712d51d45f37801e5d50fa1d6dc5997",
  "last_changed_at": "2026-05-30T06:09:21.972Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "Madison, Wisconsin, 53703, United States",
    "city": "Madison",
    "region": null,
    "country": "United States",
    "is_remote": true,
    "confidence": 0.95
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-06T10:25:41.095Z",
  "launch_scope": {
    "reason": "bamboohr_production_catalog",
    "included": true,
    "location": {
      "raw": "Madison, Wisconsin, 53703, United States",
      "city": "Madison",
      "region": null,
      "country": "United States",
      "is_remote": true,
      "confidence": 0.95
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": "remote",
  "salary_period": null,
  "workplace_type": "remote",
  "salary_currency": null
}

{}

{
  "list_job": {
    "id": "314",
    "isRemote": null,
    "location": {
      "city": "Madison",
      "state": "Wisconsin"
    },
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "province": null
    },
    "departmentId": "18609",
    "locationType": "2",
    "jobOpeningName": "Claims Adjudicator (Temporary-6 months)",
    "departmentLabel": "PN Claims",
    "employmentStatusLabel": "Temporary - Full-Time"
  },
  "detail_errors": [],
  "detail_job_opening": {
    "location": {
      "city": "Madison",
      "state": "Wisconsin",
      "postalCode": "53703",
      "addressCountry": "United States"
    },
    "datePosted": "2026-03-16",
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "countryId": null
    },
    "description": "<p>We are adding a <span style=\"color: #000000; font-weight: bold\">Claims Adjudicator </span>to our team!</p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Who We Are:</span></p>\n<p><span>Since 1909, National Guardian Life Insurance Company (NGL) has been one of America’s most successful and highly rated independent life insurance companies. We specialize in a suite of innovative products for life’s journey, giving people the financial stability, careful guidance and peace of mind to lead a life filled with confidence, dignity and grace.</span></p>\n<p><span> </span></p>\n<p><span>NGL's Core Values – integrity, dependability, collaboration, compassion and growth are a foundation of our company and help to build on the interactions we have with our policyholders, partners, funeral homes and each other. We believe in creating an inclusive, welcoming environment for all where diversity is celebrated, and everyone is encouraged to live their best, most authentic self. We offer </span><span>Employee Resource Groups for employees to get involved, learn, network, and offer professional and personal development opportunities.</span></p>\n<p><br></p>\n<p><span>With over 100 years of experience, our passion is to serve people. <a href=\"https://www.youtube.com/watch?v=JlB7J8740hU\" target=\"_blank\" rel=\"noopener noreferrer\">Learn more</a>. </span></p>\n<p><br></p>\n<p><span>Work Environment:</span><span> </span>NGL offers a flexible work environment where employees can work fully remote, hybrid or onsite at our Madison, Wis. office. We support virtual working arrangements in certain states outside of WI.</p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">A Day in the Life:</span></p>\n<p><span style=\"font-family: Lato, sans-serif; font-size: 15px\">The Claims Adjudicator is responsible for processing claims, effectively communicating and corresponding with external and internal customers including policyholders, agents, funeral directors, and beneficiaries. Additional responsibilities include processing various types of claims and service requests along with providing phone support accurately within or exceeding existing service goals. In this role, work is performed under general supervision. The position requires the need to conduct additional research and to accurately document all findings as deemed appropriate.</span></p>\n<p><span> </span><span> </span></p>\n<p><span style=\"font-weight: bold\">Primary Responsibilities: </span></p>\n<ul>\n<li><span style=\"font-family: Lato, sans-serif; font-weight: bold\">Accurately adjudicate claims within stated service goals.</span>\n<ul>\n<li><span style=\"font-family: Lato, sans-serif\">Follow established written processing procedures</span></li>\n<li><span style=\"font-family: Lato, sans-serif\">Verify proper forms are received according to state regulation</span></li>\n<li><span style=\"font-family: Lato, sans-serif\">Accurately enter and process:</span>\n<ul>\n<li><span style=\"font-family: Lato, sans-serif\">Whole life</span></li>\n<li><span style=\"font-family: Lato, sans-serif\">Term Life</span></li>\n<li><span style=\"font-family: Lato, sans-serif\">Universal life &amp; Interest sensitive</span></li>\n<li><span style=\"font-family: Lato, sans-serif\">Acquisition Preneed</span></li>\n<li><span style=\"font-family: Lato, sans-serif\">Final Expense</span></li>\n<li><span style=\"font-family: Lato, sans-serif\">Preneed</span></li>\n<li><span style=\"font-family: Lato, sans-serif\">Trust claims including Tru Trust, NGL Funeral Expense Trust, and NGL Estate Planning Trust</span></li>\n<li><span style=\"font-family: Lato, sans-serif\">Preneed Texas including accurate reconciliation and file documentation verification.</span></li>\n<li><span style=\"font-family: Lato, sans-serif\">Annuities</span></li>\n<li><span style=\"font-family: Lato, sans-serif\">Contestable claims including referring claims to Underwriting as needed.</span></li>\n<li><span style=\"font-family: Lato, sans-serif\">Rider claims including accidental death, child/family rider, and spouse rider.</span></li>\n</ul>\n</li>\n<li><span style=\"font-family: Lato, sans-serif\">Accurately calculate cost basis on basic annuity claims</span></li>\n<li><span style=\"font-family: Lato, sans-serif\">Follow-up timely on all claims in writing within state regulated time frames</span></li>\n</ul>\n</li>\n<li><span style=\"font-family: Lato, sans-serif; font-weight: bold\">Provide phone support for all claims related calls and letter correspondence</span>\n<ul>\n<li><span style=\"font-family: Lato, sans-serif\">Ability to effectively communicate, with empathy when appropriate, to our customers verbally, in writing, and via email</span></li>\n<li><span style=\"font-family: Lato, sans-serif\">Ability to actively listen and appropriately respond to others</span></li>\n<li><span style=\"font-family: Lato, sans-serif\">Provide phone support for claims related calls while maintaining team service goals</span></li>\n<li><span style=\"font-family: Lato, sans-serif\">Contact agents, funeral homes beneficiaries, and other customers to obtain missing information when needed</span></li>\n<li><span style=\"font-family: Lato, sans-serif\">Prepare proper correspondence for all steps in the claim process and as needed to respond to customer inquires</span></li>\n</ul>\n</li>\n<li><span style=\"font-family: Lato, sans-serif; font-weight: bold\">Team Work</span>\n<ul>\n<li><span style=\"font-family: Lato, sans-serif\">Ability and willingness to work with others in a team environment</span></li>\n<li><span style=\"font-family: Lato, sans-serif\">Participate in group decision making, listening, and responding constructively to others</span></li>\n<li><span style=\"font-family: Lato, sans-serif\"><em>Offer help to teammates when the need arises</em></span></li>\n<li><span style=\"font-family: Lato, sans-serif\"><em>Manage and adjust personal time off, breaks, and lunches to insure sufficient team coverage</em></span></li>\n<li><span style=\"font-family: Lato, sans-serif\">Help ensure that team standards and goals are maintained</span></li>\n</ul>\n</li>\n<li><span style=\"font-family: Lato, sans-serif; font-weight: bold\">Problem Solve</span>\n<ul>\n<li><span style=\"font-family: Lato, sans-serif\">Transfer knowledge from one process and apply it to another like process regarding common situations</span></li>\n<li><span style=\"font-family: Lato, sans-serif\">Able to gather most needed data and petition input to help recognize the symptoms and root causes of distinct problems</span></li>\n<li><span style=\"font-family: Lato, sans-serif\">Examine defined issues with ambiguous causes</span></li>\n<li><span style=\"font-family: Lato, sans-serif\">Suggest alternative approaches that meet the needs or the organization, the situation, and those involved</span></li>\n<li><span style=\"font-family: Lato, sans-serif\">Resolve difficulties and escalate issues with suggestions for additional inquiry</span></li>\n</ul>\n</li>\n<li><span style=\"font-family: Lato, sans-serif; font-weight: bold\">Accurately research insured status</span>\n<ul>\n<li><span style=\"font-family: Lato, sans-serif\">Follow established written processing procedures</span></li>\n<li><span style=\"font-family: Lato, sans-serif\">Search databases to confirm Insured status</span></li>\n<li><span style=\"font-family: Lato, sans-serif\">Update spreadsheets and document appropriately</span></li>\n</ul>\n</li>\n<li><span style=\"font-family: Lato, sans-serif; font-weight: bold\">Complete assigned projects, tasks, and/or milestones by agreed upon due dates including performing other related work as requested or required</span><br></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\"><span style=\"color: #212529\">Schedule:</span></span><span style=\"color: #212529\"> This is full-time hourly position. Employees have the flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:30am-4:00pm or 8:30am-5:00pm CST, Monday - Friday.  Hybrid schedule as needed for department coverage.</span></p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Essential to Your Success:</span></p>\n<ul>\n<li><span style=\"font-family: Lato, sans-serif\">Intermediate knowledge of NGL and acquisition products and procedures</span></li>\n<li><span style=\"font-family: Lato, sans-serif\">Intermediate communication skills--oral and written</span></li>\n<li><span style=\"font-family: Lato, sans-serif\">General PC and office machine knowledge</span></li>\n<li><span style=\"font-family: Lato, sans-serif\">Typing skills of at least 45 words per minute and 5500 keystrokes per hour alphanumeric</span></li>\n<li><span style=\"font-family: Lato, sans-serif\">Knowledge of basic accounting skills</span></li>\n<li><span style=\"font-family: Lato, sans-serif\">Ability to work in a team environment</span></li>\n<li><span style=\"font-family: Lato, sans-serif\">Organized and detail oriented</span></li>\n<li><span style=\"font-family: Lato, sans-serif\">Ability to quickly search the Internet and other databases</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Lato, sans-serif; font-weight: bold\">Education Requirements:</span></p>\n<ul>\n<li><span style=\"font-family: Lato, sans-serif\">Minimum: <span style=\"font-size: 15px\">High School or GED</span></span><br></li>\n<li><span style=\"font-family: Lato, sans-serif\">Preferred: Other</span>\n<ul>\n<li><span style=\"font-family: Lato, sans-serif\">LOMA Level I Certificate</span></li>\n<li><span style=\"font-family: Lato, sans-serif; font-size: 15px\">LOMA ACS</span><br></li>\n<li><span style=\"font-family: Lato, sans-serif; font-size: 15px\">Wisconsin Preneed Certification</span></li>\n</ul>\n</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Years of Experience:</span></p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li><span style=\"font-family: 'Arial',sans-serif\">One year claims processing experience or equivalent business experience.</span><br></li>\n<li>Two years customer service or insurance/financial experience preferred.<br></li>\n</ul>\n</li>\n</ul>\n<p><br></p>\n<ul></ul>\n<p><span><em>NGL is committed to creating a diverse environment and is an Equal Opportunity Employer. Qualified applicants will be considered for employment without regard to race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws.</em></span></p>\n<p><em><span> </span></em></p>\n<p><em><span>NGL is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation, please contact </span></em><a href=\"mailto:[email protected]\" target=\"_blank\" rel=\"noopener noreferrer\"><em>[email protected]</em></a><em><span>.</span></em></p>",
    "compensation": null,
    "departmentId": "18609",
    "locationType": "2",
    "seekPromoted": false,
    "jobCategoryId": null,
    "jobOpeningName": "Claims Adjudicator (Temporary-6 months)",
    "departmentLabel": "PN Claims",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Entry-level",
    "jobOpeningShareUrl": "https://nglic.bamboohr.com/careers/314",
    "employmentStatusLabel": "Temporary - Full-Time"
  }
}